Escalation mania after migrate / upgrade 3.3 -> 4.0 -> 5.0

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wvwaard
Znuny newbie
Posts: 2
Joined: 04 May 2012, 10:47
Znuny Version: version 3.1
Real Name: Walter van Waard
Company: Impress

Escalation mania after migrate / upgrade 3.3 -> 4.0 -> 5.0

Post by wvwaard »

Goodmorning OTRS fans,
I have almost succesfully migrated a windows 3.3 version to a 5.0 Suse version.
The only thing is the escalation module has gone nuts. I came in this morning and we had 374 Escalation messages!.
I know 5.0 has a new Ticket Notifcation system and i think i am overlooking settings.
All settings are in place as they where with 3.3.

What i would like is to stop escalations after one notification has been sent and not keep repeating the escalation.

Thanks for your help,
Walter van Waard
wvwaard
Znuny newbie
Posts: 2
Joined: 04 May 2012, 10:47
Znuny Version: version 3.1
Real Name: Walter van Waard
Company: Impress

Re: Escalation mania after migrate / upgrade 3.3 -> 4.0 -> 5.0

Post by wvwaard »

Upon running Maint::Ticket::EscalationCheck i have an error on "Valid_id does not have a default value"
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