Hello, recently i setup OTRS 5. I do some settings with autoreply, but something goes wrong. Autoreply template looks like this:
Hello, <OTRS_CUSTOMER_REALNAME>,
<OTRS_CUSTOMER_From>
<OTRS_CUSTOMER_To>
<OTRS_CUSTOMER_DATA_UserFirstname>
<OTRS_CURRENT_UserFirstname>,
your ticket registerd.
Ticket number <OTRS_TICKET_TicketNumber>.
<OTRS_CUSTOMER_EMAIL>
(this for testing purpose). Customer see this:
Hello, recipient,
recipient_name recipient_email
sender sender_email
- (empty)
Admin,
your ticket registerd.
Ticket number 2016090957000046.
- (empty)
Agent notifications work fine.
SUBJECT field in autoreply correct.
Please, help. I need somebody who can explain whats wrong with this.
UPD. This right for unregistred customer
Auto reply incorrect tags information
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