Dear,
We would like to include in our ticket closure notification : The title of the ticket and possibly a part of the latest feedback.
We were trying using : <OTRS_TICKET_Title[100]> for the title.
This ticket <OTRS_TICKET_Title[100]> has been closed.
But it does not work, which placeholder can you advise to use ?
Thanks in advance for your help.
Regards,
Olivier Tabutin
Placeholder to include ticket title / content in closing email notification
Moderator: crythias
Re: Placeholder to include ticket title / content in closing email notification
We are using version 5.0.13 for info.