[SOLVED] bulk update unwanted changes queue

[gerald2545]

Hi all,
We have a problem on our instance while updating multiple tickets with the bulk action.
I select one or more tickets > click on the bulk link.

1_ticket_selection.png

The bulk window appears with the queue field empty

2_bulk_window_with_no_queue_selected.png

If I change the Next state, the owner or the priority field, automatically the Queue field is set to a queue (which is not the current queue of the modified ticket(s).

3_queue_modified_without_wanting_it.png

it is quite annoying, we regularly have tickets changing queues if the agent does not take care..
any idea why this behaviour happens?
I searched fork bulk and queue in the config but does not find anything relevant I guess...

Thank you for your help

Gerald

[root]

Hi,

I suggest upgrading to the latest patch level. There is a bug in your version (6.0.14) which was fixed in 6.0.15 (https://bugs.otrs.org/show_bug.cgi?id=14226).

- Roy

[gerald2545]

Thank you. It seems to solve my problem indeed. I will try that and let you know.
Gerald

[gerald2545]

thank you very much.
problem solved with updating OTRS (my first update )

Gérald