Matrix Criticity-Impact-Priority - Problem

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SSpt
Znuny newbie
Posts: 17
Joined: 12 Oct 2019, 09:22
Znuny Version: 6.0.18
Real Name: Sergio Silva

Matrix Criticity-Impact-Priority - Problem

Post by SSpt »

Hi,

I have installed OTRS 6 in CentOS
I have a problem adjusting the Matrix Criticity-Impact-Priority

Adjusting the values of the table, when i Save, it returns to the previous values.

I can't any error in log.

Does anybody have ideas about this?

Thanks
wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Matrix Criticity-Impact-Priority - Problem

Post by wurzel »

Hi,

check the fields impact + criticality in the dynamic field settings

I had similar errors in old versions (3.x) and mostly there were errors (very long descriptions for example) in the dynamic fields.

Flo
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OTRS 2025 auf Debian 12 (Test)
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