Process Management - Transitions and Ticket Generation

[MMYoti]

Trying to create a ticket using Process Management. Struggling to find a resolution, not sure where I am going wrong with the documentation/video tutorials.

I want to generate a new ticket with the same variables but different Activity Dialogue.

I am attempting to transition using the result of a dropdown list. I set the process to filter items with the DynamicField_aDropDownList == Value1 (The Type is Transition Validation Module).

In the Transition Action. I set the Transition Actions Module to TicketCreate and filled in variables I want to replicate over, however this does not work.

Would you be able to give me an example on how to setup transitions / transition actions to generate a new ticket with the same variables?

[root]

In the Transition Action. I set the Transition Actions Module to TicketCreate and filled in variables I want to replicate over, however this does not work.

Would you be able to give me an example on how to setup transitions / transition actions to generate a new ticket with the same variables?

Hi,

Show us your Transition Actionm that's easier. Any entries in the OTRS log when passing the transition?

- Roy

[MMYoti]

Hello 'root',

This has been resolved. This was an issue with our demo environment.

Unfortunately I do not work in on the backend so I cannot give further details.

Either way, now working.