Hi,
we have some tickets with hundreds of articles, making the ticket quite big....Yes I know it is not a best practice......
does znuny have an option to decide wether or not to include all the email conversation in the agent answer?
thank you for your help
option to not include all email history in an answer
Moderator: crythias
-
gsalin
- Znuny newbie
- Posts: 41
- Joined: 10 Mar 2023, 16:38
- Znuny Version: znuny 6.5.18
- Real Name: Gérald Salin
- Company: INRAE - GeT-PlaGe
option to not include all email history in an answer
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znuny 6.5.18
postgresql 18
Rocky Linux 8
znuny 6.5.18
postgresql 18
Rocky Linux 8