add close button on customer ticket zoom

Moderator: crythias

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jamzigy
Znuny newbie
Posts: 18
Joined: 09 Aug 2010, 09:44
Znuny Version: 2.4.7

add close button on customer ticket zoom

Post by jamzigy »

hi all?

i want my customers to be able to add notes without them having to change the state of a ticket. i am able to remove the next state on ticket zoom from sysconfig. The issue then is i also want them to be able to close their tickets. i was tinking of adding a button that once clicked sets the state of the ticket to closed..

any ideas on how to solve this greatly appreciated.
thanks in advance.
otrs 2.4.7 on linux OS and database mysql .
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