[Solved] How to change the subject of the emails

[theodore]

Hello,

I try to find a way to change the subject of the emails that the system sends...

now the subject looks like this:
[ticket#xxxxxxxx] test

I would like to change it to
[xxxxxxxxx] test

when an agent replyes to a customer.

Also I have tried to find a step by step backup/resotre and upgrade document for windows installations but I can't find anythig in the PDF manual or the online one

At the moment I'm ussing OTRS 2.4.7 for windows on a win2k3 server

Kind regards
Theodore

[faelric]

Hi theodore,

Not sure if you are looking for this.
I believe you can explore the Admin panel -> Sysconfig -> Config Options: Ticket -> Core::Ticket


Ticket::Hook:
The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.

Ticket::HookDivider:
The divider between TicketHook and ticket number. E.g ': '.

[theodore]

Hello Faelric,

Thank you for the answer that is what I was looking for.

Kind regards
Theodore