Dear,
First of all sorry for my poor english ...
I have some trouble with OTRS 3, i add some free text that a customer should answer to post a ticket.
When i receive the ticket i can see in "Ticket Information" all the informations my customer give, but when i move this ticket to another File, there is only State, Lock, Priority, File, Client #, Time and owner.
I can't find anymore my previous freetext entered by my customer.
If anyone have some informations ...
Thanks a lot !
TicketFreeText can only be shown once !
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crythias
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Re: TicketFreeText can only be shown once !
Does this help? http://forums.otrs.org/viewtopic.php?f=53&t=7044
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: TicketFreeText can only be shown once !
Thanks a lot,
Working very well.
Take revision 1.78 instead of 1.77 for AgentTicketMove.pm !
Thanks for quick help
Working very well.
Take revision 1.78 instead of 1.77 for AgentTicketMove.pm !
Thanks for quick help