Hi
I want to add CC and BCC field , when customer send a request to addmin. and want to add a address book also. Please guide for the same.
customet having no CC and BCC field
Moderator: crythias
Re: customet having no CC and BCC field
it is not intended that the customer sends e-mails to other persons.
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Re: customet having no CC and BCC field
Hi
Thats true but sometime need to CC field to put some users in loop.
Thats true but sometime need to CC field to put some users in loop.
Re: customet having no CC and BCC field
they can use E-Mail in this case and send a mail to OTRS and the Person which sould be in CC
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com