Changing default customer ticket type to 'Incident'

comport3 · Post by **comport3** » 07 Jan 2011, 04:22

Hi All,

Is there any way to change the default ticket type from '-' to 'Incident'? I know this can be selected from the drop down, but I want it to default to Incident for our users.

Environment: Debian 'Lenny', OTRS 3.04, ITSM 3b

Thanks!

jojo · Post by **jojo** » 07 Jan 2011, 11:25

No, not via config. This would require some development

comport3 · Post by **comport3** » 07 Jan 2011, 12:30

..OK. Any way editing code .dtl, .css and such ?

Post by **crythias** » 07 Jan 2011, 14:56

You can either change PossibleNone => 0 where you need it for ticket type in the appropriate Modules/Agent(or Customer)Ticketsomething.pm or render the html and... http://forums.otrs.org/viewtopic.php?f=62&t=7085#p28101

Znuny Open Source Ticketsystem

Changing default customer ticket type to 'Incident'

Changing default customer ticket type to 'Incident'

Re: Changing default customer ticket type to 'Incident'

Re: Changing default customer ticket type to 'Incident'

Re: Changing default customer ticket type to 'Incident'