I am in the process of diverting an email inbox from Outlook over to OTRS. I have actually created a mirror account to the main inbox so that the group I am working with can run OTRS in parallel until they get the hang of using the ticketing system. I know that when I change the inbox to begin filtering into the OTRS system, everything in the email box will move straight into system as open tickets. I was wondering if anyone had any experience with this and if there was a way to set the system to only fetch emails starting at a certain date. That way I could have a definite starting point for using the OTRS system and wouldn't have tons of open tickets sitting in the system.
Thank you in advance for your help!
Transferring an Outlook mailbox to OTRS
Moderator: crythias
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jfreeman2nc
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Transferring an Outlook mailbox to OTRS
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
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crythias
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Re: Transferring an Outlook mailbox to OTRS
Delete them/archive them in outlook to a pst, first?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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