Hi All,
Can we configure generic agent ( new job) to unlock tickets?
Thanks,
kt
help- Generic Agent - unlock tickets
Moderator: crythias
help- Generic Agent - unlock tickets
Testing: OTRS 2.4.9
OS: Windows XP
Apache2/Oracle 11g
OS: Windows XP
Apache2/Oracle 11g
-
crythias
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- Joined: 04 May 2010, 18:38
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Re: help- Generic Agent - unlock tickets
maybe, but you can also unlock tickets after a set amount of time (per queue)
Unlock timeout minutes: 1
0 = no unlock - 24 hours = 1440 minutes - Only business hours are counted.
Unlock timeout minutes: 1
0 = no unlock - 24 hours = 1440 minutes - Only business hours are counted.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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