ITSM - Create Change - No permission

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senn10
Znuny newbie
Posts: 1
Joined: 21 Apr 2011, 05:05
Znuny Version: 3.06

ITSM - Create Change - No permission

Post by senn10 »

Hi,

We are using OTRS 3.0.6 and just installed ITSM bundle 3.0.2.

To test the change management out, I went to an existing ticket and changed its type to RfC. Then on the menu I select "Create Change"
At this point I get an "Insufficient Rights - No Permission to use this frontend module!"

Now Ive checked the Sysconfig > ITSM Change Management > Frontend::Agent::ModuleRegistration
There are no blank groups in there, and I have "rw" permissions for all of the itsm-xxx groups.

What could be causing this?
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