[SOLVED] Email address not being accepted

AndyBDS · Post by **AndyBDS** » 27 Apr 2011, 15:27

While entering a new contact OTRS attempts to create the contact then fails with the message "An error has occurred". It then highlights the email field in red as if that were the problem however it's a valid email address. This is happening for all contacts I try to add to the system no matter where I try to add that contact. If anyone would like any specific logs please let me know (new to the system and not sure what to grab here).

Post by **crythias** » 27 Apr 2011, 17:21

disable mx record checking or fix your server's dns

AndyBDS · Post by **AndyBDS** » 27 Apr 2011, 17:35

Thank you very much for your prompt response. That did it!

danieldai · Post by **danieldai** » 28 Nov 2011, 10:06

crythias wrote:disable mx record checking or fix your server's dns

could you advise how to disable mx record, in otrs or mail server? thanks.

BIG_jan · Post by **BIG_jan** » 28 Nov 2011, 10:44

try searching the sysconfig for 'CheckMXRecord' and disable this setting

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[SOLVED] Email address not being accepted

[SOLVED] Email address not being accepted

Re: Email address not being accepted

Re: Email address not being accepted

Re: Email address not being accepted

Re: [SOLVED] Email address not being accepted