Postmaster Filter with keywords in subject or body

jfreeman2nc · Post by **jfreeman2nc** » 28 Apr 2011, 19:05

I have been searching on this and cannot seem to find a definite answer. In the poster master filter if I enter the following

Filter Condition: From => .*example.com
Subject or Body => (keyword)

Set Email Headers: X-OTRS-FollowUp-Queue => SomeQueue

Will this filter messages from the sender into a queue on condition that the Subject or Body contains the word in parenthesis?

Post by **crythias** » 28 Apr 2011, 19:21

don't use asterisk.

jfreeman2nc · Post by **jfreeman2nc** » 29 Apr 2011, 16:34

I have one keyword that is hyphenated, for example safe-way. I tried using the filter using (safe-way) in the subject but it doesn't seem to work properly. Does the hyphen cause issues with the expression?

Post by **crythias** » 29 Apr 2011, 18:08

if you're typing it, \ escape it safe\-way ... because otherwise it means efgh...uvw

jfreeman2nc · Post by **jfreeman2nc** » 29 Apr 2011, 18:15

So basically under subject or body it would be (Safe\-way) for the filter? Forgive me as I am not as familiar with using these expressions.

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Postmaster Filter with keywords in subject or body

Postmaster Filter with keywords in subject or body

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Re: Postmaster Filter with keywords in subject or body

Re: Postmaster Filter with keywords in subject or body

Re: Postmaster Filter with keywords in subject or body