Hi,
Like in Tickets main menu we have 5 sub menus in it like Status View, Queue View, Escalation View etc. What is the possible ways we can give permissions to different users to view the sub-menu under the main ticket main menu, or can we remove the sub-menus for any particular users, please suggest
Regards
Rohit Singh
how to set permission in Sub-Menu of Main Ticket Menu
Moderator: crythias
how to set permission in Sub-Menu of Main Ticket Menu
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
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Re: how to set permission in Sub-Menu of Main Ticket Menu
Please update your signature. (see my signature).
Add agents to groups you want to use for modules you want them to see.
Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistrationrohit1 wrote:What is the possible ways we can give permissions to different users to view the sub-menu under the main ticket main menu, or can we remove the sub-menus for any particular users, please suggest
Add agents to groups you want to use for modules you want them to see.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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