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OTRS version is otrs-5.0.14-02.noarch

Last post by jojo « 16 May 2017, 13:41
Replies: 5
by puneet » 31 Jan 2017, 05:37

5 Replies

3723 Views

Last post by jojo
16 May 2017, 13:41
OTRS-otrs.Daemon.pl - Daemon error

Last post by Shack « 16 May 2017, 03:03

by Shack » 16 May 2017, 03:03

0 Replies

1238 Views

Last post by Shack
16 May 2017, 03:03
Calculation of delta between timestamps needed

Last post by shlomi « 15 May 2017, 15:35

by shlomi » 15 May 2017, 15:35

0 Replies

1368 Views

Last post by shlomi
15 May 2017, 15:35
customise PDF print Format

Last post by gtsak « 15 May 2017, 13:00

by gtsak » 15 May 2017, 13:00

0 Replies

1636 Views

Last post by gtsak
15 May 2017, 13:00
agent / customer same login page

Last post by aasimenator « 14 May 2017, 09:12

by aasimenator » 14 May 2017, 09:12

0 Replies

1530 Views

Last post by aasimenator
14 May 2017, 09:12
remove a queue from 7 days stats

Last post by root « 13 May 2017, 07:39
Replies: 3
by Rsardinha » 12 May 2017, 14:41

3 Replies

2042 Views

Last post by root
13 May 2017, 07:39
End-user and Services issue

Last post by ruzzetto « 12 May 2017, 16:04

by ruzzetto » 12 May 2017, 16:04

0 Replies

1127 Views

Last post by ruzzetto
12 May 2017, 16:04
Ticket follow-up notification error

Last post by TDV « 12 May 2017, 11:33
Replies: 6
by TDV » 27 Apr 2017, 18:56

6 Replies

4104 Views

Last post by TDV
12 May 2017, 11:33
[SOLVED] ACL for Dynamic Fields

Last post by ruzzetto « 12 May 2017, 10:33
Replies: 5
by ruzzetto » 12 May 2017, 09:32

5 Replies

3869 Views

Last post by ruzzetto
12 May 2017, 10:33
Problem with fetchmail

Last post by pbonev « 12 May 2017, 09:34

by pbonev » 12 May 2017, 09:34

0 Replies

1385 Views

Last post by pbonev
12 May 2017, 09:34
Issues changing OTRS language

Last post by lucassvieira « 11 May 2017, 15:23
Replies: 2
by lucassvieira » 10 May 2017, 18:25

2 Replies

1308 Views

Last post by lucassvieira
11 May 2017, 15:23
Change Management - Conditions not working

Last post by 5of5 « 11 May 2017, 15:22
Replies: 2
by 5of5 » 10 May 2017, 19:54

2 Replies

2018 Views

Last post by 5of5
11 May 2017, 15:22
Create a search with multiple filters of the same type

Last post by theodore « 11 May 2017, 12:53

by theodore » 11 May 2017, 12:53

0 Replies

1526 Views

Last post by theodore
11 May 2017, 12:53
[SOLVED] Ticket colors

Last post by ruzzetto « 11 May 2017, 10:52
Replies: 5
by ruzzetto » 08 May 2017, 10:20

5 Replies

2568 Views

Last post by ruzzetto
11 May 2017, 10:52
Email fetching does not work

Last post by nedmaj « 09 May 2017, 22:07
Replies: 8
by bitkis » 03 May 2017, 09:25

8 Replies

4944 Views

Last post by nedmaj
09 May 2017, 22:07
OTRS 5s log error notifications to root@localhost

Last post by reneeb « 09 May 2017, 06:48
Replies: 4
by nedmaj » 08 May 2017, 21:51

4 Replies

4072 Views

Last post by reneeb
09 May 2017, 06:48
Priority Color [SOLVED]

Last post by ronaldjerardmedina « 09 May 2017, 04:09
Replies: 4
by ronaldjerardmedina » 03 May 2017, 10:52

4 Replies

2819 Views

Last post by ronaldjerardmedina
09 May 2017, 04:09
Ticket.pm modification Issue.

Last post by vitorcotta « 08 May 2017, 17:33
Replies: 2
by vitorcotta » 05 May 2017, 19:27

2 Replies

1543 Views

Last post by vitorcotta
08 May 2017, 17:33
[SOLVED] Queue and Sub-Queues

Last post by ruzzetto « 08 May 2017, 16:44
Replies: 3
by ruzzetto » 08 May 2017, 15:58

3 Replies

1930 Views

Last post by ruzzetto
08 May 2017, 16:44
Getting accounted time per ticket per agent

Last post by retro2707 « 08 May 2017, 10:25
Replies: 1
by retro2707 » 05 May 2017, 10:44

1 Replies

1519 Views

Last post by retro2707
08 May 2017, 10:25
Customer Notification and Auto Response - Process Management

Last post by cbruigom « 08 May 2017, 09:45

by cbruigom » 08 May 2017, 09:45

0 Replies

1569 Views

Last post by cbruigom
08 May 2017, 09:45
[SOLVED] DynamicField update via soap

Last post by gecelann « 08 May 2017, 06:31
Replies: 1
by gecelann » 08 May 2017, 05:02

1 Replies

1782 Views

Last post by gecelann
08 May 2017, 06:31
Looking for output.

Last post by Sleepwalker « 08 May 2017, 05:41

by Sleepwalker » 08 May 2017, 05:41

0 Replies

1116 Views

Last post by Sleepwalker
08 May 2017, 05:41
some errors from I updated the OTRS 5.0.16

Last post by xet « 07 May 2017, 23:05
Replies: 3
by xet » 13 Feb 2017, 13:07

3 Replies

2974 Views

Last post by xet
07 May 2017, 23:05
Duplicate tickets from spool file

Last post by lradnai « 07 May 2017, 22:02

by lradnai » 07 May 2017, 22:02

0 Replies

1236 Views

Last post by lradnai
07 May 2017, 22:02
No UserId found for ... Not using LDAP/AD

Last post by willip « 05 May 2017, 22:02

by willip » 05 May 2017, 22:02

0 Replies

1200 Views

Last post by willip
05 May 2017, 22:02
errors after install otrs calendar appointment

Last post by otrspb « 05 May 2017, 17:42

by otrspb » 05 May 2017, 17:42

0 Replies

1146 Views

Last post by otrspb
05 May 2017, 17:42
Agents open ticket as customer

Last post by ruzzetto « 05 May 2017, 15:32
Replies: 2
by ruzzetto » 05 May 2017, 10:45

2 Replies

1057 Views

Last post by ruzzetto
05 May 2017, 15:32
Agent mail notifications

Last post by ruzzetto « 05 May 2017, 14:28
Replies: 3
by ruzzetto » 04 May 2017, 12:16

3 Replies

1563 Views

Last post by ruzzetto
05 May 2017, 14:28
New installation on Centos 7 - Permission Denied everywhere

Last post by RStraub « 05 May 2017, 13:19
Replies: 3
by FilipeVeneporte » 04 May 2017, 17:13

3 Replies

2390 Views

Last post by RStraub
05 May 2017, 13:19
Priority not updating automatically when ticket type changed

Last post by retro2707 « 05 May 2017, 12:07

by retro2707 » 05 May 2017, 12:07

0 Replies

1545 Views

Last post by retro2707
05 May 2017, 12:07
Rebooted OTRS system and mail fetch not working

Last post by CustomX « 05 May 2017, 09:52
Replies: 1
by CustomX » 05 May 2017, 09:39

1 Replies

1850 Views

Last post by CustomX
05 May 2017, 09:52
Tickets "closed" when not wanted

Last post by GeirL « 05 May 2017, 08:29
Replies: 1
by GeirL » 03 May 2017, 10:41

1 Replies

855 Views

Last post by GeirL
05 May 2017, 08:29
How do I determine if SLA Calendar should be used or Queue Calendar should be used with just a ticket info?

Last post by vitorcotta « 04 May 2017, 21:39
Replies: 3
by OTRSRDNewbie » 01 Jul 2016, 05:49

3 Replies

2555 Views

Last post by vitorcotta
04 May 2017, 21:39
Template for new portal ticket

Last post by ruzzetto « 04 May 2017, 18:35
Replies: 3
by ruzzetto » 26 Apr 2017, 14:12

3 Replies

1646 Views

Last post by ruzzetto
04 May 2017, 18:35
[SOLVED] Custom image as header

Last post by ruzzetto « 04 May 2017, 15:21
Replies: 14
by ruzzetto » 26 Apr 2017, 15:37

14 Replies

7823 Views

Last post by ruzzetto
04 May 2017, 15:21
Limit in Search button (CSV,EXCEL)

Last post by nedmaj « 04 May 2017, 14:37
Replies: 1
by gecelann » 04 May 2017, 07:52

1 Replies

2117 Views

Last post by nedmaj
04 May 2017, 14:37
Mail CustomerID blank after update to 5.0.18

Last post by LBorek « 04 May 2017, 11:24
Replies: 2
by LBorek » 03 May 2017, 14:11

2 Replies

1369 Views

Last post by LBorek
04 May 2017, 11:24
What happened to Asset Tags?

Last post by Shack « 03 May 2017, 22:14
Replies: 4
by Shack » 03 May 2017, 19:11

4 Replies

1870 Views

Last post by Shack
03 May 2017, 22:14
Services, Types and queues

Last post by ruzzetto « 03 May 2017, 16:41
Replies: 6
by ruzzetto » 21 Apr 2017, 15:47

6 Replies

2823 Views

Last post by ruzzetto
03 May 2017, 16:41
Auto responses <-> queue

Last post by ruzzetto « 03 May 2017, 15:24
Replies: 4
by ruzzetto » 03 May 2017, 10:29

4 Replies

1640 Views

Last post by ruzzetto
03 May 2017, 15:24
Sorting Case

Last post by helpdeskt4t « 03 May 2017, 14:57
Replies: 11
by helpdeskt4t » 03 May 2017, 10:09

11 Replies

4440 Views

Last post by helpdeskt4t
03 May 2017, 14:57
Help needed to create a simple process !

Last post by bmichelot « 03 May 2017, 14:03
Replies: 2
by bmichelot » 03 May 2017, 13:42

2 Replies

1757 Views

Last post by bmichelot
03 May 2017, 14:03
Filter Not working in Dashboard.

Last post by root « 03 May 2017, 07:21
Replies: 1
by Sleepwalker » 03 May 2017, 05:18

1 Replies

1452 Views

Last post by root
03 May 2017, 07:21
Reply all - Exclude customer email

Last post by Ralph « 02 May 2017, 11:26
Replies: 2
by Ralph » 02 May 2017, 09:34

2 Replies

1679 Views

Last post by Ralph
02 May 2017, 11:26
Ticket view for end-user Managers

Last post by ruzzetto « 02 May 2017, 11:21
Replies: 2
by ruzzetto » 02 May 2017, 10:29

2 Replies

1096 Views

Last post by ruzzetto
02 May 2017, 11:21
Automatic create and update appointments not work

Last post by otrspb « 30 Apr 2017, 16:45
Replies: 1
by otrspb » 30 Apr 2017, 13:10

1 Replies

1311 Views

Last post by otrspb
30 Apr 2017, 16:45
Article transfer

Last post by reneeb « 29 Apr 2017, 08:35
Replies: 8
by colladl » 27 Apr 2017, 16:51

8 Replies

2908 Views

Last post by reneeb
29 Apr 2017, 08:35
[SOLVED] New installation and customization

Last post by ruzzetto « 28 Apr 2017, 20:14
Replies: 13
by ruzzetto » 14 Apr 2017, 11:51

13 Replies

9634 Views

Last post by ruzzetto
28 Apr 2017, 20:14
Queue View - Default to All tickets not Available tickets

Last post by root « 28 Apr 2017, 19:21
Replies: 5
by retro2707 » 28 Apr 2017, 10:34

5 Replies

3788 Views

Last post by root
28 Apr 2017, 19:21

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