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Last post

OTRS6 Tag Reference

Last post by root « 25 Mar 2022, 18:19
Replies: 6
by KojiOkano » 22 Feb 2018, 05:07

6 Replies

16746 Views

Last post by root
25 Mar 2022, 18:19
What does "Bug Fix for missing codemirror" mean?

Last post by schulmann « 23 Mar 2022, 15:39
Replies: 2
by schulmann » 23 Mar 2022, 09:41

2 Replies

1446 Views

Last post by schulmann
23 Mar 2022, 15:39
CMDB Packages for OTRS 6.3

Last post by Johannes « 22 Mar 2022, 13:20
Replies: 1
by chrotha » 22 Mar 2022, 13:03

1 Replies

1033 Views

Last post by Johannes
22 Mar 2022, 13:20
Error 500 on click on Support Assessment

Last post by Johannes « 22 Mar 2022, 10:34
Replies: 12
by hkais » 11 Mar 2018, 11:39

12 Replies

6656 Views

Last post by Johannes
22 Mar 2022, 10:34
How to create a report with owner, ticket ages, esclation ages?

Last post by Johannes « 22 Mar 2022, 10:29
Replies: 1
by hkais » 20 Mar 2022, 14:06

1 Replies

834 Views

Last post by Johannes
22 Mar 2022, 10:29
Current customer user

Last post by skullz « 21 Mar 2022, 16:49
Replies: 2
by ernstf » 28 Jan 2022, 16:17

2 Replies

1600 Views

Last post by skullz
21 Mar 2022, 16:49
Unlock on close?

Last post by skullz « 21 Mar 2022, 16:43
Replies: 7
by hkais » 15 Mar 2022, 17:51

7 Replies

2632 Views

Last post by skullz
21 Mar 2022, 16:43
Make mapping Groups <-> Roles as default after creating group

Last post by skullz « 21 Mar 2022, 16:40
Replies: 1
by hkais » 20 Mar 2022, 12:45

1 Replies

805 Views

Last post by skullz
21 Mar 2022, 16:40
Agent can'f follow ticket which he created

Last post by shawnbeasley « 17 Mar 2022, 16:27
Replies: 1
by kukasky » 30 Dec 2021, 10:28

1 Replies

1631 Views

Last post by shawnbeasley
17 Mar 2022, 16:27
Ticket reminders/updates sent repeatedly, even ticket was closed previously

Last post by graychev « 17 Mar 2022, 09:12
Replies: 6
by graychev » 18 Jun 2021, 08:59

6 Replies

2048 Views

Last post by graychev
17 Mar 2022, 09:12
Settings overridden by ZZZAuto.pm

Last post by root « 16 Mar 2022, 22:20
Replies: 5
by Rhendak » 21 Feb 2022, 14:48

5 Replies

2945 Views

Last post by root
16 Mar 2022, 22:20
Broken package after upgrade

Last post by root « 16 Mar 2022, 22:18
Replies: 8
by gob » 11 Mar 2022, 16:09

8 Replies

4345 Views

Last post by root
16 Mar 2022, 22:18
Attachment management OTRS 6

Last post by JohnyGuardian « 16 Mar 2022, 15:20
Replies: 8
by JohnyGuardian » 15 Mar 2022, 10:18

8 Replies

4989 Views

Last post by JohnyGuardian
16 Mar 2022, 15:20
How to enforce a minimum length on a close comment?

Last post by Johannes « 16 Mar 2022, 12:55
Replies: 7
by hkais » 21 Aug 2021, 16:20

7 Replies

2514 Views

Last post by Johannes
16 Mar 2022, 12:55
Best practice for status pending state on reply

Last post by hkais « 16 Mar 2022, 12:38
Replies: 2
by hkais » 15 Mar 2022, 20:06

2 Replies

2988 Views

Last post by hkais
16 Mar 2022, 12:38
Znuny 6.3 and PostgreSQL

Last post by root « 15 Mar 2022, 17:01
Replies: 1
by sle15 » 15 Mar 2022, 15:35

1 Replies

1838 Views

Last post by root
15 Mar 2022, 17:01
How to set a generic agent Note to more than 200 chars?

Last post by Johannes « 15 Mar 2022, 10:26
Replies: 4
by hkais » 30 Aug 2021, 10:46

4 Replies

3893 Views

Last post by Johannes
15 Mar 2022, 10:26
Azure AD Agent <--> Group assignment

Last post by gob « 14 Mar 2022, 16:08
Replies: 2
by gob » 13 Mar 2022, 20:03

2 Replies

1500 Views

Last post by gob
14 Mar 2022, 16:08
How to allow a user group access to specific admin functions?

Last post by reneeb « 10 Mar 2022, 15:16
Replies: 4
by hkais » 01 Jul 2020, 08:14

4 Replies

5379 Views

Last post by reneeb
10 Mar 2022, 15:16
Groups/roles possible to edit/reply on locked tickets?

Last post by reneeb « 09 Mar 2022, 10:21
Replies: 6
by hkais » 18 Aug 2021, 13:32

6 Replies

4625 Views

Last post by reneeb
09 Mar 2022, 10:21
[Solved] Hide Process Ticket Option for specific Customer User

Last post by chrotha « 08 Mar 2022, 17:52
Replies: 3
by chrotha » 04 Feb 2022, 19:10

3 Replies

1958 Views

Last post by chrotha
08 Mar 2022, 17:52
error: OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild

Last post by hkais « 07 Mar 2022, 15:22
Replies: 2
by hkais » 07 Mar 2022, 09:36

2 Replies

1217 Views

Last post by hkais
07 Mar 2022, 15:22
Possible modify & apply change cmd ArticleSearchIndexRebuild?

Last post by Johannes « 06 Mar 2022, 21:38
Replies: 1
by hkais » 03 Mar 2022, 08:37

1 Replies

1051 Views

Last post by Johannes
06 Mar 2022, 21:38
Connection IC

Last post by cilap « 03 Mar 2022, 20:58
Replies: 1
by 1802932 » 07 Feb 2022, 00:02

1 Replies

1016 Views

Last post by cilap
03 Mar 2022, 20:58
Manipulate Customer Information from AD

Last post by fsidoli « 27 Feb 2022, 12:52
Replies: 7
by fsidoli » 24 Feb 2022, 12:33

7 Replies

2534 Views

Last post by fsidoli
27 Feb 2022, 12:52
Merge requires lock on bulk / merge for roles?

Last post by Johannes « 25 Feb 2022, 16:14
Replies: 4
by hkais » 25 Feb 2022, 09:22

4 Replies

2644 Views

Last post by Johannes
25 Feb 2022, 16:14
I can't change the priority or close of a ticket

Last post by Maxtone « 23 Feb 2022, 17:03
Replies: 3
by Maxtone » 23 Feb 2022, 16:00

3 Replies

1345 Views

Last post by Maxtone
23 Feb 2022, 17:03
Tons of tickets "OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild"

Last post by Johannes « 23 Feb 2022, 16:25
Replies: 14
by hkais » 21 Feb 2022, 14:48

14 Replies

5394 Views

Last post by Johannes
23 Feb 2022, 16:25
Any paths to migrate from commercial DBs to open source?

Last post by skullz « 21 Feb 2022, 10:14
Replies: 1
by cilap » 20 Feb 2022, 21:23

1 Replies

967 Views

Last post by skullz
21 Feb 2022, 10:14
upgrade 5 to 6: is not an entity value type, skipping...

Last post by hkais « 20 Feb 2022, 20:15
Replies: 18
by hkais » 15 Feb 2022, 09:48

18 Replies

14473 Views

Last post by hkais
20 Feb 2022, 20:15
Integration OCS Invetory to OTRS Auto.

Last post by reneeb « 16 Feb 2022, 08:27
Replies: 1
by andrezaomac » 14 Feb 2022, 20:37

1 Replies

1991 Views

Last post by reneeb
16 Feb 2022, 08:27
upgrade 5 to 6: Use of uninitialized value

Last post by root « 16 Feb 2022, 00:01
Replies: 5
by hkais » 12 Feb 2022, 23:42

5 Replies

2858 Views

Last post by root
16 Feb 2022, 00:01
Are DBUpdate-to-X.pl scripts idemponent?

Last post by hkais « 15 Feb 2022, 14:22
Replies: 2
by hkais » 12 Feb 2022, 23:44

2 Replies

1203 Views

Last post by hkais
15 Feb 2022, 14:22
Upgrade 5.0 to 6.0: utf8 vs utf8mb4

Last post by hkais « 12 Feb 2022, 23:50
Replies: 2
by hkais » 12 Feb 2022, 09:07

2 Replies

5081 Views

Last post by hkais
12 Feb 2022, 23:50
Znuny packages on OTRS remove before upgrade to Znuny?

Last post by root « 11 Feb 2022, 18:49
Replies: 3
by hkais » 11 Feb 2022, 10:24

3 Replies

1745 Views

Last post by root
11 Feb 2022, 18:49
uninitialized value %Queues TicketQueueOverview.pm

Last post by hkais « 11 Feb 2022, 10:29
Replies: 8
by hkais » 09 Feb 2022, 14:10

8 Replies

2942 Views

Last post by hkais
11 Feb 2022, 10:29
How to create e-mail tickets via REST API?

Last post by root « 11 Feb 2022, 10:29
Replies: 3
by cilap » 11 Feb 2022, 09:57

3 Replies

4692 Views

Last post by root
11 Feb 2022, 10:29
strange errors devurandom.pm & Random/Source/Factory.pm

Last post by hkais « 10 Feb 2022, 19:23
Replies: 6
by hkais » 09 Feb 2022, 14:33

6 Replies

2581 Views

Last post by hkais
10 Feb 2022, 19:23
Error log

Last post by root « 09 Feb 2022, 16:14
Replies: 9
by ruzzetto » 18 Sep 2018, 12:42

9 Replies

5263 Views

Last post by root
09 Feb 2022, 16:14
[solved] Open Tickets / Need to be answered - page limit

Last post by gawkla « 04 Feb 2022, 11:06
Replies: 2
by gawkla » 03 Feb 2022, 15:19

2 Replies

1969 Views

Last post by gawkla
04 Feb 2022, 11:06
Need to stop first response time of ticket

Last post by root « 03 Feb 2022, 13:55
Replies: 3
by sanojs » 02 Feb 2022, 16:32

3 Replies

1364 Views

Last post by root
03 Feb 2022, 13:55
No attachments when create new ticket via customer portal

Last post by boosten « 02 Feb 2022, 09:04
Replies: 3
by boosten » 01 Feb 2022, 15:51

3 Replies

1496 Views

Last post by boosten
02 Feb 2022, 09:04
Dafault Agent Preferences

Last post by root « 01 Feb 2022, 10:10
Replies: 1
by andy17d » 31 Jan 2022, 14:27

1 Replies

934 Views

Last post by root
01 Feb 2022, 10:10
template for text in CustomerTicketMessage

Last post by gschulz « 28 Jan 2022, 16:34
Replies: 6
by GSBERLIN » 03 Jan 2022, 12:33

6 Replies

5191 Views

Last post by gschulz
28 Jan 2022, 16:34
Looking to setup different flow for problem management in OTRS

Last post by sanojs « 28 Jan 2022, 15:04
Replies: 8
by sanojs » 27 Jan 2022, 12:16

8 Replies

3907 Views

Last post by sanojs
28 Jan 2022, 15:04
Upgrade JQuery UI

Last post by root « 28 Jan 2022, 13:48
Replies: 3
by chrotha » 18 Jan 2022, 20:18

3 Replies

1617 Views

Last post by root
28 Jan 2022, 13:48
Add Customer User to Ticket with perl script

Last post by root « 27 Jan 2022, 19:14
Replies: 3
by Markusnoob2 » 18 Jan 2022, 17:25

3 Replies

1574 Views

Last post by root
27 Jan 2022, 19:14
Lost of Permissions

Last post by root « 24 Jan 2022, 11:07
Replies: 4
by Titan » 18 Jan 2022, 14:11

4 Replies

1681 Views

Last post by root
24 Jan 2022, 11:07
How to use a different mailgateway for auto response messages

Last post by Reedu « 21 Jan 2022, 13:23
Replies: 2
by alexm » 23 Apr 2015, 09:43

2 Replies

2941 Views

Last post by Reedu
21 Jan 2022, 13:23
Help on some queries for otrs 6

Last post by root « 21 Jan 2022, 10:28
Replies: 6
by sanojs » 09 Jan 2022, 20:36

6 Replies

4071 Views

Last post by root
21 Jan 2022, 10:28

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