Generic agents are running on a different schedule than configured

[iclaude]

Greetings,

I have some generic agents that are configured the run at a certain time daily as shown in the image:

GA-EX1.jpg

I have notificed that they are running at a time that is not configured as shown in the image:

GA-EX2.jpg

What can I check to solve this?

Thank you

[hkais]

hi iclaude,

can you name us what your expected times are to run the GA?

you have configured something like specific 5 days in the week, at 21h, at the named minutes.
This looks wrong to me for archiving tickets, but I do not know your required business case

[iclaude]

Hi hkais,

The generic agent is supposed to run everyday, and every minute at 21:00/9PM to arquive all tickets that where closed more than 4 months ago.
But its always skipping that and its running at 00:00/12PM When I check.

Hope I answered correctly what you asked.
What would be your recommendation?

Best Regards

[root]

Hello iclaude,

What is the value of your OTRSTimeZone, the servers timezone and the output bin/otrs.Console.pl Maint::Daemon::Summary?

- Roy

[hkais]

The generic agent is supposed to run everyday, and every minute at 21:00/9PM to arquive all tickets that where closed more than 4 months ago.
But its always skipping that and its running at 00:00/12PM When I check.

Hope I answered correctly what you asked.
What would be your recommendation?

this is the proper schedule to define to run at
21:01 every day

Screenshot_04007.png

to find the tickets, this shall be sufficient:

Screenshot_04009.png

and finally operate only on tickets which are not archived

Screenshot_04010.png

and I hope the Update section shall be clear, also consider to update the note to say you archived it (for default users, who are too lazy to read history)