Generic agents are running on a different schedule than configured

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iclaude
Znuny advanced
Posts: 116
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Generic agents are running on a different schedule than configured

Post by iclaude »

Greetings,

I have some generic agents that are configured the run at a certain time daily as shown in the image:
GA-EX1.jpg
I have notificed that they are running at a time that is not configured as shown in the image:
GA-EX2.jpg

What can I check to solve this?

Thank you
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OTRS 6
hkais
Znuny wizard
Posts: 357
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
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Re: Generic agents are running on a different schedule than configured

Post by hkais »

hi iclaude,

can you name us what your expected times are to run the GA?

you have configured something like specific 5 days in the week, at 21h, at the named minutes.
This looks wrong to me for archiving tickets, but I do not know your required business case
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