I'm running 3.3.6 which of course has the definable columns, except for TicketNumber!
Hide TicketNumber on Dashboard views
Moderator: crythias
Hide TicketNumber on Dashboard views
Is there a way of hiding the TicketNumber on the Dashboard Views. We don't really need to see it there and it takes up a lot of room.
I'm running 3.3.6 which of course has the definable columns, except for TicketNumber!
I'm running 3.3.6 which of course has the definable columns, except for TicketNumber!
OTRS 3.3.6 on Centos 6.4 and mySQL 5.1
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crythias
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Re: Hide TicketNumber on Dashboard views
Edit Config Settings in Ticket -> Frontend::Agent::Dashboard
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Hide TicketNumber on Dashboard views
Thanks for the response crythias, but I see no option to hide the TicketNumber.
If you try setting TicketNumber to 1 (or 0) or even remove the line from the appropriate view, it still won't allow you to remove it from the column headers using the "Available/Visible" columns editor on the dashboard.
All the other columns can be removed and I've even added a new "Created" column successfully. However, the TicketNumber column stubbornly refuses to go.
If you try setting TicketNumber to 1 (or 0) or even remove the line from the appropriate view, it still won't allow you to remove it from the column headers using the "Available/Visible" columns editor on the dashboard.
All the other columns can be removed and I've even added a new "Created" column successfully. However, the TicketNumber column stubbornly refuses to go.
OTRS 3.3.6 on Centos 6.4 and mySQL 5.1
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Hide TicketNumber on Dashboard views
Kernel/System/Output/HTML/DashboardTicketGeneric.pm:
I guess it's because it's the entry that actually links you to the ticket.
Code: Select all
# always set TicketNumber
if ( !grep { $_ eq 'TicketNumber' } @Columns ) {
unshift @Columns, 'TicketNumber';
}
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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