Hide TicketNumber on Dashboard views

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ludders
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Posts: 12
Joined: 13 Sep 2010, 18:55
Znuny Version: 3.0

Hide TicketNumber on Dashboard views

Post by ludders »

Is there a way of hiding the TicketNumber on the Dashboard Views. We don't really need to see it there and it takes up a lot of room.
I'm running 3.3.6 which of course has the definable columns, except for TicketNumber! :(
OTRS 3.3.6 on Centos 6.4 and mySQL 5.1
crythias
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Znuny Version: 5.0.x
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Re: Hide TicketNumber on Dashboard views

Post by crythias »

Edit Config Settings in Ticket -> Frontend::Agent::Dashboard
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ludders
Znuny newbie
Posts: 12
Joined: 13 Sep 2010, 18:55
Znuny Version: 3.0

Re: Hide TicketNumber on Dashboard views

Post by ludders »

Thanks for the response crythias, but I see no option to hide the TicketNumber.
If you try setting TicketNumber to 1 (or 0) or even remove the line from the appropriate view, it still won't allow you to remove it from the column headers using the "Available/Visible" columns editor on the dashboard.
All the other columns can be removed and I've even added a new "Created" column successfully. However, the TicketNumber column stubbornly refuses to go.
OTRS 3.3.6 on Centos 6.4 and mySQL 5.1
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Hide TicketNumber on Dashboard views

Post by crythias »

Kernel/System/Output/HTML/DashboardTicketGeneric.pm:

Code: Select all

    # always set TicketNumber
    if ( !grep { $_ eq 'TicketNumber' } @Columns ) {
        unshift @Columns, 'TicketNumber';
    }
I guess it's because it's the entry that actually links you to the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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