Is there a way of hiding the TicketNumber on the Dashboard Views. We don't really need to see it there and it takes up a lot of room.
I'm running 3.3.6 which of course has the definable columns, except for TicketNumber!
Edit Config Settings in Ticket -> Frontend::Agent::Dashboard
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Thanks for the response crythias, but I see no option to hide the TicketNumber.
If you try setting TicketNumber to 1 (or 0) or even remove the line from the appropriate view, it still won't allow you to remove it from the column headers using the "Available/Visible" columns editor on the dashboard.
All the other columns can be removed and I've even added a new "Created" column successfully. However, the TicketNumber column stubbornly refuses to go.
# always set TicketNumber
if ( !grep { $_ eq 'TicketNumber' } @Columns ) {
unshift @Columns, 'TicketNumber';
}
I guess it's because it's the entry that actually links you to the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so. Need help?Before you ask