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[SOLVED] Customer Ticket Template

Last post by charruel1 « 22 Apr 2019, 14:16
Replies: 11
by nhughes » 09 Jun 2017, 19:59

11 Replies

8933 Views

Last post by charruel1
22 Apr 2019, 14:16
LostPassword option on agent login screen

Last post by root « 22 Apr 2019, 12:21
Replies: 1
by mdomingos » 21 Apr 2019, 20:56

1 Replies

1179 Views

Last post by root
22 Apr 2019, 12:21
[SOLVED] Format - Mail Body

Last post by abelic « 17 Apr 2019, 21:55
Replies: 2
by abelic » 17 Apr 2019, 18:22

2 Replies

1558 Views

Last post by abelic
17 Apr 2019, 21:55
[SOLVED] Want to bulk move to JUNK or any queue for unwanted tickets

Last post by ibu58 « 16 Apr 2019, 06:41
Replies: 4
by ibu58 » 12 Apr 2019, 10:02

4 Replies

2160 Views

Last post by ibu58
16 Apr 2019, 06:41
SSO using AD - Customers can login in Agents page

Last post by alipioluiz « 15 Apr 2019, 20:02
Replies: 1
by alipioluiz » 26 Mar 2019, 17:04

1 Replies

3264 Views

Last post by alipioluiz
15 Apr 2019, 20:02
[SOLVED] Can't send message: 452Start mail input; end with <CRLF>.<CRLF>

Last post by iclaude « 12 Apr 2019, 15:57
Replies: 3
by iclaude » 11 Apr 2019, 13:22

3 Replies

4136 Views

Last post by iclaude
12 Apr 2019, 15:57
OTRS 5 to 6 ( FAILED )

Last post by fabricio « 11 Apr 2019, 20:52
Replies: 2
by fabricio » 01 Apr 2019, 23:06

2 Replies

1647 Views

Last post by fabricio
11 Apr 2019, 20:52
OTRS 6 chat

Last post by jojo « 11 Apr 2019, 09:48
Replies: 1
by BenceQS » 11 Apr 2019, 09:38

1 Replies

1766 Views

Last post by jojo
11 Apr 2019, 09:48
AdminCustomerUser - Results

Last post by otterotrs « 10 Apr 2019, 19:12

by otterotrs » 10 Apr 2019, 19:12

0 Replies

1811 Views

Last post by otterotrs
10 Apr 2019, 19:12
Filesystem or database storage?

Last post by fcasal « 10 Apr 2019, 18:11
Replies: 2
by BenceQS » 09 Apr 2019, 17:41

2 Replies

1756 Views

Last post by fcasal
10 Apr 2019, 18:11
Distribution of incoming and outgoing email to group members

Last post by simayosi « 10 Apr 2019, 06:36
Replies: 2
by simayosi » 05 Apr 2019, 10:07

2 Replies

2270 Views

Last post by simayosi
10 Apr 2019, 06:36
OTRS 4 to 5

Last post by BenceQS « 09 Apr 2019, 15:08
Replies: 4
by BenceQS » 08 Apr 2019, 14:44

4 Replies

2315 Views

Last post by BenceQS
09 Apr 2019, 15:08
How to run a report to check all closing tickets

Last post by crythias « 08 Apr 2019, 19:55
Replies: 1
by SYSCOMOTRS » 04 Apr 2019, 18:12

1 Replies

1483 Views

Last post by crythias
08 Apr 2019, 19:55
Multilevel Escalation OTRS 6.0.14

Last post by jojo « 04 Apr 2019, 14:13
Replies: 3
by ismailjs » 04 Apr 2019, 08:55

3 Replies

1922 Views

Last post by jojo
04 Apr 2019, 14:13
CKEditor losing color during Paste To Word function [SOLVED]

Last post by wurzel « 03 Apr 2019, 08:06
Replies: 8
by dstover » 08 Aug 2014, 15:51

8 Replies

5766 Views

Last post by wurzel
03 Apr 2019, 08:06
Change Ticket numbering

Last post by cottonr « 03 Apr 2019, 07:09
Replies: 6
by cottonr » 02 Apr 2019, 07:52

6 Replies

2732 Views

Last post by cottonr
03 Apr 2019, 07:09
OTRS REST list all available queues

Last post by jojo « 02 Apr 2019, 14:09
Replies: 4
by Ballzer0 » 02 Apr 2019, 10:05

4 Replies

2523 Views

Last post by jojo
02 Apr 2019, 14:09
Remove Time Zone from statistics

Last post by netjess « 01 Apr 2019, 17:25

by netjess » 01 Apr 2019, 17:25

0 Replies

2736 Views

Last post by netjess
01 Apr 2019, 17:25
How to edit the customer history in new tickets

Last post by Flippo « 01 Apr 2019, 16:37
Replies: 3
by Flippo » 29 Mar 2019, 14:13

3 Replies

2103 Views

Last post by Flippo
01 Apr 2019, 16:37
Default state not working in activity dialog

Last post by doodleb « 01 Apr 2019, 13:58
Replies: 8
by doodleb » 20 Mar 2019, 15:04

8 Replies

3998 Views

Last post by doodleb
01 Apr 2019, 13:58
Login Failure with active directory

Last post by talfeldman « 01 Apr 2019, 10:47
Replies: 8
by talfeldman » 30 Mar 2019, 18:43

8 Replies

22005 Views

Last post by talfeldman
01 Apr 2019, 10:47
SMTP TLS

Last post by paps123 « 01 Apr 2019, 10:46
Replies: 1
by wojtasu » 27 Aug 2015, 07:24

1 Replies

1580 Views

Last post by paps123
01 Apr 2019, 10:46
CRON problem

Last post by leszek « 31 Mar 2019, 21:50

by leszek » 31 Mar 2019, 21:50

0 Replies

2448 Views

Last post by leszek
31 Mar 2019, 21:50
Web service ticket creation fails to include CustomerID or Reply options

Last post by z1001z « 31 Mar 2019, 11:10
Replies: 2
by z1001z » 29 Mar 2019, 19:15

2 Replies

2246 Views

Last post by z1001z
31 Mar 2019, 11:10
Import DynamicFields

Last post by root « 30 Mar 2019, 16:09
Replies: 10
by iclaude » 28 Mar 2019, 11:18

10 Replies

5052 Views

Last post by root
30 Mar 2019, 16:09
Address book without customer access to otrs

Last post by pahdomas « 30 Mar 2019, 12:31
Replies: 7
by pahdomas » 29 Mar 2019, 14:00

7 Replies

3355 Views

Last post by pahdomas
30 Mar 2019, 12:31
Appointment Calendar - without holidays?

Last post by zerozone74 « 29 Mar 2019, 22:57

by zerozone74 » 29 Mar 2019, 22:57

0 Replies

2450 Views

Last post by zerozone74
29 Mar 2019, 22:57
Can I make the agent's from email change per queue?

Last post by crythias « 29 Mar 2019, 22:12
Replies: 1
by kwoot » 25 Mar 2019, 18:07

1 Replies

1657 Views

Last post by crythias
29 Mar 2019, 22:12
Error: Index "pg_toast_163980_index"

Last post by clayton « 28 Mar 2019, 20:41

by clayton » 28 Mar 2019, 20:41

0 Replies

2358 Views

Last post by clayton
28 Mar 2019, 20:41
Recipient mapping when searching tickets

Last post by camry3000 « 25 Mar 2019, 15:26
Replies: 1
by camry3000 » 25 Mar 2019, 14:33

1 Replies

1035 Views

Last post by camry3000
25 Mar 2019, 15:26
Queues - all visible

Last post by zerozone74 « 21 Mar 2019, 11:42

by zerozone74 » 21 Mar 2019, 11:42

0 Replies

2416 Views

Last post by zerozone74
21 Mar 2019, 11:42
How can I add sort/filter to the Customer Information Center Grid of customer users

Last post by RStraub « 20 Mar 2019, 09:50
Replies: 2
by JDavis » 14 Mar 2019, 19:37

2 Replies

2041 Views

Last post by RStraub
20 Mar 2019, 09:50
[SOLVED] How show DynamicField in CustomerCompany Information

Last post by zerozone74 « 18 Mar 2019, 18:35
Replies: 2
by zerozone74 » 18 Mar 2019, 17:30

2 Replies

2081 Views

Last post by zerozone74
18 Mar 2019, 18:35
[SOLVED] How do I remove the link to Customer Information Center

Last post by zerozone74 « 18 Mar 2019, 17:02
Replies: 3
by JDavis » 07 Mar 2019, 20:35

3 Replies

2420 Views

Last post by zerozone74
18 Mar 2019, 17:02
tickets with problematic StateUpdate events

Last post by crythias « 17 Mar 2019, 18:25
Replies: 3
by PavelV » 13 Mar 2019, 12:05

3 Replies

2689 Views

Last post by crythias
17 Mar 2019, 18:25
otrs-6.0.17 Config Item Management

Last post by RStraub « 15 Mar 2019, 09:52
Replies: 1
by sneharajr » 14 Mar 2019, 20:16

1 Replies

1524 Views

Last post by RStraub
15 Mar 2019, 09:52
OTRS errors

Last post by crythias « 15 Mar 2019, 01:17
Replies: 3
by izghitu » 13 Mar 2019, 23:00

3 Replies

3026 Views

Last post by crythias
15 Mar 2019, 01:17
[Solved] email always creates a new ticket with custom ticketgenerator

Last post by jjurkus « 14 Mar 2019, 19:04
Replies: 6
by jjurkus » 10 Feb 2016, 16:55

6 Replies

4436 Views

Last post by jjurkus
14 Mar 2019, 19:04
Only open new agent ticket phone if customer exist

Last post by fight12 « 14 Mar 2019, 18:22
Replies: 4
by fight12 » 12 Mar 2019, 11:16

4 Replies

3047 Views

Last post by fight12
14 Mar 2019, 18:22
[SOLVED] Non admin user gets internal server error when clicking on Customer Information Center Search

Last post by JDavis « 13 Mar 2019, 10:33
Replies: 4
by JDavis » 05 Mar 2019, 11:28

4 Replies

2751 Views

Last post by JDavis
13 Mar 2019, 10:33
New email ticket being picked up as follow up on current ticket

Last post by skullz « 11 Mar 2019, 17:46
Replies: 3
by rajbps » 01 Mar 2019, 23:45

3 Replies

3796 Views

Last post by skullz
11 Mar 2019, 17:46
Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

Last post by sneharajr « 09 Mar 2019, 19:22
Replies: 2
by sneharajr » 09 Mar 2019, 13:13

2 Replies

2710 Views

Last post by sneharajr
09 Mar 2019, 19:22
Adding a dynamic field to ITSM Change ticket

Last post by Mazowinski « 09 Mar 2019, 14:27
Replies: 3
by Mazowinski » 03 Mar 2019, 17:42

3 Replies

2694 Views

Last post by Mazowinski
09 Mar 2019, 14:27
Change Owner - add new owner to Article (subject or text)

Last post by crythias « 09 Mar 2019, 05:52
Replies: 3
by zerozone74 » 27 Feb 2019, 00:37

3 Replies

2875 Views

Last post by crythias
09 Mar 2019, 05:52
DBUpdate-to-6.pl fails on step 7 of 42

Last post by crythias « 09 Mar 2019, 05:35
Replies: 6
by vai0l0 » 08 Mar 2019, 16:49

6 Replies

3246 Views

Last post by crythias
09 Mar 2019, 05:35
otrs-6.0.16 installation issue

Last post by root « 08 Mar 2019, 19:49
Replies: 5
by sneharajr » 08 Mar 2019, 16:12

5 Replies

3000 Views

Last post by root
08 Mar 2019, 19:49
Windows Installation Information

Last post by root « 08 Mar 2019, 17:41
Replies: 1
by dbowie » 08 Mar 2019, 17:38

1 Replies

1341 Views

Last post by root
08 Mar 2019, 17:41
[solved] OTRS 6.X Colorize ticket state in TicketZoom

Last post by gawkla « 08 Mar 2019, 01:24
Replies: 2
by gawkla » 07 Mar 2019, 15:00

2 Replies

2283 Views

Last post by gawkla
08 Mar 2019, 01:24
Error in DBUpdate-to-3.3.pl

Last post by crythias « 07 Mar 2019, 21:36
Replies: 3
by p3isys » 19 Feb 2019, 19:45

3 Replies

2714 Views

Last post by crythias
07 Mar 2019, 21:36
Low sending mail from OTRS 6

Last post by wesselsc « 07 Mar 2019, 13:58
Replies: 4
by makoff » 02 Feb 2018, 16:41

4 Replies

6701 Views

Last post by wesselsc
07 Mar 2019, 13:58

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