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How to define default status on reply / new e-mail ticket?

Last post by owi « 07 Sep 2022, 07:58
Replies: 1
by disciple » 06 Sep 2022, 17:52

1 Replies

868 Views

Last post by owi
07 Sep 2022, 07:58
I can't connect or create database during instalation

Last post by DavCZa « 06 Sep 2022, 10:18
Replies: 19
by DavCZa » 14 Apr 2022, 13:28

19 Replies

39148 Views

Last post by DavCZa
06 Sep 2022, 10:18
TimeUnit update in Process?

Last post by Johannes « 26 Aug 2022, 15:20
Replies: 9
by disciple » 25 Aug 2022, 13:55

9 Replies

3067 Views

Last post by Johannes
26 Aug 2022, 15:20
PendingReminder / PendingTime best practice?

Last post by Johannes « 25 Aug 2022, 19:07
Replies: 5
by disciple » 25 Aug 2022, 14:16

5 Replies

1860 Views

Last post by Johannes
25 Aug 2022, 19:07
Dashboard Error: This ticket has no title or subject

Last post by Johannes « 25 Aug 2022, 17:15
Replies: 23
by disciple » 12 Aug 2022, 10:04

23 Replies

10297 Views

Last post by Johannes
25 Aug 2022, 17:15
How to create a search with open state?

Last post by Johannes « 25 Aug 2022, 16:25
Replies: 3
by disciple » 25 Aug 2022, 09:23

3 Replies

1053 Views

Last post by Johannes
25 Aug 2022, 16:25
Search for optional dropdown value

Last post by Johannes « 25 Aug 2022, 16:21
Replies: 4
by disciple » 25 Aug 2022, 14:31

4 Replies

1234 Views

Last post by Johannes
25 Aug 2022, 16:21
Display dynamic field on search UI and on search results?

Last post by disciple « 25 Aug 2022, 16:18
Replies: 7
by disciple » 02 Aug 2022, 13:17

7 Replies

2569 Views

Last post by disciple
25 Aug 2022, 16:18
Custom Output in Search?

Last post by root « 25 Aug 2022, 12:30
Replies: 1
by disciple » 25 Aug 2022, 10:46

1 Replies

735 Views

Last post by root
25 Aug 2022, 12:30
Table 'otrsdb.acl_ticket_attribute_relations' doesn't exist, SQL: '

Last post by greinick « 24 Aug 2022, 08:58
Replies: 8
by greinick » 21 Jan 2022, 12:39

8 Replies

2660 Views

Last post by greinick
24 Aug 2022, 08:58
Search numbers only?

Last post by Johannes « 22 Aug 2022, 10:57
Replies: 5
by disciple » 19 Aug 2022, 13:09

5 Replies

1609 Views

Last post by Johannes
22 Aug 2022, 10:57
Link of tickets missing sometimes on merge

Last post by Johannes « 20 Aug 2022, 13:27
Replies: 1
by hkais » 17 Aug 2022, 21:42

1 Replies

1009 Views

Last post by Johannes
20 Aug 2022, 13:27
SOLVED: Trigger new process via E-Mail

Last post by felixj « 18 Aug 2022, 10:25
Replies: 2
by felixj » 05 Aug 2022, 11:52

2 Replies

934 Views

Last post by felixj
18 Aug 2022, 10:25
Generic agent overwrites DynamicFields

Last post by Johannes « 16 Aug 2022, 22:13
Replies: 5
by hkais » 14 Aug 2022, 21:41

5 Replies

1348 Views

Last post by Johannes
16 Aug 2022, 22:13
GenericAgent: CMD missing in settings

Last post by kay1234 « 11 Aug 2022, 16:14
Replies: 4
by kay1234 » 09 Aug 2022, 12:29

4 Replies

1240 Views

Last post by kay1234
11 Aug 2022, 16:14
How to use variables in GenericAgent?

Last post by nedmaj « 10 Aug 2022, 20:34
Replies: 8
by hkais » 25 Sep 2020, 13:22

8 Replies

3705 Views

Last post by nedmaj
10 Aug 2022, 20:34
ExternalTicketNumberRecognition correct for my usecase?

Last post by shawnbeasley « 10 Aug 2022, 17:54
Replies: 5
by disciple » 10 Aug 2022, 09:45

5 Replies

1840 Views

Last post by shawnbeasley
10 Aug 2022, 17:54
Accidentially created a change on System Configuration, how to revert?

Last post by disciple « 10 Aug 2022, 17:27
Replies: 2
by disciple » 10 Aug 2022, 11:18

2 Replies

1202 Views

Last post by disciple
10 Aug 2022, 17:27
Confusing Users, Groups, Roles

Last post by disciple « 10 Aug 2022, 17:11
Replies: 4
by disciple » 10 Aug 2022, 12:19

4 Replies

1948 Views

Last post by disciple
10 Aug 2022, 17:11
Transitions fireing automatically

Last post by hkais « 09 Aug 2022, 19:48
Replies: 2
by disciple » 08 Aug 2022, 16:11

2 Replies

1067 Views

Last post by hkais
09 Aug 2022, 19:48
Add a old and new Owner on TicketArticleCreate

Last post by disciple « 08 Aug 2022, 16:06
Replies: 4
by disciple » 08 Aug 2022, 12:26

4 Replies

1394 Views

Last post by disciple
08 Aug 2022, 16:06
Pending time in 5d on process?

Last post by disciple « 08 Aug 2022, 12:24
Replies: 8
by disciple » 05 Aug 2022, 17:07

8 Replies

2543 Views

Last post by disciple
08 Aug 2022, 12:24
Process with a manual or automatic ticketnumber?

Last post by hkais « 05 Aug 2022, 18:19
Replies: 6
by disciple » 05 Aug 2022, 08:34

6 Replies

3372 Views

Last post by hkais
05 Aug 2022, 18:19
Customer notifications for other tickets

Last post by kirio77 « 05 Aug 2022, 15:24
Replies: 4
by kirio77 » 04 Aug 2022, 10:32

4 Replies

1018 Views

Last post by kirio77
05 Aug 2022, 15:24
Check empty value in the LDAP auth

Last post by shawnbeasley « 05 Aug 2022, 10:43
Replies: 1
by stefanosimula » 04 Aug 2022, 15:33

1 Replies

628 Views

Last post by shawnbeasley
05 Aug 2022, 10:43
OTRS 6 business solution - Survey Result export

Last post by shawnbeasley « 05 Aug 2022, 08:48
Replies: 2
by pj26905 » 02 Aug 2022, 13:23

2 Replies

1040 Views

Last post by shawnbeasley
05 Aug 2022, 08:48
Notifications to ticket responsible

Last post by skullz « 04 Aug 2022, 15:30
Replies: 10
by aph » 21 Jan 2015, 11:27

10 Replies

3621 Views

Last post by skullz
04 Aug 2022, 15:30
After upgrading to Znuny 6.3.3 error: There was an error executing Execute() in Kernel::System::Console::Command::Maint…

Last post by shawnbeasley « 04 Aug 2022, 12:42
Replies: 24
by KaiHerlemann » 10 May 2022, 22:28

24 Replies

12997 Views

Last post by shawnbeasley
04 Aug 2022, 12:42
Upgrade 6.2 to 6.3 error with success termination?

Last post by hkais « 03 Aug 2022, 16:27
Replies: 7
by disciple » 02 Aug 2022, 00:58

7 Replies

1598 Views

Last post by hkais
03 Aug 2022, 16:27
Parse email body into dynamic fields?

Last post by shawnbeasley « 03 Aug 2022, 08:08
Replies: 6
by disciple » 01 Aug 2022, 23:46

6 Replies

2360 Views

Last post by shawnbeasley
03 Aug 2022, 08:08
Possible to display dynamic fields on notes on a specific queue?

Last post by root « 02 Aug 2022, 14:14
Replies: 3
by disciple » 02 Aug 2022, 00:08

3 Replies

918 Views

Last post by root
02 Aug 2022, 14:14
Foward Templates not working/showing

Last post by shawnbeasley « 02 Aug 2022, 12:36
Replies: 1
by iclaude » 25 Jul 2022, 13:53

1 Replies

823 Views

Last post by shawnbeasley
02 Aug 2022, 12:36
Company Tickets visible for some Customers

Last post by shawnbeasley « 02 Aug 2022, 12:17
Replies: 1
by chrotha » 01 Aug 2022, 12:30

1 Replies

938 Views

Last post by shawnbeasley
02 Aug 2022, 12:17
Kernel::System::Console::Command::Maint::Email::MailQueue: Error: Message sending already in progress! Skipping...

Last post by kelvintan « 02 Aug 2022, 09:08
Replies: 12
by kelvintan » 29 Jul 2022, 09:30

12 Replies

10202 Views

Last post by kelvintan
02 Aug 2022, 09:08
Bulk

Last post by FHDENIT « 01 Aug 2022, 06:08
Replies: 5
by FHDENIT » 23 Jun 2022, 10:46

5 Replies

3205 Views

Last post by FHDENIT
01 Aug 2022, 06:08
Ograniczenie pól DW oraz UDW do organizacji

Last post by shawnbeasley « 29 Jul 2022, 15:28
Replies: 1
by spaw » 29 Jul 2022, 14:38

1 Replies

540 Views

Last post by shawnbeasley
29 Jul 2022, 15:28
Update from 6.3 to 6.4

Last post by paullef « 28 Jul 2022, 13:58
Replies: 6
by paullef » 28 Jul 2022, 12:14

6 Replies

2094 Views

Last post by paullef
28 Jul 2022, 13:58
Mails from Scheduler Daemon

Last post by ReKr « 25 Jul 2022, 09:12
Replies: 2
by ReKr » 22 Jul 2022, 15:15

2 Replies

858 Views

Last post by ReKr
25 Jul 2022, 09:12
[Solved] Hide Delete Button from CMDB

Last post by chrotha « 22 Jul 2022, 15:58
Replies: 2
by chrotha » 22 Jul 2022, 13:37

2 Replies

754 Views

Last post by chrotha
22 Jul 2022, 15:58
[Solved] Queue View not refreshing

Last post by chrotha « 19 Jul 2022, 19:31
Replies: 2
by chrotha » 19 Jul 2022, 18:39

2 Replies

858 Views

Last post by chrotha
19 Jul 2022, 19:31
[solved] is Znuny4OTRS-GIArticleSend part of distribution?

Last post by hkais « 19 Jul 2022, 10:52
Replies: 2
by hkais » 19 Jul 2022, 09:46

2 Replies

739 Views

Last post by hkais
19 Jul 2022, 10:52
Esclation handling

Last post by hkais « 15 Jul 2022, 14:19
Replies: 2
by hkais » 13 Jul 2022, 14:21

2 Replies

832 Views

Last post by hkais
15 Jul 2022, 14:19
Setting the X-OTRS-CustomerUser-Field

Last post by Octane « 14 Jul 2022, 08:07
Replies: 4
by Octane » 10 Jul 2022, 12:46

4 Replies

1876 Views

Last post by Octane
14 Jul 2022, 08:07
Status View/Queue View is loading very slowly, probably after merging tickets

Last post by KaiHerlemann « 12 Jul 2022, 21:49

by KaiHerlemann » 12 Jul 2022, 21:49

0 Replies

3956 Views

Last post by KaiHerlemann
12 Jul 2022, 21:49
Znuny Oauth2 pop office 365

Last post by root « 09 Jul 2022, 16:37
Replies: 15
by paullef » 17 Jun 2022, 19:45

15 Replies

14967 Views

Last post by root
09 Jul 2022, 16:37
PostMaster::CheckFollowUpModule###0400-Attachments deactivated yet merging still happens

Last post by hkais « 27 Jun 2022, 13:05
Replies: 1
by freerickhan » 21 Jun 2022, 12:44

1 Replies

706 Views

Last post by hkais
27 Jun 2022, 13:05
Help - FREE FIELDS menu

Last post by root « 24 Jun 2022, 17:03
Replies: 1
by 1975 » 24 Jun 2022, 16:50

1 Replies

771 Views

Last post by root
24 Jun 2022, 17:03
Migrating from OTRS to Znuny,old tickets don't show HTML body

Last post by root « 24 Jun 2022, 05:35
Replies: 1
by chiel821 » 23 Jun 2022, 23:38

1 Replies

590 Views

Last post by root
24 Jun 2022, 05:35
include ticket id (not ticket number) in report

Last post by PhyrePhoX « 23 Jun 2022, 09:34
Replies: 10
by PhyrePhoX » 16 Jun 2022, 09:25

10 Replies

2933 Views

Last post by PhyrePhoX
23 Jun 2022, 09:34
OTRS REST API With Two Factor Authentication

Last post by AESPINO « 22 Jun 2022, 16:47
Replies: 7
by netoruben » 29 Mar 2021, 18:21

7 Replies

8064 Views

Last post by AESPINO
22 Jun 2022, 16:47

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