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Groups/roles possible to edit/reply on locked tickets?

Last post by reneeb « 09 Mar 2022, 10:21
Replies: 6
by hkais » 18 Aug 2021, 13:32

6 Replies

1978 Views

Last post by reneeb
09 Mar 2022, 10:21
[Solved] Hide Process Ticket Option for specific Customer User

Last post by chrotha « 08 Mar 2022, 17:52
Replies: 3
by chrotha » 04 Feb 2022, 19:10

3 Replies

1324 Views

Last post by chrotha
08 Mar 2022, 17:52
error: OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild

Last post by hkais « 07 Mar 2022, 15:22
Replies: 2
by hkais » 07 Mar 2022, 09:36

2 Replies

693 Views

Last post by hkais
07 Mar 2022, 15:22
Possible modify & apply change cmd ArticleSearchIndexRebuild?

Last post by Johannes « 06 Mar 2022, 21:38
Replies: 1
by hkais » 03 Mar 2022, 08:37

1 Replies

743 Views

Last post by Johannes
06 Mar 2022, 21:38
Connection IC

Last post by cilap « 03 Mar 2022, 20:58
Replies: 1
by 1802932 » 07 Feb 2022, 00:02

1 Replies

678 Views

Last post by cilap
03 Mar 2022, 20:58
Manipulate Customer Information from AD

Last post by fsidoli « 27 Feb 2022, 12:52
Replies: 7
by fsidoli » 24 Feb 2022, 12:33

7 Replies

1750 Views

Last post by fsidoli
27 Feb 2022, 12:52
Merge requires lock on bulk / merge for roles?

Last post by Johannes « 25 Feb 2022, 16:14
Replies: 4
by hkais » 25 Feb 2022, 09:22

4 Replies

1498 Views

Last post by Johannes
25 Feb 2022, 16:14
I can't change the priority or close of a ticket

Last post by Maxtone « 23 Feb 2022, 17:03
Replies: 3
by Maxtone » 23 Feb 2022, 16:00

3 Replies

878 Views

Last post by Maxtone
23 Feb 2022, 17:03
Tons of tickets "OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild"

Last post by Johannes « 23 Feb 2022, 16:25
Replies: 14
by hkais » 21 Feb 2022, 14:48

14 Replies

3114 Views

Last post by Johannes
23 Feb 2022, 16:25
Any paths to migrate from commercial DBs to open source?

Last post by skullz « 21 Feb 2022, 10:14
Replies: 1
by cilap » 20 Feb 2022, 21:23

1 Replies

633 Views

Last post by skullz
21 Feb 2022, 10:14
upgrade 5 to 6: is not an entity value type, skipping...

Last post by hkais « 20 Feb 2022, 20:15
Replies: 18
by hkais » 15 Feb 2022, 09:48

18 Replies

6326 Views

Last post by hkais
20 Feb 2022, 20:15
Integration OCS Invetory to OTRS Auto.

Last post by reneeb « 16 Feb 2022, 08:27
Replies: 1
by andrezaomac » 14 Feb 2022, 20:37

1 Replies

1075 Views

Last post by reneeb
16 Feb 2022, 08:27
upgrade 5 to 6: Use of uninitialized value

Last post by root « 16 Feb 2022, 00:01
Replies: 5
by hkais » 12 Feb 2022, 23:42

5 Replies

1724 Views

Last post by root
16 Feb 2022, 00:01
Are DBUpdate-to-X.pl scripts idemponent?

Last post by hkais « 15 Feb 2022, 14:22
Replies: 2
by hkais » 12 Feb 2022, 23:44

2 Replies

765 Views

Last post by hkais
15 Feb 2022, 14:22
Upgrade 5.0 to 6.0: utf8 vs utf8mb4

Last post by hkais « 12 Feb 2022, 23:50
Replies: 2
by hkais » 12 Feb 2022, 09:07

2 Replies

2907 Views

Last post by hkais
12 Feb 2022, 23:50
Znuny packages on OTRS remove before upgrade to Znuny?

Last post by root « 11 Feb 2022, 18:49
Replies: 3
by hkais » 11 Feb 2022, 10:24

3 Replies

1033 Views

Last post by root
11 Feb 2022, 18:49
uninitialized value %Queues TicketQueueOverview.pm

Last post by hkais « 11 Feb 2022, 10:29
Replies: 8
by hkais » 09 Feb 2022, 14:10

8 Replies

1874 Views

Last post by hkais
11 Feb 2022, 10:29
How to create e-mail tickets via REST API?

Last post by root « 11 Feb 2022, 10:29
Replies: 3
by cilap » 11 Feb 2022, 09:57

3 Replies

2363 Views

Last post by root
11 Feb 2022, 10:29
strange errors devurandom.pm & Random/Source/Factory.pm

Last post by hkais « 10 Feb 2022, 19:23
Replies: 6
by hkais » 09 Feb 2022, 14:33

6 Replies

1636 Views

Last post by hkais
10 Feb 2022, 19:23
Error log

Last post by root « 09 Feb 2022, 16:14
Replies: 9
by ruzzetto » 18 Sep 2018, 12:42

9 Replies

4143 Views

Last post by root
09 Feb 2022, 16:14
[solved] Open Tickets / Need to be answered - page limit

Last post by gawkla « 04 Feb 2022, 11:06
Replies: 2
by gawkla » 03 Feb 2022, 15:19

2 Replies

1152 Views

Last post by gawkla
04 Feb 2022, 11:06
Need to stop first response time of ticket

Last post by root « 03 Feb 2022, 13:55
Replies: 3
by sanojs » 02 Feb 2022, 16:32

3 Replies

793 Views

Last post by root
03 Feb 2022, 13:55
No attachments when create new ticket via customer portal

Last post by boosten « 02 Feb 2022, 09:04
Replies: 3
by boosten » 01 Feb 2022, 15:51

3 Replies

1021 Views

Last post by boosten
02 Feb 2022, 09:04
Dafault Agent Preferences

Last post by root « 01 Feb 2022, 10:10
Replies: 1
by andy17d » 31 Jan 2022, 14:27

1 Replies

580 Views

Last post by root
01 Feb 2022, 10:10
template for text in CustomerTicketMessage

Last post by gschulz « 28 Jan 2022, 16:34
Replies: 6
by GSBERLIN » 03 Jan 2022, 12:33

6 Replies

2583 Views

Last post by gschulz
28 Jan 2022, 16:34
Looking to setup different flow for problem management in OTRS

Last post by sanojs « 28 Jan 2022, 15:04
Replies: 8
by sanojs » 27 Jan 2022, 12:16

8 Replies

1630 Views

Last post by sanojs
28 Jan 2022, 15:04
Upgrade JQuery UI

Last post by root « 28 Jan 2022, 13:48
Replies: 3
by chrotha » 18 Jan 2022, 20:18

3 Replies

1132 Views

Last post by root
28 Jan 2022, 13:48
Add Customer User to Ticket with perl script

Last post by root « 27 Jan 2022, 19:14
Replies: 3
by Markusnoob2 » 18 Jan 2022, 17:25

3 Replies

950 Views

Last post by root
27 Jan 2022, 19:14
Lost of Permissions

Last post by root « 24 Jan 2022, 11:07
Replies: 4
by Titan » 18 Jan 2022, 14:11

4 Replies

1085 Views

Last post by root
24 Jan 2022, 11:07
How to use a different mailgateway for auto response messages

Last post by Reedu « 21 Jan 2022, 13:23
Replies: 2
by alexm » 23 Apr 2015, 09:43

2 Replies

2159 Views

Last post by Reedu
21 Jan 2022, 13:23
Help on some queries for otrs 6

Last post by root « 21 Jan 2022, 10:28
Replies: 6
by sanojs » 09 Jan 2022, 20:36

6 Replies

1836 Views

Last post by root
21 Jan 2022, 10:28
OTRS call python function after ticket creation

Last post by Markusnoob2 « 17 Jan 2022, 14:28
Replies: 6
by Markusnoob2 » 17 Jan 2022, 12:55

6 Replies

1456 Views

Last post by Markusnoob2
17 Jan 2022, 14:28
Single Sign On (SSO) OTRS version 5 with AD

Last post by root « 15 Jan 2022, 01:06
Replies: 16
by 5of5 » 20 Apr 2017, 19:47

16 Replies

21430 Views

Last post by root
15 Jan 2022, 01:06
SSO AD OTRS 7

Last post by root « 15 Jan 2022, 01:04
Replies: 11
by maro584 » 11 Dec 2020, 12:29

11 Replies

11041 Views

Last post by root
15 Jan 2022, 01:04
Ticket integrate with CMDB

Last post by reneeb « 14 Jan 2022, 13:27
Replies: 1
by 1802932 » 13 Jan 2022, 21:21

1 Replies

930 Views

Last post by reneeb
14 Jan 2022, 13:27
Link computador and software {automatic

Last post by 1802932 « 13 Jan 2022, 21:17
Replies: 2
by 1802932 » 08 Jan 2022, 21:20

2 Replies

744 Views

Last post by 1802932
13 Jan 2022, 21:17
[solved] ITSM problem after update

Last post by Reedu « 11 Jan 2022, 15:24
Replies: 2
by Reedu » 11 Jan 2022, 12:55

2 Replies

974 Views

Last post by Reedu
11 Jan 2022, 15:24
SLA's with only visible on certain Queues

Last post by reneeb « 11 Jan 2022, 15:18
Replies: 2
by chrotha » 05 Jan 2022, 21:00

2 Replies

1114 Views

Last post by reneeb
11 Jan 2022, 15:18
Previous Znuny Deployment mysteriously pending...

Last post by tupson « 06 Jan 2022, 17:34
Replies: 12
by tupson » 04 Jan 2022, 00:31

12 Replies

2992 Views

Last post by tupson
06 Jan 2022, 17:34
[SOLVED] LDAP Customer users for multiple AD Domains

Last post by Adsfromoz « 06 Jan 2022, 13:57
Replies: 2
by Adsfromoz » 10 Dec 2021, 08:11

2 Replies

887 Views

Last post by Adsfromoz
06 Jan 2022, 13:57
mysterious outbound messages to root@localhost

Last post by skullz « 05 Jan 2022, 05:46
Replies: 1
by gob » 05 Jan 2022, 01:18

1 Replies

2404 Views

Last post by skullz
05 Jan 2022, 05:46
Message: Can't write [PATH] No space left on device

Last post by skullz « 04 Jan 2022, 09:48
Replies: 9
by hermawan » 29 Dec 2021, 03:25

9 Replies

3147 Views

Last post by skullz
04 Jan 2022, 09:48
Next Business Day SLA

Last post by root « 27 Dec 2021, 13:42
Replies: 1
by chrotha » 27 Dec 2021, 11:14

1 Replies

660 Views

Last post by root
27 Dec 2021, 13:42
Changing the default URL and Securing help?

Last post by plattnat « 22 Dec 2021, 17:28
Replies: 14
by plattnat » 13 Dec 2021, 18:10

14 Replies

9045 Views

Last post by plattnat
22 Dec 2021, 17:28
Automatically create monthly tickets

Last post by Klicker « 17 Dec 2021, 15:56
Replies: 4
by Klicker » 09 Dec 2021, 17:55

4 Replies

2147 Views

Last post by Klicker
17 Dec 2021, 15:56
Time to First Response and Time to Solution

Last post by gusmaer « 17 Dec 2021, 14:56
Replies: 5
by gusmaer » 16 Dec 2021, 17:54

5 Replies

1374 Views

Last post by gusmaer
17 Dec 2021, 14:56
Add "BusinessArea" AD attribute in search ticket function

Last post by alexus « 14 Dec 2021, 23:35
Replies: 1
by alek12z » 10 Dec 2021, 13:06

1 Replies

864 Views

Last post by alexus
14 Dec 2021, 23:35
Office 365 Sending issues

Last post by skullz « 14 Dec 2021, 17:25
Replies: 1
by plattnat » 14 Dec 2021, 16:12

1 Replies

815 Views

Last post by skullz
14 Dec 2021, 17:25
[SOLVED] ImportExport Help

Last post by plattnat « 14 Dec 2021, 14:46
Replies: 2
by plattnat » 14 Dec 2021, 12:17

2 Replies

796 Views

Last post by plattnat
14 Dec 2021, 14:46
Solution Time missing after migration from 5.0.7

Last post by sergiogontijo « 08 Dec 2021, 17:29
Replies: 2
by sergiogontijo » 02 Dec 2021, 01:28

2 Replies

801 Views

Last post by sergiogontijo
08 Dec 2021, 17:29

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