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Filter setup

Last post by root « 15 Jan 2021, 10:39
Replies: 1
by ostlund01 » 15 Jan 2021, 09:54

1 Replies

934 Views

Last post by root
15 Jan 2021, 10:39
Variables in transition acts

Last post by root « 12 Jan 2021, 23:03
Replies: 2
by EduardoBido » 12 Jan 2021, 20:37

2 Replies

1829 Views

Last post by root
12 Jan 2021, 23:03
Notification recipients

Last post by EduardoBido « 12 Jan 2021, 14:30
Replies: 2
by EduardoBido » 11 Jan 2021, 21:32

2 Replies

1403 Views

Last post by EduardoBido
12 Jan 2021, 14:30
Error while running Statistics

Last post by msksharma « 12 Jan 2021, 05:46

by msksharma » 12 Jan 2021, 05:46

0 Replies

2401 Views

Last post by msksharma
12 Jan 2021, 05:46
Ticket Article Create

Last post by EduardoBido « 11 Jan 2021, 21:45
Replies: 2
by EduardoBido » 08 Jan 2021, 18:30

2 Replies

1791 Views

Last post by EduardoBido
11 Jan 2021, 21:45
Process Management with CMDB

Last post by gslongo « 08 Jan 2021, 09:56
Replies: 4
by gslongo » 07 Jan 2021, 17:15

4 Replies

2514 Views

Last post by gslongo
08 Jan 2021, 09:56
Upgrade from 5.0.28 to 6.0.10, OTRSTimeZone error

Last post by tinokorth « 07 Jan 2021, 22:37
Replies: 11
by LXsysadmin » 20 Aug 2018, 11:21

11 Replies

6456 Views

Last post by tinokorth
07 Jan 2021, 22:37
How do I use the change advisory board?

Last post by orieporter « 07 Jan 2021, 18:26
Replies: 2
by orieporter » 06 Jan 2021, 01:08

2 Replies

1156 Views

Last post by orieporter
07 Jan 2021, 18:26
Time range for stat reports via CLI

Last post by pvalser « 07 Jan 2021, 11:52
Replies: 3
by pvalser » 06 Jan 2021, 18:23

3 Replies

1807 Views

Last post by pvalser
07 Jan 2021, 11:52
Customer ticket

Last post by root « 06 Jan 2021, 17:34
Replies: 1
by EduardoBido » 05 Jan 2021, 19:29

1 Replies

1029 Views

Last post by root
06 Jan 2021, 17:34
Error When Generating Statistics

Last post by root « 06 Jan 2021, 17:29
Replies: 5
by roderickal96 » 01 Jul 2020, 21:29

5 Replies

3145 Views

Last post by root
06 Jan 2021, 17:29
Filter in "show online agents" possible?

Last post by PhyrePhoX « 05 Jan 2021, 12:11

by PhyrePhoX » 05 Jan 2021, 12:11

0 Replies

2532 Views

Last post by PhyrePhoX
05 Jan 2021, 12:11
Performance issues - Proxy error

Last post by root « 05 Jan 2021, 08:33
Replies: 3
by drodralv » 04 Jan 2021, 10:25

3 Replies

1646 Views

Last post by root
05 Jan 2021, 08:33
Error in /var/log/messages with each mail fetch

Last post by root « 30 Dec 2020, 13:34
Replies: 5
by S1lv3rW1z4rd » 29 Dec 2020, 18:02

5 Replies

2162 Views

Last post by root
30 Dec 2020, 13:34
Many doubts

Last post by root « 23 Dec 2020, 16:09
Replies: 1
by EduardoBido » 23 Dec 2020, 15:15

1 Replies

1097 Views

Last post by root
23 Dec 2020, 16:09
OTRS detected a possible network issues

Last post by root « 23 Dec 2020, 14:39
Replies: 8
by Mazowinski » 06 Sep 2019, 09:43

8 Replies

7802 Views

Last post by root
23 Dec 2020, 14:39
reopening of tickets

Last post by kropek « 23 Dec 2020, 08:46
Replies: 1
by dfoliveira » 18 Dec 2020, 16:18

1 Replies

953 Views

Last post by kropek
23 Dec 2020, 08:46
OTRS 6.0.10 - Survey - Missing parameter Year

Last post by kropek « 22 Dec 2020, 14:36
Replies: 3
by salzstreuer » 08 Aug 2018, 11:28

3 Replies

4174 Views

Last post by kropek
22 Dec 2020, 14:36
OTRS 6 CE - ExternalTicketRecognition

Last post by jojo « 22 Dec 2020, 14:24
Replies: 11
by Gyozmmrog » 15 Dec 2020, 18:58

11 Replies

4061 Views

Last post by jojo
22 Dec 2020, 14:24
article_plain table management

Last post by jojo « 20 Dec 2020, 20:14
Replies: 5
by josegomes » 20 Dec 2020, 12:10

5 Replies

2274 Views

Last post by jojo
20 Dec 2020, 20:14
User (agent) groups mapping

Last post by dfoliveira « 18 Dec 2020, 17:17

by dfoliveira » 18 Dec 2020, 17:17

0 Replies

2473 Views

Last post by dfoliveira
18 Dec 2020, 17:17
6.0.30 + Oracle, Initial Problems

Last post by Jholm « 18 Dec 2020, 16:35
Replies: 5
by Jholm » 18 Dec 2020, 12:18

5 Replies

5119 Views

Last post by Jholm
18 Dec 2020, 16:35
Disable "Priority" field when replying in Customer portal

Last post by hsteininger « 17 Dec 2020, 18:17
Replies: 4
by ThomasPL10 » 30 Nov 2017, 12:50

4 Replies

2800 Views

Last post by hsteininger
17 Dec 2020, 18:17
Statistics shows more than filtered

Last post by mdt753 « 11 Dec 2020, 20:49

by mdt753 » 11 Dec 2020, 20:49

0 Replies

2180 Views

Last post by mdt753
11 Dec 2020, 20:49
Default mail recipient on OTRS 6 Templates

Last post by iclaude « 11 Dec 2020, 16:15

by iclaude » 11 Dec 2020, 16:15

0 Replies

2212 Views

Last post by iclaude
11 Dec 2020, 16:15
Webservice: Search ID Customer by mobile phone

Last post by sicurlock « 11 Dec 2020, 16:04
Replies: 4
by sicurlock » 10 Dec 2020, 17:52

4 Replies

8540 Views

Last post by sicurlock
11 Dec 2020, 16:04
[CLOSED] Customer Self Generate 2FA Secret Key

Last post by skullz « 11 Dec 2020, 03:54
Replies: 2
by skullz » 10 Dec 2020, 18:10

2 Replies

1163 Views

Last post by skullz
11 Dec 2020, 03:54
Error migration DB from 5.0.29 to 6.0.x

Last post by crythias « 10 Dec 2020, 17:31
Replies: 17
by LearningToFly » 27 Aug 2018, 14:55

17 Replies

23668 Views

Last post by crythias
10 Dec 2020, 17:31
Sendmail issue in OTRS 6

Last post by zzz « 10 Dec 2020, 16:50
Replies: 4
by chefski27 » 10 Dec 2020, 11:34

4 Replies

2308 Views

Last post by zzz
10 Dec 2020, 16:50
Strange TicketID number

Last post by root « 09 Dec 2020, 20:18
Replies: 7
by gawkla » 28 Nov 2020, 02:18

7 Replies

4144 Views

Last post by root
09 Dec 2020, 20:18
Ticket is Buffering while closing then again show in Open

Last post by jawahar23 « 09 Dec 2020, 07:39
Replies: 3
by jawahar23 » 08 Dec 2020, 16:36

3 Replies

1329 Views

Last post by jawahar23
09 Dec 2020, 07:39
Sender & Email Information not there in PDF -From, To, CC, Subject line, Created Date & Time

Last post by jawahar23 « 09 Dec 2020, 07:35
Replies: 3
by jawahar23 » 08 Dec 2020, 16:37

3 Replies

1228 Views

Last post by jawahar23
09 Dec 2020, 07:35
Issue with new OTRS 6 installation

Last post by jojo « 08 Dec 2020, 23:01
Replies: 2
by RTPalmer » 08 Dec 2020, 20:24

2 Replies

1174 Views

Last post by jojo
08 Dec 2020, 23:01
Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.

Last post by jojo « 08 Dec 2020, 22:59
Replies: 1
by jawahar23 » 08 Dec 2020, 16:38

1 Replies

803 Views

Last post by jojo
08 Dec 2020, 22:59
OTRS ticket view checkbox never unselect after moving next page

Last post by jojo « 07 Dec 2020, 11:08
Replies: 10
by jawahar23 » 04 Dec 2020, 09:17

10 Replies

3458 Views

Last post by jojo
07 Dec 2020, 11:08
Populating CustomerUsers in to dynamicField

Last post by sanilramachandran « 05 Dec 2020, 14:15
Replies: 2
by sanilramachandran » 05 Dec 2020, 12:13

2 Replies

1740 Views

Last post by sanilramachandran
05 Dec 2020, 14:15
Exclude state classification

Last post by skullz « 03 Dec 2020, 18:24
Replies: 1
by Rav » 03 Dec 2020, 15:36

1 Replies

1091 Views

Last post by skullz
03 Dec 2020, 18:24
OTRS migration help - auto close tickets

Last post by jojo « 02 Dec 2020, 20:07
Replies: 2
by hssandy » 02 Dec 2020, 17:34

2 Replies

1214 Views

Last post by jojo
02 Dec 2020, 20:07
incoming emails aren’t fetching tickets

Last post by dapugliese « 01 Dec 2020, 01:45
Replies: 12
by dapugliese » 29 Oct 2020, 17:51

12 Replies

8025 Views

Last post by dapugliese
01 Dec 2020, 01:45
[Solved] root can't create new agents

Last post by PaulBrehm « 30 Nov 2020, 09:27
Replies: 9
by PaulBrehm » 25 Nov 2020, 12:16

9 Replies

3849 Views

Last post by PaulBrehm
30 Nov 2020, 09:27
Merge is using close state if one tickets is closed

Last post by hkais « 30 Nov 2020, 00:40
Replies: 2
by hkais » 28 Nov 2020, 20:07

2 Replies

1452 Views

Last post by hkais
30 Nov 2020, 00:40
Available VARIABLES <OTRS_ ...>

Last post by hkais « 28 Nov 2020, 20:19
Replies: 4
by gawkla » 07 Jan 2016, 12:25

4 Replies

4979 Views

Last post by hkais
28 Nov 2020, 20:19
Merge possible without having lock?

Last post by hkais « 28 Nov 2020, 20:00

by hkais » 28 Nov 2020, 20:00

0 Replies

2137 Views

Last post by hkais
28 Nov 2020, 20:00
New Menu option to search for ticket #s

Last post by skullz « 26 Nov 2020, 05:26
Replies: 2
by ppchuyrocha » 25 Nov 2020, 23:11

2 Replies

1017 Views

Last post by skullz
26 Nov 2020, 05:26
Postmaster filter email from not working fine

Last post by drodralv « 25 Nov 2020, 10:51
Replies: 6
by drodralv » 24 Nov 2020, 12:53

6 Replies

3462 Views

Last post by drodralv
25 Nov 2020, 10:51
LDAP Search failure on Agent first login

Last post by root « 25 Nov 2020, 10:38
Replies: 1
by lionelb » 25 Nov 2020, 08:58

1 Replies

803 Views

Last post by root
25 Nov 2020, 10:38
Multiple Ignore PostMasterFilters

Last post by addictive « 24 Nov 2020, 20:01

by addictive » 24 Nov 2020, 20:01

0 Replies

1791 Views

Last post by addictive
24 Nov 2020, 20:01
[Solved] ITSM Features Not Appearing

Last post by root « 24 Nov 2020, 08:46
Replies: 5
by orieporter » 23 Nov 2020, 18:39

5 Replies

1508 Views

Last post by root
24 Nov 2020, 08:46
Main ticket field

Last post by root « 23 Nov 2020, 17:17
Replies: 1
by Rav » 23 Nov 2020, 16:39

1 Replies

1098 Views

Last post by root
23 Nov 2020, 17:17
Spamassassin step-by-step

Last post by gerald2545 « 19 Nov 2020, 20:43
Replies: 4
by Arry » 30 Dec 2014, 00:52

4 Replies

2916 Views

Last post by gerald2545
19 Nov 2020, 20:43

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