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Ticket is Buffering while closing then again show in Open

Last post by jawahar23 « 09 Dec 2020, 07:39
Replies: 3
by jawahar23 » 08 Dec 2020, 16:36

3 Replies

1430 Views

Last post by jawahar23
09 Dec 2020, 07:39
Sender & Email Information not there in PDF -From, To, CC, Subject line, Created Date & Time

Last post by jawahar23 « 09 Dec 2020, 07:35
Replies: 3
by jawahar23 » 08 Dec 2020, 16:37

3 Replies

1347 Views

Last post by jawahar23
09 Dec 2020, 07:35
Issue with new OTRS 6 installation

Last post by jojo « 08 Dec 2020, 23:01
Replies: 2
by RTPalmer » 08 Dec 2020, 20:24

2 Replies

1277 Views

Last post by jojo
08 Dec 2020, 23:01
Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.

Last post by jojo « 08 Dec 2020, 22:59
Replies: 1
by jawahar23 » 08 Dec 2020, 16:38

1 Replies

882 Views

Last post by jojo
08 Dec 2020, 22:59
OTRS ticket view checkbox never unselect after moving next page

Last post by jojo « 07 Dec 2020, 11:08
Replies: 10
by jawahar23 » 04 Dec 2020, 09:17

10 Replies

3699 Views

Last post by jojo
07 Dec 2020, 11:08
Populating CustomerUsers in to dynamicField

Last post by sanilramachandran « 05 Dec 2020, 14:15
Replies: 2
by sanilramachandran » 05 Dec 2020, 12:13

2 Replies

1828 Views

Last post by sanilramachandran
05 Dec 2020, 14:15
Exclude state classification

Last post by skullz « 03 Dec 2020, 18:24
Replies: 1
by Rav » 03 Dec 2020, 15:36

1 Replies

1171 Views

Last post by skullz
03 Dec 2020, 18:24
OTRS migration help - auto close tickets

Last post by jojo « 02 Dec 2020, 20:07
Replies: 2
by hssandy » 02 Dec 2020, 17:34

2 Replies

1392 Views

Last post by jojo
02 Dec 2020, 20:07
incoming emails aren’t fetching tickets

Last post by dapugliese « 01 Dec 2020, 01:45
Replies: 12
by dapugliese » 29 Oct 2020, 17:51

12 Replies

8650 Views

Last post by dapugliese
01 Dec 2020, 01:45
[Solved] root can't create new agents

Last post by PaulBrehm « 30 Nov 2020, 09:27
Replies: 9
by PaulBrehm » 25 Nov 2020, 12:16

9 Replies

4077 Views

Last post by PaulBrehm
30 Nov 2020, 09:27
Merge is using close state if one tickets is closed

Last post by hkais « 30 Nov 2020, 00:40
Replies: 2
by hkais » 28 Nov 2020, 20:07

2 Replies

1548 Views

Last post by hkais
30 Nov 2020, 00:40
Available VARIABLES <OTRS_ ...>

Last post by hkais « 28 Nov 2020, 20:19
Replies: 4
by gawkla » 07 Jan 2016, 12:25

4 Replies

5192 Views

Last post by hkais
28 Nov 2020, 20:19
Merge possible without having lock?

Last post by hkais « 28 Nov 2020, 20:00

by hkais » 28 Nov 2020, 20:00

0 Replies

2254 Views

Last post by hkais
28 Nov 2020, 20:00
New Menu option to search for ticket #s

Last post by skullz « 26 Nov 2020, 05:26
Replies: 2
by ppchuyrocha » 25 Nov 2020, 23:11

2 Replies

1121 Views

Last post by skullz
26 Nov 2020, 05:26
Postmaster filter email from not working fine

Last post by drodralv « 25 Nov 2020, 10:51
Replies: 6
by drodralv » 24 Nov 2020, 12:53

6 Replies

3602 Views

Last post by drodralv
25 Nov 2020, 10:51
LDAP Search failure on Agent first login

Last post by root « 25 Nov 2020, 10:38
Replies: 1
by lionelb » 25 Nov 2020, 08:58

1 Replies

968 Views

Last post by root
25 Nov 2020, 10:38
Multiple Ignore PostMasterFilters

Last post by addictive « 24 Nov 2020, 20:01

by addictive » 24 Nov 2020, 20:01

0 Replies

1870 Views

Last post by addictive
24 Nov 2020, 20:01
[Solved] ITSM Features Not Appearing

Last post by root « 24 Nov 2020, 08:46
Replies: 5
by orieporter » 23 Nov 2020, 18:39

5 Replies

1588 Views

Last post by root
24 Nov 2020, 08:46
Main ticket field

Last post by root « 23 Nov 2020, 17:17
Replies: 1
by Rav » 23 Nov 2020, 16:39

1 Replies

1137 Views

Last post by root
23 Nov 2020, 17:17
Spamassassin step-by-step

Last post by gerald2545 « 19 Nov 2020, 20:43
Replies: 4
by Arry » 30 Dec 2014, 00:52

4 Replies

3260 Views

Last post by gerald2545
19 Nov 2020, 20:43
AgentTicketPriority popup > Queue value not populated

Last post by numerouno « 18 Nov 2020, 11:17

by numerouno » 18 Nov 2020, 11:17

0 Replies

2049 Views

Last post by numerouno
18 Nov 2020, 11:17
Confusion between time values (hours and days treated as a same unit) when exporting statistics

Last post by Coatmor « 17 Nov 2020, 13:20
Replies: 1
by Coatmor » 16 Nov 2020, 16:49

1 Replies

900 Views

Last post by Coatmor
17 Nov 2020, 13:20
Error otrs.Console.pl TimeZone Olson Database different Version

Last post by zzz « 17 Nov 2020, 11:30
Replies: 16
by hukrause » 16 Feb 2018, 11:27

16 Replies

32654 Views

Last post by zzz
17 Nov 2020, 11:30
[SOLVED] Truncate signatures variables

Last post by Scheatt « 14 Nov 2020, 18:16
Replies: 2
by Scheatt » 13 Nov 2020, 06:42

2 Replies

1817 Views

Last post by Scheatt
14 Nov 2020, 18:16
[SOLVED] Generic Agent Jobs over escalation time

Last post by rodolfor « 12 Nov 2020, 19:58
Replies: 2
by rodolfor » 04 Nov 2020, 17:44

2 Replies

1347 Views

Last post by rodolfor
12 Nov 2020, 19:58
[SOLVED] Reset Escalation update time with a note created from Generic Agent

Last post by rodolfor « 12 Nov 2020, 19:27
Replies: 3
by rodolfor » 07 Nov 2020, 16:06

3 Replies

1426 Views

Last post by rodolfor
12 Nov 2020, 19:27
Get a rid of admin notifications from sendmail

Last post by root « 07 Nov 2020, 20:12
Replies: 1
by rodolfor » 07 Nov 2020, 18:59

1 Replies

931 Views

Last post by root
07 Nov 2020, 20:12
Mail Queue is not Sent - More than 9k e-mails on Queue

Last post by diegolimahif « 06 Nov 2020, 23:48

by diegolimahif » 06 Nov 2020, 23:48

0 Replies

2043 Views

Last post by diegolimahif
06 Nov 2020, 23:48
[SOLVED] PDF Viewer /Open in new Tab

Last post by VCSousa « 05 Nov 2020, 13:00
Replies: 1
by VCSousa » 05 Nov 2020, 11:27

1 Replies

1129 Views

Last post by VCSousa
05 Nov 2020, 13:00
Table Time_accounting

Last post by root « 04 Nov 2020, 16:33
Replies: 1
by gusmaer » 04 Nov 2020, 16:27

1 Replies

850 Views

Last post by root
04 Nov 2020, 16:33
[SOLVED] Escalation filter in agent job

Last post by rodolfor « 04 Nov 2020, 11:46
Replies: 1
by rodolfor » 02 Nov 2020, 12:26

1 Replies

738 Views

Last post by rodolfor
04 Nov 2020, 11:46
Time_accounting table error

Last post by root « 03 Nov 2020, 15:20
Replies: 3
by gusmaer » 03 Nov 2020, 14:17

3 Replies

1461 Views

Last post by root
03 Nov 2020, 15:20
Where locate parameters in system configuration?

Last post by rodolfor « 30 Oct 2020, 17:02

by rodolfor » 30 Oct 2020, 17:02

0 Replies

1536 Views

Last post by rodolfor
30 Oct 2020, 17:02
Dynamic field information does not appear

Last post by charlin88 « 29 Oct 2020, 22:32
Replies: 2
by charlin88 » 27 Oct 2020, 22:40

2 Replies

1457 Views

Last post by charlin88
29 Oct 2020, 22:32
Error during Backup

Last post by root « 27 Oct 2020, 15:40
Replies: 9
by msksharma » 27 Oct 2020, 07:18

9 Replies

2946 Views

Last post by root
27 Oct 2020, 15:40
PostMaster is not fetching some e-mail

Last post by dapugliese « 23 Oct 2020, 19:23
Replies: 5
by djcaetano » 31 May 2016, 16:33

5 Replies

11105 Views

Last post by dapugliese
23 Oct 2020, 19:23
Notifications to Management

Last post by root « 21 Oct 2020, 16:40
Replies: 1
by jrlandis » 21 Oct 2020, 16:34

1 Replies

891 Views

Last post by root
21 Oct 2020, 16:40
Multiple agents grabbing the same ticket

Last post by wurzel « 21 Oct 2020, 08:38
Replies: 6
by crythias » 12 Oct 2020, 16:17

6 Replies

6086 Views

Last post by wurzel
21 Oct 2020, 08:38
OTRS DB Size and Attachments

Last post by zzz « 20 Oct 2020, 17:26
Replies: 1
by msksharma » 20 Oct 2020, 14:07

1 Replies

1074 Views

Last post by zzz
20 Oct 2020, 17:26
How to add a hyperlink to the ticket in excel report

Last post by apolloit « 20 Oct 2020, 12:26
Replies: 4
by egraves » 31 May 2017, 19:01

4 Replies

2807 Views

Last post by apolloit
20 Oct 2020, 12:26
Problem: "Unknown error 1040"

Last post by zzz « 19 Oct 2020, 18:47
Replies: 3
by charlin88 » 19 Oct 2020, 16:00

3 Replies

3389 Views

Last post by zzz
19 Oct 2020, 18:47
Change queue after 1 hour for unseen tickets

Last post by root « 17 Oct 2020, 17:12
Replies: 3
by rodolfor » 16 Oct 2020, 11:20

3 Replies

1458 Views

Last post by root
17 Oct 2020, 17:12
Module Time Accounting

Last post by gusmaer « 15 Oct 2020, 23:06

by gusmaer » 15 Oct 2020, 23:06

0 Replies

1592 Views

Last post by gusmaer
15 Oct 2020, 23:06
Manaully closed ticket is reopened every midnight

Last post by skullz « 15 Oct 2020, 16:59
Replies: 1
by mirgray » 14 Oct 2020, 19:44

1 Replies

927 Views

Last post by skullz
15 Oct 2020, 16:59
LinkAdd - Pyotrs

Last post by zzz « 15 Oct 2020, 09:00
Replies: 15
by volrath » 12 Oct 2020, 08:35

15 Replies

5599 Views

Last post by zzz
15 Oct 2020, 09:00
[SOLVED] Using ACL to disable AgentTicketClose in mail-generated tickets

Last post by rodolfor « 14 Oct 2020, 17:16
Replies: 2
by rodolfor » 14 Oct 2020, 09:38

2 Replies

1113 Views

Last post by rodolfor
14 Oct 2020, 17:16
Ticket title missing in AgentTicketMove window

Last post by bah « 14 Oct 2020, 15:31

by bah » 14 Oct 2020, 15:31

0 Replies

1272 Views

Last post by bah
14 Oct 2020, 15:31
OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP

Last post by bah « 14 Oct 2020, 15:24
Replies: 2
by bah » 02 Mar 2020, 14:58

2 Replies

2273 Views

Last post by bah
14 Oct 2020, 15:24
Prevent save ticket if [Customer User ID] is an email

Last post by rodolfor « 13 Oct 2020, 15:59
Replies: 4
by rodolfor » 12 Oct 2020, 18:01

4 Replies

1342 Views

Last post by rodolfor
13 Oct 2020, 15:59
listing managers according to the selection of Department DF in Process management

Last post by sanilramachandran « 09 Oct 2020, 06:06
Replies: 4
by sanilramachandran » 07 Oct 2020, 13:48

4 Replies

1983 Views

Last post by sanilramachandran
09 Oct 2020, 06:06

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