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Last post

OTRS 6 CE - ExternalTicketRecognition

Last post by jojo « 22 Dec 2020, 14:24
Replies: 11
by Gyozmmrog » 15 Dec 2020, 18:58

11 Replies

6405 Views

Last post by jojo
22 Dec 2020, 14:24
article_plain table management

Last post by jojo « 20 Dec 2020, 20:14
Replies: 5
by josegomes » 20 Dec 2020, 12:10

5 Replies

2755 Views

Last post by jojo
20 Dec 2020, 20:14
User (agent) groups mapping

Last post by dfoliveira « 18 Dec 2020, 17:17

by dfoliveira » 18 Dec 2020, 17:17

0 Replies

2730 Views

Last post by dfoliveira
18 Dec 2020, 17:17
6.0.30 + Oracle, Initial Problems

Last post by Jholm « 18 Dec 2020, 16:35
Replies: 5
by Jholm » 18 Dec 2020, 12:18

5 Replies

6461 Views

Last post by Jholm
18 Dec 2020, 16:35
Disable "Priority" field when replying in Customer portal

Last post by hsteininger « 17 Dec 2020, 18:17
Replies: 4
by ThomasPL10 » 30 Nov 2017, 12:50

4 Replies

3198 Views

Last post by hsteininger
17 Dec 2020, 18:17
Statistics shows more than filtered

Last post by mdt753 « 11 Dec 2020, 20:49

by mdt753 » 11 Dec 2020, 20:49

0 Replies

2364 Views

Last post by mdt753
11 Dec 2020, 20:49
Default mail recipient on OTRS 6 Templates

Last post by iclaude « 11 Dec 2020, 16:15

by iclaude » 11 Dec 2020, 16:15

0 Replies

2381 Views

Last post by iclaude
11 Dec 2020, 16:15
Webservice: Search ID Customer by mobile phone

Last post by sicurlock « 11 Dec 2020, 16:04
Replies: 4
by sicurlock » 10 Dec 2020, 17:52

4 Replies

9837 Views

Last post by sicurlock
11 Dec 2020, 16:04
[CLOSED] Customer Self Generate 2FA Secret Key

Last post by skullz « 11 Dec 2020, 03:54
Replies: 2
by skullz » 10 Dec 2020, 18:10

2 Replies

1442 Views

Last post by skullz
11 Dec 2020, 03:54
Error migration DB from 5.0.29 to 6.0.x

Last post by crythias « 10 Dec 2020, 17:31
Replies: 17
by LearningToFly » 27 Aug 2018, 14:55

17 Replies

32709 Views

Last post by crythias
10 Dec 2020, 17:31
Sendmail issue in OTRS 6

Last post by zzz « 10 Dec 2020, 16:50
Replies: 4
by chefski27 » 10 Dec 2020, 11:34

4 Replies

2711 Views

Last post by zzz
10 Dec 2020, 16:50
Strange TicketID number

Last post by root « 09 Dec 2020, 20:18
Replies: 7
by gawkla » 28 Nov 2020, 02:18

7 Replies

6067 Views

Last post by root
09 Dec 2020, 20:18
Ticket is Buffering while closing then again show in Open

Last post by jawahar23 « 09 Dec 2020, 07:39
Replies: 3
by jawahar23 » 08 Dec 2020, 16:36

3 Replies

1511 Views

Last post by jawahar23
09 Dec 2020, 07:39
Sender & Email Information not there in PDF -From, To, CC, Subject line, Created Date & Time

Last post by jawahar23 « 09 Dec 2020, 07:35
Replies: 3
by jawahar23 » 08 Dec 2020, 16:37

3 Replies

1444 Views

Last post by jawahar23
09 Dec 2020, 07:35
Issue with new OTRS 6 installation

Last post by jojo « 08 Dec 2020, 23:01
Replies: 2
by RTPalmer » 08 Dec 2020, 20:24

2 Replies

1363 Views

Last post by jojo
08 Dec 2020, 23:01
Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.

Last post by jojo « 08 Dec 2020, 22:59
Replies: 1
by jawahar23 » 08 Dec 2020, 16:38

1 Replies

939 Views

Last post by jojo
08 Dec 2020, 22:59
OTRS ticket view checkbox never unselect after moving next page

Last post by jojo « 07 Dec 2020, 11:08
Replies: 10
by jawahar23 » 04 Dec 2020, 09:17

10 Replies

3907 Views

Last post by jojo
07 Dec 2020, 11:08
Populating CustomerUsers in to dynamicField

Last post by sanilramachandran « 05 Dec 2020, 14:15
Replies: 2
by sanilramachandran » 05 Dec 2020, 12:13

2 Replies

1941 Views

Last post by sanilramachandran
05 Dec 2020, 14:15
Exclude state classification

Last post by skullz « 03 Dec 2020, 18:24
Replies: 1
by Rav » 03 Dec 2020, 15:36

1 Replies

1231 Views

Last post by skullz
03 Dec 2020, 18:24
OTRS migration help - auto close tickets

Last post by jojo « 02 Dec 2020, 20:07
Replies: 2
by hssandy » 02 Dec 2020, 17:34

2 Replies

1579 Views

Last post by jojo
02 Dec 2020, 20:07
incoming emails aren’t fetching tickets

Last post by dapugliese « 01 Dec 2020, 01:45
Replies: 12
by dapugliese » 29 Oct 2020, 17:51

12 Replies

9088 Views

Last post by dapugliese
01 Dec 2020, 01:45
[Solved] root can't create new agents

Last post by PaulBrehm « 30 Nov 2020, 09:27
Replies: 9
by PaulBrehm » 25 Nov 2020, 12:16

9 Replies

4435 Views

Last post by PaulBrehm
30 Nov 2020, 09:27
Merge is using close state if one tickets is closed

Last post by hkais « 30 Nov 2020, 00:40
Replies: 2
by hkais » 28 Nov 2020, 20:07

2 Replies

1638 Views

Last post by hkais
30 Nov 2020, 00:40
Available VARIABLES <OTRS_ ...>

Last post by hkais « 28 Nov 2020, 20:19
Replies: 4
by gawkla » 07 Jan 2016, 12:25

4 Replies

5383 Views

Last post by hkais
28 Nov 2020, 20:19
Merge possible without having lock?

Last post by hkais « 28 Nov 2020, 20:00

by hkais » 28 Nov 2020, 20:00

0 Replies

2340 Views

Last post by hkais
28 Nov 2020, 20:00
New Menu option to search for ticket #s

Last post by skullz « 26 Nov 2020, 05:26
Replies: 2
by ppchuyrocha » 25 Nov 2020, 23:11

2 Replies

1210 Views

Last post by skullz
26 Nov 2020, 05:26
Postmaster filter email from not working fine

Last post by drodralv « 25 Nov 2020, 10:51
Replies: 6
by drodralv » 24 Nov 2020, 12:53

6 Replies

3745 Views

Last post by drodralv
25 Nov 2020, 10:51
LDAP Search failure on Agent first login

Last post by root « 25 Nov 2020, 10:38
Replies: 1
by lionelb » 25 Nov 2020, 08:58

1 Replies

1075 Views

Last post by root
25 Nov 2020, 10:38
Multiple Ignore PostMasterFilters

Last post by addictive « 24 Nov 2020, 20:01

by addictive » 24 Nov 2020, 20:01

0 Replies

1961 Views

Last post by addictive
24 Nov 2020, 20:01
[Solved] ITSM Features Not Appearing

Last post by root « 24 Nov 2020, 08:46
Replies: 5
by orieporter » 23 Nov 2020, 18:39

5 Replies

1718 Views

Last post by root
24 Nov 2020, 08:46
Main ticket field

Last post by root « 23 Nov 2020, 17:17
Replies: 1
by Rav » 23 Nov 2020, 16:39

1 Replies

1208 Views

Last post by root
23 Nov 2020, 17:17
Spamassassin step-by-step

Last post by gerald2545 « 19 Nov 2020, 20:43
Replies: 4
by Arry » 30 Dec 2014, 00:52

4 Replies

3657 Views

Last post by gerald2545
19 Nov 2020, 20:43
AgentTicketPriority popup > Queue value not populated

Last post by numerouno « 18 Nov 2020, 11:17

by numerouno » 18 Nov 2020, 11:17

0 Replies

2156 Views

Last post by numerouno
18 Nov 2020, 11:17
Confusion between time values (hours and days treated as a same unit) when exporting statistics

Last post by Coatmor « 17 Nov 2020, 13:20
Replies: 1
by Coatmor » 16 Nov 2020, 16:49

1 Replies

956 Views

Last post by Coatmor
17 Nov 2020, 13:20
Error otrs.Console.pl TimeZone Olson Database different Version

Last post by zzz « 17 Nov 2020, 11:30
Replies: 16
by hukrause » 16 Feb 2018, 11:27

16 Replies

36006 Views

Last post by zzz
17 Nov 2020, 11:30
[SOLVED] Truncate signatures variables

Last post by Scheatt « 14 Nov 2020, 18:16
Replies: 2
by Scheatt » 13 Nov 2020, 06:42

2 Replies

1960 Views

Last post by Scheatt
14 Nov 2020, 18:16
[SOLVED] Generic Agent Jobs over escalation time

Last post by rodolfor « 12 Nov 2020, 19:58
Replies: 2
by rodolfor » 04 Nov 2020, 17:44

2 Replies

1424 Views

Last post by rodolfor
12 Nov 2020, 19:58
[SOLVED] Reset Escalation update time with a note created from Generic Agent

Last post by rodolfor « 12 Nov 2020, 19:27
Replies: 3
by rodolfor » 07 Nov 2020, 16:06

3 Replies

1520 Views

Last post by rodolfor
12 Nov 2020, 19:27
Get a rid of admin notifications from sendmail

Last post by root « 07 Nov 2020, 20:12
Replies: 1
by rodolfor » 07 Nov 2020, 18:59

1 Replies

990 Views

Last post by root
07 Nov 2020, 20:12
Mail Queue is not Sent - More than 9k e-mails on Queue

Last post by diegolimahif « 06 Nov 2020, 23:48

by diegolimahif » 06 Nov 2020, 23:48

0 Replies

2139 Views

Last post by diegolimahif
06 Nov 2020, 23:48
[SOLVED] PDF Viewer /Open in new Tab

Last post by VCSousa « 05 Nov 2020, 13:00
Replies: 1
by VCSousa » 05 Nov 2020, 11:27

1 Replies

1220 Views

Last post by VCSousa
05 Nov 2020, 13:00
Table Time_accounting

Last post by root « 04 Nov 2020, 16:33
Replies: 1
by gusmaer » 04 Nov 2020, 16:27

1 Replies

1003 Views

Last post by root
04 Nov 2020, 16:33
[SOLVED] Escalation filter in agent job

Last post by rodolfor « 04 Nov 2020, 11:46
Replies: 1
by rodolfor » 02 Nov 2020, 12:26

1 Replies

810 Views

Last post by rodolfor
04 Nov 2020, 11:46
Time_accounting table error

Last post by root « 03 Nov 2020, 15:20
Replies: 3
by gusmaer » 03 Nov 2020, 14:17

3 Replies

1986 Views

Last post by root
03 Nov 2020, 15:20
Where locate parameters in system configuration?

Last post by rodolfor « 30 Oct 2020, 17:02

by rodolfor » 30 Oct 2020, 17:02

0 Replies

1606 Views

Last post by rodolfor
30 Oct 2020, 17:02
Dynamic field information does not appear

Last post by charlin88 « 29 Oct 2020, 22:32
Replies: 2
by charlin88 » 27 Oct 2020, 22:40

2 Replies

1532 Views

Last post by charlin88
29 Oct 2020, 22:32
Error during Backup

Last post by root « 27 Oct 2020, 15:40
Replies: 9
by msksharma » 27 Oct 2020, 07:18

9 Replies

3272 Views

Last post by root
27 Oct 2020, 15:40
PostMaster is not fetching some e-mail

Last post by dapugliese « 23 Oct 2020, 19:23
Replies: 5
by djcaetano » 31 May 2016, 16:33

5 Replies

11875 Views

Last post by dapugliese
23 Oct 2020, 19:23
Notifications to Management

Last post by root « 21 Oct 2020, 16:40
Replies: 1
by jrlandis » 21 Oct 2020, 16:34

1 Replies

948 Views

Last post by root
21 Oct 2020, 16:40
Multiple agents grabbing the same ticket

Last post by wurzel « 21 Oct 2020, 08:38
Replies: 6
by crythias » 12 Oct 2020, 16:17

6 Replies

6756 Views

Last post by wurzel
21 Oct 2020, 08:38

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