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Ticket's resolution and resolution's database

Last post by Dante4 « 23 Dec 2019, 10:47
Replies: 2
by Dante4 » 20 Dec 2019, 13:29

2 Replies

1219 Views

Last post by Dante4
23 Dec 2019, 10:47
Need Module! in call to TicketCustomerSet

Last post by steeman « 20 Dec 2019, 15:12
Replies: 1
by steeman » 16 Dec 2019, 16:31

1 Replies

1479 Views

Last post by steeman
20 Dec 2019, 15:12
Ticket Text wird in der Detailansicht nicht angezeigt

Last post by svhb « 20 Dec 2019, 14:00
Replies: 10
by svhb » 19 Dec 2019, 15:20

10 Replies

3596 Views

Last post by svhb
20 Dec 2019, 14:00
Email communications - Escalation timers

Last post by gpanou « 20 Dec 2019, 13:10
Replies: 2
by gpanou » 19 Dec 2019, 17:51

2 Replies

1604 Views

Last post by gpanou
20 Dec 2019, 13:10
Change the date format

Last post by drodralv « 18 Dec 2019, 11:19
Replies: 3
by jmdemetrio » 01 Apr 2019, 11:07

3 Replies

2700 Views

Last post by drodralv
18 Dec 2019, 11:19
System Monitoring module

Last post by root « 18 Dec 2019, 08:42
Replies: 3
by nickb » 05 Dec 2019, 20:22

3 Replies

3047 Views

Last post by root
18 Dec 2019, 08:42
Process Management - Dynamic Field Process Management Boolean

Last post by jojo « 18 Dec 2019, 01:05
Replies: 1
by MMYoti » 17 Dec 2019, 19:36

1 Replies

1538 Views

Last post by jojo
18 Dec 2019, 01:05
Process Management - Transitions and Ticket Generation

Last post by MMYoti « 17 Dec 2019, 19:20
Replies: 2
by MMYoti » 27 Nov 2019, 12:34

2 Replies

2329 Views

Last post by MMYoti
17 Dec 2019, 19:20
View after ticket merge

Last post by zzz « 17 Dec 2019, 19:16
Replies: 1
by nickb » 17 Dec 2019, 18:47

1 Replies

1333 Views

Last post by zzz
17 Dec 2019, 19:16
Predoploy Logout

Last post by zzz « 16 Dec 2019, 18:57
Replies: 3
by gourabSH07 » 09 Dec 2019, 19:29

3 Replies

2169 Views

Last post by zzz
16 Dec 2019, 18:57
Change Ticket State on Lock

Last post by wurzel « 16 Dec 2019, 14:08
Replies: 2
by SSpt » 15 Dec 2019, 15:21

2 Replies

1578 Views

Last post by wurzel
16 Dec 2019, 14:08
Notification to agent when Ticket Owner Update

Last post by jojo « 15 Dec 2019, 16:04
Replies: 2
by SSpt » 15 Dec 2019, 15:26

2 Replies

2238 Views

Last post by jojo
15 Dec 2019, 16:04
Can't reply

Last post by SSpt « 14 Dec 2019, 21:05
Replies: 4
by SSpt » 14 Dec 2019, 05:29

4 Replies

2444 Views

Last post by SSpt
14 Dec 2019, 21:05
How to use CodePolicy?

Last post by zzz « 12 Dec 2019, 17:12
Replies: 3
by edi » 12 Dec 2019, 13:41

3 Replies

2540 Views

Last post by zzz
12 Dec 2019, 17:12
New communication channel

Last post by smgo « 11 Dec 2019, 20:04
Replies: 2
by smgo » 11 Dec 2019, 12:44

2 Replies

2343 Views

Last post by smgo
11 Dec 2019, 20:04
CMDB - Sorting added columns

Last post by Anonlion « 11 Dec 2019, 16:31
Replies: 2
by Stevo » 30 Jan 2015, 17:26

2 Replies

2283 Views

Last post by Anonlion
11 Dec 2019, 16:31
Customer Ticket not return queues?

Last post by camilonavarrete « 10 Dec 2019, 22:23

by camilonavarrete » 10 Dec 2019, 22:23

0 Replies

2245 Views

Last post by camilonavarrete
10 Dec 2019, 22:23
Ticket create notification not send

Last post by hgabo « 10 Dec 2019, 17:46

by hgabo » 10 Dec 2019, 17:46

0 Replies

2345 Views

Last post by hgabo
10 Dec 2019, 17:46
[Error][Kernel::System::Main::Require][Line:75]: Need module!

Last post by gourabSH07 « 09 Dec 2019, 19:26

by gourabSH07 » 09 Dec 2019, 19:26

0 Replies

2365 Views

Last post by gourabSH07
09 Dec 2019, 19:26
SLA not filled automatically

Last post by root « 09 Dec 2019, 19:18
Replies: 4
by SSpt » 08 Dec 2019, 17:29

4 Replies

2491 Views

Last post by root
09 Dec 2019, 19:18
Valid mass change of users to invalid.

Last post by rodrigonvsosoftbox « 09 Dec 2019, 15:21
Replies: 4
by rodrigonvsosoftbox » 05 Sep 2019, 14:34

4 Replies

2412 Views

Last post by rodrigonvsosoftbox
09 Dec 2019, 15:21
One OTRS instance, two or more departments

Last post by root « 06 Dec 2019, 13:16
Replies: 8
by ArminCM » 26 Nov 2019, 10:23

8 Replies

3710 Views

Last post by root
06 Dec 2019, 13:16
Unlocking a ticket when Transferring to a new Owner?

Last post by fcasal « 06 Dec 2019, 07:33
Replies: 1
by MHCDdave » 05 Dec 2019, 21:06

1 Replies

2650 Views

Last post by fcasal
06 Dec 2019, 07:33
Recommendation for upgrading OTRS 3.1.2 (Debian6)

Last post by wurzel « 05 Dec 2019, 22:27
Replies: 5
by synced21 » 05 Dec 2019, 11:38

5 Replies

3228 Views

Last post by wurzel
05 Dec 2019, 22:27
Choose responsible from all the possible list

Last post by RStraub « 04 Dec 2019, 10:05
Replies: 1
by drodralv » 28 Nov 2019, 17:59

1 Replies

2245 Views

Last post by RStraub
04 Dec 2019, 10:05
How edit services on opened tickets

Last post by root « 04 Dec 2019, 07:19
Replies: 3
by mvergara » 02 Dec 2019, 22:22

3 Replies

2256 Views

Last post by root
04 Dec 2019, 07:19
Problem with OTRS and OCS

Last post by jorgehsrama « 02 Dec 2019, 12:54

by jorgehsrama » 02 Dec 2019, 12:54

0 Replies

3004 Views

Last post by jorgehsrama
02 Dec 2019, 12:54
LDAP Sync broken after DC certificate change

Last post by nikolauspflege « 29 Nov 2019, 12:17
Replies: 6
by nikolauspflege » 26 Nov 2019, 17:06

6 Replies

2786 Views

Last post by nikolauspflege
29 Nov 2019, 12:17
Avoid auto owner assignment

Last post by drodralv « 28 Nov 2019, 18:19
Replies: 2
by drodralv » 27 Nov 2019, 16:36

2 Replies

1764 Views

Last post by drodralv
28 Nov 2019, 18:19
Struggling with Errors after 5 to 6 upgrade

Last post by wurzel « 26 Nov 2019, 14:47
Replies: 19
by pstanbra » 13 Aug 2019, 12:32

19 Replies

12991 Views

Last post by wurzel
26 Nov 2019, 14:47
Otrs6 with periods of CPU at 100%

Last post by root « 22 Nov 2019, 08:48
Replies: 7
by jlima » 31 Oct 2019, 20:36

7 Replies

5531 Views

Last post by root
22 Nov 2019, 08:48
Remainder for Customer about open ticket

Last post by root « 20 Nov 2019, 11:48
Replies: 3
by kropek » 15 Nov 2019, 14:21

3 Replies

2979 Views

Last post by root
20 Nov 2019, 11:48
Remove TinketHook from subject in Ticket Notification

Last post by zerozone74 « 20 Nov 2019, 11:32
Replies: 2
by zerozone74 » 20 Nov 2019, 00:49

2 Replies

2460 Views

Last post by zerozone74
20 Nov 2019, 11:32
Status change over CR

Last post by reymit « 19 Nov 2019, 12:03
Replies: 1
by reymit » 15 Nov 2019, 14:01

1 Replies

1425 Views

Last post by reymit
19 Nov 2019, 12:03
Permissions to access ticket state

Last post by root « 18 Nov 2019, 14:46
Replies: 1
by iclaude » 18 Nov 2019, 14:16

1 Replies

2113 Views

Last post by root
18 Nov 2019, 14:46
Scheduler is not runnning

Last post by zzz « 18 Nov 2019, 13:08
Replies: 1
by davidkrotil » 17 Nov 2019, 19:18

1 Replies

2104 Views

Last post by zzz
18 Nov 2019, 13:08
Notifications not working after upgrade from 5 to 6

Last post by mcomisso « 15 Nov 2019, 19:17
Replies: 9
by mcomisso » 11 Nov 2019, 17:51

9 Replies

3934 Views

Last post by mcomisso
15 Nov 2019, 19:17
Matrix Criticity-Impact-Priority - Problem

Last post by wurzel « 15 Nov 2019, 13:56
Replies: 1
by SSpt » 15 Nov 2019, 00:44

1 Replies

1613 Views

Last post by wurzel
15 Nov 2019, 13:56
[Solved] Change Default Sort Order for tickets from Age to Changed

Last post by lodperera « 15 Nov 2019, 09:36
Replies: 3
by pargatz » 19 Mar 2018, 14:35

3 Replies

5351 Views

Last post by lodperera
15 Nov 2019, 09:36
Hide Auto Response Article

Last post by Virgil « 14 Nov 2019, 14:14
Replies: 10
by Xypher » 24 Aug 2012, 18:58

10 Replies

14722 Views

Last post by Virgil
14 Nov 2019, 14:14
Auto reply for tickets on closed state

Last post by drodralv « 12 Nov 2019, 16:57

by drodralv » 12 Nov 2019, 16:57

0 Replies

2957 Views

Last post by drodralv
12 Nov 2019, 16:57
Customer NavBar Processticket

Last post by Jessi « 12 Nov 2019, 14:47

by Jessi » 12 Nov 2019, 14:47

0 Replies

2545 Views

Last post by Jessi
12 Nov 2019, 14:47
[solved] FAQAccess.pm

Last post by GustavG « 12 Nov 2019, 09:58
Replies: 4
by maaathieu » 22 Nov 2017, 15:09

4 Replies

2894 Views

Last post by GustavG
12 Nov 2019, 09:58
Notification on changed customer - selectively

Last post by jaro « 11 Nov 2019, 13:28

by jaro » 11 Nov 2019, 13:28

0 Replies

2272 Views

Last post by jaro
11 Nov 2019, 13:28
Change State when customer respond via Email

Last post by serena « 11 Nov 2019, 13:14
Replies: 2
by serena » 08 Nov 2019, 10:35

2 Replies

2140 Views

Last post by serena
11 Nov 2019, 13:14
Permissions to delete Config Item

Last post by drodralv « 08 Nov 2019, 10:43
Replies: 4
by drodralv » 09 Oct 2019, 17:27

4 Replies

3353 Views

Last post by drodralv
08 Nov 2019, 10:43
New Ticket Link with CI

Last post by sott « 07 Nov 2019, 20:12

by sott » 07 Nov 2019, 20:12

0 Replies

2385 Views

Last post by sott
07 Nov 2019, 20:12
[Solved] OTRS 3.3 to 4.0 upgrade problem with the server

Last post by kkgigiioo « 07 Nov 2019, 19:17
Replies: 4
by kkgigiioo » 07 Nov 2019, 17:19

4 Replies

2569 Views

Last post by kkgigiioo
07 Nov 2019, 19:17
Fulltext search too slow (approx. 20 seconds)

Last post by jlima « 07 Nov 2019, 19:16
Replies: 2
by DavidS » 07 Nov 2019, 12:15

2 Replies

2348 Views

Last post by jlima
07 Nov 2019, 19:16
Otrs6 - problem with FAQ

Last post by root « 06 Nov 2019, 15:16
Replies: 3
by barthekk » 05 Nov 2019, 16:43

3 Replies

3125 Views

Last post by root
06 Nov 2019, 15:16

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