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Valid mass change of users to invalid.

Last post by rodrigonvsosoftbox « 09 Dec 2019, 15:21
Replies: 4
by rodrigonvsosoftbox » 05 Sep 2019, 14:34

4 Replies

2325 Views

Last post by rodrigonvsosoftbox
09 Dec 2019, 15:21
One OTRS instance, two or more departments

Last post by root « 06 Dec 2019, 13:16
Replies: 8
by ArminCM » 26 Nov 2019, 10:23

8 Replies

3536 Views

Last post by root
06 Dec 2019, 13:16
Unlocking a ticket when Transferring to a new Owner?

Last post by fcasal « 06 Dec 2019, 07:33
Replies: 1
by MHCDdave » 05 Dec 2019, 21:06

1 Replies

2335 Views

Last post by fcasal
06 Dec 2019, 07:33
Recommendation for upgrading OTRS 3.1.2 (Debian6)

Last post by wurzel « 05 Dec 2019, 22:27
Replies: 5
by synced21 » 05 Dec 2019, 11:38

5 Replies

3005 Views

Last post by wurzel
05 Dec 2019, 22:27
Choose responsible from all the possible list

Last post by RStraub « 04 Dec 2019, 10:05
Replies: 1
by drodralv » 28 Nov 2019, 17:59

1 Replies

2128 Views

Last post by RStraub
04 Dec 2019, 10:05
How edit services on opened tickets

Last post by root « 04 Dec 2019, 07:19
Replies: 3
by mvergara » 02 Dec 2019, 22:22

3 Replies

2036 Views

Last post by root
04 Dec 2019, 07:19
Problem with OTRS and OCS

Last post by jorgehsrama « 02 Dec 2019, 12:54

by jorgehsrama » 02 Dec 2019, 12:54

0 Replies

2948 Views

Last post by jorgehsrama
02 Dec 2019, 12:54
LDAP Sync broken after DC certificate change

Last post by nikolauspflege « 29 Nov 2019, 12:17
Replies: 6
by nikolauspflege » 26 Nov 2019, 17:06

6 Replies

2680 Views

Last post by nikolauspflege
29 Nov 2019, 12:17
Avoid auto owner assignment

Last post by drodralv « 28 Nov 2019, 18:19
Replies: 2
by drodralv » 27 Nov 2019, 16:36

2 Replies

1714 Views

Last post by drodralv
28 Nov 2019, 18:19
Struggling with Errors after 5 to 6 upgrade

Last post by wurzel « 26 Nov 2019, 14:47
Replies: 19
by pstanbra » 13 Aug 2019, 12:32

19 Replies

10851 Views

Last post by wurzel
26 Nov 2019, 14:47
Otrs6 with periods of CPU at 100%

Last post by root « 22 Nov 2019, 08:48
Replies: 7
by jlima » 31 Oct 2019, 20:36

7 Replies

4721 Views

Last post by root
22 Nov 2019, 08:48
Remainder for Customer about open ticket

Last post by root « 20 Nov 2019, 11:48
Replies: 3
by kropek » 15 Nov 2019, 14:21

3 Replies

2881 Views

Last post by root
20 Nov 2019, 11:48
Remove TinketHook from subject in Ticket Notification

Last post by zerozone74 « 20 Nov 2019, 11:32
Replies: 2
by zerozone74 » 20 Nov 2019, 00:49

2 Replies

2375 Views

Last post by zerozone74
20 Nov 2019, 11:32
Status change over CR

Last post by reymit « 19 Nov 2019, 12:03
Replies: 1
by reymit » 15 Nov 2019, 14:01

1 Replies

1394 Views

Last post by reymit
19 Nov 2019, 12:03
Permissions to access ticket state

Last post by root « 18 Nov 2019, 14:46
Replies: 1
by iclaude » 18 Nov 2019, 14:16

1 Replies

2040 Views

Last post by root
18 Nov 2019, 14:46
Scheduler is not runnning

Last post by zzz « 18 Nov 2019, 13:08
Replies: 1
by davidkrotil » 17 Nov 2019, 19:18

1 Replies

2029 Views

Last post by zzz
18 Nov 2019, 13:08
Notifications not working after upgrade from 5 to 6

Last post by mcomisso « 15 Nov 2019, 19:17
Replies: 9
by mcomisso » 11 Nov 2019, 17:51

9 Replies

3766 Views

Last post by mcomisso
15 Nov 2019, 19:17
Matrix Criticity-Impact-Priority - Problem

Last post by wurzel « 15 Nov 2019, 13:56
Replies: 1
by SSpt » 15 Nov 2019, 00:44

1 Replies

1548 Views

Last post by wurzel
15 Nov 2019, 13:56
[Solved] Change Default Sort Order for tickets from Age to Changed

Last post by lodperera « 15 Nov 2019, 09:36
Replies: 3
by pargatz » 19 Mar 2018, 14:35

3 Replies

5173 Views

Last post by lodperera
15 Nov 2019, 09:36
Hide Auto Response Article

Last post by Virgil « 14 Nov 2019, 14:14
Replies: 10
by Xypher » 24 Aug 2012, 18:58

10 Replies

14409 Views

Last post by Virgil
14 Nov 2019, 14:14
Auto reply for tickets on closed state

Last post by drodralv « 12 Nov 2019, 16:57

by drodralv » 12 Nov 2019, 16:57

0 Replies

2907 Views

Last post by drodralv
12 Nov 2019, 16:57
Customer NavBar Processticket

Last post by Jessi « 12 Nov 2019, 14:47

by Jessi » 12 Nov 2019, 14:47

0 Replies

2506 Views

Last post by Jessi
12 Nov 2019, 14:47
[solved] FAQAccess.pm

Last post by GustavG « 12 Nov 2019, 09:58
Replies: 4
by maaathieu » 22 Nov 2017, 15:09

4 Replies

2771 Views

Last post by GustavG
12 Nov 2019, 09:58
Notification on changed customer - selectively

Last post by jaro « 11 Nov 2019, 13:28

by jaro » 11 Nov 2019, 13:28

0 Replies

2211 Views

Last post by jaro
11 Nov 2019, 13:28
Change State when customer respond via Email

Last post by serena « 11 Nov 2019, 13:14
Replies: 2
by serena » 08 Nov 2019, 10:35

2 Replies

1999 Views

Last post by serena
11 Nov 2019, 13:14
Permissions to delete Config Item

Last post by drodralv « 08 Nov 2019, 10:43
Replies: 4
by drodralv » 09 Oct 2019, 17:27

4 Replies

3033 Views

Last post by drodralv
08 Nov 2019, 10:43
New Ticket Link with CI

Last post by sott « 07 Nov 2019, 20:12

by sott » 07 Nov 2019, 20:12

0 Replies

2334 Views

Last post by sott
07 Nov 2019, 20:12
[Solved] OTRS 3.3 to 4.0 upgrade problem with the server

Last post by kkgigiioo « 07 Nov 2019, 19:17
Replies: 4
by kkgigiioo » 07 Nov 2019, 17:19

4 Replies

2314 Views

Last post by kkgigiioo
07 Nov 2019, 19:17
Fulltext search too slow (approx. 20 seconds)

Last post by jlima « 07 Nov 2019, 19:16
Replies: 2
by DavidS » 07 Nov 2019, 12:15

2 Replies

2161 Views

Last post by jlima
07 Nov 2019, 19:16
Otrs6 - problem with FAQ

Last post by root « 06 Nov 2019, 15:16
Replies: 3
by barthekk » 05 Nov 2019, 16:43

3 Replies

2719 Views

Last post by root
06 Nov 2019, 15:16
Custom modulo attempt to reload

Last post by alexist « 05 Nov 2019, 22:53

by alexist » 05 Nov 2019, 22:53

0 Replies

2093 Views

Last post by alexist
05 Nov 2019, 22:53
OTRS Attribute Last Note/FreeText Stats

Last post by skullz « 31 Oct 2019, 17:51
Replies: 1
by Umvil » 31 Oct 2019, 13:34

1 Replies

1465 Views

Last post by skullz
31 Oct 2019, 17:51
Agent Authentication with LDAP failing

Last post by root « 31 Oct 2019, 07:30
Replies: 5
by johnsonua » 21 Oct 2019, 21:19

5 Replies

2438 Views

Last post by root
31 Oct 2019, 07:30
Use child ticket value for parent ticket

Last post by root « 28 Oct 2019, 18:36
Replies: 2
by drodralv » 28 Oct 2019, 17:34

2 Replies

1978 Views

Last post by root
28 Oct 2019, 18:36
[Solved] Database location problem during update

Last post by kkgigiioo « 25 Oct 2019, 09:04
Replies: 4
by kkgigiioo » 24 Oct 2019, 17:55

4 Replies

3429 Views

Last post by kkgigiioo
25 Oct 2019, 09:04
OTRS 5 -> 6 DBUpdate-to-6.pl Problems

Last post by Julia « 23 Oct 2019, 10:56
Replies: 4
by Julia » 22 Oct 2019, 10:13

4 Replies

3140 Views

Last post by Julia
23 Oct 2019, 10:56
GenericInterface (PHP-SOAP) does not respect TO field in article data

Last post by dsepeur « 22 Oct 2019, 12:16
Replies: 9
by dsepeur » 30 Sep 2019, 15:37

9 Replies

3667 Views

Last post by dsepeur
22 Oct 2019, 12:16
[Solved] OTRS database update problem

Last post by kkgigiioo « 21 Oct 2019, 08:26
Replies: 4
by kkgigiioo » 18 Oct 2019, 12:36

4 Replies

2567 Views

Last post by kkgigiioo
21 Oct 2019, 08:26
Assign the service automatically

Last post by crythias « 19 Oct 2019, 17:04
Replies: 7
by gusmaer » 17 Oct 2019, 20:45

7 Replies

3304 Views

Last post by crythias
19 Oct 2019, 17:04
Re send ticket with attached to an email account

Last post by crythias « 19 Oct 2019, 17:02
Replies: 1
by gusmaer » 17 Oct 2019, 20:50

1 Replies

1833 Views

Last post by crythias
19 Oct 2019, 17:02
AutoChange Status by owner

Last post by crythias « 19 Oct 2019, 16:53
Replies: 5
by btinoco » 16 Oct 2019, 10:58

5 Replies

3184 Views

Last post by crythias
19 Oct 2019, 16:53
Disable mail read confirmation

Last post by root « 17 Oct 2019, 23:38
Replies: 5
by gusmaer » 17 Oct 2019, 20:47

5 Replies

2335 Views

Last post by root
17 Oct 2019, 23:38
Custom field on Ticket on the article

Last post by dicrescenzo « 17 Oct 2019, 13:14

by dicrescenzo » 17 Oct 2019, 13:14

0 Replies

2404 Views

Last post by dicrescenzo
17 Oct 2019, 13:14
multiple tickets

Last post by root « 17 Oct 2019, 08:02
Replies: 3
by bulgod » 15 Oct 2019, 14:41

3 Replies

1897 Views

Last post by root
17 Oct 2019, 08:02
Assign a Queue when choosing a Service

Last post by zzz « 16 Oct 2019, 15:13
Replies: 4
by hinatus » 16 Oct 2019, 13:08

4 Replies

2149 Views

Last post by zzz
16 Oct 2019, 15:13
Can't locate CustomerLostPassword.pm by reset password

Last post by mah « 16 Oct 2019, 13:06
Replies: 6
by mah » 11 Jul 2019, 10:07

6 Replies

3629 Views

Last post by mah
16 Oct 2019, 13:06
Agent TicketMove

Last post by wurzel « 15 Oct 2019, 18:32
Replies: 6
by SSpt » 15 Oct 2019, 15:10

6 Replies

2780 Views

Last post by wurzel
15 Oct 2019, 18:32
Reply to customer by mail

Last post by btinoco « 14 Oct 2019, 18:46
Replies: 4
by btinoco » 14 Oct 2019, 16:08

4 Replies

3092 Views

Last post by btinoco
14 Oct 2019, 18:46
Changing ticket service from ticket view

Last post by btinoco « 14 Oct 2019, 15:45
Replies: 3
by btinoco » 14 Feb 2019, 19:42

3 Replies

2602 Views

Last post by btinoco
14 Oct 2019, 15:45
How to reset or remove owner of a OTRS ticket?

Last post by crythias « 13 Oct 2019, 22:38
Replies: 7
by hkais » 10 Oct 2019, 11:38

7 Replies

5653 Views

Last post by crythias
13 Oct 2019, 22:38

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