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[Solved]ACL rule to not allow close if a value is Null

Last post by Saml92 « 13 Oct 2015, 15:12
Replies: 5
by Saml92 » 13 Oct 2015, 13:09

5 Replies

2003 Views

Last post by Saml92
13 Oct 2015, 15:12
process management

Last post by lra « 13 Oct 2015, 15:05
Replies: 11
by lra » 22 Sep 2015, 12:41

11 Replies

3916 Views

Last post by lra
13 Oct 2015, 15:05
I need to set a dynamic field required or hidden based on a condition

Last post by crythias « 13 Oct 2015, 14:00
Replies: 1
by geri » 13 Oct 2015, 08:35

1 Replies

1181 Views

Last post by crythias
13 Oct 2015, 14:00
modify CustomerTicketZoom to take smaller message box

Last post by dominic89 « 13 Oct 2015, 01:09
Replies: 2
by dominic89 » 12 Oct 2015, 00:34

2 Replies

737 Views

Last post by dominic89
13 Oct 2015, 01:09
[Solved] OTRS v4 Appliance PostgreSQL Crash

Last post by netjess « 12 Oct 2015, 22:58
Replies: 5
by netjess » 12 Oct 2015, 19:36

5 Replies

3450 Views

Last post by netjess
12 Oct 2015, 22:58
What does this job execute?

Last post by tupson « 12 Oct 2015, 21:13
Replies: 2
by tupson » 12 Oct 2015, 15:17

2 Replies

1094 Views

Last post by tupson
12 Oct 2015, 21:13
Scheduler process is registered but might not be running.

Last post by tupson « 12 Oct 2015, 21:08
Replies: 5
by tupson » 09 Oct 2015, 23:33

5 Replies

1978 Views

Last post by tupson
12 Oct 2015, 21:08
Integration of External Data for Cusomer User

Last post by root « 12 Oct 2015, 12:32
Replies: 1
by gianclo » 12 Oct 2015, 11:27

1 Replies

1252 Views

Last post by root
12 Oct 2015, 12:32
Trouble Migrating to new server - can't close a ticket

Last post by crythias « 10 Oct 2015, 04:32
Replies: 6
by cgl » 09 Oct 2015, 21:57

6 Replies

2711 Views

Last post by crythias
10 Oct 2015, 04:32
GenericAgent - First change of owner

Last post by crythias « 09 Oct 2015, 16:30
Replies: 1
by Snowmanko » 09 Oct 2015, 14:52

1 Replies

1346 Views

Last post by crythias
09 Oct 2015, 16:30
Generic Agent Execute custom module results in 'Module not found'

Last post by crythias « 09 Oct 2015, 16:28
Replies: 1
by EXG133 » 09 Oct 2015, 10:43

1 Replies

1490 Views

Last post by crythias
09 Oct 2015, 16:28
Email when creating account / reset password

Last post by crythias « 09 Oct 2015, 16:26
Replies: 9
by xtheb » 28 Sep 2015, 09:02

9 Replies

4866 Views

Last post by crythias
09 Oct 2015, 16:26
Customized Subject in Reply Emails

Last post by RStraub « 09 Oct 2015, 15:27
Replies: 11
by iwanschmid » 08 Oct 2015, 14:31

11 Replies

1570 Views

Last post by RStraub
09 Oct 2015, 15:27
OTRS - Customer Groups

Last post by jakub « 09 Oct 2015, 13:49
Replies: 2
by jakub » 02 Oct 2015, 08:12

2 Replies

1506 Views

Last post by jakub
09 Oct 2015, 13:49
Solved - Ticket Note, close - minimum number of characters

Last post by wurzel « 09 Oct 2015, 12:43
Replies: 2
by Atavius » 08 Oct 2015, 16:12

2 Replies

1498 Views

Last post by wurzel
09 Oct 2015, 12:43
Also create an article to parent ticket

Last post by Tadur « 09 Oct 2015, 10:30
Replies: 11
by ndhvu275 » 25 May 2013, 04:53

11 Replies

9775 Views

Last post by Tadur
09 Oct 2015, 10:30
Module not registered in Kernel/Config.pm!

Last post by naimson « 09 Oct 2015, 09:29
Replies: 5
by naimson » 08 Oct 2015, 12:34

5 Replies

2833 Views

Last post by naimson
09 Oct 2015, 09:29
Flush SMTP queue

Last post by crythias « 09 Oct 2015, 04:38
Replies: 3
by jnelson » 09 Oct 2015, 01:06

3 Replies

3957 Views

Last post by crythias
09 Oct 2015, 04:38
eMail Adress Already exists

Last post by root « 08 Oct 2015, 21:07
Replies: 2
by NiCN » 25 Sep 2015, 12:29

2 Replies

1536 Views

Last post by root
08 Oct 2015, 21:07
Menu Admin / Service Level Agreements lost

Last post by reneeb « 08 Oct 2015, 20:44
Replies: 1
by naimson » 06 Oct 2015, 15:02

1 Replies

1351 Views

Last post by reneeb
08 Oct 2015, 20:44
Ticket Calendar Start Time: set value from Ticket Creation Time

Last post by PiotrIr « 08 Oct 2015, 16:10
Replies: 9
by PiotrIr » 07 Oct 2015, 18:20

9 Replies

3532 Views

Last post by PiotrIr
08 Oct 2015, 16:10
Session lost after clicking attachment link

Last post by crythias « 08 Oct 2015, 13:43
Replies: 5
by jrsanche » 01 Oct 2015, 15:53

5 Replies

1861 Views

Last post by crythias
08 Oct 2015, 13:43
OTRS Notification Tags <OTRS_*>

Last post by tupson « 07 Oct 2015, 18:38
Replies: 7
by tupson » 07 Oct 2015, 06:14

7 Replies

7050 Views

Last post by tupson
07 Oct 2015, 18:38
How to close a single ticket without customer notification?

Last post by crythias « 07 Oct 2015, 16:07
Replies: 1
by geri » 07 Oct 2015, 15:52

1 Replies

1929 Views

Last post by crythias
07 Oct 2015, 16:07
Answer open call by phone

Last post by savio « 07 Oct 2015, 15:46
Replies: 8
by savio » 18 Sep 2015, 15:32

8 Replies

4231 Views

Last post by savio
07 Oct 2015, 15:46
Ticket notification created via phone

Last post by savio « 07 Oct 2015, 14:43

by savio » 07 Oct 2015, 14:43

0 Replies

1082 Views

Last post by savio
07 Oct 2015, 14:43
ACL to restrict next ticket state

Last post by RStraub « 07 Oct 2015, 11:39
Replies: 12
by aph » 22 Sep 2015, 16:45

12 Replies

7437 Views

Last post by RStraub
07 Oct 2015, 11:39
Mark a ticket as read/seen by someone

Last post by possebon « 06 Oct 2015, 23:07
Replies: 5
by possebon » 06 Oct 2015, 18:25

5 Replies

2612 Views

Last post by possebon
06 Oct 2015, 23:07
Installing mod_perl on OTRS 3.3.12

Last post by jojo « 06 Oct 2015, 22:58
Replies: 1
by RichH » 06 Oct 2015, 18:16

1 Replies

1258 Views

Last post by jojo
06 Oct 2015, 22:58
[Solved] Remove [-] in Queue selection

Last post by contradl « 05 Oct 2015, 16:00
Replies: 3
by contradl » 05 Oct 2015, 12:28

3 Replies

1505 Views

Last post by contradl
05 Oct 2015, 16:00
Report of tickets way in

Last post by SuperDOS « 05 Oct 2015, 15:38
Replies: 1
by SuperDOS » 02 Oct 2015, 16:17

1 Replies

1135 Views

Last post by SuperDOS
05 Oct 2015, 15:38
[Solved] New field for customer

Last post by contradl « 05 Oct 2015, 12:03
Replies: 11
by contradl » 28 Sep 2015, 14:08

11 Replies

3620 Views

Last post by contradl
05 Oct 2015, 12:03
Parent Close ticket after all Child Tickets closed

Last post by huscvarna « 05 Oct 2015, 11:55

by huscvarna » 05 Oct 2015, 11:55

0 Replies

877 Views

Last post by huscvarna
05 Oct 2015, 11:55
OTRS permission problem

Last post by crythias « 04 Oct 2015, 21:07
Replies: 1
by Snowmanko » 03 Oct 2015, 17:42

1 Replies

1613 Views

Last post by crythias
04 Oct 2015, 21:07
Auto-Responses only working when creating "new phone ticket"

Last post by crythias « 02 Oct 2015, 22:51
Replies: 4
by hammerheadmike » 02 Oct 2015, 16:45

4 Replies

1752 Views

Last post by crythias
02 Oct 2015, 22:51
[Solved] TicketStateUpdate not triggered

Last post by tomwerf « 02 Oct 2015, 16:27
Replies: 3
by tomwerf » 23 Sep 2015, 11:30

3 Replies

2806 Views

Last post by tomwerf
02 Oct 2015, 16:27
New ticket without customer e-mail address.

Last post by crythias « 01 Oct 2015, 20:18
Replies: 1
by PiotrIr » 01 Oct 2015, 17:37

1 Replies

1046 Views

Last post by crythias
01 Oct 2015, 20:18
Remove option from queue selection

Last post by crythias « 01 Oct 2015, 18:14
Replies: 12
by freeman77 » 30 Sep 2015, 18:57

12 Replies

5790 Views

Last post by crythias
01 Oct 2015, 18:14
Invalid object name 'article_attachment' after migration to ArticleStorgaeFS

Last post by crythias « 01 Oct 2015, 17:46
Replies: 1
by RichH » 01 Oct 2015, 15:31

1 Replies

1042 Views

Last post by crythias
01 Oct 2015, 17:46
Problem with Ticket Archiving

Last post by RichH « 01 Oct 2015, 15:37
Replies: 2
by RichH » 22 Sep 2015, 19:07

2 Replies

4768 Views

Last post by RichH
01 Oct 2015, 15:37
Storing Customer Information ?

Last post by RStraub « 01 Oct 2015, 12:05
Replies: 2
by mromaneh » 29 Sep 2015, 10:44

2 Replies

826 Views

Last post by RStraub
01 Oct 2015, 12:05
output filters

Last post by reneeb « 01 Oct 2015, 11:44
Replies: 1
by allo9615 » 01 Oct 2015, 10:40

1 Replies

1137 Views

Last post by reneeb
01 Oct 2015, 11:44
[SOLVED] CKEditor error

Last post by srenon « 01 Oct 2015, 09:05
Replies: 7
by srenon » 30 Jul 2015, 12:13

7 Replies

2892 Views

Last post by srenon
01 Oct 2015, 09:05
CMDB performance issues

Last post by nedmaj « 30 Sep 2015, 22:04
Replies: 3
by Wolfgangf » 11 Mar 2014, 13:39

3 Replies

2915 Views

Last post by nedmaj
30 Sep 2015, 22:04
Push notification for all client users

Last post by savio « 30 Sep 2015, 18:47
Replies: 6
by savio » 18 Sep 2015, 15:27

6 Replies

3218 Views

Last post by savio
30 Sep 2015, 18:47
X-OTRS-FollowUp-Responsible

Last post by PiotrIr « 30 Sep 2015, 17:35

by PiotrIr » 30 Sep 2015, 17:35

0 Replies

1096 Views

Last post by PiotrIr
30 Sep 2015, 17:35
PostMaster Filter and responsible agent

Last post by PiotrIr « 30 Sep 2015, 14:09
Replies: 4
by PiotrIr » 29 Sep 2015, 15:12

4 Replies

1688 Views

Last post by PiotrIr
30 Sep 2015, 14:09
Allow agent to modify custom admin settings

Last post by Snowmanko « 30 Sep 2015, 12:12
Replies: 3
by Snowmanko » 29 Sep 2015, 15:18

3 Replies

1694 Views

Last post by Snowmanko
30 Sep 2015, 12:12
Restrict customer user inclusion when creating a new phone ticket

Last post by crythias « 29 Sep 2015, 21:18
Replies: 1
by freeman77 » 29 Sep 2015, 18:42

1 Replies

1300 Views

Last post by crythias
29 Sep 2015, 21:18
How to print a report with the research results.

Last post by savio « 29 Sep 2015, 18:48

by savio » 29 Sep 2015, 18:48

0 Replies

1153 Views

Last post by savio
29 Sep 2015, 18:48

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