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Ticket can't reopen

Last post by sherni21 « 19 Aug 2019, 09:47

by sherni21 » 19 Aug 2019, 09:47

0 Replies

2260 Views

Last post by sherni21
19 Aug 2019, 09:47
Otrs has stopped sending emails

Last post by root « 18 Aug 2019, 22:30
Replies: 1
by rodrigofonseca » 18 Aug 2019, 22:19

1 Replies

1132 Views

Last post by root
18 Aug 2019, 22:30
Customer.pl restricting access to Company Tickets

Last post by renegad « 18 Aug 2019, 16:52
Replies: 1
by feldkirch » 09 Aug 2019, 15:16

1 Replies

1402 Views

Last post by renegad
18 Aug 2019, 16:52
Add cc to Webform

Last post by renegad « 18 Aug 2019, 16:51
Replies: 3
by pidilandia » 03 Jul 2019, 12:58

3 Replies

2946 Views

Last post by renegad
18 Aug 2019, 16:51
FirstResponseInMin return 0

Last post by kyousry « 16 Aug 2019, 23:51
Replies: 11
by ghost » 08 Jul 2015, 09:05

11 Replies

8285 Views

Last post by kyousry
16 Aug 2019, 23:51
Debian 10 buster - mail problem

Last post by firebolt « 16 Aug 2019, 06:23

by firebolt » 16 Aug 2019, 06:23

0 Replies

2576 Views

Last post by firebolt
16 Aug 2019, 06:23
Resolved: Upgraded to 6.0.20-02 and now "Unsupported Browser Error"

Last post by tupson « 15 Aug 2019, 16:07
Replies: 4
by tupson » 25 Jun 2019, 21:14

4 Replies

4049 Views

Last post by tupson
15 Aug 2019, 16:07
How can I reopen tickets?

Last post by root « 14 Aug 2019, 20:59
Replies: 7
by dcorbera » 29 May 2013, 17:58

7 Replies

3050 Views

Last post by root
14 Aug 2019, 20:59
External OTRS Ticket

Last post by ulir « 14 Aug 2019, 14:08

by ulir » 14 Aug 2019, 14:08

0 Replies

2215 Views

Last post by ulir
14 Aug 2019, 14:08
client denied by server

Last post by sherni21 « 14 Aug 2019, 13:42

by sherni21 » 14 Aug 2019, 13:42

0 Replies

1792 Views

Last post by sherni21
14 Aug 2019, 13:42
Logged out after applying sysconfig changes after 5.0.x to 6.0.x upgrade

Last post by jbaptiste « 14 Aug 2019, 06:46
Replies: 10
by jbaptiste » 24 Jul 2019, 03:28

10 Replies

4097 Views

Last post by jbaptiste
14 Aug 2019, 06:46
Filter for State instead of StateType for CustomerTicketOverview

Last post by tim78 « 09 Aug 2019, 16:32

by tim78 » 09 Aug 2019, 16:32

0 Replies

2202 Views

Last post by tim78
09 Aug 2019, 16:32
Service tab not comming in excel output from search

Last post by root « 09 Aug 2019, 14:00
Replies: 1
by psawant » 09 Aug 2019, 13:45

1 Replies

822 Views

Last post by root
09 Aug 2019, 14:00
in queue view, the sender displayed is not the last one

Last post by gerald2545 « 09 Aug 2019, 09:32
Replies: 2
by gerald2545 » 04 Aug 2019, 15:06

2 Replies

1746 Views

Last post by gerald2545
09 Aug 2019, 09:32
No option to enable service in CustomerTicketOverview

Last post by JHS « 08 Aug 2019, 17:43
Replies: 1
by JHS » 08 Aug 2019, 17:37

1 Replies

1242 Views

Last post by JHS
08 Aug 2019, 17:43
Notify users with the same customerID

Last post by iclaude « 07 Aug 2019, 09:57
Replies: 2
by iclaude » 02 Aug 2019, 16:55

2 Replies

1706 Views

Last post by iclaude
07 Aug 2019, 09:57
enabling ssl blocks tickets informations

Last post by Borja « 07 Aug 2019, 09:19
Replies: 1
by talfeldman » 14 Apr 2019, 15:39

1 Replies

2071 Views

Last post by Borja
07 Aug 2019, 09:19
Issue after renew SSL certificate.

Last post by Borja « 06 Aug 2019, 15:34

by Borja » 06 Aug 2019, 15:34

0 Replies

2080 Views

Last post by Borja
06 Aug 2019, 15:34
Search and sorting search results takes too long (poor performance)

Last post by MAL « 06 Aug 2019, 09:46
Replies: 1
by MAL » 11 Jul 2019, 14:12

1 Replies

1909 Views

Last post by MAL
06 Aug 2019, 09:46
How do I allow an agent to view dynamic fields inside a ticket?

Last post by wurzel « 05 Aug 2019, 07:35
Replies: 2
by ianwuk » 02 Aug 2019, 15:14

2 Replies

1811 Views

Last post by wurzel
05 Aug 2019, 07:35
Customer user does not need to see "company tickets"

Last post by crythias « 05 Aug 2019, 00:36
Replies: 1
by marcosalmi » 01 Aug 2019, 18:01

1 Replies

1593 Views

Last post by crythias
05 Aug 2019, 00:36
Permission error when completing a process ticket for an agent on the agent side

Last post by ianwuk « 02 Aug 2019, 12:00
Replies: 2
by ianwuk » 02 Aug 2019, 11:43

2 Replies

1460 Views

Last post by ianwuk
02 Aug 2019, 12:00
How to make template available to customer frontend?

Last post by ianwuk « 02 Aug 2019, 08:56
Replies: 2
by ianwuk » 01 Aug 2019, 06:32

2 Replies

1911 Views

Last post by ianwuk
02 Aug 2019, 08:56
[SOLVED] Problem CKEditor Toolbar Full

Last post by tpsupport « 01 Aug 2019, 13:17
Replies: 7
by PriteshP23 » 04 Sep 2014, 21:56

7 Replies

6871 Views

Last post by tpsupport
01 Aug 2019, 13:17
24h email

Last post by CreatiXx « 01 Aug 2019, 10:27
Replies: 7
by CreatiXx » 30 Jul 2019, 14:30

7 Replies

3039 Views

Last post by CreatiXx
01 Aug 2019, 10:27
[Solved]Using ACLs to Filter Dynamic Field based on Queue

Last post by MHCDdave « 31 Jul 2019, 17:58
Replies: 2
by MHCDdave » 30 Jul 2019, 23:50

2 Replies

1934 Views

Last post by MHCDdave
31 Jul 2019, 17:58
Email Weirdness

Last post by crythias « 31 Jul 2019, 15:59
Replies: 8
by Paulos » 20 Jun 2019, 21:03

8 Replies

3576 Views

Last post by crythias
31 Jul 2019, 15:59
Can't fetch emails - OTRS 6

Last post by dgeorgiev « 30 Jul 2019, 18:49

by dgeorgiev » 30 Jul 2019, 18:49

0 Replies

2624 Views

Last post by dgeorgiev
30 Jul 2019, 18:49
OTRS 6 Issues With Attachments

Last post by dgeorgiev « 30 Jul 2019, 17:25
Replies: 1
by dgeorgiev » 24 Jul 2019, 18:32

1 Replies

1553 Views

Last post by dgeorgiev
30 Jul 2019, 17:25
External Ticket Number Recognition not working

Last post by jojo « 28 Jul 2019, 10:42
Replies: 1
by stanley783783 » 28 Jul 2019, 09:34

1 Replies

1619 Views

Last post by jojo
28 Jul 2019, 10:42
(solved) Editing Postmaster Filter by Shell?

Last post by Flippo « 26 Jul 2019, 13:48
Replies: 2
by Flippo » 26 Jul 2019, 12:07

2 Replies

1596 Views

Last post by Flippo
26 Jul 2019, 13:48
Query to list parent ticket creators

Last post by BSaiago « 25 Jul 2019, 18:58

by BSaiago » 25 Jul 2019, 18:58

0 Replies

2449 Views

Last post by BSaiago
25 Jul 2019, 18:58
Generating Re-occuring Tickets

Last post by root « 25 Jul 2019, 06:40
Replies: 1
by MMYoti » 24 Jul 2019, 23:33

1 Replies

1673 Views

Last post by root
25 Jul 2019, 06:40
Update PostmasterMailAccounts without Web Interface

Last post by alemazz « 24 Jul 2019, 12:28

by alemazz » 24 Jul 2019, 12:28

0 Replies

2578 Views

Last post by alemazz
24 Jul 2019, 12:28
New Customer

Last post by fcasal « 23 Jul 2019, 22:28
Replies: 1
by ronaldjerardmedina » 23 Jul 2019, 08:11

1 Replies

1770 Views

Last post by fcasal
23 Jul 2019, 22:28
[SOLVED] Impossible to send message to: BACKEND ERROR

Last post by kropek « 23 Jul 2019, 08:49
Replies: 1
by alemazz » 18 Jul 2019, 12:22

1 Replies

12741 Views

Last post by kropek
23 Jul 2019, 08:49
Disable "reply" button at Customer Portal

Last post by root « 22 Jul 2019, 22:44
Replies: 1
by iacsvrn » 12 Jul 2019, 08:11

1 Replies

2091 Views

Last post by root
22 Jul 2019, 22:44
Restrict access to SurveyID by the group/role/agent

Last post by root « 22 Jul 2019, 22:42
Replies: 1
by guarienti » 16 Jul 2019, 16:30

1 Replies

1565 Views

Last post by root
22 Jul 2019, 22:42
Tickets getting delivered in 'closed successful' state

Last post by wurzel « 22 Jul 2019, 07:49
Replies: 1
by shovelmelonslice » 22 Jul 2019, 07:44

1 Replies

1440 Views

Last post by wurzel
22 Jul 2019, 07:49
[SOLVED] bulk update unwanted changes queue

Last post by gerald2545 « 21 Jul 2019, 19:09
Replies: 3
by gerald2545 » 20 Jul 2019, 18:45

3 Replies

2568 Views

Last post by gerald2545
21 Jul 2019, 19:09
winmail.dat - error

Last post by wurzel « 19 Jul 2019, 11:58
Replies: 3
by BenceQS » 18 Jul 2019, 13:21

3 Replies

2584 Views

Last post by wurzel
19 Jul 2019, 11:58
OTRS Create Ticket Issue

Last post by supriya « 19 Jul 2019, 08:06

by supriya » 19 Jul 2019, 08:06

0 Replies

2724 Views

Last post by supriya
19 Jul 2019, 08:06
Follow-up from ticket number in Raw Body not working ? PostMaster::CheckFollowUpModule###0500-RawEmail

Last post by kitatech « 18 Jul 2019, 11:23

by kitatech » 18 Jul 2019, 11:23

0 Replies

2879 Views

Last post by kitatech
18 Jul 2019, 11:23
[SOLVED?]Reset password request from bad email?

Last post by kropek « 18 Jul 2019, 10:45
Replies: 1
by kropek » 11 Jul 2019, 12:35

1 Replies

1849 Views

Last post by kropek
18 Jul 2019, 10:45
Filter customer info from Reply-To in mail header

Last post by darkknight83 « 18 Jul 2019, 04:30
Replies: 1
by L8EK » 04 Aug 2015, 13:30

1 Replies

1678 Views

Last post by darkknight83
18 Jul 2019, 04:30
EML/MSG Attachment

Last post by jojo « 17 Jul 2019, 14:28
Replies: 3
by abelic » 17 Jul 2019, 11:56

3 Replies

2434 Views

Last post by jojo
17 Jul 2019, 14:28
otrs system user

Last post by principiante « 17 Jul 2019, 14:19
Replies: 2
by principiante » 17 Jul 2019, 13:04

2 Replies

2072 Views

Last post by principiante
17 Jul 2019, 14:19
autentication problem

Last post by principiante « 16 Jul 2019, 13:39
Replies: 1
by principiante » 16 Jul 2019, 11:13

1 Replies

1616 Views

Last post by principiante
16 Jul 2019, 13:39
Tickets from other customers are not visible to customer users with another

Last post by Flippo « 15 Jul 2019, 18:00

by Flippo » 15 Jul 2019, 18:00

0 Replies

2751 Views

Last post by Flippo
15 Jul 2019, 18:00
Editable text field in ticket zoom view

Last post by takeno « 13 Jul 2019, 07:15
Replies: 1
by AmitP » 03 Jul 2019, 11:07

1 Replies

1863 Views

Last post by takeno
13 Jul 2019, 07:15

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