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[NOT SOLVED] Show logged user in interface

Last post by Rick « 21 May 2015, 15:55
Replies: 2
by Rick » 21 May 2015, 15:41

2 Replies

2072 Views

Last post by Rick
21 May 2015, 15:55
Reopen ticket with state created such as "closed".

Last post by crythias « 21 May 2015, 14:01
Replies: 8
by amdkryn » 27 Apr 2015, 18:13

8 Replies

6935 Views

Last post by crythias
21 May 2015, 14:01
Process widget in agent interface disappears after new article is added

Last post by soos « 21 May 2015, 13:24
Replies: 2
by soos » 21 May 2015, 07:55

2 Replies

1616 Views

Last post by soos
21 May 2015, 13:24
Notification on state transition

Last post by voiprodrigo « 21 May 2015, 12:49
Replies: 4
by voiprodrigo » 18 May 2015, 18:00

4 Replies

2367 Views

Last post by voiprodrigo
21 May 2015, 12:49
[NOT SOLVED] PostMaster Filter : set From field

Last post by Rick « 21 May 2015, 12:44
Replies: 2
by Rick » 21 May 2015, 09:45

2 Replies

2083 Views

Last post by Rick
21 May 2015, 12:44
Can otrs auto fill the subject ,the text and the dynamic field with the customer attribute?

Last post by RStraub « 21 May 2015, 11:07
Replies: 3
by vincent87 » 21 May 2015, 10:02

3 Replies

2530 Views

Last post by RStraub
21 May 2015, 11:07
PostMaster Mail Account fetch mail but ticket is not created in dashboard in OTRS 4

Last post by reneeb « 21 May 2015, 10:36
Replies: 4
by caiyouxian68 » 20 May 2015, 10:43

4 Replies

1886 Views

Last post by reneeb
21 May 2015, 10:36
Process Management don't accept the same value when it loop back.

Last post by RStraub « 21 May 2015, 09:22
Replies: 4
by tanzhiyong » 15 May 2015, 09:51

4 Replies

2971 Views

Last post by RStraub
21 May 2015, 09:22
How do i hide automessage from Large overview ?

Last post by bazu08 « 21 May 2015, 08:42
Replies: 1
by bazu08 » 20 May 2015, 16:17

1 Replies

903 Views

Last post by bazu08
21 May 2015, 08:42
[solved] gpg + otrs

Last post by creiss « 20 May 2015, 13:23
Replies: 2
by creiss » 20 May 2015, 13:11

2 Replies

3912 Views

Last post by creiss
20 May 2015, 13:23
SLA escalation without notification

Last post by schulmann « 19 May 2015, 22:51
Replies: 13
by bmichelot » 18 May 2015, 11:54

13 Replies

4987 Views

Last post by schulmann
19 May 2015, 22:51
Custom Notification Not Applied

Last post by wheelshot « 19 May 2015, 21:51
Replies: 1
by daveneedshelp » 19 May 2015, 19:13

1 Replies

1297 Views

Last post by wheelshot
19 May 2015, 21:51
Notification Emails

Last post by crythias « 19 May 2015, 19:22
Replies: 5
by daveneedshelp » 19 May 2015, 16:01

5 Replies

1910 Views

Last post by crythias
19 May 2015, 19:22
No new tickets from external email

Last post by netjess « 19 May 2015, 17:50
Replies: 8
by netjess » 18 May 2015, 18:54

8 Replies

3966 Views

Last post by netjess
19 May 2015, 17:50
Lookup CustomerID in Ticket

Last post by montoxic « 19 May 2015, 10:16

by montoxic » 19 May 2015, 10:16

0 Replies

2542 Views

Last post by montoxic
19 May 2015, 10:16
[SOLVED] Remove reply button - custumer.pl - tiecket closed

Last post by alexadrecerullo « 18 May 2015, 22:30
Replies: 3
by alexadrecerullo » 18 May 2015, 21:21

3 Replies

2055 Views

Last post by alexadrecerullo
18 May 2015, 22:30
Changing SMTP emails?

Last post by schulmann « 18 May 2015, 21:20
Replies: 14
by mcampbell » 27 Apr 2015, 20:04

14 Replies

18017 Views

Last post by schulmann
18 May 2015, 21:20
Change state errors in logs

Last post by retro2707 « 18 May 2015, 17:47

by retro2707 » 18 May 2015, 17:47

0 Replies

2404 Views

Last post by retro2707
18 May 2015, 17:47
[SOLVED] Agent notification on customer reply

Last post by gawkla « 18 May 2015, 16:37
Replies: 8
by gawkla » 05 May 2015, 11:46

8 Replies

6558 Views

Last post by gawkla
18 May 2015, 16:37
[SOLVED] Yellow star in front of ticket

Last post by Rick « 18 May 2015, 14:14
Replies: 2
by Rick » 18 May 2015, 12:48

2 Replies

2163 Views

Last post by Rick
18 May 2015, 14:14
Automatic ticket Creation

Last post by fintnovo « 18 May 2015, 10:24
Replies: 3
by daguilar » 29 Oct 2014, 19:34

3 Replies

2984 Views

Last post by fintnovo
18 May 2015, 10:24
Create ticket by sending an email to customer with OTRS email in a copy

Last post by seberget2 « 17 May 2015, 20:59
Replies: 2
by radantuhy » 10 Feb 2015, 18:13

2 Replies

2649 Views

Last post by seberget2
17 May 2015, 20:59
Translate does not work in login page

Last post by crythias « 17 May 2015, 15:46
Replies: 2
by vakarami » 13 May 2015, 06:13

2 Replies

1846 Views

Last post by crythias
17 May 2015, 15:46
Auto-Assign CustomerID by email domain

Last post by seberget2 « 17 May 2015, 14:49
Replies: 5
by jevans » 11 Dec 2014, 19:39

5 Replies

3581 Views

Last post by seberget2
17 May 2015, 14:49
[Solved] Automatic Ticket Creation based on date.

Last post by seberget2 « 17 May 2015, 14:17
Replies: 5
by abarry » 17 Nov 2014, 17:10

5 Replies

4831 Views

Last post by seberget2
17 May 2015, 14:17
[Solved]How to activate the 'Kernel::System::GenericAgent::AutoPriorityIncrease' module

Last post by seberget2 « 17 May 2015, 14:09

by seberget2 » 17 May 2015, 14:09

0 Replies

2322 Views

Last post by seberget2
17 May 2015, 14:09
[SOLVED] Close Ticket from e-mail

Last post by schulmann « 16 May 2015, 08:49
Replies: 3
by netjess » 15 Apr 2015, 18:11

3 Replies

2823 Views

Last post by schulmann
16 May 2015, 08:49
No ticket Overview for a queue that doesn't belong to user group

Last post by LucaBicego « 15 May 2015, 11:09

by LucaBicego » 15 May 2015, 11:09

0 Replies

2815 Views

Last post by LucaBicego
15 May 2015, 11:09
[SOLVED]Error with otrs.SetPassword.pl

Last post by simoneVr « 15 May 2015, 10:54
Replies: 7
by simoneVr » 13 May 2015, 15:33

7 Replies

12000 Views

Last post by simoneVr
15 May 2015, 10:54
Export Report based on Owner Name

Last post by jschlueter « 14 May 2015, 17:54

by jschlueter » 14 May 2015, 17:54

0 Replies

2532 Views

Last post by jschlueter
14 May 2015, 17:54
Close a list of ticket

Last post by crythias « 14 May 2015, 13:56
Replies: 1
by u2pride » 14 May 2015, 10:25

1 Replies

1240 Views

Last post by crythias
14 May 2015, 13:56
process management

Last post by milovikasse « 14 May 2015, 13:08
Replies: 10
by milovikasse » 08 May 2015, 07:27

10 Replies

6869 Views

Last post by milovikasse
14 May 2015, 13:08
Send Notification Event only to users that are in database

Last post by hents1230 « 14 May 2015, 08:53
Replies: 3
by hents1230 » 13 May 2015, 15:08

3 Replies

2277 Views

Last post by hents1230
14 May 2015, 08:53
Include Customer User field in Process Activity Dialog

Last post by esaunders « 13 May 2015, 22:42

by esaunders » 13 May 2015, 22:42

0 Replies

2808 Views

Last post by esaunders
13 May 2015, 22:42
Developer - Calculate time spent on ticket

Last post by crythias « 13 May 2015, 19:15
Replies: 9
by Thaenor » 07 May 2015, 17:40

9 Replies

6547 Views

Last post by crythias
13 May 2015, 19:15
FirstResponse and SolutionTime in Notification (Event)?

Last post by bitos « 13 May 2015, 17:03

by bitos » 13 May 2015, 17:03

0 Replies

2998 Views

Last post by bitos
13 May 2015, 17:03
[SOLVED] Set SUB queue in Postmaster filter

Last post by Rick « 13 May 2015, 16:21
Replies: 6
by Rick » 12 May 2015, 14:39

6 Replies

4145 Views

Last post by Rick
13 May 2015, 16:21
[SOLVED] Impossible to reply to customer

Last post by Rick « 13 May 2015, 12:43
Replies: 8
by Rick » 05 May 2015, 12:43

8 Replies

4572 Views

Last post by Rick
13 May 2015, 12:43
SMTP Relay Unavailable, can impact the performance of OTRS

Last post by jojo « 13 May 2015, 10:29
Replies: 4
by eterjack » 13 May 2015, 01:07

4 Replies

3334 Views

Last post by jojo
13 May 2015, 10:29
New Service Preferences field

Last post by polnicky « 12 May 2015, 23:12
Replies: 4
by voiprodrigo » 30 Mar 2015, 19:10

4 Replies

1939 Views

Last post by polnicky
12 May 2015, 23:12
queue not listed on the cistomer new ticket CustomerTicketMessage page

Last post by reneeb « 12 May 2015, 15:28
Replies: 1
by sdombora » 12 May 2015, 13:34

1 Replies

1638 Views

Last post by reneeb
12 May 2015, 15:28
Need TicketID!

Last post by crythias « 12 May 2015, 14:34
Replies: 2
by Gonzalo » 12 May 2015, 10:10

2 Replies

2018 Views

Last post by crythias
12 May 2015, 14:34
[SOLVED] Use OR condition in Postmaster Filter

Last post by Rick « 12 May 2015, 14:25
Replies: 2
by Rick » 12 May 2015, 12:57

2 Replies

2650 Views

Last post by Rick
12 May 2015, 14:25
Status View - Closed tickets?

Last post by ponytail1 « 12 May 2015, 11:16

by ponytail1 » 12 May 2015, 11:16

0 Replies

2482 Views

Last post by ponytail1
12 May 2015, 11:16
Shorten ticket Title

Last post by GabrielV « 11 May 2015, 20:03

by GabrielV » 11 May 2015, 20:03

0 Replies

2670 Views

Last post by GabrielV
11 May 2015, 20:03
OTRS 4 Attachments Folders/Files Owned By otrs:otrs, not otrs:apache

Last post by mrhaag « 11 May 2015, 18:55
Replies: 5
by mrhaag » 08 May 2015, 17:01

5 Replies

4970 Views

Last post by mrhaag
11 May 2015, 18:55
Closed ticket Count per agent for specific period

Last post by abhijeet « 11 May 2015, 16:34

by abhijeet » 11 May 2015, 16:34

0 Replies

2486 Views

Last post by abhijeet
11 May 2015, 16:34
Notifications(Event), ArticleCreate, duplicate body of the notifications

Last post by Colla « 11 May 2015, 12:32

by Colla » 11 May 2015, 12:32

0 Replies

2690 Views

Last post by Colla
11 May 2015, 12:32
Adding Time Units to a process ticket

Last post by retro2707 « 11 May 2015, 10:44

by retro2707 » 11 May 2015, 10:44

0 Replies

2787 Views

Last post by retro2707
11 May 2015, 10:44
[SOLVED]Group permissions error?

Last post by Grayzatt « 11 May 2015, 10:43
Replies: 3
by Grayzatt » 07 May 2015, 15:46

3 Replies

1842 Views

Last post by Grayzatt
11 May 2015, 10:43

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