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Changed CustomerID in Active Directory to allow common view of customer tickets

Last post by crythias « 27 May 2015, 18:50
Replies: 4
by svasi » 27 May 2015, 15:48

4 Replies

1327 Views

Last post by crythias
27 May 2015, 18:50
External Ticket Setup Assistance

Last post by EXG133 « 27 May 2015, 14:59
Replies: 6
by wlza » 09 Apr 2015, 08:34

6 Replies

4298 Views

Last post by EXG133
27 May 2015, 14:59
Can you set and configure services/SLA to agents instead of customers?

Last post by crythias « 27 May 2015, 14:24
Replies: 3
by tanzhiyong » 26 May 2015, 10:28

3 Replies

1976 Views

Last post by crythias
27 May 2015, 14:24
Ldap fail with Domain Users group

Last post by depo « 27 May 2015, 10:57
Replies: 6
by depo » 21 May 2015, 14:47

6 Replies

2731 Views

Last post by depo
27 May 2015, 10:57
Senmail not found

Last post by RStraub « 27 May 2015, 09:37
Replies: 1
by Deant » 26 May 2015, 17:55

1 Replies

1663 Views

Last post by RStraub
27 May 2015, 09:37
Pending reminder E-mail for a single agent

Last post by aph « 27 May 2015, 09:22
Replies: 4
by aph » 11 May 2015, 13:31

4 Replies

3764 Views

Last post by aph
27 May 2015, 09:22
Two strange problems installing OTRS

Last post by nltui « 26 May 2015, 23:45
Replies: 3
by nltui » 22 May 2015, 23:02

3 Replies

3342 Views

Last post by nltui
26 May 2015, 23:45
[SOLVED] Dynamic Fields - OTRS::ITSM

Last post by diemx « 26 May 2015, 17:46
Replies: 4
by diemx » 26 May 2015, 14:24

4 Replies

3529 Views

Last post by diemx
26 May 2015, 17:46
Remove FAQ's 'Public' State

Last post by Gunjan « 26 May 2015, 14:59

by Gunjan » 26 May 2015, 14:59

0 Replies

2766 Views

Last post by Gunjan
26 May 2015, 14:59
Run GenericAgent Job 'trigger escalation events' - how to hide these messages?

Last post by gawkla « 26 May 2015, 13:47
Replies: 2
by gawkla » 22 May 2015, 12:38

2 Replies

2386 Views

Last post by gawkla
26 May 2015, 13:47
add admin user by command

Last post by RStraub « 26 May 2015, 09:04
Replies: 1
by keith85 » 25 May 2015, 13:08

1 Replies

2179 Views

Last post by RStraub
26 May 2015, 09:04
Mass Import Of Customers

Last post by raviteja « 25 May 2015, 14:00
Replies: 14
by Commander Pete » 07 Nov 2011, 23:05

14 Replies

27095 Views

Last post by raviteja
25 May 2015, 14:00
AJAX error after upgrading to 4.0.8

Last post by crythias « 24 May 2015, 15:52
Replies: 1
by blastik » 23 May 2015, 12:01

1 Replies

2132 Views

Last post by crythias
24 May 2015, 15:52
[SOLVED] Ticket Drop down missing

Last post by spalli « 22 May 2015, 17:44
Replies: 10
by spalli » 22 May 2015, 11:49

10 Replies

2984 Views

Last post by spalli
22 May 2015, 17:44
[SOLVED] OTRS DB

Last post by jafumega27 « 22 May 2015, 15:28
Replies: 6
by jafumega27 » 13 Mar 2015, 13:03

6 Replies

4939 Views

Last post by jafumega27
22 May 2015, 15:28
Chinese characters fields are discarded when importing csv file to CMDB

Last post by allenpeng8131 « 22 May 2015, 05:32

by allenpeng8131 » 22 May 2015, 05:32

0 Replies

2189 Views

Last post by allenpeng8131
22 May 2015, 05:32
GenericAgent event trigger after PostmasterFilter?

Last post by crythias « 22 May 2015, 02:47
Replies: 3
by voiprodrigo » 21 May 2015, 19:12

3 Replies

2909 Views

Last post by crythias
22 May 2015, 02:47
[SOLVED] Problem with session

Last post by voiprodrigo « 22 May 2015, 01:55
Replies: 4
by voiprodrigo » 16 May 2015, 01:01

4 Replies

4162 Views

Last post by voiprodrigo
22 May 2015, 01:55
Office365 Automatic Fetch not working

Last post by WCPIT « 21 May 2015, 22:30
Replies: 1
by WCPIT » 30 Apr 2015, 18:48

1 Replies

2972 Views

Last post by WCPIT
21 May 2015, 22:30
[SOLVED] Connect to PSQL in OTRS 4 Appliance

Last post by netjess « 21 May 2015, 17:32
Replies: 11
by netjess » 20 May 2015, 00:01

11 Replies

6719 Views

Last post by netjess
21 May 2015, 17:32
[SOLVED] Mysql - display only the last 10 tickets recorded via web?

Last post by amdkryn « 21 May 2015, 17:06
Replies: 2
by amdkryn » 21 May 2015, 13:08

2 Replies

1972 Views

Last post by amdkryn
21 May 2015, 17:06
Click ticket on customer portal become save

Last post by jojo « 21 May 2015, 16:34
Replies: 1
by keith85 » 21 May 2015, 16:08

1 Replies

1736 Views

Last post by jojo
21 May 2015, 16:34
State Type on CustomerTicketOverview

Last post by andy1967 « 21 May 2015, 16:28

by andy1967 » 21 May 2015, 16:28

0 Replies

2438 Views

Last post by andy1967
21 May 2015, 16:28
[SOLVED] Use of time accounting (Free feature)

Last post by Rick « 21 May 2015, 15:57
Replies: 2
by Rick » 21 May 2015, 15:44

2 Replies

2154 Views

Last post by Rick
21 May 2015, 15:57
[NOT SOLVED] Show logged user in interface

Last post by Rick « 21 May 2015, 15:55
Replies: 2
by Rick » 21 May 2015, 15:41

2 Replies

2153 Views

Last post by Rick
21 May 2015, 15:55
Reopen ticket with state created such as "closed".

Last post by crythias « 21 May 2015, 14:01
Replies: 8
by amdkryn » 27 Apr 2015, 18:13

8 Replies

7234 Views

Last post by crythias
21 May 2015, 14:01
Process widget in agent interface disappears after new article is added

Last post by soos « 21 May 2015, 13:24
Replies: 2
by soos » 21 May 2015, 07:55

2 Replies

1680 Views

Last post by soos
21 May 2015, 13:24
Notification on state transition

Last post by voiprodrigo « 21 May 2015, 12:49
Replies: 4
by voiprodrigo » 18 May 2015, 18:00

4 Replies

2475 Views

Last post by voiprodrigo
21 May 2015, 12:49
[NOT SOLVED] PostMaster Filter : set From field

Last post by Rick « 21 May 2015, 12:44
Replies: 2
by Rick » 21 May 2015, 09:45

2 Replies

2176 Views

Last post by Rick
21 May 2015, 12:44
Can otrs auto fill the subject ,the text and the dynamic field with the customer attribute?

Last post by RStraub « 21 May 2015, 11:07
Replies: 3
by vincent87 » 21 May 2015, 10:02

3 Replies

2646 Views

Last post by RStraub
21 May 2015, 11:07
PostMaster Mail Account fetch mail but ticket is not created in dashboard in OTRS 4

Last post by reneeb « 21 May 2015, 10:36
Replies: 4
by caiyouxian68 » 20 May 2015, 10:43

4 Replies

1990 Views

Last post by reneeb
21 May 2015, 10:36
Process Management don't accept the same value when it loop back.

Last post by RStraub « 21 May 2015, 09:22
Replies: 4
by tanzhiyong » 15 May 2015, 09:51

4 Replies

3065 Views

Last post by RStraub
21 May 2015, 09:22
How do i hide automessage from Large overview ?

Last post by bazu08 « 21 May 2015, 08:42
Replies: 1
by bazu08 » 20 May 2015, 16:17

1 Replies

937 Views

Last post by bazu08
21 May 2015, 08:42
[solved] gpg + otrs

Last post by creiss « 20 May 2015, 13:23
Replies: 2
by creiss » 20 May 2015, 13:11

2 Replies

4144 Views

Last post by creiss
20 May 2015, 13:23
SLA escalation without notification

Last post by schulmann « 19 May 2015, 22:51
Replies: 13
by bmichelot » 18 May 2015, 11:54

13 Replies

5264 Views

Last post by schulmann
19 May 2015, 22:51
Custom Notification Not Applied

Last post by wheelshot « 19 May 2015, 21:51
Replies: 1
by daveneedshelp » 19 May 2015, 19:13

1 Replies

1342 Views

Last post by wheelshot
19 May 2015, 21:51
Notification Emails

Last post by crythias « 19 May 2015, 19:22
Replies: 5
by daveneedshelp » 19 May 2015, 16:01

5 Replies

1982 Views

Last post by crythias
19 May 2015, 19:22
No new tickets from external email

Last post by netjess « 19 May 2015, 17:50
Replies: 8
by netjess » 18 May 2015, 18:54

8 Replies

4187 Views

Last post by netjess
19 May 2015, 17:50
Lookup CustomerID in Ticket

Last post by montoxic « 19 May 2015, 10:16

by montoxic » 19 May 2015, 10:16

0 Replies

2580 Views

Last post by montoxic
19 May 2015, 10:16
[SOLVED] Remove reply button - custumer.pl - tiecket closed

Last post by alexadrecerullo « 18 May 2015, 22:30
Replies: 3
by alexadrecerullo » 18 May 2015, 21:21

3 Replies

2158 Views

Last post by alexadrecerullo
18 May 2015, 22:30
Changing SMTP emails?

Last post by schulmann « 18 May 2015, 21:20
Replies: 14
by mcampbell » 27 Apr 2015, 20:04

14 Replies

18640 Views

Last post by schulmann
18 May 2015, 21:20
Change state errors in logs

Last post by retro2707 « 18 May 2015, 17:47

by retro2707 » 18 May 2015, 17:47

0 Replies

2453 Views

Last post by retro2707
18 May 2015, 17:47
[SOLVED] Agent notification on customer reply

Last post by gawkla « 18 May 2015, 16:37
Replies: 8
by gawkla » 05 May 2015, 11:46

8 Replies

6888 Views

Last post by gawkla
18 May 2015, 16:37
[SOLVED] Yellow star in front of ticket

Last post by Rick « 18 May 2015, 14:14
Replies: 2
by Rick » 18 May 2015, 12:48

2 Replies

2243 Views

Last post by Rick
18 May 2015, 14:14
Automatic ticket Creation

Last post by fintnovo « 18 May 2015, 10:24
Replies: 3
by daguilar » 29 Oct 2014, 19:34

3 Replies

3074 Views

Last post by fintnovo
18 May 2015, 10:24
Create ticket by sending an email to customer with OTRS email in a copy

Last post by seberget2 « 17 May 2015, 20:59
Replies: 2
by radantuhy » 10 Feb 2015, 18:13

2 Replies

2856 Views

Last post by seberget2
17 May 2015, 20:59
Translate does not work in login page

Last post by crythias « 17 May 2015, 15:46
Replies: 2
by vakarami » 13 May 2015, 06:13

2 Replies

1987 Views

Last post by crythias
17 May 2015, 15:46
Auto-Assign CustomerID by email domain

Last post by seberget2 « 17 May 2015, 14:49
Replies: 5
by jevans » 11 Dec 2014, 19:39

5 Replies

3797 Views

Last post by seberget2
17 May 2015, 14:49
[Solved] Automatic Ticket Creation based on date.

Last post by seberget2 « 17 May 2015, 14:17
Replies: 5
by abarry » 17 Nov 2014, 17:10

5 Replies

5137 Views

Last post by seberget2
17 May 2015, 14:17
[Solved]How to activate the 'Kernel::System::GenericAgent::AutoPriorityIncrease' module

Last post by seberget2 « 17 May 2015, 14:09

by seberget2 » 17 May 2015, 14:09

0 Replies

2394 Views

Last post by seberget2
17 May 2015, 14:09

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