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[3.3.8] email sometimes goes to wrong queue when to and cc fields are filled

Last post by crythias « 08 Feb 2015, 07:00
Replies: 2
by Wojtek » 30 Jan 2015, 11:36

2 Replies

1676 Views

Last post by crythias
08 Feb 2015, 07:00
MySQL server has gone away, SQL

Last post by crythias « 08 Feb 2015, 06:53
Replies: 4
by aph » 30 Jan 2015, 11:01

4 Replies

2435 Views

Last post by crythias
08 Feb 2015, 06:53
I can't configure SSO on Centos 6

Last post by GabrielV « 06 Feb 2015, 20:46

by GabrielV » 06 Feb 2015, 20:46

0 Replies

2510 Views

Last post by GabrielV
06 Feb 2015, 20:46
Need CustomerCompany->CustomerCompanyKey in Kernel/Config.pm!

Last post by caesar305 « 06 Feb 2015, 20:04
Replies: 2
by caesar305 » 05 Feb 2015, 08:13

2 Replies

1841 Views

Last post by caesar305
06 Feb 2015, 20:04
Ticket Type on AgentTicketCompose

Last post by crythias « 06 Feb 2015, 17:25
Replies: 13
by robintayler » 07 Jul 2010, 04:12

13 Replies

9348 Views

Last post by crythias
06 Feb 2015, 17:25
Closed Tickets

Last post by GandalfUFR « 06 Feb 2015, 14:27

by GandalfUFR » 06 Feb 2015, 14:27

0 Replies

619 Views

Last post by GandalfUFR
06 Feb 2015, 14:27
[process] Rename Process/Activity-IDs

Last post by chrish « 06 Feb 2015, 10:24
Replies: 18
by chrish » 04 Feb 2015, 16:37

18 Replies

8473 Views

Last post by chrish
06 Feb 2015, 10:24
How to get DynamicField value's text in perl module

Last post by RStraub « 06 Feb 2015, 08:18
Replies: 2
by Gunjan » 04 Feb 2015, 12:33

2 Replies

1045 Views

Last post by RStraub
06 Feb 2015, 08:18
how we can change the value of $Self->{ConfigObject}->Get('Ticket::Hook')

Last post by grathi « 05 Feb 2015, 12:57
Replies: 9
by grathi » 14 Jan 2015, 12:12

9 Replies

3001 Views

Last post by grathi
05 Feb 2015, 12:57
Articles taking long to load

Last post by aph « 05 Feb 2015, 11:11
Replies: 2
by aph » 04 Feb 2015, 11:25

2 Replies

1174 Views

Last post by aph
05 Feb 2015, 11:11
[SOLVED] Compose internal mail

Last post by DBSRAJW « 05 Feb 2015, 10:56
Replies: 16
by HervE » 06 May 2011, 11:11

16 Replies

15449 Views

Last post by DBSRAJW
05 Feb 2015, 10:56
Linking Dynamic fields to the Service and SLA forms

Last post by jojo « 05 Feb 2015, 05:24
Replies: 5
by cbruigom » 02 Feb 2015, 21:04

5 Replies

3052 Views

Last post by jojo
05 Feb 2015, 05:24
Using RegEx inside class definitions

Last post by cbruigom « 04 Feb 2015, 22:06

by cbruigom » 04 Feb 2015, 22:06

0 Replies

992 Views

Last post by cbruigom
04 Feb 2015, 22:06
AgentTicketPhone/'Next ticket state' How to make it default NULL and required?

Last post by zbigniew « 04 Feb 2015, 22:05

by zbigniew » 04 Feb 2015, 22:05

0 Replies

834 Views

Last post by zbigniew
04 Feb 2015, 22:05
Missing To-Field in an article in TicketZoom

Last post by Jensito « 04 Feb 2015, 16:00

by Jensito » 04 Feb 2015, 16:00

0 Replies

766 Views

Last post by Jensito
04 Feb 2015, 16:00
Hot to show the name instead of CustomerID in the dashboard?

Last post by reneeb « 04 Feb 2015, 15:50
Replies: 3
by setecastronomy » 22 Jul 2014, 13:47

3 Replies

2298 Views

Last post by reneeb
04 Feb 2015, 15:50
Show process name in Agent interface

Last post by jojo « 04 Feb 2015, 15:41
Replies: 1
by retro2707 » 04 Feb 2015, 15:22

1 Replies

1063 Views

Last post by jojo
04 Feb 2015, 15:41
GenericTicketConnectorSOAP.wsdl can't create port and service

Last post by luprogrammer « 04 Feb 2015, 12:44

by luprogrammer » 04 Feb 2015, 12:44

0 Replies

455 Views

Last post by luprogrammer
04 Feb 2015, 12:44
How to send data from .dtl file to perl file

Last post by Gunjan « 04 Feb 2015, 12:34
Replies: 2
by Gunjan » 03 Feb 2015, 11:04

2 Replies

1519 Views

Last post by Gunjan
04 Feb 2015, 12:34
Set the default Change Template for RfC

Last post by paulcar « 03 Feb 2015, 22:24

by paulcar » 03 Feb 2015, 22:24

0 Replies

354 Views

Last post by paulcar
03 Feb 2015, 22:24
[SOLVED] Hide ticket type 'My mail message' in AgentTicketPhone

Last post by zbigniew « 03 Feb 2015, 20:12
Replies: 4
by zbigniew » 30 Jan 2015, 22:45

4 Replies

2458 Views

Last post by zbigniew
03 Feb 2015, 20:12
Measure Time Spent on Tickets by Each Layer

Last post by jojo « 03 Feb 2015, 16:36
Replies: 3
by zuser » 03 Feb 2015, 14:47

3 Replies

782 Views

Last post by jojo
03 Feb 2015, 16:36
Customer user and CustomerID

Last post by theodore « 03 Feb 2015, 14:58
Replies: 2
by theodore » 03 Feb 2015, 14:14

2 Replies

1488 Views

Last post by theodore
03 Feb 2015, 14:58
Change default URL to index.pl instead of customer.pl

Last post by Julian0o « 03 Feb 2015, 12:57
Replies: 1
by Julian0o » 26 Jan 2015, 14:53

1 Replies

1403 Views

Last post by Julian0o
03 Feb 2015, 12:57
(Solved) Missing tables error in OTRS 4

Last post by bobpitt « 03 Feb 2015, 01:13
Replies: 4
by pituca » 07 Dec 2014, 17:16

4 Replies

3692 Views

Last post by bobpitt
03 Feb 2015, 01:13
Customers can login as Agents with Active Directory Backend

Last post by spike1197 « 02 Feb 2015, 20:32
Replies: 2
by spike1197 » 02 Feb 2015, 19:48

2 Replies

1696 Views

Last post by spike1197
02 Feb 2015, 20:32
&gt added to all email addresses

Last post by OmarHermannsson « 02 Feb 2015, 18:41
Replies: 9
by mmcdonald » 05 Jan 2015, 17:14

9 Replies

4649 Views

Last post by OmarHermannsson
02 Feb 2015, 18:41
Block Customer

Last post by aph « 02 Feb 2015, 17:25
Replies: 1
by nanotowers » 02 Feb 2015, 16:42

1 Replies

1029 Views

Last post by aph
02 Feb 2015, 17:25
Q: How To Show/Hide Dynamic Field for specific Queue

Last post by ruthconde « 02 Feb 2015, 16:46
Replies: 4
by timo2k » 30 Jan 2015, 16:19

4 Replies

3219 Views

Last post by ruthconde
02 Feb 2015, 16:46
How I can add queue in dashboard

Last post by aph « 02 Feb 2015, 16:21
Replies: 1
by grathi » 02 Feb 2015, 14:59

1 Replies

930 Views

Last post by aph
02 Feb 2015, 16:21
I want to create dropdown menu for services

Last post by crythias « 02 Feb 2015, 15:03
Replies: 10
by chandrasekhara » 29 Jan 2015, 17:08

10 Replies

1698 Views

Last post by crythias
02 Feb 2015, 15:03
Open website inside OTRS new module

Last post by aMescAs « 02 Feb 2015, 13:17

by aMescAs » 02 Feb 2015, 13:17

0 Replies

686 Views

Last post by aMescAs
02 Feb 2015, 13:17
Modify ticket options when viewing a ticket

Last post by cengelhardt « 02 Feb 2015, 12:12
Replies: 2
by cengelhardt » 02 Feb 2015, 11:49

2 Replies

1009 Views

Last post by cengelhardt
02 Feb 2015, 12:12
Adding main ticket info into info pane

Last post by jojo « 02 Feb 2015, 12:05
Replies: 11
by givememychoice » 29 Jan 2015, 12:58

11 Replies

1757 Views

Last post by jojo
02 Feb 2015, 12:05
Not Recieving Auto Responses

Last post by Krishopper « 31 Jan 2015, 06:25
Replies: 3
by subarugeek » 12 Dec 2014, 18:22

3 Replies

2320 Views

Last post by Krishopper
31 Jan 2015, 06:25
SLA Alert with Notification (Events) - Email

Last post by raphaelsfontes « 30 Jan 2015, 21:04
Replies: 2
by raphaelsfontes » 29 Jan 2015, 20:49

2 Replies

1476 Views

Last post by raphaelsfontes
30 Jan 2015, 21:04
Service Field on Additional ITSM Fields

Last post by cbruigom « 30 Jan 2015, 21:00

by cbruigom » 30 Jan 2015, 21:00

0 Replies

960 Views

Last post by cbruigom
30 Jan 2015, 21:00
Agent Can´t attach any file

Last post by Soldos « 30 Jan 2015, 20:58

by Soldos » 30 Jan 2015, 20:58

0 Replies

609 Views

Last post by Soldos
30 Jan 2015, 20:58
Update TICKET when CustomerCompanyID is modified

Last post by aMescAs « 30 Jan 2015, 20:01
Replies: 3
by aMescAs » 30 Jan 2015, 14:34

3 Replies

1368 Views

Last post by aMescAs
30 Jan 2015, 20:01
[Solved] Where's the Field "Comment" (in Edit Agent) in Database?

Last post by aMescAs « 30 Jan 2015, 19:39
Replies: 2
by aMescAs » 30 Jan 2015, 19:15

2 Replies

1013 Views

Last post by aMescAs
30 Jan 2015, 19:39
Otrs AutoResponse/Email Templates

Last post by dmritchie2 « 30 Jan 2015, 19:23
Replies: 1
by dmritchie2 » 13 Jan 2015, 00:11

1 Replies

862 Views

Last post by dmritchie2
30 Jan 2015, 19:23
Variable ticket closed on

Last post by aph « 30 Jan 2015, 18:44
Replies: 9
by aph » 21 Jan 2015, 15:29

9 Replies

2347 Views

Last post by aph
30 Jan 2015, 18:44
Status view default sorting

Last post by aph « 30 Jan 2015, 17:56
Replies: 2
by aph » 30 Jan 2015, 16:49

2 Replies

1615 Views

Last post by aph
30 Jan 2015, 17:56
Restore failing in OTRS Appliance

Last post by elitt « 30 Jan 2015, 14:54
Replies: 5
by Bharath » 07 Dec 2014, 14:49

5 Replies

6656 Views

Last post by elitt
30 Jan 2015, 14:54
New ticket: preselected queue, service, sla based on customer attribute

Last post by pebeITS « 30 Jan 2015, 00:55
Replies: 2
by pebeITS » 29 Jan 2015, 00:39

2 Replies

885 Views

Last post by pebeITS
30 Jan 2015, 00:55
Recent Log Entries time span

Last post by aph « 29 Jan 2015, 18:54
Replies: 4
by aph » 29 Jan 2015, 16:12

4 Replies

1692 Views

Last post by aph
29 Jan 2015, 18:54
Noitification to customer on ticket close

Last post by aph « 29 Jan 2015, 17:31
Replies: 14
by aph » 26 Jan 2015, 11:10

14 Replies

4520 Views

Last post by aph
29 Jan 2015, 17:31
How to enable Reply in customer web interface?

Last post by nadeem « 29 Jan 2015, 17:26

by nadeem » 29 Jan 2015, 17:26

0 Replies

391 Views

Last post by nadeem
29 Jan 2015, 17:26
Changing order of drop down values

Last post by aph « 29 Jan 2015, 16:06
Replies: 6
by aph » 28 Jan 2015, 07:14

6 Replies

5022 Views

Last post by aph
29 Jan 2015, 16:06
Spawn Slave (or Subtickets) via Workflow

Last post by jojo « 29 Jan 2015, 15:24
Replies: 8
by RStraub » 14 Mar 2014, 11:37

8 Replies

4127 Views

Last post by jojo
29 Jan 2015, 15:24

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