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Solution time update - custom script or other options

Last post by michalborkowski « 03 Oct 2024, 08:42
Posted in Help

by michalborkowski » 03 Oct 2024, 08:42 » in Help

0 Replies

309 Views

Last post by michalborkowski
03 Oct 2024, 08:42
OTRS generating duplicate tickets

Last post by kamleshpk « 24 Sep 2024, 15:59
Posted in Help

by kamleshpk » 24 Sep 2024, 15:59 » in Help

0 Replies

947 Views

Last post by kamleshpk
24 Sep 2024, 15:59
Znuny Ticketnummer erweiterung

Last post by bangert « 20 Sep 2024, 16:31
Posted in Allgemeines

by bangert » 20 Sep 2024, 16:31 » in Allgemeines

0 Replies

2437 Views

Last post by bangert
20 Sep 2024, 16:31
Intergrating Tactical RMM into Znuny

Last post by nplatt « 17 Sep 2024, 13:06
Posted in Help

by nplatt » 17 Sep 2024, 13:06 » in Help

0 Replies

1599 Views

Last post by nplatt
17 Sep 2024, 13:06
Doku Prozesse

Last post by lalalu42 « 17 Sep 2024, 08:44
Posted in Hilfe

by lalalu42 » 17 Sep 2024, 08:44 » in Hilfe

0 Replies

1567 Views

Last post by lalalu42
17 Sep 2024, 08:44
Richtung Interne (domain) Mails + Antwortfunktion funktionieren nicht wie erwartet

Last post by zezinho « 16 Sep 2024, 13:09
Posted in Hilfe

by zezinho » 16 Sep 2024, 13:09 » in Hilfe

0 Replies

1593 Views

Last post by zezinho
16 Sep 2024, 13:09
System configuration settings are not being saved

Last post by chetannagaonkar « 15 Sep 2024, 14:39
Posted in General

by chetannagaonkar » 15 Sep 2024, 14:39 » in General

0 Replies

1593 Views

Last post by chetannagaonkar
15 Sep 2024, 14:39
Comments to Security Advisories

Last post by root « 29 Aug 2024, 19:00
Posted in General

by root » 29 Aug 2024, 19:00 » in General

0 Replies

2023 Views

Last post by root
29 Aug 2024, 19:00
Hinweise zu Security Advisories

Last post by root « 29 Aug 2024, 18:59
Posted in Allgemeines

by root » 29 Aug 2024, 18:59 » in Allgemeines

0 Replies

2302 Views

Last post by root
29 Aug 2024, 18:59
[erledigt] Sicherheitslücken von OTRS auch in Znuny?

Last post by GustavG « 29 Aug 2024, 17:32
Posted in Allgemeines

by GustavG » 29 Aug 2024, 17:32 » in Allgemeines

0 Replies

1805 Views

Last post by GustavG
29 Aug 2024, 17:32
MS Teams Web Services mit Workflows

Last post by SinnackITSquad « 27 Aug 2024, 14:03
Posted in Hilfe

by SinnackITSquad » 27 Aug 2024, 14:03 » in Hilfe

0 Replies

2144 Views

Last post by SinnackITSquad
27 Aug 2024, 14:03
Making a dynamic field mandatory on the customer.pl form

Last post by mehdiabd « 27 Aug 2024, 11:30
Posted in Help

by mehdiabd » 27 Aug 2024, 11:30 » in Help

0 Replies

1895 Views

Last post by mehdiabd
27 Aug 2024, 11:30
zwei Benachrichtigungen pro Ticket erwünscht

Last post by Santa « 23 Aug 2024, 14:55
Posted in Hilfe

by Santa » 23 Aug 2024, 14:55 » in Hilfe

0 Replies

2030 Views

Last post by Santa
23 Aug 2024, 14:55
multiselect dynamic field not being shown in export (fixed - user error)

Last post by PhyrePhoX « 22 Aug 2024, 12:50
Posted in Help

by PhyrePhoX » 22 Aug 2024, 12:50 » in Help

0 Replies

2107 Views

Last post by PhyrePhoX
22 Aug 2024, 12:50
Auto Time accounting feature

Last post by finalbeta2 « 21 Aug 2024, 14:11
Posted in General

by finalbeta2 » 21 Aug 2024, 14:11 » in General

0 Replies

1990 Views

Last post by finalbeta2
21 Aug 2024, 14:11
Wie kann ich eine Ticketbenachrichtigung mit Anhang versenden ?

Last post by mdrlpde « 14 Aug 2024, 15:35
Posted in Hilfe

by mdrlpde » 14 Aug 2024, 15:35 » in Hilfe

0 Replies

2350 Views

Last post by mdrlpde
14 Aug 2024, 15:35
Znuny 6.4 Migration from CentOS 7 to Rocky 9

Last post by RichH « 13 Aug 2024, 16:28
Posted in General

by RichH » 13 Aug 2024, 16:28 » in General

0 Replies

2436 Views

Last post by RichH
13 Aug 2024, 16:28
TicketUpdate function invalid parameter

Last post by ATD39401 « 12 Aug 2024, 17:06
Posted in Help

by ATD39401 » 12 Aug 2024, 17:06 » in Help

0 Replies

2356 Views

Last post by ATD39401
12 Aug 2024, 17:06
Templates

Last post by ppreininger « 12 Aug 2024, 14:28
Posted in Hilfe

by ppreininger » 12 Aug 2024, 14:28 » in Hilfe

0 Replies

2292 Views

Last post by ppreininger
12 Aug 2024, 14:28
extracting existing attachments from znuny

Last post by beingbaban « 09 Aug 2024, 10:57
Posted in Help

by beingbaban » 09 Aug 2024, 10:57 » in Help

0 Replies

2372 Views

Last post by beingbaban
09 Aug 2024, 10:57
Autofill in Znuny funktioniert nicht bei allen Feldern

Last post by GustavG « 09 Aug 2024, 09:39
Posted in Hilfe

by GustavG » 09 Aug 2024, 09:39 » in Hilfe

0 Replies

2399 Views

Last post by GustavG
09 Aug 2024, 09:39
[gelöst] PDF öffnen, im Browser oder runterladen

Last post by GustavG « 07 Aug 2024, 16:32
Posted in Hilfe

by GustavG » 07 Aug 2024, 16:32 » in Hilfe

0 Replies

2443 Views

Last post by GustavG
07 Aug 2024, 16:32
GET request returning all ticket IDs in main queue rather than just a desired subqueue

Last post by ATD39401 « 01 Aug 2024, 18:36
Posted in Help

by ATD39401 » 01 Aug 2024, 18:36 » in Help

0 Replies

2863 Views

Last post by ATD39401
01 Aug 2024, 18:36
Znuny 7.1.2 Ansicht&Feinheiten

Last post by HanseDaniel « 01 Aug 2024, 14:03
Posted in Hilfe

by HanseDaniel » 01 Aug 2024, 14:03 » in Hilfe

0 Replies

2901 Views

Last post by HanseDaniel
01 Aug 2024, 14:03
No FAQ for 7.1.2?

Last post by gob « 27 Jul 2024, 19:29
Posted in Help

by gob » 27 Jul 2024, 19:29 » in Help

0 Replies

3013 Views

Last post by gob
27 Jul 2024, 19:29
Adding a Time Offset to a Dynamic Field for Scheduling Appointments inside a Process

Last post by Specific « 10 Jul 2024, 15:32
Posted in General

by Specific » 10 Jul 2024, 15:32 » in General

0 Replies

3142 Views

Last post by Specific
10 Jul 2024, 15:32
MigrateToZnuny7_0 script Meldung - Need Message

Last post by reneski « 08 Jul 2024, 17:55
Posted in Hilfe

by reneski » 08 Jul 2024, 17:55 » in Hilfe

0 Replies

3066 Views

Last post by reneski
08 Jul 2024, 17:55
6.5.9 TicketCreate Benachrichtigung 2fach

Last post by zezinho « 04 Jul 2024, 14:26
Posted in Hilfe

by zezinho » 04 Jul 2024, 14:26 » in Hilfe

0 Replies

3123 Views

Last post by zezinho
04 Jul 2024, 14:26
Znuny LTS 6.5.9 - Es wurden 601 ungültige Einstellung(en) in Betrieb genommen

Last post by juergenbarth « 28 Jun 2024, 10:32
Posted in Allgemeines

by juergenbarth » 28 Jun 2024, 10:32 » in Allgemeines

0 Replies

3167 Views

Last post by juergenbarth
28 Jun 2024, 10:32
Get the email address of the ticket responsible in AgentTicketCompose.pm

Last post by rodolfor « 24 Jun 2024, 11:40
Posted in General

by rodolfor » 24 Jun 2024, 11:40 » in General

0 Replies

3171 Views

Last post by rodolfor
24 Jun 2024, 11:40
Reply an article only to the ticket responsible

Last post by rodolfor « 17 Jun 2024, 16:22
Posted in General

by rodolfor » 17 Jun 2024, 16:22 » in General

0 Replies

3133 Views

Last post by rodolfor
17 Jun 2024, 16:22
Tickets werden nicht mehr erstellt

Last post by badwurzach « 10 Jun 2024, 17:57
Posted in Hilfe

by badwurzach » 10 Jun 2024, 17:57 » in Hilfe

0 Replies

3146 Views

Last post by badwurzach
10 Jun 2024, 17:57
Biete OTRS Community Version/ Nachfolger Services an

Last post by tobiOtobo « 05 Jun 2024, 23:46
Posted in Marketplace

by tobiOtobo » 05 Jun 2024, 23:46 » in Marketplace

0 Replies

6640 Views

Last post by tobiOtobo
05 Jun 2024, 23:46
Bei einem Kundenbenutzer Firmen-Tickets nicht mehr sichtbar

Last post by GustavG « 03 Jun 2024, 16:34
Posted in Hilfe

by GustavG » 03 Jun 2024, 16:34 » in Hilfe

0 Replies

3077 Views

Last post by GustavG
03 Jun 2024, 16:34
ACL und Action=AgentTicketSearch

Last post by schulmann « 28 May 2024, 16:00
Posted in Hilfe

by schulmann » 28 May 2024, 16:00 » in Hilfe

0 Replies

3171 Views

Last post by schulmann
28 May 2024, 16:00
Vincular un nuevo ticket a un elemento de preguntas frecuentes al abrirlo

Last post by Cassoli « 24 May 2024, 14:14
Posted in Ayuda

by Cassoli » 24 May 2024, 14:14 » in Ayuda

0 Replies

3442 Views

Last post by Cassoli
24 May 2024, 14:14
Verknüpfen Sie ein neues Ticket beim Öffnen mit einem FAQ-Artikel

Last post by Cassoli « 24 May 2024, 14:13
Posted in Hilfe

by Cassoli » 24 May 2024, 14:13 » in Hilfe

0 Replies

3283 Views

Last post by Cassoli
24 May 2024, 14:13
Associação automática FAQ

Last post by Cassoli « 24 May 2024, 14:08
Posted in Ajuda

by Cassoli » 24 May 2024, 14:08 » in Ajuda

0 Replies

6285 Views

Last post by Cassoli
24 May 2024, 14:08
ITSM Change sending reminder emails despite being completed

Last post by SavignacJ « 16 May 2024, 16:13
Posted in Help

by SavignacJ » 16 May 2024, 16:13 » in Help

0 Replies

2622 Views

Last post by SavignacJ
16 May 2024, 16:13
Fehler in Custom Dynamic-Field Hook für TicketOverviewHooked

Last post by zezinho « 14 May 2024, 14:39
Posted in Hilfe

by zezinho » 14 May 2024, 14:39 » in Hilfe

0 Replies

3044 Views

Last post by zezinho
14 May 2024, 14:39
i can't create customer users

Last post by ovidiuotel « 10 May 2024, 14:11
Posted in General

by ovidiuotel » 10 May 2024, 14:11 » in General

0 Replies

3388 Views

Last post by ovidiuotel
10 May 2024, 14:11
Ldap authentication with azure entra AD DS

Last post by nilskm « 06 May 2024, 09:46
Posted in Help

by nilskm » 06 May 2024, 09:46 » in Help

0 Replies

2796 Views

Last post by nilskm
06 May 2024, 09:46
Security Release of Znuny LTS 6.5.8 and Znuny 7.0.17

Last post by root « 18 Apr 2024, 06:31
Posted in News

by root » 18 Apr 2024, 06:31 » in News

0 Replies

12585 Views

Last post by root
18 Apr 2024, 06:31
Report von Tickets mit mehreren Follow-Ups ohne Agent-Rückmeldung

Last post by tommyvonm « 15 Apr 2024, 17:26
Posted in Allgemeines

by tommyvonm » 15 Apr 2024, 17:26 » in Allgemeines

0 Replies

5597 Views

Last post by tommyvonm
15 Apr 2024, 17:26
The version containing the new features will be released at what time?

Last post by tune6688 « 08 Apr 2024, 10:01
Posted in General

by tune6688 » 08 Apr 2024, 10:01 » in General

0 Replies

5682 Views

Last post by tune6688
08 Apr 2024, 10:01
Webservices - Schulung

Last post by Manfred89 « 05 Apr 2024, 14:34
Posted in Allgemeines

by Manfred89 » 05 Apr 2024, 14:34 » in Allgemeines

0 Replies

5662 Views

Last post by Manfred89
05 Apr 2024, 14:34
Mail bei 125% eskalierter Lösungszeit an Eskalationsmanager

Last post by OhJott « 04 Apr 2024, 12:14
Posted in Hilfe

by OhJott » 04 Apr 2024, 12:14 » in Hilfe

0 Replies

4926 Views

Last post by OhJott
04 Apr 2024, 12:14
Search don't work on OTRS 6.0.15

Last post by bootal « 01 Apr 2024, 10:29
Posted in Help

by bootal » 01 Apr 2024, 10:29 » in Help

0 Replies

4366 Views

Last post by bootal
01 Apr 2024, 10:29
Znuny aus der URL entfernen

Last post by Starlight1986 « 20 Mar 2024, 16:54
Posted in Allgemeines

by Starlight1986 » 20 Mar 2024, 16:54 » in Allgemeines

0 Replies

5602 Views

Last post by Starlight1986
20 Mar 2024, 16:54
Autenticazione LDAP senza mail

Last post by fred1978 « 14 Mar 2024, 11:21
Posted in Come devo fare

by fred1978 » 14 Mar 2024, 11:21 » in Come devo fare

0 Replies

10545 Views

Last post by fred1978
14 Mar 2024, 11:21

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