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Agent Login via Active Directory

Last post by supertuxi « 19 Jun 2020, 08:58
Replies: 3
by supertuxi » 18 Jun 2020, 11:14

3 Replies

2997 Views

Last post by supertuxi
19 Jun 2020, 08:58
Updating OTRS 5.0.28 to 6.0.27 fails

Last post by drodralv « 18 Jun 2020, 11:47
Replies: 3
by drodralv » 16 Jun 2020, 15:17

3 Replies

2273 Views

Last post by drodralv
18 Jun 2020, 11:47
Upgrade OTRS from 5.0.23 to 6.0.1 Error:Unable to migrate Ticket::StorageModule

Last post by drodralv « 18 Jun 2020, 11:07
Replies: 3
by Yassine » 04 Dec 2017, 16:28

3 Replies

4276 Views

Last post by drodralv
18 Jun 2020, 11:07
Corrupt attachment

Last post by zzz « 16 Jun 2020, 17:05
Replies: 3
by mehdiabd » 12 Jun 2020, 16:50

3 Replies

2180 Views

Last post by zzz
16 Jun 2020, 17:05
Link_relation table

Last post by mtrissi « 16 Jun 2020, 13:35
Replies: 8
by mtrissi » 10 Jun 2020, 14:45

8 Replies

3168 Views

Last post by mtrissi
16 Jun 2020, 13:35
Manage Customer User-Service Relations

Last post by szabolcssandor « 16 Jun 2020, 09:15
Replies: 4
by szabolcssandor » 15 Jun 2020, 09:24

4 Replies

1866 Views

Last post by szabolcssandor
16 Jun 2020, 09:15
OTRS 5s inaccessible due to Browser Warning

Last post by RTPalmer « 12 Jun 2020, 11:15
Replies: 6
by RTPalmer » 11 Jun 2020, 16:17

6 Replies

5502 Views

Last post by RTPalmer
12 Jun 2020, 11:15
X-OTRS-Loop no longer preventing autoreply (v6)

Last post by 1soproni « 10 Jun 2020, 19:10
Replies: 9
by KimmoJ » 17 Jul 2018, 11:54

9 Replies

9889 Views

Last post by 1soproni
10 Jun 2020, 19:10
Add iCal file in Appointment Notification - OTRS 6

Last post by alessandrom « 08 Jun 2020, 19:49

by alessandrom » 08 Jun 2020, 19:49

0 Replies

1660 Views

Last post by alessandrom
08 Jun 2020, 19:49
Working hours issue

Last post by jojo « 08 Jun 2020, 16:17
Replies: 7
by badaboom » 01 Jun 2020, 17:04

7 Replies

3194 Views

Last post by jojo
08 Jun 2020, 16:17
unlock ticket delta time error

Last post by jroske77 « 04 Jun 2020, 16:53

by jroske77 » 04 Jun 2020, 16:53

0 Replies

1665 Views

Last post by jroske77
04 Jun 2020, 16:53
move automatically a ticket to an specific queue

Last post by jojo « 02 Jun 2020, 20:06
Replies: 1
by barrosov84 » 02 Jun 2020, 19:53

1 Replies

1145 Views

Last post by jojo
02 Jun 2020, 20:06
Ticket OverView became empty

Last post by wurzel « 02 Jun 2020, 10:21
Replies: 6
by AMasini » 01 Jun 2020, 16:59

6 Replies

3161 Views

Last post by wurzel
02 Jun 2020, 10:21
DBUpdate-to-6-pl fails.

Last post by janjoh « 31 May 2020, 10:12
Replies: 5
by janjoh » 16 Feb 2018, 14:29

5 Replies

11094 Views

Last post by janjoh
31 May 2020, 10:12
NTLM Authentication in OTRS 6 (.0.25) on Apache 2.4 (.33) under Linux

Last post by wurzel « 28 May 2020, 16:26
Replies: 1
by miharix » 28 May 2020, 14:36

1 Replies

1362 Views

Last post by wurzel
28 May 2020, 16:26
Email reply without quote

Last post by wurzel « 28 May 2020, 16:25
Replies: 9
by apolloit » 27 May 2020, 13:48

9 Replies

4885 Views

Last post by wurzel
28 May 2020, 16:25
Multiple same dynamic fields in ticket/process

Last post by skullz « 28 May 2020, 15:50
Replies: 6
by dariomtc » 28 May 2020, 12:07

6 Replies

2063 Views

Last post by skullz
28 May 2020, 15:50
Open Hyperlink in new Browser tab

Last post by apolloit « 28 May 2020, 15:30
Replies: 1
by apolloit » 28 May 2020, 14:58

1 Replies

1016 Views

Last post by apolloit
28 May 2020, 15:30
Create Article in perl (otrs6)

Last post by root « 27 May 2020, 11:24
Replies: 5
by steeman » 24 Mar 2020, 11:44

5 Replies

2719 Views

Last post by root
27 May 2020, 11:24
List all customers in "Customer User Administration"

Last post by apolloit « 26 May 2020, 10:29
Replies: 5
by apolloit » 22 May 2020, 12:27

5 Replies

3161 Views

Last post by apolloit
26 May 2020, 10:29
limit visibility Tickets to operators based Service

Last post by serena « 25 May 2020, 10:35
Replies: 2
by serena » 02 Dec 2019, 18:28

2 Replies

2352 Views

Last post by serena
25 May 2020, 10:35
Statistics Report - "Contract" column?

Last post by root « 22 May 2020, 18:30
Replies: 1
by AMasini » 22 May 2020, 15:16

1 Replies

1200 Views

Last post by root
22 May 2020, 18:30
OTRS 6 does not send emails

Last post by simonh « 21 May 2020, 13:19
Replies: 6
by simonh » 21 May 2020, 09:03

6 Replies

2924 Views

Last post by simonh
21 May 2020, 13:19
recorded dialog inputs not able to view in process ticket

Last post by skullz « 20 May 2020, 21:38
Replies: 8
by ashwinigore » 06 May 2020, 06:25

8 Replies

4277 Views

Last post by skullz
20 May 2020, 21:38
How add field to Add Customer window?

Last post by wurzel « 20 May 2020, 16:26
Replies: 1
by AMasini » 20 May 2020, 14:46

1 Replies

1321 Views

Last post by wurzel
20 May 2020, 16:26
Assigning Dynamic Fileds to a Queue

Last post by root « 20 May 2020, 16:09
Replies: 1
by testuser17 » 20 May 2020, 10:26

1 Replies

1055 Views

Last post by root
20 May 2020, 16:09
Attaching file Web Service delays even 5 hours

Last post by jojo « 20 May 2020, 15:24
Replies: 8
by drodralv » 19 May 2020, 16:47

8 Replies

5570 Views

Last post by jojo
20 May 2020, 15:24
Fetch IMAP mail interval

Last post by zzz « 19 May 2020, 16:16
Replies: 15
by Maayan » 22 Oct 2015, 18:07

15 Replies

22782 Views

Last post by zzz
19 May 2020, 16:16
Increase width of ticket checklist label

Last post by zzz « 18 May 2020, 15:11
Replies: 4
by sgshp » 06 May 2020, 14:30

4 Replies

2924 Views

Last post by zzz
18 May 2020, 15:11
Upgrading from 3.0.11 to 6.0.27 loses all data

Last post by jojo « 17 May 2020, 18:46
Replies: 4
by sedlacek » 17 May 2020, 14:37

4 Replies

1842 Views

Last post by jojo
17 May 2020, 18:46
Hide Dynamic Field before select Queue

Last post by zzz « 15 May 2020, 12:20
Replies: 5
by Lucav06 » 07 Jan 2019, 12:34

5 Replies

5641 Views

Last post by zzz
15 May 2020, 12:20
Adding Dynamic field to Customer Admin

Last post by apolloit « 15 May 2020, 09:55
Replies: 5
by apolloit » 13 May 2020, 23:46

5 Replies

3401 Views

Last post by apolloit
15 May 2020, 09:55
Change OTRS attachments store path.

Last post by jojo « 15 May 2020, 00:06
Replies: 6
by vasanthsherly » 22 Feb 2019, 09:56

6 Replies

5452 Views

Last post by jojo
15 May 2020, 00:06
Set ticketObject variable to other independent variable?

Last post by crynof « 14 May 2020, 20:30

by crynof » 14 May 2020, 20:30

0 Replies

1758 Views

Last post by crynof
14 May 2020, 20:30
Note dynamic field to trigger email notification to queue

Last post by jroske77 « 14 May 2020, 17:11
Replies: 12
by jroske77 » 12 May 2020, 19:16

12 Replies

4103 Views

Last post by jroske77
14 May 2020, 17:11
OTRS 6.0.27 broken build, cannot find Moo perl module

Last post by maro584 « 13 May 2020, 08:56
Replies: 20
by jbaptiste » 28 Mar 2020, 00:20

20 Replies

61190 Views

Last post by maro584
13 May 2020, 08:56
DBUpdate-to-6.pl: utf8 "\xE1" does not map to Unicode at /opt/otrs/Kernel/System/Main.pm line 340, <$FH> chunk 1

Last post by tentacle « 13 May 2020, 02:51
Replies: 10
by brunocampos87 » 02 Feb 2018, 15:31

10 Replies

7096 Views

Last post by tentacle
13 May 2020, 02:51
ITSM Import with field being Required

Last post by root « 12 May 2020, 19:30
Replies: 1
by ceaston » 12 May 2020, 19:00

1 Replies

891 Views

Last post by root
12 May 2020, 19:30
Phone new screen, hide Dynamic fields except for one group

Last post by wurzel « 12 May 2020, 08:30
Replies: 2
by drodralv » 11 May 2020, 12:05

2 Replies

1751 Views

Last post by wurzel
12 May 2020, 08:30
Allow customer read only to all tickets in queue

Last post by dsekelybrs « 08 May 2020, 19:39
Replies: 1
by dsekelybrs » 07 May 2020, 17:28

1 Replies

1097 Views

Last post by dsekelybrs
08 May 2020, 19:39
Move all mails from a list to junk folder

Last post by eXRadikal « 08 May 2020, 18:53
Replies: 3
by eXRadikal » 27 Apr 2020, 18:01

3 Replies

1517 Views

Last post by eXRadikal
08 May 2020, 18:53
how to approve Change in ITSM

Last post by ashwinigore « 08 May 2020, 15:15
Replies: 8
by ashwinigore » 05 May 2020, 07:33

8 Replies

4123 Views

Last post by ashwinigore
08 May 2020, 15:15
Article move

Last post by gawkla « 08 May 2020, 11:02
Replies: 5
by gawkla » 05 May 2020, 00:39

5 Replies

3387 Views

Last post by gawkla
08 May 2020, 11:02
OTRS-CGI-44 - What does it mean !?

Last post by zzz « 07 May 2020, 14:10
Replies: 1
by annagawin » 07 May 2020, 14:04

1 Replies

1293 Views

Last post by zzz
07 May 2020, 14:10
Possibility to delete "Merge" from agent ticket zoom

Last post by zzz « 07 May 2020, 12:19
Replies: 1
by annagawin » 07 May 2020, 12:17

1 Replies

981 Views

Last post by zzz
07 May 2020, 12:19
Can't sort CIs by name in Customer Information Centre.

Last post by daveybops « 07 May 2020, 10:51
Replies: 1
by daveybops » 04 May 2020, 18:54

1 Replies

845 Views

Last post by daveybops
07 May 2020, 10:51
ITSM CMDB Import Issues

Last post by ceaston « 07 May 2020, 00:05
Replies: 4
by ceaston » 06 May 2020, 21:02

4 Replies

1918 Views

Last post by ceaston
07 May 2020, 00:05
Assing tasks (via Ticket) to agents

Last post by skullz « 06 May 2020, 22:35
Replies: 4
by GabrielV » 04 May 2020, 22:06

4 Replies

2409 Views

Last post by skullz
06 May 2020, 22:35
Article internal email in slave tickets

Last post by drodralv « 06 May 2020, 12:17
Replies: 1
by drodralv » 06 May 2020, 12:15

1 Replies

1157 Views

Last post by drodralv
06 May 2020, 12:17
Enable warning popup before submitting form?

Last post by wurzel « 05 May 2020, 22:22
Replies: 5
by crynof » 05 May 2020, 19:26

5 Replies

2265 Views

Last post by wurzel
05 May 2020, 22:22

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