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Modify GenericInterface.xml on OTRS 6.0.3

Last post by skullz « 15 Feb 2020, 15:53
Replies: 5
by fpaco » 03 Jan 2018, 16:59

5 Replies

3608 Views

Last post by skullz
15 Feb 2020, 15:53
[Unsolved]Setting default responsible on process ticket

Last post by zzz « 12 Feb 2020, 16:22
Replies: 3
by harrypet » 12 Feb 2020, 15:09

3 Replies

1655 Views

Last post by zzz
12 Feb 2020, 16:22
Customization on css in process ticket

Last post by harrypet « 12 Feb 2020, 15:44
Replies: 5
by harrypet » 05 Feb 2020, 05:53

5 Replies

3779 Views

Last post by harrypet
12 Feb 2020, 15:44
[SOLVED] Process Ticket Notifications

Last post by abelic « 08 Feb 2020, 14:33
Replies: 4
by abelic » 06 Feb 2020, 12:20

4 Replies

1815 Views

Last post by abelic
08 Feb 2020, 14:33
[Solved] Can't search multilanguage tickets

Last post by kelvinwuko « 07 Feb 2020, 16:50

by kelvinwuko » 07 Feb 2020, 16:50

0 Replies

1678 Views

Last post by kelvinwuko
07 Feb 2020, 16:50
Constant error in MailQueue

Last post by KimmoJ « 06 Feb 2020, 11:57
Replies: 3
by josecito22 » 17 Jul 2018, 05:28

3 Replies

19823 Views

Last post by KimmoJ
06 Feb 2020, 11:57
[Solved] ACL restriction on Activity Dialog

Last post by harrypet « 06 Feb 2020, 10:26
Replies: 7
by harrypet » 04 Feb 2020, 10:50

7 Replies

2819 Views

Last post by harrypet
06 Feb 2020, 10:26
Some emails not fetched on OTRS 6.0.20

Last post by pnchimbi « 06 Feb 2020, 07:39
Replies: 6
by pnchimbi » 15 Jan 2020, 08:19

6 Replies

3041 Views

Last post by pnchimbi
06 Feb 2020, 07:39
Ticket Attachments add-on installation problem

Last post by zzz « 05 Feb 2020, 14:59
Replies: 5
by maro584 » 05 Feb 2020, 11:19

5 Replies

2361 Views

Last post by zzz
05 Feb 2020, 14:59
Updating value of dynamic fields

Last post by zzz « 05 Feb 2020, 14:36
Replies: 15
by msaeed » 23 Jul 2013, 08:00

15 Replies

9467 Views

Last post by zzz
05 Feb 2020, 14:36
SSO require group ldap

Last post by lukbec « 05 Feb 2020, 12:33

by lukbec » 05 Feb 2020, 12:33

0 Replies

1761 Views

Last post by lukbec
05 Feb 2020, 12:33
Set default Subject and body in Article

Last post by harrypet « 05 Feb 2020, 06:02

by harrypet » 05 Feb 2020, 06:02

0 Replies

1657 Views

Last post by harrypet
05 Feb 2020, 06:02
How

Last post by root « 03 Feb 2020, 20:03
Replies: 3
by arturfortunato » 31 Jan 2020, 19:08

3 Replies

1540 Views

Last post by root
03 Feb 2020, 20:03
ACL to activate lock/unlock for admin users on all tickets

Last post by root « 03 Feb 2020, 16:17
Replies: 3
by MartinLaursen » 03 Feb 2020, 13:25

3 Replies

1633 Views

Last post by root
03 Feb 2020, 16:17
No articles shown on the WebGUI

Last post by hsaringer « 03 Feb 2020, 12:07
Replies: 9
by hsaringer » 24 Jan 2020, 12:59

9 Replies

2966 Views

Last post by hsaringer
03 Feb 2020, 12:07
Tickets backup for another OTRS instance

Last post by root « 31 Jan 2020, 08:26
Replies: 3
by altronrain » 30 Jan 2020, 09:31

3 Replies

1861 Views

Last post by root
31 Jan 2020, 08:26
Search Customer User by telephone

Last post by wurzel « 30 Jan 2020, 15:08
Replies: 3
by sicurlock » 30 Jan 2020, 14:26

3 Replies

1573 Views

Last post by wurzel
30 Jan 2020, 15:08
Ticket Number got reset to "0". can I fix?

Last post by spike1197 « 29 Jan 2020, 21:10
Replies: 2
by spike1197 » 29 Jan 2020, 10:22

2 Replies

1198 Views

Last post by spike1197
29 Jan 2020, 21:10
No field "to" when change owner.

Last post by skullz « 29 Jan 2020, 13:51
Replies: 3
by lukbec » 29 Jan 2020, 01:46

3 Replies

1520 Views

Last post by skullz
29 Jan 2020, 13:51
New Phone Ticket in Agent Interface

Last post by sidrah « 28 Jan 2020, 07:50
Replies: 2
by Harikumar » 06 Sep 2011, 09:34

2 Replies

1714 Views

Last post by sidrah
28 Jan 2020, 07:50
ACL help required

Last post by wurzel « 27 Jan 2020, 14:14
Replies: 1
by richym76 » 27 Jan 2020, 12:42

1 Replies

892 Views

Last post by wurzel
27 Jan 2020, 14:14
SMTP - SSL/TLS

Last post by abelic « 27 Jan 2020, 12:10

by abelic » 27 Jan 2020, 12:10

0 Replies

1727 Views

Last post by abelic
27 Jan 2020, 12:10
How to auto adjust Customer comments to text height

Last post by rafitin « 24 Jan 2020, 14:55

by rafitin » 24 Jan 2020, 14:55

0 Replies

1636 Views

Last post by rafitin
24 Jan 2020, 14:55
Restrict Customer for Agent

Last post by rds « 23 Jan 2020, 23:19
Replies: 4
by whyte » 23 Jan 2013, 17:51

4 Replies

3828 Views

Last post by rds
23 Jan 2020, 23:19
Office 365 need Multi-Factor Authentication (MFA) accessing to fecth mail

Last post by root « 23 Jan 2020, 17:59
Replies: 3
by paolobrog » 23 Jan 2020, 10:17

3 Replies

2549 Views

Last post by root
23 Jan 2020, 17:59
TicketPrint as HTML

Last post by barthekk « 23 Jan 2020, 11:38

by barthekk » 23 Jan 2020, 11:38

0 Replies

1870 Views

Last post by barthekk
23 Jan 2020, 11:38
REST API - Article field CC

Last post by root « 23 Jan 2020, 11:13
Replies: 2
by SSpt » 23 Jan 2020, 01:50

2 Replies

1454 Views

Last post by root
23 Jan 2020, 11:13
How to implement the creation of a complex index into sopm-file?

Last post by edi « 21 Jan 2020, 17:22
Replies: 2
by edi » 21 Jan 2020, 15:58

2 Replies

1190 Views

Last post by edi
21 Jan 2020, 17:22
Hiding Phone call inbound and phone call outbound

Last post by wurzel « 21 Jan 2020, 09:11
Replies: 3
by givmeasec » 03 Apr 2012, 11:51

3 Replies

1522 Views

Last post by wurzel
21 Jan 2020, 09:11
[solved]Ticket notifications not working correctly

Last post by Jessi « 20 Jan 2020, 14:11
Replies: 1
by Jessi » 20 Jan 2020, 10:35

1 Replies

1335 Views

Last post by Jessi
20 Jan 2020, 14:11
[SOLVED] SQL error

Last post by zzz « 18 Jan 2020, 02:17
Replies: 4
by nanotowers » 19 Nov 2014, 22:19

4 Replies

2035 Views

Last post by zzz
18 Jan 2020, 02:17
Resulting OTRS config ignores Config.pm

Last post by altronrain « 17 Jan 2020, 09:09
Replies: 16
by altronrain » 20 Nov 2019, 16:05

16 Replies

9152 Views

Last post by altronrain
17 Jan 2020, 09:09
Help with procmail configuration

Last post by wurzel « 16 Jan 2020, 08:50
Replies: 1
by flippertom » 16 Jan 2020, 06:41

1 Replies

1160 Views

Last post by wurzel
16 Jan 2020, 08:50
Problem new ConfigItem

Last post by fmj1988 « 14 Jan 2020, 22:47
Replies: 1
by fmj1988 » 10 Jan 2020, 15:51

1 Replies

995 Views

Last post by fmj1988
14 Jan 2020, 22:47
GenericInterface REST Authorization issues

Last post by bcools « 13 Jan 2020, 14:18
Replies: 4
by bcools » 09 Jan 2020, 12:45

4 Replies

6022 Views

Last post by bcools
13 Jan 2020, 14:18
Displaying ticket solution time at customer portal (and including it to e-mail notifications as well)

Last post by federikin « 12 Jan 2020, 14:09

by federikin » 12 Jan 2020, 14:09

0 Replies

1882 Views

Last post by federikin
12 Jan 2020, 14:09
ReadOnly Access to Customer Lists

Last post by charlyfarias « 10 Jan 2020, 20:22
Replies: 1
by mjunek » 03 May 2012, 04:33

1 Replies

1150 Views

Last post by charlyfarias
10 Jan 2020, 20:22
Chnage Article Visibility After Upgrade to OTRS6

Last post by root « 10 Jan 2020, 19:44
Replies: 1
by simongutman » 10 Jan 2020, 17:58

1 Replies

1059 Views

Last post by root
10 Jan 2020, 19:44
Could not re-process email (SpoolMailsReprocess)

Last post by jojo « 10 Jan 2020, 12:19
Replies: 2
by DerKiLLa » 09 Jan 2020, 10:01

2 Replies

1926 Views

Last post by jojo
10 Jan 2020, 12:19
SLA - Questions

Last post by wuff343 « 09 Jan 2020, 16:37
Replies: 2
by wuff343 » 09 Jan 2020, 15:39

2 Replies

1060 Views

Last post by wuff343
09 Jan 2020, 16:37
Custom Module (Generic Agent Job Management)

Last post by steeman « 09 Jan 2020, 14:23
Replies: 2
by steeman » 20 Dec 2019, 12:08

2 Replies

4072 Views

Last post by steeman
09 Jan 2020, 14:23
[SOLVED] found unknown arguments @ SpoolMailsReprocess

Last post by zzz « 08 Jan 2020, 10:26
Replies: 1
by DerKiLLa » 08 Jan 2020, 10:20

1 Replies

1655 Views

Last post by zzz
08 Jan 2020, 10:26
Templates - Only filled fields

Last post by smgo « 07 Jan 2020, 19:24

by smgo » 07 Jan 2020, 19:24

0 Replies

1992 Views

Last post by smgo
07 Jan 2020, 19:24
Can't finish installation with Installer.pl

Last post by loofid « 06 Jan 2020, 15:58
Replies: 8
by loofid » 27 Dec 2019, 18:31

8 Replies

5689 Views

Last post by loofid
06 Jan 2020, 15:58
Using OTRS with Gsuite (From October 30)

Last post by wurzel « 05 Jan 2020, 10:21
Replies: 5
by nfactorial » 30 Jul 2019, 08:28

5 Replies

4479 Views

Last post by wurzel
05 Jan 2020, 10:21
TimeAccounting 5.0.18 - Unable to modify or update timeaccounting period

Last post by ITLogSupport « 03 Jan 2020, 17:06
Replies: 2
by ITLogSupport » 02 Jan 2020, 13:30

2 Replies

1705 Views

Last post by ITLogSupport
03 Jan 2020, 17:06
[SOLVED] How do I dynamically fill the 'To' field in a reply template?

Last post by zzz « 03 Jan 2020, 16:38
Replies: 3
by tz82 » 30 Dec 2019, 16:50

3 Replies

1803 Views

Last post by zzz
03 Jan 2020, 16:38
Show by default "all opened tickets" in Customer Information center

Last post by wurzel « 03 Jan 2020, 14:51
Replies: 1
by gawkla » 03 Jan 2020, 13:14

1 Replies

996 Views

Last post by wurzel
03 Jan 2020, 14:51
Pasting from Excel

Last post by RichH « 23 Dec 2019, 23:47
Replies: 3
by RichH » 23 Dec 2019, 18:09

3 Replies

2093 Views

Last post by RichH
23 Dec 2019, 23:47
ITSM Dynamic Fields problem

Last post by barthekk « 23 Dec 2019, 11:24

by barthekk » 23 Dec 2019, 11:24

0 Replies

2076 Views

Last post by barthekk
23 Dec 2019, 11:24

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