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multiple agent view only single customer created ticket.

Last post by otrsTerrence « 12 Apr 2013, 03:50
Replies: 2
by otrsTerrence » 11 Apr 2013, 13:05

2 Replies

1117 Views

Last post by otrsTerrence
12 Apr 2013, 03:50
Ticket update time not updating

Last post by danielbathke « 11 Apr 2013, 19:01

by danielbathke » 11 Apr 2013, 19:01

0 Replies

352 Views

Last post by danielbathke
11 Apr 2013, 19:01
Force view of "tickets on my queues" agent dashboard

Last post by crythias « 11 Apr 2013, 15:52
Replies: 3
by IXLabs » 11 Apr 2013, 13:02

3 Replies

11617 Views

Last post by crythias
11 Apr 2013, 15:52
Maximum Closed Tickets

Last post by Sophy978 « 11 Apr 2013, 15:29
Replies: 7
by nvanderhave » 09 Aug 2012, 09:38

7 Replies

6745 Views

Last post by Sophy978
11 Apr 2013, 15:29
ssl only at login page

Last post by crythias « 11 Apr 2013, 14:57
Replies: 5
by videanuadrian » 08 Apr 2013, 12:07

5 Replies

1287 Views

Last post by crythias
11 Apr 2013, 14:57
Need to move servers

Last post by minijay « 11 Apr 2013, 14:26
Replies: 4
by minijay » 11 Apr 2013, 08:50

4 Replies

2392 Views

Last post by minijay
11 Apr 2013, 14:26
How can the agent solve the ticket?

Last post by Zeinab « 11 Apr 2013, 14:21
Replies: 2
by Zeinab » 11 Apr 2013, 10:08

2 Replies

859 Views

Last post by Zeinab
11 Apr 2013, 14:21
SLA mandatory for some services!

Last post by crythias « 11 Apr 2013, 14:08
Replies: 1
by irba » 11 Apr 2013, 11:47

1 Replies

822 Views

Last post by crythias
11 Apr 2013, 14:08
[solved]Can SLAs include dynamic fields?

Last post by crythias « 11 Apr 2013, 02:44
Replies: 1
by ob1 » 11 Apr 2013, 02:36

1 Replies

388 Views

Last post by crythias
11 Apr 2013, 02:44
Junk Tickets

Last post by Electromancer « 11 Apr 2013, 00:58
Replies: 4
by Electromancer » 10 Apr 2013, 19:42

4 Replies

3525 Views

Last post by Electromancer
11 Apr 2013, 00:58
Customer User group Permission Limit?

Last post by crythias « 10 Apr 2013, 21:52
Replies: 3
by Rmack09 » 10 Apr 2013, 20:29

3 Replies

2042 Views

Last post by crythias
10 Apr 2013, 21:52
What tag for autoclose state?

Last post by crythias « 10 Apr 2013, 18:02
Replies: 3
by yuri0001 » 10 Apr 2013, 09:32

3 Replies

3163 Views

Last post by crythias
10 Apr 2013, 18:02
(SOLVED) Problem with agent notification of ticket closure

Last post by bayerex « 10 Apr 2013, 17:16
Replies: 3
by bayerex » 09 Apr 2013, 14:52

3 Replies

950 Views

Last post by bayerex
10 Apr 2013, 17:16
(SOLVED)Customer Ticket Templates|Browser auto-fillin plugin

Last post by bayerex « 10 Apr 2013, 17:14
Replies: 1
by bayerex » 10 Apr 2013, 15:09

1 Replies

550 Views

Last post by bayerex
10 Apr 2013, 17:14
[SOLVED] Default Ticket State

Last post by Kris « 10 Apr 2013, 14:35
Replies: 3
by Kris » 08 Apr 2013, 11:22

3 Replies

1653 Views

Last post by Kris
10 Apr 2013, 14:35
[SOLVED] Dispatch menu and screen

Last post by crythias « 10 Apr 2013, 13:59
Replies: 8
by jodp » 08 Apr 2013, 17:44

8 Replies

1298 Views

Last post by crythias
10 Apr 2013, 13:59
Problem OTRS 3.2.4 and plugin System Monitoring

Last post by lpignedoli « 10 Apr 2013, 09:42
Replies: 2
by lpignedoli » 09 Apr 2013, 15:04

2 Replies

1090 Views

Last post by lpignedoli
10 Apr 2013, 09:42
Automatic unlock of closed & merged tickets not working

Last post by Jeanette « 10 Apr 2013, 09:30
Replies: 2
by Jeanette » 04 Apr 2013, 10:12

2 Replies

1651 Views

Last post by Jeanette
10 Apr 2013, 09:30
[SOLVED] Agent Notification not working on Some Users

Last post by crythias « 10 Apr 2013, 01:03
Replies: 12
by austinknight » 09 Apr 2013, 18:31

12 Replies

3632 Views

Last post by crythias
10 Apr 2013, 01:03
Stop/Restart OTRS???

Last post by crythias « 10 Apr 2013, 00:01
Replies: 1
by guillo » 09 Apr 2013, 23:36

1 Replies

1877 Views

Last post by crythias
10 Apr 2013, 00:01
new cmbd class without breaking ticket links?

Last post by Sophy978 « 09 Apr 2013, 21:33

by Sophy978 » 09 Apr 2013, 21:33

0 Replies

668 Views

Last post by Sophy978
09 Apr 2013, 21:33
[SOLVED] LDAP over SSL

Last post by markinct « 09 Apr 2013, 20:50
Replies: 2
by markinct » 09 Apr 2013, 19:45

2 Replies

3938 Views

Last post by markinct
09 Apr 2013, 20:50
[Solved] Enable Create Change button

Last post by skullz « 09 Apr 2013, 15:17
Replies: 5
by skullz » 09 Apr 2013, 10:09

5 Replies

2597 Views

Last post by skullz
09 Apr 2013, 15:17
Updating OTRS 3.0.6 to 3.2.latest

Last post by crythias « 09 Apr 2013, 14:32
Replies: 3
by Kieran » 09 Apr 2013, 13:30

3 Replies

790 Views

Last post by crythias
09 Apr 2013, 14:32
Pasting image into FAQ's issues

Last post by eturconi « 09 Apr 2013, 13:47
Replies: 9
by jschlueter » 30 Nov 2012, 16:13

9 Replies

3949 Views

Last post by eturconi
09 Apr 2013, 13:47
Customer dropdown while creating new ticket

Last post by reneeb « 09 Apr 2013, 13:44
Replies: 2
by christiaanvana » 09 Apr 2013, 13:40

2 Replies

1184 Views

Last post by reneeb
09 Apr 2013, 13:44
(SOLVED) Another Query - Queue Views

Last post by Paulc « 09 Apr 2013, 13:39
Replies: 2
by Paulc » 09 Apr 2013, 09:57

2 Replies

1252 Views

Last post by Paulc
09 Apr 2013, 13:39
priority update

Last post by SantaPe « 09 Apr 2013, 13:35
Replies: 2
by SantaPe » 09 Apr 2013, 09:37

2 Replies

1171 Views

Last post by SantaPe
09 Apr 2013, 13:35
Do mandatory SLA and service

Last post by irba « 09 Apr 2013, 13:34
Replies: 4
by shivendra » 25 Jan 2013, 06:24

4 Replies

2220 Views

Last post by irba
09 Apr 2013, 13:34
The ticket doesn't close automatically after forward

Last post by Zeinab « 09 Apr 2013, 12:05

by Zeinab » 09 Apr 2013, 12:05

0 Replies

511 Views

Last post by Zeinab
09 Apr 2013, 12:05
Report doesn't show on "last week" criterion

Last post by Ramata « 09 Apr 2013, 09:06

by Ramata » 09 Apr 2013, 09:06

0 Replies

618 Views

Last post by Ramata
09 Apr 2013, 09:06
Company Status show in ticket

Last post by dantheman972 « 08 Apr 2013, 19:07
Replies: 12
by StClaus » 09 Feb 2013, 19:47

12 Replies

3538 Views

Last post by dantheman972
08 Apr 2013, 19:07
[SOLVED] Show the impact on the customer front-end

Last post by jojo « 08 Apr 2013, 18:14
Replies: 1
by dcorbera » 08 Apr 2013, 16:57

1 Replies

550 Views

Last post by jojo
08 Apr 2013, 18:14
last customer interaction in Agent Dashboard

Last post by jorjac « 08 Apr 2013, 17:58
Replies: 2
by jorjac » 07 Feb 2013, 17:22

2 Replies

1729 Views

Last post by jorjac
08 Apr 2013, 17:58
Upgrading OTRS From 3.0.10 to 3.2.3 CENTOS 6.3

Last post by crythias « 08 Apr 2013, 16:51
Replies: 6
by masarumi » 25 Mar 2013, 23:20

6 Replies

3332 Views

Last post by crythias
08 Apr 2013, 16:51
Auto reply on email & phone ticket creation

Last post by jojo « 08 Apr 2013, 14:36
Replies: 2
by IXLabs » 08 Apr 2013, 13:28

2 Replies

1367 Views

Last post by jojo
08 Apr 2013, 14:36
[Solved]Customer interface- show 7 dats stats

Last post by jojo « 08 Apr 2013, 09:00
Replies: 5
by darshakamodi » 06 Apr 2013, 08:06

5 Replies

1625 Views

Last post by jojo
08 Apr 2013, 09:00
New ticket notification error in backend?

Last post by sim0 « 07 Apr 2013, 19:47
Replies: 2
by sim0 » 07 Apr 2013, 15:51

2 Replies

447 Views

Last post by sim0
07 Apr 2013, 19:47
help with installation

Last post by KlausNehrer « 05 Apr 2013, 19:26
Replies: 1
by bray » 05 Apr 2013, 14:17

1 Replies

529 Views

Last post by KlausNehrer
05 Apr 2013, 19:26
Customer view Default queue selection not showing

Last post by crythias « 05 Apr 2013, 16:51
Replies: 6
by darshakamodi » 03 Apr 2013, 18:14

6 Replies

2093 Views

Last post by crythias
05 Apr 2013, 16:51
Set default text for textbox in sysconfig

Last post by adt « 05 Apr 2013, 14:26
Replies: 2
by adt » 05 Apr 2013, 09:41

2 Replies

888 Views

Last post by adt
05 Apr 2013, 14:26
[solved] Pending Time changes at Agent response

Last post by crythias « 05 Apr 2013, 14:03
Replies: 11
by hcc » 19 Sep 2012, 14:15

11 Replies

7004 Views

Last post by crythias
05 Apr 2013, 14:03
Is it Possible to Send Notification When Note is Applied?

Last post by crythias « 05 Apr 2013, 13:54
Replies: 6
by donmiyagi » 20 Sep 2012, 16:59

6 Replies

3634 Views

Last post by crythias
05 Apr 2013, 13:54
Limit queues access but letting customer view all

Last post by jojo « 05 Apr 2013, 12:04
Replies: 3
by IXLabs » 05 Apr 2013, 10:00

3 Replies

1599 Views

Last post by jojo
05 Apr 2013, 12:04
SegFault error when sending emails

Last post by luis5m « 04 Apr 2013, 23:01
Replies: 2
by Netras » 21 Feb 2013, 15:00

2 Replies

2224 Views

Last post by luis5m
04 Apr 2013, 23:01
How to note box smaller AgentTicketNote###Body?

Last post by Sophy978 « 04 Apr 2013, 18:46
Replies: 1
by Sophy978 » 01 Apr 2013, 18:19

1 Replies

1083 Views

Last post by Sophy978
04 Apr 2013, 18:46
[SOLVED] Automatic response SMTP error

Last post by Kris « 04 Apr 2013, 18:15
Replies: 14
by Kris » 28 Mar 2013, 13:22

14 Replies

5502 Views

Last post by Kris
04 Apr 2013, 18:15
Customer Management

Last post by Rmack09 « 04 Apr 2013, 17:23
Replies: 10
by Rmack09 » 02 Apr 2013, 20:30

10 Replies

4775 Views

Last post by Rmack09
04 Apr 2013, 17:23
New Phone & Email ticket owners

Last post by KlausNehrer « 04 Apr 2013, 15:39
Replies: 7
by CHFiredancer » 26 Apr 2012, 18:20

7 Replies

3384 Views

Last post by KlausNehrer
04 Apr 2013, 15:39
Different Logo and Header for any Company

Last post by crythias « 04 Apr 2013, 15:29
Replies: 7
by nima0102 » 09 Feb 2011, 10:58

7 Replies

18736 Views

Last post by crythias
04 Apr 2013, 15:29

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