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Using the same email for Agents and System accounts

Last post by crythias « 08 Dec 2015, 22:30
Replies: 1
by mikechekal » 08 Dec 2015, 21:04

1 Replies

776 Views

Last post by crythias
08 Dec 2015, 22:30
Upgrade OTRS 5.0.2 to 5.0.4

Last post by darkdead « 08 Dec 2015, 19:26
Replies: 1
by Wallas77 » 08 Dec 2015, 19:19

1 Replies

1609 Views

Last post by darkdead
08 Dec 2015, 19:26
Mail Notification showing up in Customer Frontend

Last post by thalesph « 08 Dec 2015, 18:21
Replies: 2
by thalesph » 08 Dec 2015, 15:12

2 Replies

1272 Views

Last post by thalesph
08 Dec 2015, 18:21
[Solved] Custom fields to agent's profile

Last post by crythias « 08 Dec 2015, 16:54
Replies: 1
by 1soproni » 07 Dec 2015, 19:22

1 Replies

1383 Views

Last post by crythias
08 Dec 2015, 16:54
Link tickets and CIs to company

Last post by wongounay « 08 Dec 2015, 15:10

by wongounay » 08 Dec 2015, 15:10

0 Replies

1051 Views

Last post by wongounay
08 Dec 2015, 15:10
Random Missing Info

Last post by neiltui « 08 Dec 2015, 00:43
Replies: 9
by neiltui » 02 Dec 2015, 18:57

9 Replies

2443 Views

Last post by neiltui
08 Dec 2015, 00:43
Empty list of customers

Last post by crythias « 07 Dec 2015, 22:45
Replies: 1
by Seguridad05 » 05 Dec 2015, 23:36

1 Replies

1546 Views

Last post by crythias
07 Dec 2015, 22:45
Email Ticket No Customer Lookup

Last post by jzeller01 « 07 Dec 2015, 20:41

by jzeller01 » 07 Dec 2015, 20:41

0 Replies

1093 Views

Last post by jzeller01
07 Dec 2015, 20:41
Alter subject lines of sent e-mail's

Last post by MadKeeper « 07 Dec 2015, 05:47
Replies: 3
by Varsas » 12 Nov 2015, 10:45

3 Replies

7014 Views

Last post by MadKeeper
07 Dec 2015, 05:47
Allow some agents to only view/edit some customers

Last post by jbaptiste « 05 Dec 2015, 21:49
Replies: 2
by jbaptiste » 04 Dec 2015, 23:17

2 Replies

1353 Views

Last post by jbaptiste
05 Dec 2015, 21:49
"My Services" empty for agents

Last post by mvoelter « 04 Dec 2015, 11:34
Replies: 3
by JSouzaF » 19 Nov 2015, 16:00

3 Replies

1605 Views

Last post by mvoelter
04 Dec 2015, 11:34
Creating "Quick Ticket" Option in OTRS 4

Last post by RStraub « 04 Dec 2015, 09:25
Replies: 3
by HamlineITS » 02 Dec 2015, 23:59

3 Replies

1121 Views

Last post by RStraub
04 Dec 2015, 09:25
Dynamic fields in zoom view

Last post by christiancanalli « 03 Dec 2015, 21:13
Replies: 12
by KCT » 16 Feb 2012, 17:03

12 Replies

9328 Views

Last post by christiancanalli
03 Dec 2015, 21:13
AJAX Communication error

Last post by Dinoeyez « 03 Dec 2015, 17:24
Replies: 4
by Dinoeyez » 03 Dec 2015, 14:59

4 Replies

1471 Views

Last post by Dinoeyez
03 Dec 2015, 17:24
Closed tickets not showing up in the closed list

Last post by xenomage « 03 Dec 2015, 11:45
Replies: 4
by xenomage » 03 Dec 2015, 08:02

4 Replies

1129 Views

Last post by xenomage
03 Dec 2015, 11:45
4.0.14 to v5 help

Last post by jojo « 03 Dec 2015, 00:54
Replies: 7
by tyrrvk » 02 Dec 2015, 00:43

7 Replies

2459 Views

Last post by jojo
03 Dec 2015, 00:54
can't access old tickets with queue times configured - OTRS 4

Last post by alsandri « 02 Dec 2015, 20:21
Replies: 2
by alsandri » 22 Jul 2015, 23:22

2 Replies

957 Views

Last post by alsandri
02 Dec 2015, 20:21
Generic Agent notes article type

Last post by voiprodrigo « 02 Dec 2015, 17:32
Replies: 1
by voiprodrigo » 02 Dec 2015, 14:19

1 Replies

1200 Views

Last post by voiprodrigo
02 Dec 2015, 17:32
(SOLVED) Notification email (v5)

Last post by Dinoeyez « 02 Dec 2015, 17:02

by Dinoeyez » 02 Dec 2015, 17:02

0 Replies

558 Views

Last post by Dinoeyez
02 Dec 2015, 17:02
No state change on certain follow-ups?

Last post by voiprodrigo « 02 Dec 2015, 14:15
Replies: 1
by voiprodrigo » 24 Nov 2015, 21:12

1 Replies

1127 Views

Last post by voiprodrigo
02 Dec 2015, 14:15
Forward template with specific email address

Last post by wheelshot « 01 Dec 2015, 22:06
Replies: 1
by wheelshot » 01 Dec 2015, 21:05

1 Replies

874 Views

Last post by wheelshot
01 Dec 2015, 22:06
Notification on event TicketDynamicFiledupdate

Last post by vincent13 « 01 Dec 2015, 10:33
Replies: 2
by vincent13 » 20 Nov 2015, 14:54

2 Replies

1800 Views

Last post by vincent13
01 Dec 2015, 10:33
Field we could use for transition

Last post by crythias « 30 Nov 2015, 19:00
Replies: 5
by vincent13 » 27 Nov 2015, 18:16

5 Replies

2903 Views

Last post by crythias
30 Nov 2015, 19:00
TransitionValidationModule

Last post by vincent13 « 30 Nov 2015, 16:50
Replies: 2
by vincent13 » 30 Nov 2015, 15:37

2 Replies

2203 Views

Last post by vincent13
30 Nov 2015, 16:50
CustomerUser / CustomerID link

Last post by tto « 29 Nov 2015, 00:31
Replies: 7
by wongounay » 27 Nov 2015, 16:50

7 Replies

2816 Views

Last post by tto
29 Nov 2015, 00:31
Show Customer Name in agent ticket/status view

Last post by crythias « 27 Nov 2015, 18:02
Replies: 1
by adivi » 27 Nov 2015, 17:39

1 Replies

760 Views

Last post by crythias
27 Nov 2015, 18:02
Hide Merges Tickets in v4

Last post by crythias « 27 Nov 2015, 17:55
Replies: 9
by macmatt » 05 May 2015, 13:33

9 Replies

3121 Views

Last post by crythias
27 Nov 2015, 17:55
Add Fields BDGC

Last post by ranielli « 27 Nov 2015, 16:20
Replies: 2
by ranielli » 27 Nov 2015, 14:59

2 Replies

1374 Views

Last post by ranielli
27 Nov 2015, 16:20
Add Fields

Last post by RStraub « 27 Nov 2015, 13:40
Replies: 3
by Mahesh » 27 Nov 2015, 12:41

3 Replies

1752 Views

Last post by RStraub
27 Nov 2015, 13:40
How can OTRS receive email?

Last post by jojo « 27 Nov 2015, 12:32
Replies: 1
by tiffany » 27 Nov 2015, 12:26

1 Replies

845 Views

Last post by jojo
27 Nov 2015, 12:32
Session Issue - Unknown column

Last post by Sayannara « 27 Nov 2015, 08:12
Replies: 1
by Sayannara » 24 Nov 2015, 12:28

1 Replies

5849 Views

Last post by Sayannara
27 Nov 2015, 08:12
[OTRS5] - ERROR AJAX communication

Last post by drey284 « 26 Nov 2015, 19:21
Replies: 2
by drey284 » 26 Nov 2015, 17:58

2 Replies

1633 Views

Last post by drey284
26 Nov 2015, 19:21
Single Sign On with custom DB

Last post by ivicav « 26 Nov 2015, 17:54
Replies: 2
by ivicav » 23 Nov 2015, 13:13

2 Replies

1571 Views

Last post by ivicav
26 Nov 2015, 17:54
OTRS is temporarily unavailable

Last post by EXG133 « 26 Nov 2015, 14:50
Replies: 1
by liketheother » 26 Nov 2015, 10:09

1 Replies

822 Views

Last post by EXG133
26 Nov 2015, 14:50
customer user versus customer

Last post by pensions2c « 26 Nov 2015, 09:27
Replies: 4
by pensions2c » 25 Nov 2015, 10:52

4 Replies

3506 Views

Last post by pensions2c
26 Nov 2015, 09:27
LDAP Agent Auth: Have to login twice to see tickets/queues/stats (Solved)

Last post by murdo « 25 Nov 2015, 21:08
Replies: 3
by murdo » 03 Nov 2015, 21:56

3 Replies

3144 Views

Last post by murdo
25 Nov 2015, 21:08
Print ticket and store in FS

Last post by Jarod « 25 Nov 2015, 16:11

by Jarod » 25 Nov 2015, 16:11

0 Replies

887 Views

Last post by Jarod
25 Nov 2015, 16:11
Delting config item class

Last post by jojo « 25 Nov 2015, 06:56
Replies: 7
by scizochan » 24 Nov 2015, 07:04

7 Replies

1817 Views

Last post by jojo
25 Nov 2015, 06:56
Export CMDB details

Last post by RStraub « 24 Nov 2015, 19:30
Replies: 3
by scizochan » 24 Nov 2015, 15:05

3 Replies

1744 Views

Last post by RStraub
24 Nov 2015, 19:30
Help in definining new cronjobs in OTRS 5

Last post by Treuz « 24 Nov 2015, 17:51
Replies: 6
by Treuz » 24 Nov 2015, 13:26

6 Replies

4115 Views

Last post by Treuz
24 Nov 2015, 17:51
Custom ticket menu action. best way?

Last post by voiprodrigo « 24 Nov 2015, 13:37
Replies: 2
by voiprodrigo » 17 Nov 2015, 19:39

2 Replies

1421 Views

Last post by voiprodrigo
24 Nov 2015, 13:37
Missing CMDB tab

Last post by scizochan « 24 Nov 2015, 07:03
Replies: 4
by scizochan » 23 Nov 2015, 14:45

4 Replies

1106 Views

Last post by scizochan
24 Nov 2015, 07:03
Ticket Search SQL Query Stuck

Last post by estoque « 24 Nov 2015, 05:50
Replies: 4
by estoque » 23 Nov 2015, 04:48

4 Replies

2662 Views

Last post by estoque
24 Nov 2015, 05:50
Customer information not filled with mail sent

Last post by robcar « 23 Nov 2015, 19:14
Replies: 18
by robcar » 23 Oct 2015, 15:50

18 Replies

8117 Views

Last post by robcar
23 Nov 2015, 19:14
OTRS Version (4.0.7) to upgrade 5.0

Last post by crythias « 23 Nov 2015, 18:57
Replies: 8
by atulpatil301 » 23 Nov 2015, 11:37

8 Replies

2413 Views

Last post by crythias
23 Nov 2015, 18:57
Set watcher using SOAP

Last post by root « 23 Nov 2015, 13:31
Replies: 1
by Atavius » 23 Nov 2015, 11:05

1 Replies

1237 Views

Last post by root
23 Nov 2015, 13:31
Auto close ticket (Solved)

Last post by otresi « 23 Nov 2015, 13:12
Replies: 1
by otresi » 23 Nov 2015, 10:42

1 Replies

763 Views

Last post by otresi
23 Nov 2015, 13:12
issue with OTRSBusinessAvailabilityCheck

Last post by Treuz « 20 Nov 2015, 18:22
Replies: 2
by Treuz » 20 Nov 2015, 16:37

2 Replies

5176 Views

Last post by Treuz
20 Nov 2015, 18:22
Create tickets only with customer portal

Last post by nicwanz « 20 Nov 2015, 17:53
Replies: 3
by nicwanz » 05 Oct 2015, 17:31

3 Replies

1819 Views

Last post by nicwanz
20 Nov 2015, 17:53
Browser warning via Apache proxy

Last post by ivicav « 20 Nov 2015, 15:18
Replies: 1
by ivicav » 20 Nov 2015, 11:58

1 Replies

1585 Views

Last post by ivicav
20 Nov 2015, 15:18

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