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[SOLVED] Close Ticket from e-mail

Last post by schulmann « 16 May 2015, 08:49
Replies: 3
by netjess » 15 Apr 2015, 18:11

3 Replies

3049 Views

Last post by schulmann
16 May 2015, 08:49
No ticket Overview for a queue that doesn't belong to user group

Last post by LucaBicego « 15 May 2015, 11:09

by LucaBicego » 15 May 2015, 11:09

0 Replies

2886 Views

Last post by LucaBicego
15 May 2015, 11:09
[SOLVED]Error with otrs.SetPassword.pl

Last post by simoneVr « 15 May 2015, 10:54
Replies: 7
by simoneVr » 13 May 2015, 15:33

7 Replies

20125 Views

Last post by simoneVr
15 May 2015, 10:54
Export Report based on Owner Name

Last post by jschlueter « 14 May 2015, 17:54

by jschlueter » 14 May 2015, 17:54

0 Replies

2603 Views

Last post by jschlueter
14 May 2015, 17:54
Close a list of ticket

Last post by crythias « 14 May 2015, 13:56
Replies: 1
by u2pride » 14 May 2015, 10:25

1 Replies

1297 Views

Last post by crythias
14 May 2015, 13:56
process management

Last post by milovikasse « 14 May 2015, 13:08
Replies: 10
by milovikasse » 08 May 2015, 07:27

10 Replies

7601 Views

Last post by milovikasse
14 May 2015, 13:08
Send Notification Event only to users that are in database

Last post by hents1230 « 14 May 2015, 08:53
Replies: 3
by hents1230 » 13 May 2015, 15:08

3 Replies

2348 Views

Last post by hents1230
14 May 2015, 08:53
Include Customer User field in Process Activity Dialog

Last post by esaunders « 13 May 2015, 22:42

by esaunders » 13 May 2015, 22:42

0 Replies

2884 Views

Last post by esaunders
13 May 2015, 22:42
Developer - Calculate time spent on ticket

Last post by crythias « 13 May 2015, 19:15
Replies: 9
by Thaenor » 07 May 2015, 17:40

9 Replies

6792 Views

Last post by crythias
13 May 2015, 19:15
FirstResponse and SolutionTime in Notification (Event)?

Last post by bitos « 13 May 2015, 17:03

by bitos » 13 May 2015, 17:03

0 Replies

3062 Views

Last post by bitos
13 May 2015, 17:03
[SOLVED] Set SUB queue in Postmaster filter

Last post by Rick « 13 May 2015, 16:21
Replies: 6
by Rick » 12 May 2015, 14:39

6 Replies

6000 Views

Last post by Rick
13 May 2015, 16:21
[SOLVED] Impossible to reply to customer

Last post by Rick « 13 May 2015, 12:43
Replies: 8
by Rick » 05 May 2015, 12:43

8 Replies

4760 Views

Last post by Rick
13 May 2015, 12:43
SMTP Relay Unavailable, can impact the performance of OTRS

Last post by jojo « 13 May 2015, 10:29
Replies: 4
by eterjack » 13 May 2015, 01:07

4 Replies

3618 Views

Last post by jojo
13 May 2015, 10:29
New Service Preferences field

Last post by polnicky « 12 May 2015, 23:12
Replies: 4
by voiprodrigo » 30 Mar 2015, 19:10

4 Replies

2022 Views

Last post by polnicky
12 May 2015, 23:12
queue not listed on the cistomer new ticket CustomerTicketMessage page

Last post by reneeb « 12 May 2015, 15:28
Replies: 1
by sdombora » 12 May 2015, 13:34

1 Replies

1690 Views

Last post by reneeb
12 May 2015, 15:28
Need TicketID!

Last post by crythias « 12 May 2015, 14:34
Replies: 2
by Gonzalo » 12 May 2015, 10:10

2 Replies

2113 Views

Last post by crythias
12 May 2015, 14:34
[SOLVED] Use OR condition in Postmaster Filter

Last post by Rick « 12 May 2015, 14:25
Replies: 2
by Rick » 12 May 2015, 12:57

2 Replies

4403 Views

Last post by Rick
12 May 2015, 14:25
Status View - Closed tickets?

Last post by ponytail1 « 12 May 2015, 11:16

by ponytail1 » 12 May 2015, 11:16

0 Replies

2523 Views

Last post by ponytail1
12 May 2015, 11:16
Shorten ticket Title

Last post by GabrielV « 11 May 2015, 20:03

by GabrielV » 11 May 2015, 20:03

0 Replies

2723 Views

Last post by GabrielV
11 May 2015, 20:03
OTRS 4 Attachments Folders/Files Owned By otrs:otrs, not otrs:apache

Last post by mrhaag « 11 May 2015, 18:55
Replies: 5
by mrhaag » 08 May 2015, 17:01

5 Replies

5349 Views

Last post by mrhaag
11 May 2015, 18:55
Closed ticket Count per agent for specific period

Last post by abhijeet « 11 May 2015, 16:34

by abhijeet » 11 May 2015, 16:34

0 Replies

2536 Views

Last post by abhijeet
11 May 2015, 16:34
Notifications(Event), ArticleCreate, duplicate body of the notifications

Last post by Colla « 11 May 2015, 12:32

by Colla » 11 May 2015, 12:32

0 Replies

2765 Views

Last post by Colla
11 May 2015, 12:32
Adding Time Units to a process ticket

Last post by retro2707 « 11 May 2015, 10:44

by retro2707 » 11 May 2015, 10:44

0 Replies

2852 Views

Last post by retro2707
11 May 2015, 10:44
[SOLVED]Group permissions error?

Last post by Grayzatt « 11 May 2015, 10:43
Replies: 3
by Grayzatt » 07 May 2015, 15:46

3 Replies

1922 Views

Last post by Grayzatt
11 May 2015, 10:43
[SOLVED] No values in Ticket queue overview on dashboard

Last post by aph « 11 May 2015, 10:15
Replies: 6
by aph » 12 Mar 2015, 16:10

6 Replies

5258 Views

Last post by aph
11 May 2015, 10:15
[SOLVED]Set timezone correctly

Last post by aph « 11 May 2015, 10:13
Replies: 2
by aph » 15 Apr 2015, 15:06

2 Replies

4060 Views

Last post by aph
11 May 2015, 10:13
Can't connect to imap.gmail.com

Last post by gopalakrishnan « 11 May 2015, 06:44
Replies: 1
by papalazarou » 20 Aug 2013, 14:32

1 Replies

4408 Views

Last post by gopalakrishnan
11 May 2015, 06:44
System logged tickets

Last post by ebotrs « 11 May 2015, 02:05

by ebotrs » 11 May 2015, 02:05

0 Replies

2264 Views

Last post by ebotrs
11 May 2015, 02:05
OTRS UML diagrams

Last post by kiroxan « 10 May 2015, 19:58

by kiroxan » 10 May 2015, 19:58

0 Replies

2770 Views

Last post by kiroxan
10 May 2015, 19:58
[SOLVED] OTRS 3.3.9 AgentTicketEmail displays white page

Last post by crythias « 09 May 2015, 00:55
Replies: 1
by jshakal » 08 May 2015, 23:26

1 Replies

1504 Views

Last post by crythias
09 May 2015, 00:55
Customer ID for phone tickets

Last post by ThomasPL10 « 08 May 2015, 20:33
Replies: 2
by ThomasPL10 » 08 May 2015, 13:32

2 Replies

2197 Views

Last post by ThomasPL10
08 May 2015, 20:33
Close Button in AgentTicketZoom

Last post by crythias « 08 May 2015, 14:39
Replies: 2
by Gonzalo » 08 May 2015, 14:14

2 Replies

2082 Views

Last post by crythias
08 May 2015, 14:39
Upgrade Failure

Last post by Tek71 « 08 May 2015, 13:02
Replies: 8
by Tek71 » 06 May 2015, 11:51

8 Replies

4497 Views

Last post by Tek71
08 May 2015, 13:02
OTRS not fetching mail automatically

Last post by pfilipovic « 08 May 2015, 12:35
Replies: 2
by pfilipovic » 08 May 2015, 11:57

2 Replies

1406 Views

Last post by pfilipovic
08 May 2015, 12:35
Restricting search options to customer

Last post by voiprodrigo « 07 May 2015, 19:33
Replies: 1
by voiprodrigo » 07 May 2015, 19:26

1 Replies

1948 Views

Last post by voiprodrigo
07 May 2015, 19:33
Auto follow-up not cc in customer

Last post by crythias « 07 May 2015, 14:46
Replies: 1
by numerouno » 07 May 2015, 06:11

1 Replies

1812 Views

Last post by crythias
07 May 2015, 14:46
Link Config Item to Customr company

Last post by geri « 07 May 2015, 10:41
Replies: 2
by geri » 04 May 2015, 09:58

2 Replies

2792 Views

Last post by geri
07 May 2015, 10:41
CMDB 4.0.6 - slow performance

Last post by ingesb « 07 May 2015, 09:52

by ingesb » 07 May 2015, 09:52

0 Replies

2545 Views

Last post by ingesb
07 May 2015, 09:52
AJAX Communication Error

Last post by EXG133 « 07 May 2015, 09:31
Replies: 1
by Gunjan » 07 May 2015, 06:54

1 Replies

1978 Views

Last post by EXG133
07 May 2015, 09:31
Ticket create notification to CC recipients as well?

Last post by crythias « 06 May 2015, 14:59
Replies: 1
by soos » 06 May 2015, 13:36

1 Replies

1850 Views

Last post by crythias
06 May 2015, 14:59
OTRS integration with Redmine!!

Last post by crythias « 06 May 2015, 14:45
Replies: 5
by kiranlkotkar » 20 Apr 2015, 07:43

5 Replies

3878 Views

Last post by crythias
06 May 2015, 14:45
How To Use ImportDataSave() Funtion ?

Last post by oliveiraped « 06 May 2015, 12:18

by oliveiraped » 06 May 2015, 12:18

0 Replies

2631 Views

Last post by oliveiraped
06 May 2015, 12:18
Include Article dynamic fields in text field

Last post by reneeb « 06 May 2015, 10:53
Replies: 2
by mavrie » 30 Apr 2015, 14:33

2 Replies

2849 Views

Last post by reneeb
06 May 2015, 10:53
Insufficient right error in process management

Last post by tanzhiyong « 06 May 2015, 09:45

by tanzhiyong » 06 May 2015, 09:45

0 Replies

2318 Views

Last post by tanzhiyong
06 May 2015, 09:45
OTRS + Redmine: how to integrate

Last post by kiranlkotkar « 06 May 2015, 08:57
Replies: 2
by maureliosilverio » 18 Jul 2013, 23:29

2 Replies

7330 Views

Last post by kiranlkotkar
06 May 2015, 08:57
OTRS don't Close Connections and Apache Hangs

Last post by carlosgallego « 05 May 2015, 22:43

by carlosgallego » 05 May 2015, 22:43

0 Replies

3802 Views

Last post by carlosgallego
05 May 2015, 22:43
[SOLVED]Question about PendingJobs.pl

Last post by aph « 05 May 2015, 14:05
Replies: 2
by aph » 05 May 2015, 13:50

2 Replies

2256 Views

Last post by aph
05 May 2015, 14:05
Not receiving Pending reminders

Last post by aph « 05 May 2015, 14:04
Replies: 13
by aph » 21 Apr 2015, 19:56

13 Replies

8415 Views

Last post by aph
05 May 2015, 14:04
Provide Agents access to all Services without Customer Mapping

Last post by voiprodrigo « 05 May 2015, 01:43
Replies: 3
by puneet2906 » 04 May 2015, 12:42

3 Replies

2372 Views

Last post by voiprodrigo
05 May 2015, 01:43
Upgrade from 3.2.12->3.3.0.rc1

Last post by palme117 « 04 May 2015, 17:14
Replies: 8
by palme117 » 13 Mar 2015, 22:00

8 Replies

2769 Views

Last post by palme117
04 May 2015, 17:14

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