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Notification Emails

Last post by crythias « 19 May 2015, 19:22
Replies: 5
by daveneedshelp » 19 May 2015, 16:01

5 Replies

2017 Views

Last post by crythias
19 May 2015, 19:22
No new tickets from external email

Last post by netjess « 19 May 2015, 17:50
Replies: 8
by netjess » 18 May 2015, 18:54

8 Replies

4258 Views

Last post by netjess
19 May 2015, 17:50
Lookup CustomerID in Ticket

Last post by montoxic « 19 May 2015, 10:16

by montoxic » 19 May 2015, 10:16

0 Replies

2595 Views

Last post by montoxic
19 May 2015, 10:16
[SOLVED] Remove reply button - custumer.pl - tiecket closed

Last post by alexadrecerullo « 18 May 2015, 22:30
Replies: 3
by alexadrecerullo » 18 May 2015, 21:21

3 Replies

2190 Views

Last post by alexadrecerullo
18 May 2015, 22:30
Changing SMTP emails?

Last post by schulmann « 18 May 2015, 21:20
Replies: 14
by mcampbell » 27 Apr 2015, 20:04

14 Replies

18906 Views

Last post by schulmann
18 May 2015, 21:20
Change state errors in logs

Last post by retro2707 « 18 May 2015, 17:47

by retro2707 » 18 May 2015, 17:47

0 Replies

2478 Views

Last post by retro2707
18 May 2015, 17:47
[SOLVED] Agent notification on customer reply

Last post by gawkla « 18 May 2015, 16:37
Replies: 8
by gawkla » 05 May 2015, 11:46

8 Replies

7005 Views

Last post by gawkla
18 May 2015, 16:37
[SOLVED] Yellow star in front of ticket

Last post by Rick « 18 May 2015, 14:14
Replies: 2
by Rick » 18 May 2015, 12:48

2 Replies

2276 Views

Last post by Rick
18 May 2015, 14:14
Automatic ticket Creation

Last post by fintnovo « 18 May 2015, 10:24
Replies: 3
by daguilar » 29 Oct 2014, 19:34

3 Replies

3148 Views

Last post by fintnovo
18 May 2015, 10:24
Create ticket by sending an email to customer with OTRS email in a copy

Last post by seberget2 « 17 May 2015, 20:59
Replies: 2
by radantuhy » 10 Feb 2015, 18:13

2 Replies

2902 Views

Last post by seberget2
17 May 2015, 20:59
Translate does not work in login page

Last post by crythias « 17 May 2015, 15:46
Replies: 2
by vakarami » 13 May 2015, 06:13

2 Replies

2027 Views

Last post by crythias
17 May 2015, 15:46
Auto-Assign CustomerID by email domain

Last post by seberget2 « 17 May 2015, 14:49
Replies: 5
by jevans » 11 Dec 2014, 19:39

5 Replies

3882 Views

Last post by seberget2
17 May 2015, 14:49
[Solved] Automatic Ticket Creation based on date.

Last post by seberget2 « 17 May 2015, 14:17
Replies: 5
by abarry » 17 Nov 2014, 17:10

5 Replies

5264 Views

Last post by seberget2
17 May 2015, 14:17
[Solved]How to activate the 'Kernel::System::GenericAgent::AutoPriorityIncrease' module

Last post by seberget2 « 17 May 2015, 14:09

by seberget2 » 17 May 2015, 14:09

0 Replies

2413 Views

Last post by seberget2
17 May 2015, 14:09
[SOLVED] Close Ticket from e-mail

Last post by schulmann « 16 May 2015, 08:49
Replies: 3
by netjess » 15 Apr 2015, 18:11

3 Replies

3262 Views

Last post by schulmann
16 May 2015, 08:49
No ticket Overview for a queue that doesn't belong to user group

Last post by LucaBicego « 15 May 2015, 11:09

by LucaBicego » 15 May 2015, 11:09

0 Replies

2908 Views

Last post by LucaBicego
15 May 2015, 11:09
[SOLVED]Error with otrs.SetPassword.pl

Last post by simoneVr « 15 May 2015, 10:54
Replies: 7
by simoneVr » 13 May 2015, 15:33

7 Replies

20610 Views

Last post by simoneVr
15 May 2015, 10:54
Export Report based on Owner Name

Last post by jschlueter « 14 May 2015, 17:54

by jschlueter » 14 May 2015, 17:54

0 Replies

2621 Views

Last post by jschlueter
14 May 2015, 17:54
Close a list of ticket

Last post by crythias « 14 May 2015, 13:56
Replies: 1
by u2pride » 14 May 2015, 10:25

1 Replies

1323 Views

Last post by crythias
14 May 2015, 13:56
process management

Last post by milovikasse « 14 May 2015, 13:08
Replies: 10
by milovikasse » 08 May 2015, 07:27

10 Replies

7762 Views

Last post by milovikasse
14 May 2015, 13:08
Send Notification Event only to users that are in database

Last post by hents1230 « 14 May 2015, 08:53
Replies: 3
by hents1230 » 13 May 2015, 15:08

3 Replies

2392 Views

Last post by hents1230
14 May 2015, 08:53
Include Customer User field in Process Activity Dialog

Last post by esaunders « 13 May 2015, 22:42

by esaunders » 13 May 2015, 22:42

0 Replies

2908 Views

Last post by esaunders
13 May 2015, 22:42
Developer - Calculate time spent on ticket

Last post by crythias « 13 May 2015, 19:15
Replies: 9
by Thaenor » 07 May 2015, 17:40

9 Replies

6873 Views

Last post by crythias
13 May 2015, 19:15
FirstResponse and SolutionTime in Notification (Event)?

Last post by bitos « 13 May 2015, 17:03

by bitos » 13 May 2015, 17:03

0 Replies

3080 Views

Last post by bitos
13 May 2015, 17:03
[SOLVED] Set SUB queue in Postmaster filter

Last post by Rick « 13 May 2015, 16:21
Replies: 6
by Rick » 12 May 2015, 14:39

6 Replies

6058 Views

Last post by Rick
13 May 2015, 16:21
[SOLVED] Impossible to reply to customer

Last post by Rick « 13 May 2015, 12:43
Replies: 8
by Rick » 05 May 2015, 12:43

8 Replies

4838 Views

Last post by Rick
13 May 2015, 12:43
SMTP Relay Unavailable, can impact the performance of OTRS

Last post by jojo « 13 May 2015, 10:29
Replies: 4
by eterjack » 13 May 2015, 01:07

4 Replies

3810 Views

Last post by jojo
13 May 2015, 10:29
New Service Preferences field

Last post by polnicky « 12 May 2015, 23:12
Replies: 4
by voiprodrigo » 30 Mar 2015, 19:10

4 Replies

2063 Views

Last post by polnicky
12 May 2015, 23:12
queue not listed on the cistomer new ticket CustomerTicketMessage page

Last post by reneeb « 12 May 2015, 15:28
Replies: 1
by sdombora » 12 May 2015, 13:34

1 Replies

1708 Views

Last post by reneeb
12 May 2015, 15:28
Need TicketID!

Last post by crythias « 12 May 2015, 14:34
Replies: 2
by Gonzalo » 12 May 2015, 10:10

2 Replies

2145 Views

Last post by crythias
12 May 2015, 14:34
[SOLVED] Use OR condition in Postmaster Filter

Last post by Rick « 12 May 2015, 14:25
Replies: 2
by Rick » 12 May 2015, 12:57

2 Replies

4434 Views

Last post by Rick
12 May 2015, 14:25
Status View - Closed tickets?

Last post by ponytail1 « 12 May 2015, 11:16

by ponytail1 » 12 May 2015, 11:16

0 Replies

2538 Views

Last post by ponytail1
12 May 2015, 11:16
Shorten ticket Title

Last post by GabrielV « 11 May 2015, 20:03

by GabrielV » 11 May 2015, 20:03

0 Replies

2741 Views

Last post by GabrielV
11 May 2015, 20:03
OTRS 4 Attachments Folders/Files Owned By otrs:otrs, not otrs:apache

Last post by mrhaag « 11 May 2015, 18:55
Replies: 5
by mrhaag » 08 May 2015, 17:01

5 Replies

6050 Views

Last post by mrhaag
11 May 2015, 18:55
Closed ticket Count per agent for specific period

Last post by abhijeet « 11 May 2015, 16:34

by abhijeet » 11 May 2015, 16:34

0 Replies

2556 Views

Last post by abhijeet
11 May 2015, 16:34
Notifications(Event), ArticleCreate, duplicate body of the notifications

Last post by Colla « 11 May 2015, 12:32

by Colla » 11 May 2015, 12:32

0 Replies

2793 Views

Last post by Colla
11 May 2015, 12:32
Adding Time Units to a process ticket

Last post by retro2707 « 11 May 2015, 10:44

by retro2707 » 11 May 2015, 10:44

0 Replies

2876 Views

Last post by retro2707
11 May 2015, 10:44
[SOLVED]Group permissions error?

Last post by Grayzatt « 11 May 2015, 10:43
Replies: 3
by Grayzatt » 07 May 2015, 15:46

3 Replies

1943 Views

Last post by Grayzatt
11 May 2015, 10:43
[SOLVED] No values in Ticket queue overview on dashboard

Last post by aph « 11 May 2015, 10:15
Replies: 6
by aph » 12 Mar 2015, 16:10

6 Replies

5324 Views

Last post by aph
11 May 2015, 10:15
[SOLVED]Set timezone correctly

Last post by aph « 11 May 2015, 10:13
Replies: 2
by aph » 15 Apr 2015, 15:06

2 Replies

4087 Views

Last post by aph
11 May 2015, 10:13
Can't connect to imap.gmail.com

Last post by gopalakrishnan « 11 May 2015, 06:44
Replies: 1
by papalazarou » 20 Aug 2013, 14:32

1 Replies

4433 Views

Last post by gopalakrishnan
11 May 2015, 06:44
System logged tickets

Last post by ebotrs « 11 May 2015, 02:05

by ebotrs » 11 May 2015, 02:05

0 Replies

2280 Views

Last post by ebotrs
11 May 2015, 02:05
OTRS UML diagrams

Last post by kiroxan « 10 May 2015, 19:58

by kiroxan » 10 May 2015, 19:58

0 Replies

2792 Views

Last post by kiroxan
10 May 2015, 19:58
[SOLVED] OTRS 3.3.9 AgentTicketEmail displays white page

Last post by crythias « 09 May 2015, 00:55
Replies: 1
by jshakal » 08 May 2015, 23:26

1 Replies

1525 Views

Last post by crythias
09 May 2015, 00:55
Customer ID for phone tickets

Last post by ThomasPL10 « 08 May 2015, 20:33
Replies: 2
by ThomasPL10 » 08 May 2015, 13:32

2 Replies

2217 Views

Last post by ThomasPL10
08 May 2015, 20:33
Close Button in AgentTicketZoom

Last post by crythias « 08 May 2015, 14:39
Replies: 2
by Gonzalo » 08 May 2015, 14:14

2 Replies

2116 Views

Last post by crythias
08 May 2015, 14:39
Upgrade Failure

Last post by Tek71 « 08 May 2015, 13:02
Replies: 8
by Tek71 » 06 May 2015, 11:51

8 Replies

4542 Views

Last post by Tek71
08 May 2015, 13:02
OTRS not fetching mail automatically

Last post by pfilipovic « 08 May 2015, 12:35
Replies: 2
by pfilipovic » 08 May 2015, 11:57

2 Replies

1423 Views

Last post by pfilipovic
08 May 2015, 12:35
Restricting search options to customer

Last post by voiprodrigo « 07 May 2015, 19:33
Replies: 1
by voiprodrigo » 07 May 2015, 19:26

1 Replies

1980 Views

Last post by voiprodrigo
07 May 2015, 19:33
Auto follow-up not cc in customer

Last post by crythias « 07 May 2015, 14:46
Replies: 1
by numerouno » 07 May 2015, 06:11

1 Replies

1886 Views

Last post by crythias
07 May 2015, 14:46

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