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Can I see the total time consumed for a closed ticket?

Last post by EXG133 « 27 Apr 2015, 09:11
Replies: 4
by tbote » 22 Apr 2015, 16:28

4 Replies

3049 Views

Last post by EXG133
27 Apr 2015, 09:11
[SOLVED] Ticket status view

Last post by Froggy « 26 Apr 2015, 16:53
Replies: 6
by Froggy » 24 Apr 2015, 17:52

6 Replies

1930 Views

Last post by Froggy
26 Apr 2015, 16:53
Add Field to Link Box

Last post by dstover « 24 Apr 2015, 20:41

by dstover » 24 Apr 2015, 20:41

0 Replies

2178 Views

Last post by dstover
24 Apr 2015, 20:41
[solved] OTRS4 and MySQL 5.5: problem with innodb_log_file_size when MyISAM used

Last post by ASY « 24 Apr 2015, 15:24
Replies: 3
by ASY » 23 Apr 2015, 23:13

3 Replies

12219 Views

Last post by ASY
24 Apr 2015, 15:24
Default states tickets in Tikets - Status View: Open tickets

Last post by freeseet « 24 Apr 2015, 11:50
Replies: 8
by freeseet » 24 Apr 2015, 07:12

8 Replies

3074 Views

Last post by freeseet
24 Apr 2015, 11:50
PerlEx: Exception during execution of script

Last post by jojo « 24 Apr 2015, 11:15
Replies: 2
by Paulie » 02 Dec 2014, 13:46

2 Replies

3140 Views

Last post by jojo
24 Apr 2015, 11:15
[solved] Ticket Template change button link

Last post by maho « 23 Apr 2015, 15:49
Replies: 1
by maho » 20 Apr 2015, 10:36

1 Replies

1252 Views

Last post by maho
23 Apr 2015, 15:49
Queue View: View Locked Tickets

Last post by sunny « 23 Apr 2015, 13:21
Replies: 5
by TzunTzai » 10 May 2013, 20:08

5 Replies

4510 Views

Last post by sunny
23 Apr 2015, 13:21
OTRS open new ticket default view article 1

Last post by EXG133 « 23 Apr 2015, 11:43
Replies: 2
by rvwmgk » 15 Apr 2015, 12:58

2 Replies

1793 Views

Last post by EXG133
23 Apr 2015, 11:43
Internal server error

Last post by joliverITI « 22 Apr 2015, 22:15
Replies: 12
by tsaler » 27 Jan 2015, 08:02

12 Replies

4472 Views

Last post by joliverITI
22 Apr 2015, 22:15
[SOLVED]index.pl is being downloaded

Last post by tbote « 22 Apr 2015, 17:28
Replies: 29
by paulosergio » 28 Jul 2011, 19:46

29 Replies

12408 Views

Last post by tbote
22 Apr 2015, 17:28
Problem with sync LDAP groups to OTRS

Last post by Giulio Soleni « 22 Apr 2015, 16:35
Replies: 4
by rpacek » 16 Apr 2015, 15:34

4 Replies

2023 Views

Last post by Giulio Soleni
22 Apr 2015, 16:35
otrs 4 generic interface

Last post by kiroxan « 22 Apr 2015, 16:05

by kiroxan » 22 Apr 2015, 16:05

0 Replies

1389 Views

Last post by kiroxan
22 Apr 2015, 16:05
Move ticket to another customer id

Last post by crythias « 22 Apr 2015, 14:08
Replies: 5
by peo » 15 Apr 2015, 10:59

5 Replies

2759 Views

Last post by crythias
22 Apr 2015, 14:08
permissions on stats

Last post by crythias « 22 Apr 2015, 14:06
Replies: 1
by nanotowers » 21 Apr 2015, 22:35

1 Replies

1733 Views

Last post by crythias
22 Apr 2015, 14:06
Defining SLA's

Last post by dheeraj2589 « 22 Apr 2015, 12:11

by dheeraj2589 » 22 Apr 2015, 12:11

0 Replies

1588 Views

Last post by dheeraj2589
22 Apr 2015, 12:11
ACL: fill in customer email

Last post by mavrie « 22 Apr 2015, 11:17
Replies: 6
by mavrie » 22 Apr 2015, 09:59

6 Replies

2946 Views

Last post by mavrie
22 Apr 2015, 11:17
Set TicketCustomerSet in process

Last post by RStraub « 22 Apr 2015, 09:30
Replies: 1
by montoxic » 22 Apr 2015, 01:33

1 Replies

1426 Views

Last post by RStraub
22 Apr 2015, 09:30
Ticket::NumberGenerator

Last post by crythias « 21 Apr 2015, 18:11
Replies: 6
by jafumega27 » 20 Apr 2015, 12:48

6 Replies

2289 Views

Last post by crythias
21 Apr 2015, 18:11
Change ITSM Configitem names

Last post by tbote « 21 Apr 2015, 16:05
Replies: 3
by tbote » 18 Apr 2015, 21:48

3 Replies

1951 Views

Last post by tbote
21 Apr 2015, 16:05
Tickets Status View Error

Last post by abhijeet « 21 Apr 2015, 14:42
Replies: 8
by thunter28 » 22 Nov 2013, 21:28

8 Replies

7370 Views

Last post by abhijeet
21 Apr 2015, 14:42
HTTP 500 after creation of service

Last post by crythias « 21 Apr 2015, 14:38
Replies: 1
by Grayzatt » 21 Apr 2015, 14:05

1 Replies

525 Views

Last post by crythias
21 Apr 2015, 14:38
Multiple agents may reply to ticket at once

Last post by crythias « 21 Apr 2015, 13:44
Replies: 5
by battenbe » 21 Apr 2015, 10:03

5 Replies

2119 Views

Last post by crythias
21 Apr 2015, 13:44
Problem with free swap space

Last post by EXG133 « 21 Apr 2015, 11:49
Replies: 3
by ardli » 21 Apr 2015, 03:25

3 Replies

2670 Views

Last post by EXG133
21 Apr 2015, 11:49
[SOLVED] Position of dynamic fields

Last post by mavrie « 21 Apr 2015, 10:07
Replies: 2
by mavrie » 20 Apr 2015, 15:30

2 Replies

1940 Views

Last post by mavrie
21 Apr 2015, 10:07
Attributes not showing in agents interface

Last post by n0mad « 21 Apr 2015, 09:00

by n0mad » 21 Apr 2015, 09:00

0 Replies

1919 Views

Last post by n0mad
21 Apr 2015, 09:00
How to configure smtp or any other mail protocol to send and recieve mail.

Last post by gopalakrishnan « 21 Apr 2015, 08:09

by gopalakrishnan » 21 Apr 2015, 08:09

0 Replies

1411 Views

Last post by gopalakrishnan
21 Apr 2015, 08:09
[Solved] Phone Ticket for external customer not in DB or LDAP

Last post by netjess « 20 Apr 2015, 19:22
Replies: 2
by netjess » 20 Apr 2015, 17:22

2 Replies

1290 Views

Last post by netjess
20 Apr 2015, 19:22
How to make Incident State field non mandatory in CMDB

Last post by crythias « 20 Apr 2015, 17:22
Replies: 3
by Gunjan » 20 Apr 2015, 14:30

3 Replies

1823 Views

Last post by crythias
20 Apr 2015, 17:22
escalation reminders

Last post by crythias « 20 Apr 2015, 15:36
Replies: 1
by steeman » 20 Apr 2015, 08:48

1 Replies

892 Views

Last post by crythias
20 Apr 2015, 15:36
How to show dynamic field in "open tickets"

Last post by peo « 20 Apr 2015, 13:46

by peo » 20 Apr 2015, 13:46

0 Replies

1703 Views

Last post by peo
20 Apr 2015, 13:46
Agents not able to send mails

Last post by Guru « 20 Apr 2015, 10:18

by Guru » 20 Apr 2015, 10:18

0 Replies

1171 Views

Last post by Guru
20 Apr 2015, 10:18
[SOLVED] Survey - AgentSurveyZoom Error - Upgrade

Last post by abhijeet « 20 Apr 2015, 10:16
Replies: 3
by amdkryn » 12 Mar 2014, 11:59

3 Replies

1461 Views

Last post by abhijeet
20 Apr 2015, 10:16
indexl.pl not interpreted randomly

Last post by TitovLab « 18 Apr 2015, 15:38
Replies: 10
by dsm » 10 Apr 2014, 10:32

10 Replies

4876 Views

Last post by TitovLab
18 Apr 2015, 15:38
Apache/CenTOS white screen error

Last post by TitovLab « 18 Apr 2015, 15:37
Replies: 6
by flash10010 » 01 Feb 2011, 17:11

6 Replies

3670 Views

Last post by TitovLab
18 Apr 2015, 15:37
Differentiate between two otrs systems

Last post by crythias « 17 Apr 2015, 12:57
Replies: 2
by aph » 17 Apr 2015, 11:27

2 Replies

1231 Views

Last post by crythias
17 Apr 2015, 12:57
Getting error The given param 'QueueIDs' is invalid or an empty array reference!

Last post by catharn « 17 Apr 2015, 08:40
Replies: 3
by msksharma » 16 Apr 2015, 05:43

3 Replies

2543 Views

Last post by catharn
17 Apr 2015, 08:40
Quote previous E-mail in response template per Queue

Last post by crythias « 16 Apr 2015, 16:00
Replies: 3
by caesar305 » 26 Feb 2015, 19:04

3 Replies

2118 Views

Last post by crythias
16 Apr 2015, 16:00
Dashboard Error

Last post by crythias « 16 Apr 2015, 15:52
Replies: 3
by u2pride » 25 Mar 2015, 15:09

3 Replies

1123 Views

Last post by crythias
16 Apr 2015, 15:52
Ldap Connectivity for customers

Last post by crythias « 16 Apr 2015, 15:49
Replies: 7
by Gunjan » 13 Apr 2015, 11:40

7 Replies

4069 Views

Last post by crythias
16 Apr 2015, 15:49
[SOLVED] Add internal customer DB to an LDAP only installation

Last post by blastik « 16 Apr 2015, 15:44
Replies: 5
by blastik » 15 Apr 2015, 16:03

5 Replies

2654 Views

Last post by blastik
16 Apr 2015, 15:44
Ticket update via e-mail response

Last post by netjess « 16 Apr 2015, 14:50
Replies: 9
by rmaul » 14 Apr 2015, 19:06

9 Replies

4914 Views

Last post by netjess
16 Apr 2015, 14:50
Pop up windows are not closing

Last post by EXG133 « 16 Apr 2015, 14:37
Replies: 10
by Gunjan » 15 Apr 2015, 13:44

10 Replies

3261 Views

Last post by EXG133
16 Apr 2015, 14:37
Add FAQ Section to

Last post by flippertom « 16 Apr 2015, 11:36

by flippertom » 16 Apr 2015, 11:36

0 Replies

1150 Views

Last post by flippertom
16 Apr 2015, 11:36
Combining ACLs

Last post by mavrie « 15 Apr 2015, 15:08

by mavrie » 15 Apr 2015, 15:08

0 Replies

1290 Views

Last post by mavrie
15 Apr 2015, 15:08
CMDB import

Last post by crythias « 15 Apr 2015, 14:19
Replies: 6
by Gunjan » 13 Apr 2015, 08:31

6 Replies

2865 Views

Last post by crythias
15 Apr 2015, 14:19
[SOLVED]Dynamic field in search results PDF

Last post by RStraub « 15 Apr 2015, 10:50
Replies: 1
by aph » 15 Apr 2015, 10:41

1 Replies

1088 Views

Last post by RStraub
15 Apr 2015, 10:50
[SOLVED]Search tickets where a field is not empty

Last post by aph « 15 Apr 2015, 09:03
Replies: 2
by aph » 13 Apr 2015, 12:04

2 Replies

1498 Views

Last post by aph
15 Apr 2015, 09:03
Auto Importing Config Items from SCCM server

Last post by Gunjan « 15 Apr 2015, 08:11
Replies: 5
by Gunjan » 07 Apr 2015, 08:27

5 Replies

3894 Views

Last post by Gunjan
15 Apr 2015, 08:11
Hide queue customer interface

Last post by stuop « 14 Apr 2015, 22:54

by stuop » 14 Apr 2015, 22:54

0 Replies

1126 Views

Last post by stuop
14 Apr 2015, 22:54

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