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Replace character after TicketCreate or filter and apply GenericAgent?

Last post by drodralv « 14 Apr 2020, 12:09

by drodralv » 14 Apr 2020, 12:09

0 Replies

1635 Views

Last post by drodralv
14 Apr 2020, 12:09
How to create a generic inteface?

Last post by jojo « 13 Apr 2020, 10:53
Replies: 1
by crynof » 13 Apr 2020, 06:51

1 Replies

951 Views

Last post by jojo
13 Apr 2020, 10:53
How many open and closed tickets per agent per date

Last post by mtrissi « 11 Apr 2020, 14:17
Replies: 2
by xaviercmx » 21 Jun 2017, 21:07

2 Replies

2598 Views

Last post by mtrissi
11 Apr 2020, 14:17
OTRS 6 - When deploy changes to config goes to login page

Last post by possebon « 10 Apr 2020, 17:32
Replies: 9
by possebon » 27 Nov 2019, 02:33

9 Replies

6003 Views

Last post by possebon
10 Apr 2020, 17:32
[Solved] SendmailModule::Port setting is disabled if it's specified as '25' in Config.pm

Last post by root « 10 Apr 2020, 17:14
Replies: 4
by lajones » 09 Apr 2020, 23:59

4 Replies

1540 Views

Last post by root
10 Apr 2020, 17:14
Upgrading from 5.0.22 to 6.0.1 Trouble

Last post by jroske77 « 08 Apr 2020, 20:58
Replies: 9
by thenodemaster » 13 Dec 2017, 00:36

9 Replies

9205 Views

Last post by jroske77
08 Apr 2020, 20:58
Issue with our OTRS installation in relation to the Survey module

Last post by RTPalmer « 08 Apr 2020, 14:28

by RTPalmer » 08 Apr 2020, 14:28

0 Replies

1561 Views

Last post by RTPalmer
08 Apr 2020, 14:28
Change color Highline

Last post by pidilandia « 08 Apr 2020, 11:18
Replies: 4
by pidilandia » 06 Apr 2020, 11:26

4 Replies

1852 Views

Last post by pidilandia
08 Apr 2020, 11:18
OTRS error after update to 6.0.27

Last post by maro584 « 07 Apr 2020, 17:07
Replies: 4
by maro584 » 03 Apr 2020, 19:47

4 Replies

2429 Views

Last post by maro584
07 Apr 2020, 17:07
How to hide "Priority" from the screen create phone ticket?

Last post by drodralv « 06 Apr 2020, 09:10
Replies: 5
by drodralv » 24 Mar 2020, 18:08

5 Replies

1983 Views

Last post by drodralv
06 Apr 2020, 09:10
Attachment issues with customer user.

Last post by tamassallai « 04 Apr 2020, 17:09
Replies: 7
by tamassallai » 06 Feb 2020, 15:11

7 Replies

4217 Views

Last post by tamassallai
04 Apr 2020, 17:09
OTRS 6.0.27 install error

Last post by wurzel « 04 Apr 2020, 08:14
Replies: 7
by adamos87 » 03 Apr 2020, 15:31

7 Replies

4388 Views

Last post by wurzel
04 Apr 2020, 08:14
Process management -> IF NOT condition

Last post by vamador « 03 Apr 2020, 22:01
Replies: 6
by Raksha » 01 Jun 2017, 10:53

6 Replies

3839 Views

Last post by vamador
03 Apr 2020, 22:01
Message sending already in progress! Skipping...

Last post by Otrsstarter « 03 Apr 2020, 17:57
Replies: 4
by Otrsstarter » 03 Apr 2020, 10:01

4 Replies

4464 Views

Last post by Otrsstarter
03 Apr 2020, 17:57
selectively poor DB performance after migration to new environment

Last post by skullz « 03 Apr 2020, 06:07
Replies: 2
by index5 » 02 Apr 2020, 14:42

2 Replies

1197 Views

Last post by skullz
03 Apr 2020, 06:07
Error Response in Wrong Language

Last post by mjjazz « 02 Apr 2020, 18:48
Replies: 8
by mjjazz » 02 Apr 2020, 00:05

8 Replies

2470 Views

Last post by mjjazz
02 Apr 2020, 18:48
Can't use string ("DashboardMyLastChangedTickets") as a HASH ref while "strict refs"

Last post by wurzel « 02 Apr 2020, 13:08
Replies: 13
by lg037808 » 22 Mar 2020, 14:00

13 Replies

3554 Views

Last post by wurzel
02 Apr 2020, 13:08
Customer User form CC, not from TO

Last post by kropek « 02 Apr 2020, 10:48
Replies: 3
by kropek » 22 Oct 2019, 15:07

3 Replies

3125 Views

Last post by kropek
02 Apr 2020, 10:48
Solved: Line Break Issue on TicketCreate API

Last post by stevechan « 02 Apr 2020, 03:26
Replies: 3
by stevechan » 30 Mar 2020, 03:37

3 Replies

1686 Views

Last post by stevechan
02 Apr 2020, 03:26
After the update it stll looks for old cache file

Last post by skullz « 31 Mar 2020, 21:09
Replies: 8
by quadrivium » 31 Mar 2020, 14:38

8 Replies

3074 Views

Last post by skullz
31 Mar 2020, 21:09
SMTP failing

Last post by ovr « 31 Mar 2020, 17:00
Replies: 3
by ovr » 09 Mar 2020, 19:12

3 Replies

1258 Views

Last post by ovr
31 Mar 2020, 17:00
shm error

Last post by root « 31 Mar 2020, 16:14
Replies: 1
by manoj99 » 31 Mar 2020, 16:07

1 Replies

718 Views

Last post by root
31 Mar 2020, 16:14
FAQ Module Error

Last post by manoj99 « 31 Mar 2020, 16:09

by manoj99 » 31 Mar 2020, 16:09

0 Replies

1595 Views

Last post by manoj99
31 Mar 2020, 16:09
Help

Last post by jojo « 28 Mar 2020, 16:24
Replies: 1
by newuser20 » 28 Mar 2020, 12:52

1 Replies

744 Views

Last post by jojo
28 Mar 2020, 16:24
Process management. Unabel to set checkbox to unset

Last post by certaindestiny « 27 Mar 2020, 13:33
Replies: 4
by certaindestiny » 27 Mar 2020, 12:45

4 Replies

1851 Views

Last post by certaindestiny
27 Mar 2020, 13:33
OTRS 6 AgentTicketZoom MenuBar

Last post by jojo « 27 Mar 2020, 12:02
Replies: 4
by Manu3l » 19 Mar 2020, 16:01

4 Replies

1644 Views

Last post by jojo
27 Mar 2020, 12:02
How to send a ticket info to external system when ticket is created?

Last post by crynof « 27 Mar 2020, 04:06
Replies: 8
by crynof » 22 Mar 2020, 22:19

8 Replies

3462 Views

Last post by crynof
27 Mar 2020, 04:06
DynamicField on Close window

Last post by drodralv « 26 Mar 2020, 15:40
Replies: 3
by drodralv » 04 Mar 2020, 17:07

3 Replies

1171 Views

Last post by drodralv
26 Mar 2020, 15:40
Problem installer.pl

Last post by zzz « 26 Mar 2020, 11:47
Replies: 5
by pidilandia » 25 Mar 2020, 18:46

5 Replies

2818 Views

Last post by zzz
26 Mar 2020, 11:47
Remove Time units and Is visible for customer fields

Last post by wurzel « 26 Mar 2020, 08:07
Replies: 2
by kelvinwuko » 19 Mar 2020, 05:34

2 Replies

1622 Views

Last post by wurzel
26 Mar 2020, 08:07
Ignore/Hide System-Sender Article from Article Overview

Last post by stevechan « 25 Mar 2020, 10:12
Replies: 3
by stevechan » 19 Mar 2020, 05:45

3 Replies

1724 Views

Last post by stevechan
25 Mar 2020, 10:12
Ticket Create Notifications in perl (otrs6)

Last post by steeman « 24 Mar 2020, 20:00
Replies: 4
by steeman » 24 Mar 2020, 15:45

4 Replies

1474 Views

Last post by steeman
24 Mar 2020, 20:00
How to hide Priority from AGENT interface? [Solved]

Last post by root « 24 Mar 2020, 16:40
Replies: 8
by guillo » 12 Jan 2013, 12:40

8 Replies

4321 Views

Last post by root
24 Mar 2020, 16:40
Ticket Attachments does not appear to attendants

Last post by jojo « 24 Mar 2020, 15:57
Replies: 1
by jrsemler » 24 Mar 2020, 15:47

1 Replies

681 Views

Last post by jojo
24 Mar 2020, 15:57
Can not create a ticket in customerportal

Last post by wurzel « 20 Mar 2020, 19:43
Replies: 1
by maro584 » 20 Mar 2020, 16:53

1 Replies

985 Views

Last post by wurzel
20 Mar 2020, 19:43
updating OTRS

Last post by root « 20 Mar 2020, 18:05
Replies: 3
by badaboom » 20 Mar 2020, 16:43

3 Replies

1104 Views

Last post by root
20 Mar 2020, 18:05
Ldap Authenticated customers are not noted in DB

Last post by jojo « 20 Mar 2020, 17:37
Replies: 10
by maro584 » 19 Mar 2020, 16:41

10 Replies

3897 Views

Last post by jojo
20 Mar 2020, 17:37
Bug or feature related to Ticket::SubjectFormat

Last post by victorsts « 20 Mar 2020, 11:46

by victorsts » 20 Mar 2020, 11:46

0 Replies

1630 Views

Last post by victorsts
20 Mar 2020, 11:46
View a Field To in customer Note

Last post by maro584 « 19 Mar 2020, 16:34
Replies: 4
by maro584 » 18 Mar 2020, 17:35

4 Replies

1984 Views

Last post by maro584
19 Mar 2020, 16:34
Add another customer to ticket by primary customer

Last post by maro584 « 19 Mar 2020, 09:36
Replies: 3
by maro584 » 18 Mar 2020, 17:28

3 Replies

1567 Views

Last post by maro584
19 Mar 2020, 09:36
Reports

Last post by aeg « 18 Mar 2020, 13:02

by aeg » 18 Mar 2020, 13:02

0 Replies

1549 Views

Last post by aeg
18 Mar 2020, 13:02
Prefill article value with last article typed by the same user

Last post by kelvinwuko « 18 Mar 2020, 05:08
Replies: 2
by kelvinwuko » 16 Mar 2020, 05:12

2 Replies

1198 Views

Last post by kelvinwuko
18 Mar 2020, 05:08
Attachments Not Showing on Some Emails OTRS 6.0.1

Last post by sysAdminLiam « 17 Mar 2020, 16:53
Replies: 2
by sysAdminLiam » 17 Mar 2020, 12:06

2 Replies

1554 Views

Last post by sysAdminLiam
17 Mar 2020, 16:53
[Solved] Can't see sub-queue in Ticket Queue View

Last post by skullz « 17 Mar 2020, 10:33
Replies: 3
by kelvinwuko » 09 Mar 2020, 11:14

3 Replies

2064 Views

Last post by skullz
17 Mar 2020, 10:33
Cannot submit Activity Dialog

Last post by stevechan « 17 Mar 2020, 04:44

by stevechan » 17 Mar 2020, 04:44

0 Replies

1462 Views

Last post by stevechan
17 Mar 2020, 04:44
[Solved] PDF output Chinese Characters

Last post by kelvinwuko « 16 Mar 2020, 03:35
Replies: 4
by kelvinwuko » 12 Feb 2020, 04:47

4 Replies

1777 Views

Last post by kelvinwuko
16 Mar 2020, 03:35
Lagging OTRS

Last post by wurzel « 15 Mar 2020, 11:25
Replies: 1
by hman0025 » 14 Mar 2020, 14:52

1 Replies

953 Views

Last post by wurzel
15 Mar 2020, 11:25
Is it possible to create auto responses based on keywords ?

Last post by wurzel « 13 Mar 2020, 19:18
Replies: 3
by Tristan107 » 13 Mar 2020, 15:51

3 Replies

1189 Views

Last post by wurzel
13 Mar 2020, 19:18
update From address in Article

Last post by root « 13 Mar 2020, 17:30
Replies: 2
by steeman » 13 Mar 2020, 16:11

2 Replies

1052 Views

Last post by root
13 Mar 2020, 17:30
[Solved] OTRS Auto Reply settings somehow overwritten

Last post by tomp « 11 Mar 2020, 17:40
Replies: 2
by tomp » 02 Mar 2020, 17:09

2 Replies

1331 Views

Last post by tomp
11 Mar 2020, 17:40

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