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Owner is assigned clicking Queue by mistake

Last post by root « 27 Apr 2020, 10:08
Replies: 4
by drodralv » 23 Apr 2020, 09:38

4 Replies

1982 Views

Last post by root
27 Apr 2020, 10:08
Auto-Answer changes Ticket-Priority by itself

Last post by dsepeur « 27 Apr 2020, 07:59
Replies: 8
by dsepeur » 24 Apr 2020, 17:20

8 Replies

3353 Views

Last post by dsepeur
27 Apr 2020, 07:59
otrs 6.0.24 memory leak

Last post by mferraz « 24 Apr 2020, 17:56
Replies: 4
by mferraz » 21 Apr 2020, 17:28

4 Replies

1907 Views

Last post by mferraz
24 Apr 2020, 17:56
Need send & receive highly formatted emails/tickets

Last post by jojo « 24 Apr 2020, 15:15
Replies: 3
by AMasini » 24 Apr 2020, 14:47

3 Replies

1515 Views

Last post by jojo
24 Apr 2020, 15:15
Core.Agent.TicketAction is undefined OTRS 3.1

Last post by RStraub « 24 Apr 2020, 09:39
Replies: 2
by opala791 » 23 Apr 2020, 16:38

2 Replies

1888 Views

Last post by RStraub
24 Apr 2020, 09:39
New CI Class does not assign to customers in Customer Information Centre

Last post by daveybops « 24 Apr 2020, 01:37
Replies: 1
by daveybops » 24 Apr 2020, 00:01

1 Replies

1017 Views

Last post by daveybops
24 Apr 2020, 01:37
SMTP intermittent fail: Can't send message: 354

Last post by ThomasPL10 « 23 Apr 2020, 06:57
Replies: 2
by ThomasPL10 » 21 Apr 2020, 13:42

2 Replies

2421 Views

Last post by ThomasPL10
23 Apr 2020, 06:57
Queue view does not work – 500 internal server error

Last post by annagawin « 22 Apr 2020, 10:44
Replies: 7
by annagawin » 21 Apr 2020, 16:38

7 Replies

17779 Views

Last post by annagawin
22 Apr 2020, 10:44
Web service - failed certificate verification

Last post by jojo « 21 Apr 2020, 17:49
Replies: 1
by fpaco » 21 Apr 2020, 17:17

1 Replies

1474 Views

Last post by jojo
21 Apr 2020, 17:49
Data.TicketNumber empty with Spanish

Last post by drodralv « 21 Apr 2020, 10:43
Replies: 8
by drodralv » 16 Apr 2020, 15:26

8 Replies

3024 Views

Last post by drodralv
21 Apr 2020, 10:43
Tickets going to raw instead of default queue

Last post by dsekelybrs « 20 Apr 2020, 19:48
Replies: 8
by dsekelybrs » 30 Dec 2019, 16:26

8 Replies

4278 Views

Last post by dsekelybrs
20 Apr 2020, 19:48
Wrong salutation in a reply

Last post by skullz « 16 Apr 2020, 18:32
Replies: 1
by MisterShelby » 09 Apr 2020, 09:20

1 Replies

1108 Views

Last post by skullz
16 Apr 2020, 18:32
Allow only one customer-user to see all compnay-tickets

Last post by mwilhelmi « 16 Apr 2020, 13:47

by mwilhelmi » 16 Apr 2020, 13:47

0 Replies

1833 Views

Last post by mwilhelmi
16 Apr 2020, 13:47
(external) Reporting breaks when updating contact information

Last post by finalbeta « 14 Apr 2020, 15:36
Replies: 2
by finalbeta » 02 Apr 2020, 09:22

2 Replies

1133 Views

Last post by finalbeta
14 Apr 2020, 15:36
rich text editor for a dynamic field

Last post by root « 14 Apr 2020, 14:32
Replies: 1
by edi » 14 Apr 2020, 14:13

1 Replies

1037 Views

Last post by root
14 Apr 2020, 14:32
Replace character after TicketCreate or filter and apply GenericAgent?

Last post by drodralv « 14 Apr 2020, 12:09

by drodralv » 14 Apr 2020, 12:09

0 Replies

1667 Views

Last post by drodralv
14 Apr 2020, 12:09
How to create a generic inteface?

Last post by jojo « 13 Apr 2020, 10:53
Replies: 1
by crynof » 13 Apr 2020, 06:51

1 Replies

1009 Views

Last post by jojo
13 Apr 2020, 10:53
How many open and closed tickets per agent per date

Last post by mtrissi « 11 Apr 2020, 14:17
Replies: 2
by xaviercmx » 21 Jun 2017, 21:07

2 Replies

2651 Views

Last post by mtrissi
11 Apr 2020, 14:17
OTRS 6 - When deploy changes to config goes to login page

Last post by possebon « 10 Apr 2020, 17:32
Replies: 9
by possebon » 27 Nov 2019, 02:33

9 Replies

6320 Views

Last post by possebon
10 Apr 2020, 17:32
[Solved] SendmailModule::Port setting is disabled if it's specified as '25' in Config.pm

Last post by root « 10 Apr 2020, 17:14
Replies: 4
by lajones » 09 Apr 2020, 23:59

4 Replies

1571 Views

Last post by root
10 Apr 2020, 17:14
Upgrading from 5.0.22 to 6.0.1 Trouble

Last post by jroske77 « 08 Apr 2020, 20:58
Replies: 9
by thenodemaster » 13 Dec 2017, 00:36

9 Replies

9371 Views

Last post by jroske77
08 Apr 2020, 20:58
Issue with our OTRS installation in relation to the Survey module

Last post by RTPalmer « 08 Apr 2020, 14:28

by RTPalmer » 08 Apr 2020, 14:28

0 Replies

1589 Views

Last post by RTPalmer
08 Apr 2020, 14:28
Change color Highline

Last post by pidilandia « 08 Apr 2020, 11:18
Replies: 4
by pidilandia » 06 Apr 2020, 11:26

4 Replies

1895 Views

Last post by pidilandia
08 Apr 2020, 11:18
OTRS error after update to 6.0.27

Last post by maro584 « 07 Apr 2020, 17:07
Replies: 4
by maro584 » 03 Apr 2020, 19:47

4 Replies

2526 Views

Last post by maro584
07 Apr 2020, 17:07
How to hide "Priority" from the screen create phone ticket?

Last post by drodralv « 06 Apr 2020, 09:10
Replies: 5
by drodralv » 24 Mar 2020, 18:08

5 Replies

2054 Views

Last post by drodralv
06 Apr 2020, 09:10
Attachment issues with customer user.

Last post by tamassallai « 04 Apr 2020, 17:09
Replies: 7
by tamassallai » 06 Feb 2020, 15:11

7 Replies

4923 Views

Last post by tamassallai
04 Apr 2020, 17:09
OTRS 6.0.27 install error

Last post by wurzel « 04 Apr 2020, 08:14
Replies: 7
by adamos87 » 03 Apr 2020, 15:31

7 Replies

4491 Views

Last post by wurzel
04 Apr 2020, 08:14
Process management -> IF NOT condition

Last post by vamador « 03 Apr 2020, 22:01
Replies: 6
by Raksha » 01 Jun 2017, 10:53

6 Replies

3952 Views

Last post by vamador
03 Apr 2020, 22:01
Message sending already in progress! Skipping...

Last post by Otrsstarter « 03 Apr 2020, 17:57
Replies: 4
by Otrsstarter » 03 Apr 2020, 10:01

4 Replies

5333 Views

Last post by Otrsstarter
03 Apr 2020, 17:57
selectively poor DB performance after migration to new environment

Last post by skullz « 03 Apr 2020, 06:07
Replies: 2
by index5 » 02 Apr 2020, 14:42

2 Replies

1249 Views

Last post by skullz
03 Apr 2020, 06:07
Error Response in Wrong Language

Last post by mjjazz « 02 Apr 2020, 18:48
Replies: 8
by mjjazz » 02 Apr 2020, 00:05

8 Replies

2547 Views

Last post by mjjazz
02 Apr 2020, 18:48
Can't use string ("DashboardMyLastChangedTickets") as a HASH ref while "strict refs"

Last post by wurzel « 02 Apr 2020, 13:08
Replies: 13
by lg037808 » 22 Mar 2020, 14:00

13 Replies

3704 Views

Last post by wurzel
02 Apr 2020, 13:08
Customer User form CC, not from TO

Last post by kropek « 02 Apr 2020, 10:48
Replies: 3
by kropek » 22 Oct 2019, 15:07

3 Replies

3168 Views

Last post by kropek
02 Apr 2020, 10:48
Solved: Line Break Issue on TicketCreate API

Last post by stevechan « 02 Apr 2020, 03:26
Replies: 3
by stevechan » 30 Mar 2020, 03:37

3 Replies

1756 Views

Last post by stevechan
02 Apr 2020, 03:26
After the update it stll looks for old cache file

Last post by skullz « 31 Mar 2020, 21:09
Replies: 8
by quadrivium » 31 Mar 2020, 14:38

8 Replies

3557 Views

Last post by skullz
31 Mar 2020, 21:09
SMTP failing

Last post by ovr « 31 Mar 2020, 17:00
Replies: 3
by ovr » 09 Mar 2020, 19:12

3 Replies

1287 Views

Last post by ovr
31 Mar 2020, 17:00
shm error

Last post by root « 31 Mar 2020, 16:14
Replies: 1
by manoj99 » 31 Mar 2020, 16:07

1 Replies

750 Views

Last post by root
31 Mar 2020, 16:14
FAQ Module Error

Last post by manoj99 « 31 Mar 2020, 16:09

by manoj99 » 31 Mar 2020, 16:09

0 Replies

1621 Views

Last post by manoj99
31 Mar 2020, 16:09
Help

Last post by jojo « 28 Mar 2020, 16:24
Replies: 1
by newuser20 » 28 Mar 2020, 12:52

1 Replies

760 Views

Last post by jojo
28 Mar 2020, 16:24
Process management. Unabel to set checkbox to unset

Last post by certaindestiny « 27 Mar 2020, 13:33
Replies: 4
by certaindestiny » 27 Mar 2020, 12:45

4 Replies

1911 Views

Last post by certaindestiny
27 Mar 2020, 13:33
OTRS 6 AgentTicketZoom MenuBar

Last post by jojo « 27 Mar 2020, 12:02
Replies: 4
by Manu3l » 19 Mar 2020, 16:01

4 Replies

1735 Views

Last post by jojo
27 Mar 2020, 12:02
How to send a ticket info to external system when ticket is created?

Last post by crynof « 27 Mar 2020, 04:06
Replies: 8
by crynof » 22 Mar 2020, 22:19

8 Replies

4114 Views

Last post by crynof
27 Mar 2020, 04:06
DynamicField on Close window

Last post by drodralv « 26 Mar 2020, 15:40
Replies: 3
by drodralv » 04 Mar 2020, 17:07

3 Replies

1193 Views

Last post by drodralv
26 Mar 2020, 15:40
Problem installer.pl

Last post by zzz « 26 Mar 2020, 11:47
Replies: 5
by pidilandia » 25 Mar 2020, 18:46

5 Replies

3056 Views

Last post by zzz
26 Mar 2020, 11:47
Remove Time units and Is visible for customer fields

Last post by wurzel « 26 Mar 2020, 08:07
Replies: 2
by kelvinwuko » 19 Mar 2020, 05:34

2 Replies

1738 Views

Last post by wurzel
26 Mar 2020, 08:07
Ignore/Hide System-Sender Article from Article Overview

Last post by stevechan « 25 Mar 2020, 10:12
Replies: 3
by stevechan » 19 Mar 2020, 05:45

3 Replies

1752 Views

Last post by stevechan
25 Mar 2020, 10:12
Ticket Create Notifications in perl (otrs6)

Last post by steeman « 24 Mar 2020, 20:00
Replies: 4
by steeman » 24 Mar 2020, 15:45

4 Replies

1524 Views

Last post by steeman
24 Mar 2020, 20:00
How to hide Priority from AGENT interface? [Solved]

Last post by root « 24 Mar 2020, 16:40
Replies: 8
by guillo » 12 Jan 2013, 12:40

8 Replies

4443 Views

Last post by root
24 Mar 2020, 16:40
Ticket Attachments does not appear to attendants

Last post by jojo « 24 Mar 2020, 15:57
Replies: 1
by jrsemler » 24 Mar 2020, 15:47

1 Replies

692 Views

Last post by jojo
24 Mar 2020, 15:57
Can not create a ticket in customerportal

Last post by wurzel « 20 Mar 2020, 19:43
Replies: 1
by maro584 » 20 Mar 2020, 16:53

1 Replies

1011 Views

Last post by wurzel
20 Mar 2020, 19:43

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