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New field on Ticket

Last post by serambca « 11 Jan 2017, 19:04
Replies: 3
by serambca » 11 Jan 2017, 11:10

3 Replies

2231 Views

Last post by serambca
11 Jan 2017, 19:04
Email issues after upgrade to 5

Last post by cyrilstoll « 11 Jan 2017, 15:06
Replies: 5
by KimmoJ » 19 Dec 2016, 10:15

5 Replies

4659 Views

Last post by cyrilstoll
11 Jan 2017, 15:06
survey report/export

Last post by reneeb « 11 Jan 2017, 14:29
Replies: 3
by hcassidy » 15 Mar 2016, 15:29

3 Replies

2033 Views

Last post by reneeb
11 Jan 2017, 14:29
[SOLVED] OTRS-CGI-67 Logbook error

Last post by MusicMaikel « 11 Jan 2017, 13:26

by MusicMaikel » 11 Jan 2017, 13:26

0 Replies

1032 Views

Last post by MusicMaikel
11 Jan 2017, 13:26
OTRS Helpdesk v4.x: Is there a ready method to hide Dashboard priority flag and "unread star" columns?

Last post by reneeb « 11 Jan 2017, 12:34
Replies: 2
by pekkaar » 11 Mar 2015, 16:21

2 Replies

1905 Views

Last post by reneeb
11 Jan 2017, 12:34
[SOLVED] Customer ID blocked

Last post by MusicMaikel « 11 Jan 2017, 11:12
Replies: 5
by MusicMaikel » 10 Jan 2017, 15:33

5 Replies

3258 Views

Last post by MusicMaikel
11 Jan 2017, 11:12
OTRS article overview columns in ticket detail

Last post by gecelann « 11 Jan 2017, 09:14
Replies: 8
by rvwmgk » 15 Apr 2015, 16:15

8 Replies

4849 Views

Last post by gecelann
11 Jan 2017, 09:14
configure gmail

Last post by jtaracena « 10 Jan 2017, 19:44
Replies: 6
by jtaracena » 10 Jan 2017, 10:31

6 Replies

5497 Views

Last post by jtaracena
10 Jan 2017, 19:44
Time zone issue in articles list

Last post by mitch99 « 09 Jan 2017, 19:07
Replies: 2
by mitch99 » 17 Nov 2016, 19:35

2 Replies

1434 Views

Last post by mitch99
09 Jan 2017, 19:07
Creation of ticket notification failing

Last post by RiomarGroup « 09 Jan 2017, 17:26
Replies: 6
by RiomarGroup » 28 Oct 2016, 02:28

6 Replies

2736 Views

Last post by RiomarGroup
09 Jan 2017, 17:26
Services not available in tickets

Last post by root « 09 Jan 2017, 13:12
Replies: 4
by Laizenhoff » 09 Jan 2017, 09:54

4 Replies

2442 Views

Last post by root
09 Jan 2017, 13:12
What is CustomerID field in dynamic_field?

Last post by gecelann « 07 Jan 2017, 09:59

by gecelann » 07 Jan 2017, 09:59

0 Replies

901 Views

Last post by gecelann
07 Jan 2017, 09:59
Create new ticket have access in read-only rights

Last post by gecelann « 06 Jan 2017, 07:12

by gecelann » 06 Jan 2017, 07:12

0 Replies

971 Views

Last post by gecelann
06 Jan 2017, 07:12
Avoid automaric replies email

Last post by serambca « 05 Jan 2017, 10:36
Replies: 4
by serambca » 04 Jan 2017, 15:32

4 Replies

2363 Views

Last post by serambca
05 Jan 2017, 10:36
[SOLVED] Queue overview not working in dashboard

Last post by wurzel « 05 Jan 2017, 09:57
Replies: 5
by gecelann » 04 Jan 2017, 06:56

5 Replies

1958 Views

Last post by wurzel
05 Jan 2017, 09:57
What table is the Config item details? (DB)

Last post by reneeb « 05 Jan 2017, 08:36
Replies: 1
by gecelann » 05 Jan 2017, 04:50

1 Replies

1220 Views

Last post by reneeb
05 Jan 2017, 08:36
Backend ERROR: OTRS-CGI-89 (AdminContactWithData)

Last post by wurzel « 04 Jan 2017, 20:19
Replies: 5
by amka » 02 Jan 2017, 14:20

5 Replies

2852 Views

Last post by wurzel
04 Jan 2017, 20:19
Slow performance when creating tickets

Last post by Appok « 04 Jan 2017, 17:12
Replies: 2
by Appok » 03 Jan 2017, 20:23

2 Replies

1029 Views

Last post by Appok
04 Jan 2017, 17:12
how to register an invetory CMDB "SmartPhone"

Last post by reneeb « 04 Jan 2017, 16:19
Replies: 8
by serambca » 03 Jan 2017, 17:01

8 Replies

4093 Views

Last post by reneeb
04 Jan 2017, 16:19
ACL full options list

Last post by root « 04 Jan 2017, 14:22
Replies: 3
by otrsZeroCool » 03 Jan 2017, 20:21

3 Replies

2769 Views

Last post by root
04 Jan 2017, 14:22
Ticket Solution Time issue

Last post by ftahoces « 04 Jan 2017, 12:25

by ftahoces » 04 Jan 2017, 12:25

0 Replies

930 Views

Last post by ftahoces
04 Jan 2017, 12:25
Solved: External Customer Backend

Last post by dingler « 03 Jan 2017, 17:05

by dingler » 03 Jan 2017, 17:05

0 Replies

843 Views

Last post by dingler
03 Jan 2017, 17:05
Otrs 5.0.x - Problem while adding new customer

Last post by gian911 « 03 Jan 2017, 14:29

by gian911 » 03 Jan 2017, 14:29

0 Replies

790 Views

Last post by gian911
03 Jan 2017, 14:29
Consumption time for answers

Last post by mareks « 02 Jan 2017, 16:13

by mareks » 02 Jan 2017, 16:13

0 Replies

828 Views

Last post by mareks
02 Jan 2017, 16:13
how to stay the same queue in many other queue in process management.

Last post by zin « 02 Jan 2017, 05:16

by zin » 02 Jan 2017, 05:16

0 Replies

807 Views

Last post by zin
02 Jan 2017, 05:16
set different defaults for dropdown dynamic fields on queue update

Last post by Giulio Soleni « 31 Dec 2016, 13:31

by Giulio Soleni » 31 Dec 2016, 13:31

0 Replies

1835 Views

Last post by Giulio Soleni
31 Dec 2016, 13:31
Notifications

Last post by jojo « 30 Dec 2016, 13:02
Replies: 2
by stratus66 » 29 Dec 2016, 23:36

2 Replies

1124 Views

Last post by jojo
30 Dec 2016, 13:02
OTRS AUTO MERGING TICKETS WITH SAME SUBJECT

Last post by reneeb « 29 Dec 2016, 02:44
Replies: 6
by JojoModjo » 28 Dec 2016, 10:42

6 Replies

5235 Views

Last post by reneeb
29 Dec 2016, 02:44
recover otrs from 2.3.3 version

Last post by jojo « 28 Dec 2016, 00:25
Replies: 1
by undefine » 28 Dec 2016, 00:23

1 Replies

750 Views

Last post by jojo
28 Dec 2016, 00:25
DashboardCustomerConfigItems didn't work

Last post by root « 27 Dec 2016, 19:02
Replies: 1
by gecelann » 27 Dec 2016, 06:20

1 Replies

1203 Views

Last post by root
27 Dec 2016, 19:02
Add new field and turn off subject

Last post by otresi « 27 Dec 2016, 14:59

by otresi » 27 Dec 2016, 14:59

0 Replies

1078 Views

Last post by otresi
27 Dec 2016, 14:59
PostMaster PreFilterModule

Last post by jojo « 27 Dec 2016, 14:48
Replies: 5
by tparcina » 19 Dec 2016, 13:25

5 Replies

19768 Views

Last post by jojo
27 Dec 2016, 14:48
What are CMDB add-ons for free?

Last post by wurzel « 27 Dec 2016, 11:36
Replies: 2
by gecelann » 27 Dec 2016, 07:41

2 Replies

1246 Views

Last post by wurzel
27 Dec 2016, 11:36
Authentication with LDAP and LOCAL DB

Last post by chmod0day « 24 Dec 2016, 19:27
Replies: 4
by chmod0day » 18 Dec 2016, 01:36

4 Replies

1741 Views

Last post by chmod0day
24 Dec 2016, 19:27
Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article.pm lin

Last post by jojo « 23 Dec 2016, 10:15
Replies: 5
by sunny » 15 Dec 2016, 08:22

5 Replies

3502 Views

Last post by jojo
23 Dec 2016, 10:15
Add new overview to Dashboard

Last post by wurzel « 23 Dec 2016, 01:20
Replies: 5
by tparcina » 10 Mar 2016, 14:52

5 Replies

3669 Views

Last post by wurzel
23 Dec 2016, 01:20
Queue issue in Process Tickets (Customer Panel)

Last post by piotreksmoq « 22 Dec 2016, 18:09
Replies: 5
by piotreksmoq » 22 Dec 2016, 12:26

5 Replies

3113 Views

Last post by piotreksmoq
22 Dec 2016, 18:09
[Solved] CMDB connected CI link not removable

Last post by tinti « 21 Dec 2016, 17:37
Replies: 4
by tinti » 15 Dec 2016, 10:17

4 Replies

2182 Views

Last post by tinti
21 Dec 2016, 17:37
OTRS - Sometimes mail do not fetch from POP or IMAP into the OTRS

Last post by sunny « 20 Dec 2016, 11:53

by sunny » 20 Dec 2016, 11:53

0 Replies

1312 Views

Last post by sunny
20 Dec 2016, 11:53
OTRSOTRS 3.3 - Show a dynamic content in text using dynamic field

Last post by sunny « 20 Dec 2016, 09:47

by sunny » 20 Dec 2016, 09:47

0 Replies

1204 Views

Last post by sunny
20 Dec 2016, 09:47
ITSM Items Bulk Update other items.

Last post by ryotaro « 19 Dec 2016, 06:49

by ryotaro » 19 Dec 2016, 06:49

0 Replies

971 Views

Last post by ryotaro
19 Dec 2016, 06:49
New Process Ticket does not show Customer History

Last post by wurzel « 17 Dec 2016, 11:07
Replies: 1
by Julian0o » 12 Dec 2016, 12:34

1 Replies

1323 Views

Last post by wurzel
17 Dec 2016, 11:07
Update ITSMCore 5.0.14 to 5.0.15 Fail

Last post by amka « 16 Dec 2016, 16:05
Replies: 4
by amka » 15 Dec 2016, 14:44

4 Replies

2246 Views

Last post by amka
16 Dec 2016, 16:05
Update 5 to 5.0.15

Last post by RStraub « 16 Dec 2016, 11:59
Replies: 3
by civodul4 » 16 Dec 2016, 11:34

3 Replies

1626 Views

Last post by RStraub
16 Dec 2016, 11:59
[SOLVED] Can't open web installer

Last post by MusicMaikel « 15 Dec 2016, 16:58
Replies: 1
by MusicMaikel » 14 Dec 2016, 11:22

1 Replies

1217 Views

Last post by MusicMaikel
15 Dec 2016, 16:58
Error sending email

Last post by romerosantos02 « 15 Dec 2016, 16:52
Replies: 8
by romerosantos02 » 15 Dec 2016, 14:54

8 Replies

2747 Views

Last post by romerosantos02
15 Dec 2016, 16:52
ITSM / CI Collection import references from csv

Last post by fabi186 « 15 Dec 2016, 12:44

by fabi186 » 15 Dec 2016, 12:44

0 Replies

918 Views

Last post by fabi186
15 Dec 2016, 12:44
Criticality–Impact–Priority–Matrix and Customer Tickets

Last post by jossuahe « 14 Dec 2016, 18:04
Replies: 12
by FloBo » 16 May 2014, 14:01

12 Replies

7919 Views

Last post by jossuahe
14 Dec 2016, 18:04
Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4

Last post by sunny « 14 Dec 2016, 14:44
Replies: 4
by rodriguezja » 10 Jul 2014, 06:57

4 Replies

2906 Views

Last post by sunny
14 Dec 2016, 14:44
How to connect OTRS 5 with a Microsoft LDAP Server for User Authentification?

Last post by JanG « 14 Dec 2016, 12:16
Replies: 13
by JanG » 17 Nov 2016, 15:11

13 Replies

8574 Views

Last post by JanG
14 Dec 2016, 12:16

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