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Ticket warning closed with Generic agent

Last post by reneeb « 03 Sep 2016, 07:24
Replies: 1
by SenhorKiwi » 02 Sep 2016, 21:22

1 Replies

715 Views

Last post by reneeb
03 Sep 2016, 07:24
AddNote Subject Email Notification

Last post by gecelann « 02 Sep 2016, 14:03

by gecelann » 02 Sep 2016, 14:03

0 Replies

802 Views

Last post by gecelann
02 Sep 2016, 14:03
[SOLVED] Retrieve companies from external backend

Last post by luca « 01 Sep 2016, 16:29
Replies: 2
by luca » 01 Sep 2016, 11:29

2 Replies

1404 Views

Last post by luca
01 Sep 2016, 16:29
Multiple customer_ID for one customer user

Last post by jlamarche « 01 Sep 2016, 14:58
Replies: 5
by jlamarche » 24 Aug 2016, 11:31

5 Replies

2947 Views

Last post by jlamarche
01 Sep 2016, 14:58
[Solved] No state for xxx found!

Last post by jlamarche « 01 Sep 2016, 14:52
Replies: 5
by jlamarche » 23 Aug 2016, 12:08

5 Replies

5812 Views

Last post by jlamarche
01 Sep 2016, 14:52
Can't paste multiple images into WorkOrder report

Last post by MarkR « 01 Sep 2016, 14:26

by MarkR » 01 Sep 2016, 14:26

0 Replies

861 Views

Last post by MarkR
01 Sep 2016, 14:26
Upcoming Events not showing to all agents

Last post by root « 01 Sep 2016, 12:16
Replies: 3
by gecelann » 31 Aug 2016, 05:56

3 Replies

2063 Views

Last post by root
01 Sep 2016, 12:16
OTRS 5 Ticket Notification Problem

Last post by root « 31 Aug 2016, 19:51
Replies: 3
by avrileica » 31 Aug 2016, 14:51

3 Replies

1766 Views

Last post by root
31 Aug 2016, 19:51
<OTRS_CURRENT_UserComment> Not Displaying Comments in Alerts

Last post by root « 31 Aug 2016, 18:37
Replies: 2
by samwaithaka » 30 Aug 2016, 10:13

2 Replies

1548 Views

Last post by root
31 Aug 2016, 18:37
[SOLVED] Pending till in Dashboard not working (OTRS 5)

Last post by gecelann « 31 Aug 2016, 04:02
Replies: 2
by gecelann » 30 Aug 2016, 03:45

2 Replies

1115 Views

Last post by gecelann
31 Aug 2016, 04:02
[Solved] New Ticket on Customer Portal

Last post by ronaldjerardmedina « 31 Aug 2016, 03:26
Replies: 2
by ronaldjerardmedina » 26 Aug 2016, 09:15

2 Replies

1544 Views

Last post by ronaldjerardmedina
31 Aug 2016, 03:26
[Solved] SMTPTLS & Exchange 2010 - Authentication error after upgrading to 5.0.12

Last post by jlamarche « 30 Aug 2016, 11:26
Replies: 4
by jlamarche » 17 Aug 2016, 11:27

4 Replies

4060 Views

Last post by jlamarche
30 Aug 2016, 11:26
[SOLVED] Escalationresponsetimestop event trigger

Last post by nautilus « 30 Aug 2016, 09:58
Replies: 2
by nautilus » 05 Aug 2016, 14:08

2 Replies

1403 Views

Last post by nautilus
30 Aug 2016, 09:58
[SOLVED] Ticket Notifications works but I miss something with escalation notifications

Last post by nautilus « 30 Aug 2016, 09:42
Replies: 6
by nautilus » 02 Aug 2016, 11:17

6 Replies

3030 Views

Last post by nautilus
30 Aug 2016, 09:42
Create new ticket by email

Last post by jojo « 30 Aug 2016, 07:24
Replies: 9
by savio » 25 Aug 2016, 21:23

9 Replies

5406 Views

Last post by jojo
30 Aug 2016, 07:24
Setting 'params' keys within otrs.Console.pl Maint::Stats::Generate

Last post by skullz « 30 Aug 2016, 06:32
Replies: 1
by henriqueak » 29 Aug 2016, 16:37

1 Replies

2894 Views

Last post by skullz
30 Aug 2016, 06:32
MySQL Update Error when moving from 4.0.18 to 5.0.12

Last post by ln4r4raxvnn « 29 Aug 2016, 22:22
Replies: 1
by ln4r4raxvnn » 29 Aug 2016, 19:22

1 Replies

1666 Views

Last post by ln4r4raxvnn
29 Aug 2016, 22:22
Effect of ticket hook change on existing tickets

Last post by sujeeva « 29 Aug 2016, 19:06
Replies: 5
by aph » 07 Oct 2014, 10:40

5 Replies

2751 Views

Last post by sujeeva
29 Aug 2016, 19:06
Understanding the GenericAgent priorities

Last post by wheelshot « 29 Aug 2016, 15:50
Replies: 6
by wheelshot » 05 Apr 2016, 20:28

6 Replies

64354 Views

Last post by wheelshot
29 Aug 2016, 15:50
CMDB failed to import

Last post by gecelann « 29 Aug 2016, 11:30
Replies: 2
by gecelann » 29 Aug 2016, 11:03

2 Replies

1068 Views

Last post by gecelann
29 Aug 2016, 11:30
problem with autoreply

Last post by jojo « 29 Aug 2016, 09:21
Replies: 5
by adestis » 27 Jul 2016, 16:49

5 Replies

3033 Views

Last post by jojo
29 Aug 2016, 09:21
Can't receive e-mails when creating a new ticket

Last post by pvzwehl « 27 Aug 2016, 00:31
Replies: 8
by drethegoataraujo » 09 Aug 2016, 12:29

8 Replies

3292 Views

Last post by pvzwehl
27 Aug 2016, 00:31
GenericTicketConnectorREST returning HTTP 500

Last post by possebon « 26 Aug 2016, 21:13
Replies: 1
by possebon » 26 Aug 2016, 17:19

1 Replies

1382 Views

Last post by possebon
26 Aug 2016, 21:13
Force time units in "Notes"

Last post by jlamarche « 26 Aug 2016, 15:41
Replies: 4
by jlamarche » 26 Aug 2016, 11:29

4 Replies

1950 Views

Last post by jlamarche
26 Aug 2016, 15:41
[SOLVED] OTRS Daemon is not running. (but it is)

Last post by dcormack « 26 Aug 2016, 15:37
Replies: 2
by dcormack » 26 Aug 2016, 05:05

2 Replies

13476 Views

Last post by dcormack
26 Aug 2016, 15:37
include column queue agentticketzoom

Last post by vlora « 26 Aug 2016, 14:15
Replies: 8
by vlora » 23 Aug 2016, 14:51

8 Replies

2512 Views

Last post by vlora
26 Aug 2016, 14:15
Changing "Ticket::DefineEmailFrom" to Agent Name run into an Error

Last post by imeyer « 26 Aug 2016, 00:07

by imeyer » 26 Aug 2016, 00:07

0 Replies

951 Views

Last post by imeyer
26 Aug 2016, 00:07
Navbar Customization

Last post by andyt « 25 Aug 2016, 11:43
Replies: 7
by andyt » 23 Aug 2016, 14:21

7 Replies

3459 Views

Last post by andyt
25 Aug 2016, 11:43
Ticket URL field in stats report

Last post by rodash « 25 Aug 2016, 10:04

by rodash » 25 Aug 2016, 10:04

0 Replies

969 Views

Last post by rodash
25 Aug 2016, 10:04
Postmaster set Header pending time

Last post by reneeb « 25 Aug 2016, 09:11
Replies: 1
by gecelann » 25 Aug 2016, 04:06

1 Replies

924 Views

Last post by reneeb
25 Aug 2016, 09:11
make Customer ID field a search-ahead field

Last post by vhilly27 « 24 Aug 2016, 21:19
Replies: 16
by ccummings » 30 Aug 2012, 22:40

16 Replies

9969 Views

Last post by vhilly27
24 Aug 2016, 21:19
Escalation Solution Time

Last post by reneeb « 24 Aug 2016, 16:57
Replies: 1
by airtondetoni » 24 Aug 2016, 16:41

1 Replies

1237 Views

Last post by reneeb
24 Aug 2016, 16:57
help on create webservice on otrs5

Last post by hugutux « 24 Aug 2016, 14:28

by hugutux » 24 Aug 2016, 14:28

0 Replies

1319 Views

Last post by hugutux
24 Aug 2016, 14:28
New ticket create doesnot send autoreply to customers.

Last post by szn0007 « 24 Aug 2016, 08:53

by szn0007 » 24 Aug 2016, 08:53

0 Replies

1481 Views

Last post by szn0007
24 Aug 2016, 08:53
OTRS upgrade to 5.0.12

Last post by jstefanovic « 23 Aug 2016, 17:20
Replies: 8
by jstefanovic » 19 Aug 2016, 21:01

8 Replies

2997 Views

Last post by jstefanovic
23 Aug 2016, 17:20
[Solved] Email too big => delete this email

Last post by jlamarche « 23 Aug 2016, 13:48
Replies: 4
by jlamarche » 23 Aug 2016, 12:07

4 Replies

3759 Views

Last post by jlamarche
23 Aug 2016, 13:48
[Solved] Reduce time between two email fetching (from 10 minutes to 3 minutes)

Last post by jlamarche « 23 Aug 2016, 11:59
Replies: 6
by jlamarche » 22 Aug 2016, 15:50

6 Replies

3205 Views

Last post by jlamarche
23 Aug 2016, 11:59
Agent reply to custer via email

Last post by jojo « 23 Aug 2016, 08:19
Replies: 1
by jstefanovic » 23 Aug 2016, 00:40

1 Replies

997 Views

Last post by jojo
23 Aug 2016, 08:19
cron scheduled task not running.

Last post by root « 23 Aug 2016, 07:55
Replies: 3
by OTRSRDNewbie » 22 Aug 2016, 14:47

3 Replies

2168 Views

Last post by root
23 Aug 2016, 07:55
Double data fetch in SQL box

Last post by gecelann « 23 Aug 2016, 02:51
Replies: 5
by gecelann » 22 Aug 2016, 09:49

5 Replies

2408 Views

Last post by gecelann
23 Aug 2016, 02:51
Need Name! Errors

Last post by Eggllo « 22 Aug 2016, 22:03

by Eggllo » 22 Aug 2016, 22:03

0 Replies

1284 Views

Last post by Eggllo
22 Aug 2016, 22:03
[SOLVED]Setting Dynamic Field value via sql script

Last post by ThomasPL10 « 22 Aug 2016, 21:01
Replies: 6
by ThomasPL10 » 18 Aug 2016, 12:46

6 Replies

3280 Views

Last post by ThomasPL10
22 Aug 2016, 21:01
Customer Interface > Search returns unexpected results

Last post by ThunderFox « 22 Aug 2016, 18:20
Replies: 3
by ThunderFox » 19 Aug 2016, 15:48

3 Replies

1520 Views

Last post by ThunderFox
22 Aug 2016, 18:20
[Solved] More tickets showed on dashboard

Last post by jlamarche « 22 Aug 2016, 10:37
Replies: 6
by jlamarche » 19 Aug 2016, 12:58

6 Replies

3101 Views

Last post by jlamarche
22 Aug 2016, 10:37
Create a note(article) without creating a ticket.

Last post by jojo « 21 Aug 2016, 11:07
Replies: 1
by szn0007 » 21 Aug 2016, 06:34

1 Replies

1365 Views

Last post by jojo
21 Aug 2016, 11:07
Upgrading (or migrating the content) from 2.2.5 to current ver

Last post by root « 19 Aug 2016, 22:39
Replies: 1
by AAlchemy » 19 Aug 2016, 20:07

1 Replies

1044 Views

Last post by root
19 Aug 2016, 22:39
change column width

Last post by root « 19 Aug 2016, 17:28
Replies: 4
by rvwmgk » 08 Aug 2016, 10:52

4 Replies

2985 Views

Last post by root
19 Aug 2016, 17:28
Installing on lampp

Last post by jojo « 19 Aug 2016, 15:31
Replies: 1
by matiasnunes » 19 Aug 2016, 15:24

1 Replies

822 Views

Last post by jojo
19 Aug 2016, 15:31
Running OTRS 3.1.10 - Windows. How to upgrade to latest Linux version?

Last post by jlamarche « 19 Aug 2016, 12:56
Replies: 3
by anaboka » 18 Aug 2016, 23:18

3 Replies

1779 Views

Last post by jlamarche
19 Aug 2016, 12:56
Module Creation

Last post by reneeb « 18 Aug 2016, 19:57
Replies: 1
by Vandvirkur » 18 Aug 2016, 18:00

1 Replies

586 Views

Last post by reneeb
18 Aug 2016, 19:57

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