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Notifications to customers for merged tickets

Last post by wheelshot « 05 Apr 2016, 19:33
Replies: 3
by robcar » 05 Apr 2016, 10:23

3 Replies

2006 Views

Last post by wheelshot
05 Apr 2016, 19:33
Edit the email template

Last post by reneeb « 05 Apr 2016, 17:41
Replies: 4
by nathanb » 31 Dec 2015, 13:29

4 Replies

5343 Views

Last post by reneeb
05 Apr 2016, 17:41
adding automaticaly user customers to customers ?

Last post by Eric44 « 05 Apr 2016, 16:30

by Eric44 » 05 Apr 2016, 16:30

0 Replies

753 Views

Last post by Eric44
05 Apr 2016, 16:30
Help: Auto Reply Customization

Last post by AngeloCustos « 05 Apr 2016, 15:26

by AngeloCustos » 05 Apr 2016, 15:26

0 Replies

633 Views

Last post by AngeloCustos
05 Apr 2016, 15:26
Customer portal Zoom ticket

Last post by arestas « 05 Apr 2016, 10:58
Replies: 2
by medusabusiness » 03 Feb 2015, 19:50

2 Replies

2298 Views

Last post by arestas
05 Apr 2016, 10:58
CustomerTicketProcess-based ACL

Last post by esaunders « 04 Apr 2016, 21:57

by esaunders » 04 Apr 2016, 21:57

0 Replies

766 Views

Last post by esaunders
04 Apr 2016, 21:57
Reports of tickets linked to certain CI in CMDB

Last post by wheelshot « 04 Apr 2016, 20:15
Replies: 2
by wheelshot » 19 Feb 2016, 16:54

2 Replies

970 Views

Last post by wheelshot
04 Apr 2016, 20:15
Missing fields in CMDB in update operation

Last post by alten « 04 Apr 2016, 17:18

by alten » 04 Apr 2016, 17:18

0 Replies

546 Views

Last post by alten
04 Apr 2016, 17:18
Cannot import/export items at OTRS5 using cron

Last post by ryotaro « 01 Apr 2016, 15:01
Replies: 2
by ryotaro » 01 Apr 2016, 10:45

2 Replies

1857 Views

Last post by ryotaro
01 Apr 2016, 15:01
New phone ticket with only known customer users

Last post by reneeb « 31 Mar 2016, 18:22
Replies: 1
by NirT » 31 Mar 2016, 17:28

1 Replies

558 Views

Last post by reneeb
31 Mar 2016, 18:22
Three ldap backends

Last post by spiderpig « 31 Mar 2016, 13:47
Replies: 8
by spiderpig » 11 Mar 2016, 13:23

8 Replies

3646 Views

Last post by spiderpig
31 Mar 2016, 13:47
Agent "UserFirstName UserLastName" Showing on outgoing emails

Last post by EXG133 « 31 Mar 2016, 13:15
Replies: 1
by sirbunnz » 31 Mar 2016, 12:48

1 Replies

1108 Views

Last post by EXG133
31 Mar 2016, 13:15
Link Template and state

Last post by machadoa « 31 Mar 2016, 11:22
Replies: 2
by machadoa » 31 Mar 2016, 10:33

2 Replies

1691 Views

Last post by machadoa
31 Mar 2016, 11:22
[SOLVED] max length limited to 30 chars for a text field in Queue Preferences

Last post by Giulio Soleni « 30 Mar 2016, 21:49
Replies: 1
by Giulio Soleni » 25 Mar 2016, 10:03

1 Replies

1990 Views

Last post by Giulio Soleni
30 Mar 2016, 21:49
Move ticket

Last post by Giulio Soleni « 30 Mar 2016, 20:37
Replies: 3
by srenon » 25 Mar 2016, 23:20

3 Replies

1791 Views

Last post by Giulio Soleni
30 Mar 2016, 20:37
Problem URL browser

Last post by machadoa « 30 Mar 2016, 16:19

by machadoa » 30 Mar 2016, 16:19

0 Replies

909 Views

Last post by machadoa
30 Mar 2016, 16:19
Charset encode utf-8 => iso-8859-1

Last post by srenon « 30 Mar 2016, 09:07

by srenon » 30 Mar 2016, 09:07

0 Replies

949 Views

Last post by srenon
30 Mar 2016, 09:07
Custom Dashboard Dashlet

Last post by reneeb « 30 Mar 2016, 07:13
Replies: 10
by brendanlim » 16 Mar 2016, 10:42

10 Replies

6471 Views

Last post by reneeb
30 Mar 2016, 07:13
Can't reach Customer Login Page

Last post by AngeloCustos « 29 Mar 2016, 20:21
Replies: 3
by AngeloCustos » 23 Mar 2016, 21:06

3 Replies

3253 Views

Last post by AngeloCustos
29 Mar 2016, 20:21
create automatically a customer

Last post by machadoa « 29 Mar 2016, 17:59
Replies: 2
by machadoa » 25 Mar 2016, 15:32

2 Replies

1897 Views

Last post by machadoa
29 Mar 2016, 17:59
How to acelerate dashboard view

Last post by GabrielV « 29 Mar 2016, 14:57
Replies: 2
by GabrielV » 18 Mar 2016, 16:34

2 Replies

1449 Views

Last post by GabrielV
29 Mar 2016, 14:57
Pop-Ups won't close sometimes

Last post by Julian0o « 29 Mar 2016, 10:55

by Julian0o » 29 Mar 2016, 10:55

0 Replies

1125 Views

Last post by Julian0o
29 Mar 2016, 10:55
Postmaster errors after upgrading

Last post by reneeb « 29 Mar 2016, 08:50
Replies: 1
by kbeth » 28 Mar 2016, 20:25

1 Replies

1195 Views

Last post by reneeb
29 Mar 2016, 08:50
Default password for MySQL on Windows installation?

Last post by waleeed12 « 29 Mar 2016, 06:52
Replies: 6
by jackson » 14 Mar 2013, 12:33

6 Replies

7271 Views

Last post by waleeed12
29 Mar 2016, 06:52
a_from (table of article) and from field of ticket empty since update otrs4 -> otrs5

Last post by maikel « 28 Mar 2016, 20:01

by maikel » 28 Mar 2016, 20:01

0 Replies

561 Views

Last post by maikel
28 Mar 2016, 20:01
Postmaster Filters

Last post by rajbps « 27 Mar 2016, 02:20
Replies: 6
by rajbps » 25 Mar 2016, 08:39

6 Replies

4721 Views

Last post by rajbps
27 Mar 2016, 02:20
Illlegal Mix of Collations

Last post by RichH « 24 Mar 2016, 21:49
Replies: 4
by RichH » 18 Mar 2016, 18:24

4 Replies

2662 Views

Last post by RichH
24 Mar 2016, 21:49
Notification escalation

Last post by machadoa « 24 Mar 2016, 15:32
Replies: 4
by machadoa » 22 Mar 2016, 18:44

4 Replies

2364 Views

Last post by machadoa
24 Mar 2016, 15:32
Otrs Internal server error 500 after upgrade from 4 to 5

Last post by arestas « 24 Mar 2016, 13:00
Replies: 3
by arestas » 24 Mar 2016, 12:40

3 Replies

2510 Views

Last post by arestas
24 Mar 2016, 13:00
OTRS 3.1.5 Log error entries on system log

Last post by AdminDH « 24 Mar 2016, 08:50
Replies: 3
by StefanoBoccanera » 05 Jun 2012, 17:35

3 Replies

6771 Views

Last post by AdminDH
24 Mar 2016, 08:50
Error after OTRS upgrade

Last post by arestas « 22 Mar 2016, 19:49
Replies: 5
by arestas » 21 Mar 2016, 23:46

5 Replies

2634 Views

Last post by arestas
22 Mar 2016, 19:49
[Solved] Disable auto responses to Nagios notifications

Last post by RStraub « 22 Mar 2016, 15:47
Replies: 4
by robcar » 22 Mar 2016, 12:58

4 Replies

2126 Views

Last post by RStraub
22 Mar 2016, 15:47
Frontend and field CC

Last post by jojo « 22 Mar 2016, 13:44
Replies: 1
by benoit31000 » 22 Mar 2016, 13:18

1 Replies

919 Views

Last post by jojo
22 Mar 2016, 13:44
OTRS 5 Can't connect to gmail

Last post by reneeb « 22 Mar 2016, 08:18
Replies: 5
by pituca » 23 Feb 2016, 19:10

5 Replies

5265 Views

Last post by reneeb
22 Mar 2016, 08:18
Module FAQ - Syntax Highligth support

Last post by possebon « 21 Mar 2016, 18:29

by possebon » 21 Mar 2016, 18:29

0 Replies

689 Views

Last post by possebon
21 Mar 2016, 18:29
Old tickets not recognized after changing Ticket::NumberGenerator

Last post by janArbeit « 21 Mar 2016, 12:22
Replies: 1
by tomwerf » 29 Jan 2016, 10:53

1 Replies

1435 Views

Last post by janArbeit
21 Mar 2016, 12:22
Ticket ID instead ticket number in frontend

Last post by janArbeit « 21 Mar 2016, 12:19
Replies: 1
by pazt » 07 Mar 2016, 02:49

1 Replies

1706 Views

Last post by janArbeit
21 Mar 2016, 12:19
Dynamic Field - Show link as list of links

Last post by janArbeit « 21 Mar 2016, 12:16
Replies: 3
by janArbeit » 25 Feb 2016, 10:31

3 Replies

2781 Views

Last post by janArbeit
21 Mar 2016, 12:16
Size restriction for email attachment

Last post by mareks « 21 Mar 2016, 11:06

by mareks » 21 Mar 2016, 11:06

0 Replies

846 Views

Last post by mareks
21 Mar 2016, 11:06
Emails don't generate tickets

Last post by pab « 21 Mar 2016, 10:52
Replies: 5
by thedirtchamber » 16 Mar 2016, 00:56

5 Replies

4749 Views

Last post by pab
21 Mar 2016, 10:52
[SOLVED] "pending auto reopen" don't reopen a ticket

Last post by amdkryn « 18 Mar 2016, 22:37
Replies: 6
by amdkryn » 08 Jul 2014, 16:09

6 Replies

3731 Views

Last post by amdkryn
18 Mar 2016, 22:37
Dynamic Field set to required for certain customer on AgentTicketEmail

Last post by hcassidy « 18 Mar 2016, 17:51
Replies: 4
by hcassidy » 18 Mar 2016, 13:18

4 Replies

1589 Views

Last post by hcassidy
18 Mar 2016, 17:51
Move Ticket Broken in 5.0.8 ?

Last post by root « 18 Mar 2016, 16:02
Replies: 4
by fisettec » 16 Mar 2016, 17:45

4 Replies

2543 Views

Last post by root
18 Mar 2016, 16:02
Templates for new process tickets

Last post by othoma « 17 Mar 2016, 13:12
Replies: 1
by othoma » 18 Feb 2016, 19:08

1 Replies

977 Views

Last post by othoma
17 Mar 2016, 13:12
Accounted Time as a field in QueueView

Last post by reneeb « 16 Mar 2016, 22:57
Replies: 1
by hcassidy » 16 Mar 2016, 17:59

1 Replies

929 Views

Last post by reneeb
16 Mar 2016, 22:57
[SOLVED] AgentLinkObject PopUp - ITSM Config Item search new custom field

Last post by amdkryn « 16 Mar 2016, 21:39
Replies: 8
by amdkryn » 15 Feb 2016, 16:04

8 Replies

8710 Views

Last post by amdkryn
16 Mar 2016, 21:39
Postmaster filter not matching X-OTRS-CustomerNo

Last post by mdoupe « 16 Mar 2016, 16:16
Replies: 5
by mdoupe » 10 Mar 2016, 19:06

5 Replies

2684 Views

Last post by mdoupe
16 Mar 2016, 16:16
Auto Remove addresses from to field

Last post by Megalithe « 16 Mar 2016, 16:09

by Megalithe » 16 Mar 2016, 16:09

0 Replies

661 Views

Last post by Megalithe
16 Mar 2016, 16:09
Company without Customer User

Last post by mirgray « 15 Mar 2016, 20:32

by mirgray » 15 Mar 2016, 20:32

0 Replies

733 Views

Last post by mirgray
15 Mar 2016, 20:32
[HELP] Dynamic Field Length in Agent Ticket Print

Last post by cryptoroot « 15 Mar 2016, 18:46
Replies: 1
by skullz » 22 Feb 2016, 04:46

1 Replies

1564 Views

Last post by cryptoroot
15 Mar 2016, 18:46

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