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Put ticket on hold (stop the clock)

Last post by nedmaj « 27 Jul 2015, 18:19
Replies: 11
by morecw » 13 Aug 2012, 17:05

11 Replies

10161 Views

Last post by nedmaj
27 Jul 2015, 18:19
[WORKAROUND] Send an attachment to notification without article body

Last post by Giulio Soleni « 27 Jul 2015, 17:25
Replies: 3
by Giulio Soleni » 14 Jul 2015, 23:22

3 Replies

3306 Views

Last post by Giulio Soleni
27 Jul 2015, 17:25
Issues with linking Ticket to Config Item

Last post by michalborkowski « 27 Jul 2015, 15:31
Replies: 2
by michalborkowski » 27 Jul 2015, 14:41

2 Replies

1145 Views

Last post by michalborkowski
27 Jul 2015, 15:31
Closed Ticket locked by Admin

Last post by ghost « 25 Jul 2015, 17:45
Replies: 2
by ghost » 24 Jul 2015, 06:08

2 Replies

1145 Views

Last post by ghost
25 Jul 2015, 17:45
Need attachments in notification

Last post by Giulio Soleni « 25 Jul 2015, 10:23
Replies: 4
by Mahesh » 08 Jul 2015, 15:20

4 Replies

5188 Views

Last post by Giulio Soleni
25 Jul 2015, 10:23
Charset issue in dropdown

Last post by cryptoroot « 25 Jul 2015, 05:01
Replies: 12
by GMunjal » 24 Jan 2014, 13:38

12 Replies

4939 Views

Last post by cryptoroot
25 Jul 2015, 05:01
max_size_packet error

Last post by crythias « 24 Jul 2015, 14:06
Replies: 6
by bharat » 21 Jul 2015, 11:41

6 Replies

2286 Views

Last post by crythias
24 Jul 2015, 14:06
Backup and Restore all the setting

Last post by hienque « 23 Jul 2015, 09:03
Replies: 7
by hienque » 21 Jul 2015, 08:59

7 Replies

2717 Views

Last post by hienque
23 Jul 2015, 09:03
How can I get an SLA report on tickets response time, solution time etc

Last post by geri « 23 Jul 2015, 08:49

by geri » 23 Jul 2015, 08:49

0 Replies

905 Views

Last post by geri
23 Jul 2015, 08:49
OTRS on Docker (firewalld)

Last post by rcsdownload « 23 Jul 2015, 03:46

by rcsdownload » 23 Jul 2015, 03:46

0 Replies

1026 Views

Last post by rcsdownload
23 Jul 2015, 03:46
Bind dynamic field Dropdown value with external data source

Last post by cryptoroot « 22 Jul 2015, 15:39
Replies: 20
by GMunjal » 11 Dec 2013, 08:09

20 Replies

9544 Views

Last post by cryptoroot
22 Jul 2015, 15:39
appliance - problem displaying 'Ticket Queue Overview'

Last post by mkarg « 22 Jul 2015, 13:42
Replies: 3
by gob » 16 Sep 2014, 19:30

3 Replies

2010 Views

Last post by mkarg
22 Jul 2015, 13:42
OTRS 4 - Wrong mail time header

Last post by Colla « 22 Jul 2015, 13:03
Replies: 2
by Colla » 21 Jul 2015, 11:11

2 Replies

1563 Views

Last post by Colla
22 Jul 2015, 13:03
[SOLVED] A dynamic field dependent on another one

Last post by Smiith « 22 Jul 2015, 10:56
Replies: 12
by girishmungra » 09 Aug 2012, 18:14

12 Replies

12561 Views

Last post by Smiith
22 Jul 2015, 10:56
Event notification not working after changing SLA with the help of Generic agent.

Last post by abhijeet « 21 Jul 2015, 18:25
Replies: 2
by abhijeet » 20 Jul 2015, 16:08

2 Replies

1233 Views

Last post by abhijeet
21 Jul 2015, 18:25
Make impact field editable on agent interface

Last post by crythias « 21 Jul 2015, 14:32
Replies: 2
by geri » 21 Jul 2015, 09:06

2 Replies

1342 Views

Last post by crythias
21 Jul 2015, 14:32
Error sending email after configure O365

Last post by crythias « 21 Jul 2015, 14:29
Replies: 1
by keith85 » 21 Jul 2015, 10:35

1 Replies

645 Views

Last post by crythias
21 Jul 2015, 14:29
Dynamic Ticket Templates not loading

Last post by jojo « 21 Jul 2015, 12:23
Replies: 1
by JeremyB3ntham » 21 Jul 2015, 11:50

1 Replies

1017 Views

Last post by jojo
21 Jul 2015, 12:23
Adding SessionID to url in a dynamic field

Last post by artjoms15 « 21 Jul 2015, 09:52
Replies: 3
by Elrengil » 18 Jul 2015, 14:12

3 Replies

2219 Views

Last post by artjoms15
21 Jul 2015, 09:52
[SOLVED] Can't connect to cloud.otrs.com outlook.office365.com ftp.otrs.org

Last post by zbigniew « 17 Jul 2015, 21:52
Replies: 2
by zbigniew » 12 Jul 2015, 16:34

2 Replies

8069 Views

Last post by zbigniew
17 Jul 2015, 21:52
Making skin for 4.0.10?

Last post by wheelshot « 17 Jul 2015, 15:07
Replies: 6
by liquidspikes » 16 Jul 2015, 03:18

6 Replies

2423 Views

Last post by wheelshot
17 Jul 2015, 15:07
send email when pending auto close

Last post by crythias « 17 Jul 2015, 13:53
Replies: 12
by rvwmgk » 09 Jul 2015, 18:00

12 Replies

8703 Views

Last post by crythias
17 Jul 2015, 13:53
Unable to hit the OTRS URL after multiple session request

Last post by sandeshshetty21 « 17 Jul 2015, 07:06

by sandeshshetty21 » 17 Jul 2015, 07:06

0 Replies

1002 Views

Last post by sandeshshetty21
17 Jul 2015, 07:06
Remove Sidebar box

Last post by reneeb « 16 Jul 2015, 20:15
Replies: 4
by AndersNorlev » 16 Jul 2015, 11:57

4 Replies

2516 Views

Last post by reneeb
16 Jul 2015, 20:15
Upgrading from 3.3.7 to 4.0.9 Error

Last post by crythias « 16 Jul 2015, 13:17
Replies: 3
by RagnaXBL » 15 Jul 2015, 11:21

3 Replies

1423 Views

Last post by crythias
16 Jul 2015, 13:17
determine OTRS Version

Last post by Dominus « 16 Jul 2015, 11:34

by Dominus » 16 Jul 2015, 11:34

0 Replies

1705 Views

Last post by Dominus
16 Jul 2015, 11:34
Generic interface (SOAP) internal server error non english characters

Last post by sdombora « 16 Jul 2015, 10:33

by sdombora » 16 Jul 2015, 10:33

0 Replies

1295 Views

Last post by sdombora
16 Jul 2015, 10:33
[SOLVED] How do I set default queue?

Last post by rcsdownload « 16 Jul 2015, 08:55
Replies: 2
by rcsdownload » 19 Jun 2015, 03:43

2 Replies

4909 Views

Last post by rcsdownload
16 Jul 2015, 08:55
ERROR: invalid byte sequence for encoding "UTF8": 0xa0

Last post by Tosh « 16 Jul 2015, 07:49
Replies: 3
by Tosh » 15 Jul 2015, 08:00

3 Replies

3267 Views

Last post by Tosh
16 Jul 2015, 07:49
auto replies not working internally and externally

Last post by jsibeko « 15 Jul 2015, 21:16
Replies: 4
by jsibeko » 15 Jul 2015, 12:54

4 Replies

1003 Views

Last post by jsibeko
15 Jul 2015, 21:16
[SOLVED] ACLs quit working after 3.3.14 update to 4.0.8

Last post by kruegerM « 15 Jul 2015, 18:37
Replies: 7
by kruegerM » 25 Jun 2015, 19:01

7 Replies

9297 Views

Last post by kruegerM
15 Jul 2015, 18:37
Problem opening index.pl

Last post by crythias « 15 Jul 2015, 17:17
Replies: 5
by stefanschoemaker » 08 Jul 2015, 13:52

5 Replies

4358 Views

Last post by crythias
15 Jul 2015, 17:17
unable to create a State type in OTRS 4.0

Last post by jojo « 15 Jul 2015, 15:56
Replies: 3
by kvytla » 14 Jul 2015, 22:08

3 Replies

1970 Views

Last post by jojo
15 Jul 2015, 15:56
Send mail Notification after 1 hour of escalation

Last post by abhijeet « 15 Jul 2015, 14:55
Replies: 9
by abhijeet » 09 Jul 2015, 14:27

9 Replies

5467 Views

Last post by abhijeet
15 Jul 2015, 14:55
Time Accounting Toolbar icon requires RW to show

Last post by retro2707 « 15 Jul 2015, 13:59

by retro2707 » 15 Jul 2015, 13:59

0 Replies

1252 Views

Last post by retro2707
15 Jul 2015, 13:59
Change to ZZZACL.pm has broken ACL

Last post by numerouno « 15 Jul 2015, 09:28
Replies: 6
by numerouno » 15 Jul 2015, 06:13

6 Replies

3144 Views

Last post by numerouno
15 Jul 2015, 09:28
FW mail with ticket ID using GenericAgent

Last post by bmichelot « 15 Jul 2015, 09:21
Replies: 2
by bmichelot » 08 Jul 2015, 17:11

2 Replies

6930 Views

Last post by bmichelot
15 Jul 2015, 09:21
merge subject

Last post by RStraub « 14 Jul 2015, 16:07
Replies: 3
by ovron » 14 Jul 2015, 11:03

3 Replies

1300 Views

Last post by RStraub
14 Jul 2015, 16:07
backup error

Last post by rvwmgk « 14 Jul 2015, 15:51
Replies: 1
by pcraponi » 07 Jul 2015, 15:20

1 Replies

7552 Views

Last post by rvwmgk
14 Jul 2015, 15:51
Restict ticket type at closure

Last post by RStraub « 14 Jul 2015, 12:55
Replies: 1
by numerouno » 14 Jul 2015, 12:33

1 Replies

1103 Views

Last post by RStraub
14 Jul 2015, 12:55
[OTRS4] How to prevent a closed ticket to reopen?

Last post by francescorochira « 14 Jul 2015, 11:02
Replies: 4
by francescorochira » 14 Jul 2015, 09:32

4 Replies

2189 Views

Last post by francescorochira
14 Jul 2015, 11:02
Pending Auto Close+ opened my ticket (solved)

Last post by EXG133 « 14 Jul 2015, 09:06
Replies: 5
by rvwmgk » 13 Jul 2015, 10:01

5 Replies

4227 Views

Last post by EXG133
14 Jul 2015, 09:06
Fatal Error accessing Survey URL in Frontend

Last post by ejohnson « 14 Jul 2015, 00:42
Replies: 2
by mraghur » 28 Oct 2014, 18:05

2 Replies

1590 Views

Last post by ejohnson
14 Jul 2015, 00:42
Dashboard backend WorkingTime

Last post by artjoms15 « 13 Jul 2015, 19:16
Replies: 3
by adminrd » 13 Jul 2015, 12:12

3 Replies

3170 Views

Last post by artjoms15
13 Jul 2015, 19:16
Create a workflow based on an incoming ticket

Last post by artjoms15 « 13 Jul 2015, 16:53
Replies: 1
by myriade » 13 Jul 2015, 16:37

1 Replies

1944 Views

Last post by artjoms15
13 Jul 2015, 16:53
upgrade error from 3.3.4 to 4.0.9

Last post by artjoms15 « 13 Jul 2015, 16:15
Replies: 1
by keith85 » 13 Jul 2015, 15:21

1 Replies

3367 Views

Last post by artjoms15
13 Jul 2015, 16:15
Changing the Colour of Ticket headings

Last post by RStraub « 13 Jul 2015, 14:24
Replies: 1
by JeremyB3ntham » 13 Jul 2015, 11:45

1 Replies

1550 Views

Last post by RStraub
13 Jul 2015, 14:24
Display ChangeID column in Change Overview, etc.?

Last post by RStraub « 13 Jul 2015, 14:17
Replies: 1
by MarkR » 13 Jul 2015, 13:33

1 Replies

1267 Views

Last post by RStraub
13 Jul 2015, 14:17
Checkbox Dynamic Field

Last post by Yak « 13 Jul 2015, 09:52
Replies: 3
by pantered » 23 Apr 2014, 17:28

3 Replies

2152 Views

Last post by Yak
13 Jul 2015, 09:52
Creating new stat Error (FirmatGraphSizeRelation)

Last post by ThomasPL10 « 12 Jul 2015, 22:18
Replies: 1
by ThomasPL10 » 09 Jul 2015, 23:40

1 Replies

4751 Views

Last post by ThomasPL10
12 Jul 2015, 22:18

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