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Send mail Notification after 1 hour of escalation

Last post by abhijeet « 15 Jul 2015, 14:55
Replies: 9
by abhijeet » 09 Jul 2015, 14:27

9 Replies

5939 Views

Last post by abhijeet
15 Jul 2015, 14:55
Time Accounting Toolbar icon requires RW to show

Last post by retro2707 « 15 Jul 2015, 13:59

by retro2707 » 15 Jul 2015, 13:59

0 Replies

1361 Views

Last post by retro2707
15 Jul 2015, 13:59
Change to ZZZACL.pm has broken ACL

Last post by numerouno « 15 Jul 2015, 09:28
Replies: 6
by numerouno » 15 Jul 2015, 06:13

6 Replies

3655 Views

Last post by numerouno
15 Jul 2015, 09:28
FW mail with ticket ID using GenericAgent

Last post by bmichelot « 15 Jul 2015, 09:21
Replies: 2
by bmichelot » 08 Jul 2015, 17:11

2 Replies

7188 Views

Last post by bmichelot
15 Jul 2015, 09:21
merge subject

Last post by RStraub « 14 Jul 2015, 16:07
Replies: 3
by ovron » 14 Jul 2015, 11:03

3 Replies

1485 Views

Last post by RStraub
14 Jul 2015, 16:07
backup error

Last post by rvwmgk « 14 Jul 2015, 15:51
Replies: 1
by pcraponi » 07 Jul 2015, 15:20

1 Replies

7729 Views

Last post by rvwmgk
14 Jul 2015, 15:51
Restict ticket type at closure

Last post by RStraub « 14 Jul 2015, 12:55
Replies: 1
by numerouno » 14 Jul 2015, 12:33

1 Replies

1297 Views

Last post by RStraub
14 Jul 2015, 12:55
[OTRS4] How to prevent a closed ticket to reopen?

Last post by francescorochira « 14 Jul 2015, 11:02
Replies: 4
by francescorochira » 14 Jul 2015, 09:32

4 Replies

2535 Views

Last post by francescorochira
14 Jul 2015, 11:02
Pending Auto Close+ opened my ticket (solved)

Last post by EXG133 « 14 Jul 2015, 09:06
Replies: 5
by rvwmgk » 13 Jul 2015, 10:01

5 Replies

4700 Views

Last post by EXG133
14 Jul 2015, 09:06
Fatal Error accessing Survey URL in Frontend

Last post by ejohnson « 14 Jul 2015, 00:42
Replies: 2
by mraghur » 28 Oct 2014, 18:05

2 Replies

1736 Views

Last post by ejohnson
14 Jul 2015, 00:42
Dashboard backend WorkingTime

Last post by artjoms15 « 13 Jul 2015, 19:16
Replies: 3
by adminrd » 13 Jul 2015, 12:12

3 Replies

3508 Views

Last post by artjoms15
13 Jul 2015, 19:16
Create a workflow based on an incoming ticket

Last post by artjoms15 « 13 Jul 2015, 16:53
Replies: 1
by myriade » 13 Jul 2015, 16:37

1 Replies

2122 Views

Last post by artjoms15
13 Jul 2015, 16:53
upgrade error from 3.3.4 to 4.0.9

Last post by artjoms15 « 13 Jul 2015, 16:15
Replies: 1
by keith85 » 13 Jul 2015, 15:21

1 Replies

4113 Views

Last post by artjoms15
13 Jul 2015, 16:15
Changing the Colour of Ticket headings

Last post by RStraub « 13 Jul 2015, 14:24
Replies: 1
by JeremyB3ntham » 13 Jul 2015, 11:45

1 Replies

1769 Views

Last post by RStraub
13 Jul 2015, 14:24
Display ChangeID column in Change Overview, etc.?

Last post by RStraub « 13 Jul 2015, 14:17
Replies: 1
by MarkR » 13 Jul 2015, 13:33

1 Replies

1433 Views

Last post by RStraub
13 Jul 2015, 14:17
Checkbox Dynamic Field

Last post by Yak « 13 Jul 2015, 09:52
Replies: 3
by pantered » 23 Apr 2014, 17:28

3 Replies

2424 Views

Last post by Yak
13 Jul 2015, 09:52
Creating new stat Error (FirmatGraphSizeRelation)

Last post by ThomasPL10 « 12 Jul 2015, 22:18
Replies: 1
by ThomasPL10 » 09 Jul 2015, 23:40

1 Replies

4940 Views

Last post by ThomasPL10
12 Jul 2015, 22:18
Error after upgrading OTRS Framework

Last post by JeremyB3ntham « 11 Jul 2015, 21:37
Replies: 5
by JeremyB3ntham » 11 Jul 2015, 13:21

5 Replies

6626 Views

Last post by JeremyB3ntham
11 Jul 2015, 21:37
Move windows otrs to otrs appliance

Last post by crythias « 10 Jul 2015, 13:31
Replies: 4
by StefanP » 28 Jan 2014, 15:54

4 Replies

5589 Views

Last post by crythias
10 Jul 2015, 13:31
[SOLVED] Case insensitive regex for Postmaster filter?

Last post by EXG133 « 09 Jul 2015, 16:49
Replies: 2
by EXG133 » 09 Jul 2015, 16:18

2 Replies

4538 Views

Last post by EXG133
09 Jul 2015, 16:49
Create PostMaster Filter via API

Last post by rootuser « 09 Jul 2015, 14:16
Replies: 10
by rootuser » 23 Feb 2015, 18:23

10 Replies

6537 Views

Last post by rootuser
09 Jul 2015, 14:16
[SOLVED] Change of name tickets not visible under open tickets

Last post by aph « 08 Jul 2015, 15:46
Replies: 2
by aph » 06 Jul 2015, 15:11

2 Replies

4873 Views

Last post by aph
08 Jul 2015, 15:46
Close ticket notification problem

Last post by crythias « 08 Jul 2015, 12:33
Replies: 1
by rspadar » 08 Jul 2015, 11:01

1 Replies

3282 Views

Last post by crythias
08 Jul 2015, 12:33
login problem after Database failure

Last post by crythias « 08 Jul 2015, 12:31
Replies: 1
by vogijoey » 08 Jul 2015, 10:59

1 Replies

3436 Views

Last post by crythias
08 Jul 2015, 12:31
permissions denied on centos for OTRS installer.pl

Last post by bharat « 08 Jul 2015, 11:50
Replies: 6
by bharat » 08 Jul 2015, 09:01

6 Replies

6885 Views

Last post by bharat
08 Jul 2015, 11:50
How to generate ITSMChange with GenericAgent

Last post by jojo « 08 Jul 2015, 09:32
Replies: 2
by benjackson » 07 Jul 2015, 20:31

2 Replies

3984 Views

Last post by jojo
08 Jul 2015, 09:32
Any way to exclude auto replies and notifications from ticket thread?

Last post by ssrinc « 08 Jul 2015, 04:48
Replies: 2
by ssrinc » 07 Jul 2015, 21:18

2 Replies

3689 Views

Last post by ssrinc
08 Jul 2015, 04:48
[SOLVED] Backup question

Last post by crythias « 07 Jul 2015, 17:05
Replies: 3
by GabrielV » 07 Jul 2015, 14:52

3 Replies

4562 Views

Last post by crythias
07 Jul 2015, 17:05
Monthly report from fetched emails

Last post by dumyboy « 07 Jul 2015, 08:44
Replies: 2
by dumyboy » 03 Jul 2015, 11:59

2 Replies

5348 Views

Last post by dumyboy
07 Jul 2015, 08:44
Autosave Reply?

Last post by sdraganov « 06 Jul 2015, 20:06
Replies: 2
by sdraganov » 23 Jun 2015, 14:49

2 Replies

8772 Views

Last post by sdraganov
06 Jul 2015, 20:06
iPhone app issue and performance

Last post by eandrex « 06 Jul 2015, 19:03
Replies: 10
by Ralph » 17 Jun 2015, 13:53

10 Replies

15351 Views

Last post by eandrex
06 Jul 2015, 19:03
OTRS sends infinite mails

Last post by crythias « 06 Jul 2015, 16:55
Replies: 5
by dandruf19 » 06 Jul 2015, 14:54

5 Replies

5066 Views

Last post by crythias
06 Jul 2015, 16:55
[SOLVED] Customer users ldap

Last post by SuperDOS « 06 Jul 2015, 16:15
Replies: 4
by SuperDOS » 06 Jul 2015, 14:26

4 Replies

6629 Views

Last post by SuperDOS
06 Jul 2015, 16:15
Accounted time for process ticket

Last post by RStraub « 06 Jul 2015, 10:15
Replies: 3
by nicolotrs » 16 Apr 2015, 12:31

3 Replies

7945 Views

Last post by RStraub
06 Jul 2015, 10:15
NewTicketReject for Cc field problem

Last post by Momo « 06 Jul 2015, 09:39
Replies: 6
by leo5nidas » 24 Jun 2014, 13:42

6 Replies

6239 Views

Last post by Momo
06 Jul 2015, 09:39
Postmaster create duplicate tickets

Last post by thaihulk « 06 Jul 2015, 05:32
Replies: 6
by thaihulk » 02 Jul 2015, 09:21

6 Replies

10165 Views

Last post by thaihulk
06 Jul 2015, 05:32
Restrict CustomerUser in AgentTicketPhone

Last post by reneeb « 05 Jul 2015, 06:21
Replies: 2
by rmueller » 03 Jul 2015, 15:49

2 Replies

6122 Views

Last post by reneeb
05 Jul 2015, 06:21
Send TimeUnits(minutes) on e-mail body do custumer

Last post by crythias « 04 Jul 2015, 19:13
Replies: 1
by Soldos » 04 Jul 2015, 15:42

1 Replies

5215 Views

Last post by crythias
04 Jul 2015, 19:13
Search result (CSV) Close Time

Last post by crythias « 02 Jul 2015, 22:42
Replies: 1
by ThomasPL10 » 02 Jul 2015, 22:17

1 Replies

6160 Views

Last post by crythias
02 Jul 2015, 22:42
OTRS4 display dynamic fileds at custom place in TicketViewMedium

Last post by sdombora « 02 Jul 2015, 18:17
Replies: 1
by sdombora » 30 Jun 2015, 14:54

1 Replies

6938 Views

Last post by sdombora
02 Jul 2015, 18:17
Need TicketID ticket.valid_id issue OTRS 4.0.8-02

Last post by PriteshP23 « 02 Jul 2015, 16:35
Replies: 30
by PriteshP23 » 18 Jun 2015, 15:26

30 Replies

36302 Views

Last post by PriteshP23
02 Jul 2015, 16:35
Auto Reject not working

Last post by adityasharma89 « 02 Jul 2015, 12:02

by adityasharma89 » 02 Jul 2015, 12:02

0 Replies

11658 Views

Last post by adityasharma89
02 Jul 2015, 12:02
Update free fields - takes long time

Last post by schulmann « 01 Jul 2015, 17:54
Replies: 2
by gawkla » 01 Jul 2015, 15:37

2 Replies

6912 Views

Last post by schulmann
01 Jul 2015, 17:54
Ticket Search Results - wrong Title

Last post by gawkla « 01 Jul 2015, 15:00
Replies: 2
by gawkla » 07 May 2015, 22:37

2 Replies

6645 Views

Last post by gawkla
01 Jul 2015, 15:00
Implement functionality to export search results as xlsx

Last post by aph « 01 Jul 2015, 09:56
Replies: 10
by aph » 25 Jun 2015, 13:35

10 Replies

13133 Views

Last post by aph
01 Jul 2015, 09:56
Output csv in windows format

Last post by aph « 01 Jul 2015, 09:54

by aph » 01 Jul 2015, 09:54

0 Replies

12363 Views

Last post by aph
01 Jul 2015, 09:54
HOw to add template when create new email ticket

Last post by RStraub « 01 Jul 2015, 08:27
Replies: 7
by scottzu » 16 Jun 2015, 12:59

7 Replies

14127 Views

Last post by RStraub
01 Jul 2015, 08:27
Upgrading error from 3.3.10 to 4.0.1

Last post by scottzu « 30 Jun 2015, 18:01
Replies: 17
by flynets » 26 Nov 2014, 17:44

17 Replies

26710 Views

Last post by scottzu
30 Jun 2015, 18:01
[ SOLVED ] OTRS 4.0.9 Ubuntu 12.04 cron failed

Last post by civodul4 « 30 Jun 2015, 17:28
Replies: 12
by civodul4 » 30 Jun 2015, 15:41

12 Replies

10026 Views

Last post by civodul4
30 Jun 2015, 17:28
turn off automatic reply for emails that arrive from CC?

Last post by gabar82 « 30 Jun 2015, 11:42

by gabar82 » 30 Jun 2015, 11:42

0 Replies

13109 Views

Last post by gabar82
30 Jun 2015, 11:42

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