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Ticket Archive functionality in OTRS 4

Last post by pituca « 07 Mar 2015, 19:52

by pituca » 07 Mar 2015, 19:52

0 Replies

1191 Views

Last post by pituca
07 Mar 2015, 19:52
SQL ERROR

Last post by crythias « 07 Mar 2015, 17:13
Replies: 1
by nicolle » 06 Mar 2015, 22:48

1 Replies

494 Views

Last post by crythias
07 Mar 2015, 17:13
[Partially Solved] Cannot change customer

Last post by crythias « 07 Mar 2015, 17:07
Replies: 1
by zbigniew » 07 Mar 2015, 00:49

1 Replies

1405 Views

Last post by crythias
07 Mar 2015, 17:07
Can't login to OTRS after upgrade from 3.3.3 to 4.0.6

Last post by mst-otrs « 07 Mar 2015, 09:42
Replies: 1
by mst-otrs » 07 Mar 2015, 05:53

1 Replies

683 Views

Last post by mst-otrs
07 Mar 2015, 09:42
Manipulate ticket by email.

Last post by akbar415 « 06 Mar 2015, 18:42

by akbar415 » 06 Mar 2015, 18:42

0 Replies

451 Views

Last post by akbar415
06 Mar 2015, 18:42
[SOLVED]Get rid of grey background PDF

Last post by aph « 06 Mar 2015, 18:36
Replies: 14
by aph » 04 Mar 2015, 15:03

14 Replies

6089 Views

Last post by aph
06 Mar 2015, 18:36
TickectList Statistics with linked CI

Last post by EXG133 « 06 Mar 2015, 11:58
Replies: 5
by Gonzalo » 06 Nov 2014, 19:36

5 Replies

3223 Views

Last post by EXG133
06 Mar 2015, 11:58
[SOLVED] "Your´re browser is too old" - message

Last post by florifreeman « 06 Mar 2015, 11:13
Replies: 2
by florifreeman » 06 Mar 2015, 09:35

2 Replies

2316 Views

Last post by florifreeman
06 Mar 2015, 11:13
Customer information center problem

Last post by duffy « 06 Mar 2015, 09:24
Replies: 2
by duffy » 05 Mar 2015, 22:14

2 Replies

809 Views

Last post by duffy
06 Mar 2015, 09:24
Capture Customer-User demographics, and update?

Last post by Linwood « 05 Mar 2015, 20:52
Replies: 6
by Linwood » 03 Mar 2015, 06:02

6 Replies

2614 Views

Last post by Linwood
05 Mar 2015, 20:52
[SOLVED] Force Customer User Login and CustomerID to be same as Email

Last post by Linwood « 05 Mar 2015, 19:07
Replies: 3
by Linwood » 03 Mar 2015, 22:52

3 Replies

2096 Views

Last post by Linwood
05 Mar 2015, 19:07
Escalating ticket notification

Last post by crythias « 05 Mar 2015, 17:05
Replies: 1
by keerthi » 05 Mar 2015, 06:02

1 Replies

779 Views

Last post by crythias
05 Mar 2015, 17:05
Adding new button to AgentTicketStatusView

Last post by aph « 05 Mar 2015, 17:04
Replies: 3
by aph » 05 Mar 2015, 12:30

3 Replies

1641 Views

Last post by aph
05 Mar 2015, 17:04
System monitoring CI link

Last post by catharn « 05 Mar 2015, 16:46
Replies: 4
by pumaboy » 03 Mar 2015, 21:09

4 Replies

2712 Views

Last post by catharn
05 Mar 2015, 16:46
No email to customer when new ticket is created

Last post by peo « 05 Mar 2015, 15:27
Replies: 2
by peo » 05 Mar 2015, 12:38

2 Replies

1336 Views

Last post by peo
05 Mar 2015, 15:27
[SOLVED] Restore Applications and Config without script ??

Last post by RStraub « 05 Mar 2015, 15:03
Replies: 9
by florifreeman » 05 Mar 2015, 11:46

9 Replies

2768 Views

Last post by RStraub
05 Mar 2015, 15:03
difference between emial notification-ext and int

Last post by keerthi « 05 Mar 2015, 14:53
Replies: 2
by keerthi » 05 Mar 2015, 09:41

2 Replies

1142 Views

Last post by keerthi
05 Mar 2015, 14:53
new ticket notification to queue members..

Last post by keerthi « 05 Mar 2015, 08:12

by keerthi » 05 Mar 2015, 08:12

0 Replies

821 Views

Last post by keerthi
05 Mar 2015, 08:12
Apache keeps restarting after updating to OTRS 4

Last post by viorelme « 05 Mar 2015, 07:12
Replies: 2
by TheRon » 29 Dec 2014, 12:12

2 Replies

959 Views

Last post by viorelme
05 Mar 2015, 07:12
[delete post]missing scheduler_watchdog

Last post by ptay « 04 Mar 2015, 23:33

by ptay » 04 Mar 2015, 23:33

0 Replies

781 Views

Last post by ptay
04 Mar 2015, 23:33
unknown "customer user"

Last post by crythias « 04 Mar 2015, 22:58
Replies: 4
by gawkla » 04 Mar 2015, 00:41

4 Replies

2315 Views

Last post by crythias
04 Mar 2015, 22:58
OTRS & Exchange 2013

Last post by Linwood « 04 Mar 2015, 18:20
Replies: 2
by terrenceross » 03 Mar 2015, 23:34

2 Replies

3249 Views

Last post by Linwood
04 Mar 2015, 18:20
Config Item Alert

Last post by reneeb « 04 Mar 2015, 09:59
Replies: 1
by nanotowers » 03 Mar 2015, 23:23

1 Replies

1123 Views

Last post by reneeb
04 Mar 2015, 09:59
(Solved) ACL not working for process tickets after upgrade to 4

Last post by pituca « 04 Mar 2015, 01:17
Replies: 2
by pituca » 28 Feb 2015, 01:58

2 Replies

1688 Views

Last post by pituca
04 Mar 2015, 01:17
additional search filters

Last post by tyrrvk « 04 Mar 2015, 00:12
Replies: 4
by tyrrvk » 03 Mar 2015, 22:54

4 Replies

1702 Views

Last post by tyrrvk
04 Mar 2015, 00:12
[SOLVED] After upgrade to 4.0.6 users can´t login

Last post by davidkrotil « 03 Mar 2015, 23:48
Replies: 7
by davidkrotil » 27 Feb 2015, 17:55

7 Replies

3459 Views

Last post by davidkrotil
03 Mar 2015, 23:48
How to split mail with multiple recpient to two queues

Last post by crythias « 03 Mar 2015, 17:22
Replies: 3
by Marianer » 03 Mar 2015, 11:29

3 Replies

693 Views

Last post by crythias
03 Mar 2015, 17:22
User/Groups with Custom Priorities

Last post by aph « 03 Mar 2015, 17:19
Replies: 1
by nici338 » 03 Mar 2015, 16:34

1 Replies

760 Views

Last post by aph
03 Mar 2015, 17:19
Only Support Desk/Single User can close Ticket.

Last post by nici338 « 03 Mar 2015, 15:25
Replies: 3
by nici338 » 03 Mar 2015, 12:13

3 Replies

994 Views

Last post by nici338
03 Mar 2015, 15:25
Problem with mail

Last post by crythias « 03 Mar 2015, 14:47
Replies: 10
by keerthi » 27 Feb 2015, 12:33

10 Replies

7565 Views

Last post by crythias
03 Mar 2015, 14:47
[SOLVED] Get rid of grey printings

Last post by aph « 03 Mar 2015, 13:16
Replies: 4
by HervE » 12 May 2011, 14:26

4 Replies

2454 Views

Last post by aph
03 Mar 2015, 13:16
"Reply all" does not work when email is sent with CC

Last post by Marianer « 03 Mar 2015, 12:12

by Marianer » 03 Mar 2015, 12:12

0 Replies

363 Views

Last post by Marianer
03 Mar 2015, 12:12
auto populate dynamic fields value to article subject when adding a note?

Last post by wolf97084 « 02 Mar 2015, 23:56
Replies: 4
by wolf97084 » 02 Mar 2015, 22:20

4 Replies

2514 Views

Last post by wolf97084
02 Mar 2015, 23:56
Modify pm file, do I need to recompile OTRS?

Last post by wolf97084 « 02 Mar 2015, 23:40
Replies: 2
by wolf97084 » 02 Mar 2015, 22:15

2 Replies

1702 Views

Last post by wolf97084
02 Mar 2015, 23:40
OTRS Notifications

Last post by crythias « 02 Mar 2015, 17:00
Replies: 1
by retro2707 » 02 Mar 2015, 16:20

1 Replies

1103 Views

Last post by crythias
02 Mar 2015, 17:00
Change Authentication Method

Last post by steeman « 28 Feb 2015, 14:40
Replies: 4
by steeman » 27 Feb 2015, 17:07

4 Replies

1627 Views

Last post by steeman
28 Feb 2015, 14:40
How to assign a new service to queue?

Last post by fr3d « 27 Feb 2015, 16:34
Replies: 4
by fr3d » 27 Feb 2015, 11:29

4 Replies

3380 Views

Last post by fr3d
27 Feb 2015, 16:34
How can I create a view in dashboard?

Last post by crythias « 27 Feb 2015, 16:14
Replies: 1
by theodore » 27 Feb 2015, 10:39

1 Replies

1030 Views

Last post by crythias
27 Feb 2015, 16:14
Is it possible to use OTRS Web Services to interact with CMDB?

Last post by tzarot « 27 Feb 2015, 15:31

by tzarot » 27 Feb 2015, 15:31

0 Replies

778 Views

Last post by tzarot
27 Feb 2015, 15:31
FROM/Subject field in ticket search result

Last post by geri « 27 Feb 2015, 11:32

by geri » 27 Feb 2015, 11:32

0 Replies

795 Views

Last post by geri
27 Feb 2015, 11:32
ticketCreate: set multiple dynamic fields via web service

Last post by wolf97084 « 26 Feb 2015, 23:14
Replies: 2
by wolf97084 » 26 Feb 2015, 18:41

2 Replies

2634 Views

Last post by wolf97084
26 Feb 2015, 23:14
SOLVED Can't acces package manager: mismatched tag 'style'

Last post by diegochacon « 26 Feb 2015, 22:37
Replies: 5
by guillo » 04 Sep 2012, 22:50

5 Replies

3205 Views

Last post by diegochacon
26 Feb 2015, 22:37
Set dynamicfield value via SOAP

Last post by wolf97084 « 26 Feb 2015, 18:06
Replies: 7
by richardn » 26 Mar 2013, 11:28

7 Replies

5260 Views

Last post by wolf97084
26 Feb 2015, 18:06
[resolved]New ticket type

Last post by jimmers1972 « 26 Feb 2015, 18:05
Replies: 2
by jimmers1972 » 26 Feb 2015, 14:42

2 Replies

547 Views

Last post by jimmers1972
26 Feb 2015, 18:05
monthy stats similar to 7-days statistics

Last post by aph « 26 Feb 2015, 17:02
Replies: 7
by aph » 19 Feb 2015, 14:14

7 Replies

2368 Views

Last post by aph
26 Feb 2015, 17:02
Ticket Escalations – Queue Based Escalations - only one time

Last post by crythias « 26 Feb 2015, 16:40
Replies: 1
by peo » 26 Feb 2015, 14:21

1 Replies

1215 Views

Last post by crythias
26 Feb 2015, 16:40
SSO - Problem

Last post by halley « 26 Feb 2015, 12:46

by halley » 26 Feb 2015, 12:46

0 Replies

645 Views

Last post by halley
26 Feb 2015, 12:46
Set dashboard ticket displays to highlighted if overdue

Last post by dstover « 25 Feb 2015, 23:18

by dstover » 25 Feb 2015, 23:18

0 Replies

803 Views

Last post by dstover
25 Feb 2015, 23:18
[SOLVED]Znuny4OTRS uploader loses files after upload

Last post by ThorstenEckel « 25 Feb 2015, 19:51
Replies: 2
by sallami » 25 Feb 2015, 12:41

2 Replies

1888 Views

Last post by ThorstenEckel
25 Feb 2015, 19:51
Hide tickets from non-queues.

Last post by jojo « 25 Feb 2015, 16:21
Replies: 1
by keerthi » 25 Feb 2015, 13:11

1 Replies

847 Views

Last post by jojo
25 Feb 2015, 16:21

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