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Limiting ticket visibility to agents

Last post by crythias « 15 Dec 2014, 17:22
Replies: 3
by aph » 15 Dec 2014, 15:50

3 Replies

2440 Views

Last post by crythias
15 Dec 2014, 17:22
Testing MS-SQL Backend

Last post by aph « 15 Dec 2014, 15:56
Replies: 1
by pvanos » 08 Dec 2014, 19:18

1 Replies

1511 Views

Last post by aph
15 Dec 2014, 15:56
Edit CustomerID Afterwards

Last post by piccolo5 « 15 Dec 2014, 11:26
Replies: 10
by piccolo5 » 01 Dec 2014, 09:02

10 Replies

3518 Views

Last post by piccolo5
15 Dec 2014, 11:26
OTRS4 - disable article creation feature

Last post by numerouno « 14 Dec 2014, 12:51
Replies: 2
by numerouno » 14 Dec 2014, 09:10

2 Replies

1902 Views

Last post by numerouno
14 Dec 2014, 12:51
[SOLVED] My Services -- Missing Services

Last post by jojo « 12 Dec 2014, 21:35
Replies: 2
by subarugeek » 12 Dec 2014, 18:43

2 Replies

1404 Views

Last post by jojo
12 Dec 2014, 21:35
Int. Server Error Customer Portal Change Password

Last post by tvaz « 12 Dec 2014, 21:24

by tvaz » 12 Dec 2014, 21:24

0 Replies

698 Views

Last post by tvaz
12 Dec 2014, 21:24
Change Tme for email auto fetch

Last post by pseudoyams « 12 Dec 2014, 19:29
Replies: 4
by jschlueter » 12 Dec 2014, 18:23

4 Replies

2355 Views

Last post by pseudoyams
12 Dec 2014, 19:29
[SOLVED] Apache2::Reload Problems

Last post by ossys « 12 Dec 2014, 19:19
Replies: 1
by ossys » 11 Dec 2014, 20:33

1 Replies

2636 Views

Last post by ossys
12 Dec 2014, 19:19
Cannot read property init of undefined

Last post by reneeb « 12 Dec 2014, 16:56
Replies: 3
by aph » 07 Oct 2014, 14:12

3 Replies

2733 Views

Last post by reneeb
12 Dec 2014, 16:56
[SOLVED] backup script not backing up Dynamic Fields values?

Last post by reneeb « 12 Dec 2014, 16:53
Replies: 8
by blastik » 04 Dec 2014, 12:25

8 Replies

4252 Views

Last post by reneeb
12 Dec 2014, 16:53
No root available

Last post by aboll « 12 Dec 2014, 15:07
Replies: 4
by aboll » 12 Dec 2014, 13:16

4 Replies

956 Views

Last post by aboll
12 Dec 2014, 15:07
Closed ticket count by owner per month

Last post by jkimmel « 12 Dec 2014, 11:58
Replies: 3
by jkimmel » 10 Dec 2014, 11:40

3 Replies

3710 Views

Last post by jkimmel
12 Dec 2014, 11:58
How to change FAQ state label

Last post by Liwh « 12 Dec 2014, 06:01

by Liwh » 12 Dec 2014, 06:01

0 Replies

737 Views

Last post by Liwh
12 Dec 2014, 06:01
CMDB Search issue [open BUG]

Last post by jevans « 11 Dec 2014, 19:48
Replies: 3
by andreaconsadori » 11 Dec 2014, 18:26

3 Replies

2419 Views

Last post by jevans
11 Dec 2014, 19:48
$Self->{Customer} = {

Last post by jevans « 11 Dec 2014, 19:44
Replies: 8
by jevans » 08 Dec 2014, 17:56

8 Replies

3649 Views

Last post by jevans
11 Dec 2014, 19:44
Can someone help me?

Last post by crythias « 11 Dec 2014, 19:01
Replies: 1
by Vince0511 » 11 Dec 2014, 17:31

1 Replies

891 Views

Last post by crythias
11 Dec 2014, 19:01
OTRS:ITSM CMDB search

Last post by andreaconsadori « 11 Dec 2014, 18:27
Replies: 2
by genem85ua » 13 Nov 2014, 23:11

2 Replies

2780 Views

Last post by andreaconsadori
11 Dec 2014, 18:27
How to add ITSM Category field to 'Create New Phone Ticket'?

Last post by zbigniew « 11 Dec 2014, 17:25

by zbigniew » 11 Dec 2014, 17:25

0 Replies

828 Views

Last post by zbigniew
11 Dec 2014, 17:25
Error when install FAQ, Survey...on 4.0.2

Last post by yuri0001 « 11 Dec 2014, 14:26
Replies: 7
by yuri0001 » 11 Dec 2014, 12:47

7 Replies

4190 Views

Last post by yuri0001
11 Dec 2014, 14:26
1.4.7 Syntax Error in AdminSysConfig.pm

Last post by reneeb « 11 Dec 2014, 14:18
Replies: 3
by Awtzu » 11 Dec 2014, 13:49

3 Replies

1178 Views

Last post by reneeb
11 Dec 2014, 14:18
My Services - notifications

Last post by reneeb « 11 Dec 2014, 13:50
Replies: 1
by Teufeldj » 11 Dec 2014, 12:42

1 Replies

462 Views

Last post by reneeb
11 Dec 2014, 13:50
Add field to the search array when linking tickets with CIs

Last post by RStraub « 11 Dec 2014, 12:32

by RStraub » 11 Dec 2014, 12:32

0 Replies

452 Views

Last post by RStraub
11 Dec 2014, 12:32
DynamicField in transition Activites

Last post by RStraub « 11 Dec 2014, 10:02
Replies: 1
by montoxic » 10 Dec 2014, 02:34

1 Replies

1178 Views

Last post by RStraub
11 Dec 2014, 10:02
OTRS - 4.0.2 - Int. Server Error opening tickets customer portal

Last post by jevans « 10 Dec 2014, 20:07
Replies: 6
by pituca » 08 Dec 2014, 05:20

6 Replies

3806 Views

Last post by jevans
10 Dec 2014, 20:07
[SOLVED] 4.0.2 OTRS CustomerTicketMessage and Chrome Issue

Last post by jevans « 10 Dec 2014, 20:04

by jevans » 10 Dec 2014, 20:04

0 Replies

1255 Views

Last post by jevans
10 Dec 2014, 20:04
OTRS on Ubuntu 12.04 or 14.04?

Last post by jevans « 10 Dec 2014, 20:01
Replies: 3
by Bharath » 10 Dec 2014, 16:22

3 Replies

2617 Views

Last post by jevans
10 Dec 2014, 20:01
"zero sized reply error" when otrs sendmail

Last post by crythias « 10 Dec 2014, 17:37
Replies: 10
by otresi » 26 Nov 2014, 11:28

10 Replies

4171 Views

Last post by crythias
10 Dec 2014, 17:37
[SOLVED] OTRS and database on separated servers

Last post by HervE « 10 Dec 2014, 11:09
Replies: 3
by HervE » 20 Nov 2014, 10:57

3 Replies

2573 Views

Last post by HervE
10 Dec 2014, 11:09
[SOLVED] OpenTickets link in AgentTicketZoom reports Company Tickets

Last post by tzarot « 09 Dec 2014, 23:06
Replies: 3
by tzarot » 09 Dec 2014, 20:50

3 Replies

2564 Views

Last post by tzarot
09 Dec 2014, 23:06
Error when backing up

Last post by spsantos « 09 Dec 2014, 21:44
Replies: 3
by spsantos » 02 Dec 2014, 19:26

3 Replies

1006 Views

Last post by spsantos
09 Dec 2014, 21:44
Customer user services

Last post by ThomasPL10 « 09 Dec 2014, 12:49
Replies: 3
by ThomasPL10 » 08 Dec 2014, 18:27

3 Replies

1368 Views

Last post by ThomasPL10
09 Dec 2014, 12:49
Getting error in OTRS while upgrading Ubuntu

Last post by msksharma « 09 Dec 2014, 12:19
Replies: 4
by msksharma » 09 Dec 2014, 07:38

4 Replies

1629 Views

Last post by msksharma
09 Dec 2014, 12:19
Agents: Access only to tickets with specific status

Last post by reneeb « 08 Dec 2014, 23:46
Replies: 1
by derfrank » 08 Dec 2014, 20:19

1 Replies

899 Views

Last post by reneeb
08 Dec 2014, 23:46
[OTRS4] Cron error: Can't load agent job file 'Kernel::Config::GenericAgent':

Last post by Rici « 08 Dec 2014, 23:45
Replies: 4
by Rici » 07 Dec 2014, 18:10

4 Replies

2498 Views

Last post by Rici
08 Dec 2014, 23:45
Number of Tickets/per Queue is wrong since the update to 4.0.2

Last post by geli65 « 08 Dec 2014, 15:39
Replies: 2
by geli65 » 08 Dec 2014, 13:23

2 Replies

1548 Views

Last post by geli65
08 Dec 2014, 15:39
Duplicate tickets created on Agent email

Last post by retro2707 « 08 Dec 2014, 13:23

by retro2707 » 08 Dec 2014, 13:23

0 Replies

674 Views

Last post by retro2707
08 Dec 2014, 13:23
Unable to delete links from ticket

Last post by retro2707 « 08 Dec 2014, 13:15
Replies: 5
by retro2707 » 01 Dec 2014, 14:06

5 Replies

2012 Views

Last post by retro2707
08 Dec 2014, 13:15
[SOLVED] - Image Tag on OTRS Signature not working

Last post by retro2707 « 08 Dec 2014, 13:14
Replies: 2
by retro2707 » 03 Dec 2014, 14:29

2 Replies

1841 Views

Last post by retro2707
08 Dec 2014, 13:14
AJAX Error After Upgrade to 4.01

Last post by gosheffect « 08 Dec 2014, 12:29
Replies: 1
by gosheffect » 03 Dec 2014, 16:44

1 Replies

575 Views

Last post by gosheffect
08 Dec 2014, 12:29
Multi select templates to Reply Ticket

Last post by PriteshP23 « 08 Dec 2014, 11:22
Replies: 6
by PriteshP23 » 04 Dec 2014, 16:42

6 Replies

1771 Views

Last post by PriteshP23
08 Dec 2014, 11:22
Migration from 3.1 to 3.3

Last post by aqueel « 08 Dec 2014, 09:20
Replies: 7
by kruegerM » 26 Jun 2014, 23:32

7 Replies

3411 Views

Last post by aqueel
08 Dec 2014, 09:20
Need for adding a ConfigItem in a Process

Last post by tzarot « 08 Dec 2014, 08:58

by tzarot » 08 Dec 2014, 08:58

0 Replies

904 Views

Last post by tzarot
08 Dec 2014, 08:58
(Solved) Migrating 3.3 (RHEL6.4) to OTRS 4 (RHEL7)

Last post by pituca « 06 Dec 2014, 19:21
Replies: 2
by pituca » 06 Dec 2014, 18:48

2 Replies

1753 Views

Last post by pituca
06 Dec 2014, 19:21
ITSM and change management as multitenant

Last post by nalysa « 06 Dec 2014, 17:00

by nalysa » 06 Dec 2014, 17:00

0 Replies

535 Views

Last post by nalysa
06 Dec 2014, 17:00
Find FrontEnd Name for Database Columns

Last post by reneeb « 06 Dec 2014, 00:06
Replies: 1
by tnieman » 05 Dec 2014, 19:32

1 Replies

1294 Views

Last post by reneeb
06 Dec 2014, 00:06
ACLs to control 3 cascading dropdowns

Last post by jlima « 05 Dec 2014, 19:34
Replies: 4
by jlima » 05 Dec 2014, 18:14

4 Replies

14556 Views

Last post by jlima
05 Dec 2014, 19:34
While dispatching tickets and changing owner tickets are not locked

Last post by crythias « 05 Dec 2014, 14:19
Replies: 3
by DBSRAJW » 04 Dec 2014, 15:51

3 Replies

2573 Views

Last post by crythias
05 Dec 2014, 14:19
[SOLVED] Add a Quick Search on CustomerNavigationBar

Last post by Liwh « 05 Dec 2014, 09:04
Replies: 1
by Liwh » 05 Dec 2014, 06:59

1 Replies

1178 Views

Last post by Liwh
05 Dec 2014, 09:04
Customer do not receive attach file when agent close ticket has got attach file

Last post by scottzu « 05 Dec 2014, 05:18
Replies: 3
by scottzu » 04 Dec 2014, 12:09

3 Replies

1533 Views

Last post by scottzu
05 Dec 2014, 05:18
Keyboard Shortcut

Last post by sysfu « 05 Dec 2014, 01:49
Replies: 1
by LucaD » 18 May 2012, 13:32

1 Replies

673 Views

Last post by sysfu
05 Dec 2014, 01:49

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